Technical business analyst jobs in Florida - 1,474 jobs

\#Hybrid position, 3 days in the office, open to Jacksonville, FL; Dallas, TX; St Louis, MO, or Dallas, TX. . As a Power BI Author , you will conduct high-quality analysis and synthesis of multi-source data to evaluate item performance, assortment planning, and store clustering through the modular process while leveraging effective communication & influencing to orchestrate action . You will conduct high-quality analysis and synthesis of multi-source data to evaluate item performance, assortment planning, and store clustering through the modular process while leveraging effective communication & influencing to orchestrate action . RESPONSIBILITIES + Provide analytical analysis, insights, and recommendations for category management projects and initiatives utilizing retailer POS and syndicated data + System tools: Retailer POS, Circana (IRI)/NielsenIQ and JDA/Blue Yonder and Power BI + Strong a nalytics, insights, presentation, and storytelling skills + Build, update, and refresh weekly and monthly dashboards (weekly POS + monthly category recaps) + Create and present your category presentations incorporating syndicated data and other sources of data that address business issues + Work closely with CPG Category Management and Space Technology teams to ensure quality results are delivered + Keep abreast of client's KPIs, strategies , innovation, and other important information. + Leverage relationships with clients to understand key retailer deliverables, category strategies, and project timelines QUALIFICATIONS Education Requirements: + Bachelor's Degree + Related work experience may be substituted for the educational requirement + Category Management Certification preferred Work Experience Requirements: + 1 - 3 years related experience Knowledge, Skills, and Abilities Requirements: + Demonstrate an advanced knowledge with Excel, PowerPoint, and Power BI + Experience with syndicated data + Identify and leverage relevant data to diagnose situations and identify potential solutions + Effectively and independently conduct data mining utilizing CPG math concepts and tools. + Clearly and concisely communicate relevant information. By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions. Physical: + Seeing + Ability to Travel + Listening \#DiscoverYourPath ABOUT US Acosta is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do - it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact ****************. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. \#DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer Job Category: Administration Position Type: Full time Business Unit: Sales Salary Range: $55,350.00 - $75,000.00 Company: Acosta Employee Holdco LLC Req ID: 14530 Employer Description: ACOSTA\_EMP\_DESC

We are seeking a Senior Business Process Analyst with deep experience in business process reengineering, financial systems, and enterprise application support. This role partners closely with business stakeholders, project managers, and technical teams to analyze, document, and improve complex financial and transportation-related business processes. The ideal candidate is a strategic thinker who excels at translating business needs into clear functional requirements and technical documentation, supporting system enhancements, and ensuring high-quality solutions throughout the application lifecycle. This position offers the opportunity to make a measurable impact on mission-critical financial systems while working in a collaborative, Agile-driven environment. Required Skills / Education: Experience & Core Competencies Minimum 5 years of experience in business process reengineering and documentation within a financial or accounting-focused professional environment Proven experience using business process modeling tools to deliver measurable improvements and successful outcomes Strong background in financial management best practices, with the ability to apply them to transportation or public-sector financial operations Demonstrated ability to produce clear, complete, and standards-compliant functional documentation capturing business processes, workflows, inputs, and outputs Business Analysis & Technical Skills Ability to analyze and define end-to-end processes and workflows, identifying gaps, redundancies, and opportunities for improvement Experience gathering and documenting requirements for application maintenance, enhancements, and new system development Knowledge of relational database concepts and data processing principles Skilled in testing complex applications, validating requirements, and confirming design alignment Experience preparing program specifications, test plans, test databases, and test environments Ability to interpret and communicate technical information clearly to both technical and non-technical audiences Collaboration & Delivery Ability to work effectively with Project Managers, Business Analysts, Data Analysts, Developers, and Technical Architects Experience supporting Agile project environments, including familiarity with Agile methodologies and the SCRUM framework Strong planning and organizational skills, including estimating schedules and prioritizing work independently or for junior analysts Tools & Technology Advanced proficiency with Microsoft Word, Excel, PowerPoint, and Visio Experience supporting accounting and financial applications, including complex integrations with external systems Professional Skills Excellent written and verbal communication skills Strong customer service mindset with the ability to assess needs and deliver effective solutions Sound decision-making and problem-solving capabilities Adaptability, flexibility, and openness to feedback and continuous improvement Demonstrated leadership, collaboration, and team-building abilities Preferred Qualifications: SCRUM Master or Product Owner certification Experience conducting QA reviews and ensuring documentation quality and compliance Exposure to mainframe systems and programming environments Knowledge of data conversion, data cleansing, and data validation techniques Familiarity with UML modeling and enterprise tools used for process documentation, data lineage, requirements traceability, and test management About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team that advocates for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

BASIC PURPOSE: Responsible for supporting business rules and processes required for the deployment of new systems, enhancements of existing systems and support of current systems. Level 1 understanding of business and systems knowledge to understand current state processes and define future rules and processes based on business requirements and objectives. POSITION RESPONSIBILITIES: Analyze projects and review requirements, specifications, test, support, and training plans to ensure requests are in line with business objectives on projects for business rules team. Survey the building, testing, implementation, and administration of business rules in Seaware in order to support new business objectives or improve system effectiveness. Build a strong understanding of the Use Cases and their relationship with business rules. Analyze processes, develop or modify business rules accordingly as well as develop and document test plans. Work with Revenue Management and other business areas to identify potential solutions and assess the feasibility of new business rules when required. Identify business requirements and make appropriate recommendations to leadership in support of business need. Adhere to project and team standards for coding and testing each unit of work. Apply business and IT knowledge as a basis to drive optimal technology and business solutions by using the company's standard change control policy. Work with teammates on daily assignments as needed to ensure the entire team meets its deadlines and objectives. Support production issues: diagnose and determination activities to resolve any technical problems that may occur with business rules. Identify areas of improvement by conducting periodic analysis as instructed by management to gain insight to application and business rules inefficiencies. Support investigation and the correction of application-related issues as necessary by using troubleshooting techniques and other available resources. Gather the documentation and conduct training sessions with teammates as needed to keep users current of changes in application functions, procedures and/or new functionality as it relates to business rules in the areas of dining, entertainment, and spa. Support business rules team during off hours where an issue is found, may need to diagnose, and provide a timely fix to production issues. Flexibility to work different hours including nights to support hours of operations for NCL European and NCL International offices. Perform other job-related functions as required. KNOWLEDGE AND EXPERIENCE: EDUCATION: Associate degree or related field of study or equivalent with relevant background and skills. EXPERIENCE: Minimum 2 years' experience with business systems analysis and rules development within the Information Technology field. Cruise industry experience strongly preferred. KNOWLEDGE & SKILLS: Hands on experience with a business rules engine. Exposure to design, development, coding, and testing with in an IT solution. Exposure or experience in process-based solutions. Requires excellent communication, analytical, facilitation and problem-solving skills. Self-directed, strong team player with ability to establish sound and effective goals. Ability to successfully multi-task and manage workflow priorities. Knowledge or exposure to SQL is a plus. Possess excellent follow-up skills and communication skills. Strong proficiency with MS Office with emphasis on Excel, Word and MS Project required. Ability to expand knowledge of the application and other related tools to maximize potential. Ability to handle on call production support according to business demands.

Contract (6 Months) | Contract-to-Perm Opportunity We are looking for a Data Analyst to support a fast-paced, cross-functional team focused on operational reporting, dashboard development, and data-driven decision making. This role will partner closely with business and technology teams to analyze data, support system enhancements, and help improve reporting and automation over time. This is a hands-on role suited for someone who is comfortable working across data analysis, reporting, testing, and production support while managing multiple priorities and stakeholders. There is strong potential for conversion to a full-time role. What You'll Do Build and maintain dashboards and recurring reports that support operational and business teams Analyze customer, billing, and operational data to identify trends, issues, and opportunities Partner with stakeholders to gather reporting and data requirements and translate them into usable outputs Support forecasting, metrics tracking, and performance reporting Participate in requirements gathering, UAT testing, and validation of data and system enhancements Create and maintain documentation including data flows, process flows, and test results Triage and support production issues related to data, reporting, and system functionality Manage incidents and requests through ServiceNow and work with technical teams to drive resolution Develop working knowledge of SAP billing and customer systems and how data flows across integrated platforms Identify opportunities to improve data quality, reporting efficiency, and future automation What We're Looking For Experience working as a Data Analyst, Business Analyst, Project Coordinator, or similar role Strong background in data analysis, reporting, and dashboard development Experience gathering requirements and supporting UAT testing Comfort working in both Agile and Waterfall delivery environments Experience supporting production systems and incident/request workflows Ability to manage multiple assignments and stakeholders in a fast-paced environment Preferred Experience SAP (CRM/IS-U, Billing, Customer or related functions) ServiceNow (incident and request management) Smartsheet Forecasting or operational metrics reporting Exposure to data governance or master data concepts Education Associate's degree in Business, Technology, or a related field required Bachelor's degree preferred Skills & Traits Strong analytical and problem-solving skills Clear, professional communication (written and verbal) Detail-oriented with a focus on data accuracy Organized and able to prioritize effectively Collaborative and comfortable working across business and IT teams Interest in process improvement and automation Why This Role High-visibility work supporting critical operational systems Opportunity to grow into a full-time role Exposure to enterprise-scale data, systems, and stakeholders Strong mix of analytics, delivery, and production support experience

Seeking two experienced Business Analysts to support the implementation of a large-scale, complex Records Management System within a local government environment. The Business Analysts will work within the Information Technology Department, collaborating closely with software developers, business stakeholders, IT leadership, and a vendor solution provider to ensure successful delivery of a vendor-based application. This role focuses heavily on business process analysis, requirements gathering, documentation, stakeholder collaboration, change management, and system implementation support throughout the full project lifecycle. Key Responsibilities Analyze and understand existing business processes and identify opportunities for improvement. Develop as-is and to-be process diagrams and maintain requirements traceability matrices. Gather, define, and document business and system requirements, translating them into user stories and technical specifications. Collaborate with cross-functional teams using Waterfall and Agile methodologies to manage business analysis deliverables. Facilitate workshops, interviews, and meetings with business and technical stakeholders. Support change management activities, including impact assessments, training materials, and end-user support during transitions. Prepare documentation such as requirements documents, test plans, user stories, diagrams, and reports. Coordinate and support system testing, including test planning, test case development, and execution. Assist with user training and ensure alignment between requirements and system functionality prior to deployment. Provide regular status updates, reports, and presentations to stakeholders and project leadership. Monitor post-implementation performance and recommend system enhancements to improve efficiency and user experience. Identify risks and issues related to business analysis activities and proactively mitigate or escalate as needed. Required Experience & Skills 7+ years of experience delivering complex IT software projects within large organizations. Proven experience across the full software implementation lifecycle (requirements, design, development, testing, training, deployment, and support). Strong background in business process analysis and stakeholder collaboration across multiple departments. High proficiency in documentation, including: As-is / To-be process diagrams User stories Requirements documentation Test plans and related deliverables Strong analytical, problem-solving, and critical-thinking skills. Excellent written and verbal communication skills with the ability to clearly convey complex ideas. Technical Skills Extensive experience with Microsoft tools, including: Microsoft Word, Excel, PowerPoint, Outlook Microsoft Project Microsoft Teams SharePoint Azure DevOps Ability to leverage these tools for documentation, collaboration, and project tracking. Education Requirements Bachelor's Degree in: Business Administration Computer Science Information Systems or a related field Seven (7) years of relevant experience in business analysis, software implementation, and Agile methodologies is required. Additional relevant work experience may substitute for formal education on a year-for-year basis.

Posted Monday, September 22, 2025 at 4:00 AM Company: At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you. Your Purpose: Brightline's Pricing and Revenue Management team plays a critical role in maximizing ticket revenue for every train along the Miami to Orlando corridor. As a Revenue Management Analyst at Brightline, you will be responsible for maximizing revenue through effective inventory controls. This role involves a blend of data analysis, strategic planning, and understanding market dynamics to ensure optimal pricing and inventory management. If you have the courage to lead, build strong relationships with people across different perspectives, and are driven to make things happen, this is the perfect opportunity! Your Role: Performance Analysis: Analyze trends in bookings, revenue, and market dynamics. Assess demand patterns and the competitive landscape to understand customer behavior and competitor strategies. Run yield management reports and identify areas for improvement. Recommend pricing changes based on data analysis and demand forecasts. Utilize demand forecasts to optimize revenue and ensure profitable pricing decisions. Monitoring demand drivers along our corridor, such as special events, sports games, concerts, conventions, and boat shows. Plan seasonal strategies for holidays and peak travel periods to maximize revenue during high-demand times. Tracking market alternatives, such as tolls, gas, cost of a rental car, and adjust pricing strategies accordingly. Collaborate closely with other departments such as sales, marketing, and network planning to ensure alignment and implement effective pricing strategies. Prepare presentations and dashboards to communicate key KPIs and results with leadership. Support the identification and research of business opportunities within Revenue Management. Onsite four days a week in Miami, FL; remote on Fridays. Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice. Experience & Qualifications Required Education and Experience: Bachelor's degree in Business management, Economics, Political Science, Retail, or Hotel Operations Prior airline, rail, hotel, cruise or other related experience preferred. Prior experience working with revenue management or pricing systems preferred. Knowledge Skills & Abilities : Strong analytical and quantitative skills. Proficiency in data analysis tools such as Excel, SQL, R, Python, Spotfire, etc. Proficiency in PowerPoint. Thorough understanding of revenue management fundamentals and strategies. Excellent communication and collaboration skills. Ability to work independently and in a team environment. #J-18808-Ljbffr

Our direct client in the Government Services industry has an immediate need for a Sr. Business Analyst The Sr. Business Analyst is responsible for leading the Business Analyst with their daily activities including analyzing, designing, developing, testing, documenting, and implementing technological solutions within the Enterprise Resource Planning (ERP) applications. Perform initial analysis and design of business requirements. Takes initiative, either alone or in a leading capacity with other Analysts, supporting existing systems and coordinating the analysis and design of automated solutions to business problems or applications. Takes a leadership role with the Business Analysts and Programmer Analysts in developing solutions which provide cost savings for the organization. Primary Duties and Responsibilities The Sr. Business Analyst leads the Business Analysts and Programmer Analysts in the performance of their daily duties by providing guidance and training to develop functional specifications, testing plans, and general project planning. Leads team and independently performs moderate to complex analysis and design for various business applications and requirements. The Sr. Business Analyst consults with end-users to identify, analyze, and document business needs and requirements; writes functional specifications; develops timelines; and resolves issues within the business system Ensures customer acceptance by soliciting their involvement on designs, functionality, and testing. The Sr. Business Analyst maintains communications with end-users to ensure systems continually meet their expectations. Leads team and independently prepares data models, functional flow diagrams and specifications, and other documentation as required by departmental standards and methodologies. The Sr. Business Analyst researches, recommends, and implements relational data base systems to support standardized business processes. Leads team and independently develops, coordinates, and implements plans to test business and functional processes during system development and quality assurance testing. The Sr. Business Analyst assists in the formation of enterprise system deployment strategies and promotes methodology utilization. Provides 24-hour support for designated applications. The Sr. Business Analyst assists with the detailed project planning efforts on larger projects and may act as a project manager on smaller development efforts. Prepares and presents feasibility studies and coordinates technology deliverables and status reports to end-users. Presents timelines to the appropriate management for review throughout the project life cycle. The Sr. Business Analyst maintains and monitors access and terminations of Security Access Request (SARS) procedures for the ERP System for end-users. Provides data for audit procedures in order to remain Sarbanes-Oxley compliant. The Sr. Business Analyst creates various reports utilizing query tools and other applications for management. Prepares, coordinates, and assists with customer training and documentation for installation of systems and their upgrades. The Sr. Business Analyst participates in ongoing professional development to enhance technical skills, communications skills, business knowledge, and knowledge of information systems products and procedures. Understands and follows all policies, procedures, and controls as they relate to Sarbanes-Oxley and Information Systems. Performs other duties as assigned. Minimum Requirements Bachelor's degree from an accredited college or university in Computer Science or a related field or equivalent experience. Five (5) years experience supporting ERP, Timekeeping or Financial Planning software configurations as an administrator or similar type role. Experience with the following systems: Infinium, UKG, WFM/WFC, and/or Hyperion highly preferred. Demonstrated experience working with Microsoft Access and Excel. Demonstrated experience at being able to effectively lead and train Business Analysts and Programmer Analyst in their daily activities. Demonstrated experience as it related to the business unit applications and software that the position supports. Ability to provide functional specifications from which a programmer may prepare a detailed programming specification with minimal assistance. Ability to be highly organized, detail oriented, results driven and meet deadlines. Excellent written and verbal communication skills. Be able to interact across multiple levels of the business.

Our Company American Integrity Insurance Group (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 2,500 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years. A Day in the Life: Who knew insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance Group doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity. Click Here to learn more about American Integrity Insurance and our job opportunities. Research, analyze, collect data, develop reports, present findings and recommendations on product issues and assist Product leaders with coordinating necessary product, system or workflow updates Research forms, coverage, workflow or rating questions and make recommendations for product changes based on analysis Participate in system updates as needed to include working with IT partners to develop requirements, complete pre and post implementation user testing, and work with IT to resolve defects Develop and present product rules, policyholder notices, and coverage forms to Product leaders, and publish necessary updates to company insurance documentation sites. Assist in maintenance of Forms Matrix Prepare, review, and deliver appropriate communications and training documentation for product users Create and maintain rate and rule manuals as part of state product strategies or state compliance and to support filings with state insurance departments Research and track competitor, industry and market data for assigned states/product lines. Make suggestions for appropriate policy, coverage, rating or rule changes based on analysis Complete assigned product filings to facilitate timely approval of product changes and develop/submit responses to filing objections Prepare and submit state regulatory reports as assigned Research statutory changes and present findings to Product leaders as needed Maintain product folders and information so that information is current and well-organized Track competitor filings by state and produce weekly report as scheduled Review and recommend procedure and/or workflow changes by developing updates and documenting recommendations. Implement changes as requested Independently manage an assigned product line to include developing strategic plans, and handling ongoing product maintenance, as well as leading associated system projects and required filings Participate in training and/or mentoring Product Analysts and new team members Additional duties as needed. Education: Bachelor's Degree (B.A. or B.S.); or related experience and/or training; or combination of education and experience. Experience: Three (3) to five (5) years of Property & Casualty insurance product experience, personal lines highly preferred. Experience with data analytics and data mining preferred. Knowledge & Skills: Understanding of personal lines insurance concepts, policy forms, coverage interpretation & policy layout, and rating methodology Strong ability to read, analyze and interpret insurance regulations, filing documentation, rate and rule manuals, and policy forms Working knowledge of policy admin systems, project management, requirements documentation and user acceptance testing Experience with filings tools such as SERFF & OIR, and state filings procedures and practices Strong communication, organizational & time management skills Strong ability to mine and analyze data and develop strategic recommendations Strong computer spreadsheet and database skills. Excellent Excel skills required and experience with COGNOS, Access, Tableau, and SQL is preferred Ability to handle multiple projects at once Ability to define, analyze and solve problems Ability to present ideas and information in a clear, concise, organized and diplomatic manner; gather information from multiple parties to ensure all perspectives are heard and considered; listen to others to respond effectively to ideas, thoughts and questions; express information and ideas effectively in settings including aligned or un-aligned feedback to obtain desired results Experience with group presentations, public speaking, development of presentations

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Navy Federal is seeking a highly skilled and experienced Business System Analyst III / Product/ Experience Owner to join our dynamic team. In this role, you will operate as a key partner within or supporting the Agile Release Train (ART), contributing directly to product strategy, roadmap execution, and continuous delivery of value for our Commercial Lending technology platforms. You will work closely with Product Owners, Release Train Engineers, business stakeholders, and technical teams to ensure business needs are clearly understood, documented, prioritized, and translated into business and technical user stories/use cases. This role blends systems expertise with product-oriented thinking, advancing platform capabilities, and driving outcomes that enhance our commercial lending and business membership experience. You will play a crucial role in translating business objectives into actionable technical solutions, ensuring that our systems effectively support and elevate our business operations. Responsibilities Support product vision and longterm roadmap development by identifying business needs, capability gaps, and enhancement opportunities. Partner with business product managers and technical resources to refine features, maintain a healthy backlog, and ensure alignment with ART and organizational priorities. Use elicitation and storytelling techniques to understand desired functional requirements from business leaders. Develop and/or identify use-cases (user-stories) to support technical work aligned to desired business outcomes. Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output. Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results. Execute a wide range of analysis [e.g. gap, root cause, cost savings, time savings (efficiency gains)] and others essential to support business and technical objectives. Collaborate with internal teams to plan, coordinate and execute product changes, updates and releases within time and resource constraints. Develop artifacts and/or deliverables to help facilitate common understanding of technically complex subjects. Develop high-level epics and/or features to identify key objectives aligned with desired business outcomes. Lead the development and refinement of features into product backlog items within Azure Dev Ops. Collaborate with project leaders to schedule and lead assigned tasks to support project progress. Communicate regularly with leaders on professional responsibilities, tasks, blockers, and risks. Provide formal/informal training maximizing opportunities for technical skill set development. Research emerging technologies and recommend solutions that align with business goals. Proactively identify gaps and corresponding solutions within team processes. Produce artifacts and/or deliverables as required to support project progress. Identify key metrics or data to support business and/or technical objectives. Demonstrate critical thinking and problem-solving abilities. Perform other duties as assigned. Qualifications Highly experienced as a Product /Experience Owner, operating within or supporting an Agile Release Train (ART). Highly experienced as a systems or business analysts' role, preferably within a financial institution. Experience in Azure Dev Ops (ADO) or similar platforms for documenting and communicating project responsibilities, assigning tasks, and managing backlogs. Experience in developing dashboards, queries and additional platform functionality to optimize workflow and reporting on platforms such as Jira, ADO or Power BI. Strong understanding of commercial lending processes (origination, servicing, compliance) at a financial institution. Experience in participating and/or leading agile ceremonies and additional project meetings to drive progress. Bachelor's Degree in a related field, or the equivalent combination of training, education and experience. Experience in Independently leading large projects/initiatives with minimal leadership oversight. Experience with Agile methodologies (Scrum, SAFe) and project management tools. Experience in leading, guiding and coaching professional staff. Experience with M365 environment and associated products. Hours: Monday - Friday, 8:00AM - 4:30PM EST Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Collier County is seeking an experienced HR professional who excels in the areas of operational excellence, process improvement, and ensuring employees are supported through accurate, efficient payroll and leave management services. This supervisory role of Management Analyst II in the Employment Operations section is responsible to oversee payroll, leaves of absence administration, and division fiscal processes while driving innovation, quality, and efficiency across our HR processes. This position is ideal for a strategic thinker who enjoys solving complex problems, leading teams, and transforming technology in modern, integrated systems. If you thrive in an environment where you can balance multiple priorities including team oversight, complex issue resolution, and leverage HR technology to make positive organizational impacts, we want to meet you. The Management Analyst II provides leadership and guidance to HR staff while serving as a resource for County management and employees at all levels. This role addresses inquiries, resolves complex payroll and leave issues, ensures compliance with applicable laws, regulations, and internal policies, and provides direction on payroll, timekeeping, leave administration, and related fiscal processes. By ensuring accuracy, consistency, and operational continuity, this position supports the County's commitment to effective human resources management and organizational excellence. Essential Functions • Supervises and coordinates the daily work activities of five (5) support staff, providing direct oversight of payroll processing, timekeeping compliance, and leaves of absence administration; assigns work, monitors workflow and work in progress, reviews and inspects completed work for accuracy and timeliness, assists with complex or escalated issues, and provides technical guidance and subject-matter expertise. • Provides supervisory oversight of HRIS operations, maintenance, and troubleshooting of HR systems; ensures data integrity, and accurate reporting for payroll, leave, benefits, and personnel records; evaluates system processes and implements technical improvements to optimize efficiency and compliance. • Oversees payroll functions for the Board of County Commissioners, including supervision of staff responsible for payroll review and analysis, evaluation and auditing of payroll comparison reports, and resolution of discrepancies to ensure accuracy, consistency, and compliance. • Monitors and ensures compliance with applicable federal and state wage and hour laws, collective bargaining agreements, and County policies related to payroll, timekeeping, and leave administration; researches, analyzes, and resolves payroll and timekeeping inquiries and issues, providing guidance as needed. • Ensures consistent application of the County's Leave Administration policies and procedures across all divisions; serves as a resource to County staff by responding to inquiries, providing guidance on leave entitlements, assisting with leave-related documentation, and ensuring compliance with applicable federal, state, and local regulations. • Oversees and directs staff performing procurement functions for the Human Resources Division, providing guidance and review to ensure appropriate preparation of purchase orders, timely payment processing, and strict compliance with contractual and procurement regulations. • Participates as needed in special projects for the division, including the planning, development, implementation, and coordination of activities as assigned. • Maintains a basic understanding of all Human Resources functions and processes for the Collier County Manager's Agency. • Exercises high level discretion due to the sensitive and/or confidential nature of information processed. ADDITIONAL FUNCTIONS • Performs other related duties as required. Essential Employees may be required to work during an undeclared emergency and/or declared emergency. On an incident-by-incident basis, the County's Administrative Office will make the determination as to who will be required to work. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position. Minimum Qualifications • Bachelor's degree required. • Four (4) years of related experience; experience should be directly related to assigned business unit's programs. • Candidates without a degree should possess four (4) additional years of related experience. • Fingerprinting Required.

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. About the role: We're looking for an Investment Product Analyst / Fund Selector to join Bradesco's Investment Products team in Miami. You'll drive manager research and selection across mutual funds, ETFs, and alternative strategies, support product due diligence and onboarding, and partner with Sales, Compliance, and Operations to ensure products meet client needs and regulatory standards. Bradesco is launching an international digital investment platform, and this role will play an active part in shaping the new offering for digital clients. You will contribute to product architecture, selection, and governance for this innovative platform, ensuring a seamless experience for global investors - while continuing to support the broader investment product strategy across all channels. The platform is initially designed primarily for W‑8 clients (non‑U.S. residents), making familiarity with international investment structures and cross‑border regulations essential. At the same time, knowledge of investment products for domestic U.S. clients is also key, as Bradesco continues to serve this segment. The team values versatility and holistic product expertise across both markets. What you'll do (Key Responsibilities): Manager & strategy research: Conduct qualitative and quantitative due diligence on prospective and existing fund managers; evaluate performance drivers, risk, process, people, and price. Fund selection & governance: Build recommendations and present cases to internal committees; maintain an auditable trail of research and decisions aligned with supervisory procedures. Product lifecycle: Support onboarding (agreements, operational readiness, data integrations) and periodic reviews (watchlists, replacements, terminations). Portfolio analytics: Prepare comparative analytics (factor exposures, drawdowns, scenario tests, benchmark fit) and author client‑ready narratives. Risk & compliance partnership: Work closely with Compliance to uphold WSP, product limits, and documentation standards; ensure due diligence files meet review requirements. Stakeholder collaboration: Partner with Sales, Advisory, Ops, Legal, and Technology to deliver timely product launches and updates. Market monitoring: Track macro, flows, fees, regulatory developments, and competitive trends to inform selection and shelf strategy. Technical Qualifications: Investment analysis: Strong command of performance attribution, risk metrics (volatility, tracking error, VaR), factor and style analysis, and peer benchmarking. Quant toolkit: Proficiency with Excel (PowerQuery/Pivot), statistical packages (e.g., Python/R a plus), and data sources (Morningstar, Bloomberg or equivalents). Fund structures & operations: Working knowledge of mutual funds/ETFs/UCITS/alts, share classes, distribution, trading, and operational due diligence. Documentation & controls: Experience preparing due‑diligence memos, committee materials, and maintaining compliant research files aligned to supervisory procedures. Licensing: FINRA Series 7 strongly preferred, or willingness/ability to obtain within 6 months after hire. What makes you successful here: Ownership & bias to action: Proactive, organized, and able to manage multiple workstreams against deadlines. Learning agility: Curious, adaptable, and eager to improve processes and tools. Judgment & integrity: High ethical standards; balances investment conviction with risk and compliance requirements. Structured communicator: Clear written and verbal communication; able to distill complex analyses into concise recommendations. Comfortable presenting to committees and to Sales team; incorporates feedback and documents decisions. Team player mindset: collaborative, and dependable-comfortable sharing credit and stepping up where needed. Thrives in cross‑functional settings and builds trust with stakeholders across Products, Sales, Compliance, Legal, Ops, and Technology. Education & Experience: Bachelor's degree required-Finance, Economics, Engineering, Mathematics, or a closely related field. 3-7 years of relevant buy‑side/sell‑side experience in manager research, product analysis, or portfolio analytics. Advanced degrees/designations (e.g., CFA, CAIA) are advantageous. Portuguese: Preferred (frequent interaction with Brazil‑based stakeholders and documents) | English: Required. Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.

Functional analysis and support including; collaborating with various departments to analyze and translate their business needs into ERP system requirements and specifications, performing data analysis to identify trends and opportunities for process improvement, and providing ongoing support and assistance to resolve user issues and answer inquiries. Systems configuration and continuous improvement including; configuring and customizing the ERP system to meet specific business requirements, performing data mapping, data conversions, and data validation tasks as necessary, administering User Defined Objects and dashboards for various departments and user groups, recommending and implementing improvements to enhance the ERP system's functionality and efficiency, and assisting with planning and execution of system upgrades and patches while minimizing disruptions to daily operations. Documentation, testing and quality assurance including; maintaining comprehensive documentation of system configurations, processes and user guides, working closely with cross-functional teams including finance, operations and audit to align the ERP system with organizational goals, developing and executing test plans to ensure the ERP system functions correctly, and identifying and addressing any defects or issues through thorough testing. Security and compliance including; ensuring the ERP system's security measures meet industry standards and compliance requirements and implementing and managing user access controls and data security protocols. Required: Bachelor's degree in Information Technology, Computer Science or a related field 10+ years of experience in JD Edwards administration and support of at least 3 financial modules (GL, AR, AP, FA, JC, etc.) Expert user and administrative experience with JD Edwards EnterpriseOne Strong knowledge of enterprise software systems such as ERP, CRM, eCommerce or HRIS Advanced experience with following change management processes and controls Knowledge of IT infrastructure, software development and system implementation processes Experience with industry compliance standards such as SOX and GDPR At this time we cannot support a Visa of any type - Must be a US Citizen or Green Card holder. Relocation to Jacksonville, FL is required.

Locals Only: (Hybrid in Tampa) , USC or GC Candidate May Apply. Job Title: Lead Business Analyst ( Financial Technology and Regulatory Reporting) with strong SQL You'll work hands-on with Oracle Financial Services Analytical Applications (OFSAA) and Financial Services Data Foundation (FSDF), diving deep into data analysis, mapping, and lineage tracing. If you're passionate about transforming complex data into actionable insights and building scalable solutions, this is your opportunity to make an impact. What You'll Do Act as a trusted advisor to business teams, translating requirements into technology solutions. Develop detailed functional and non-functional business requirements for financial and regulatory reporting. Perform data analysis and profiling to ensure quality, completeness, and consistency. Map key data attributes from source systems to OFSAA FSDF standard models. Write SQL queries to extract, validate, and analyze data across multiple databases. Collaborate with cross-functional teams to design data flows, document processes, and support application development. Contribute to project planning, estimates, and implementation strategies. Work with UX/Design teams to visualize requirements through prototypes. Lead small to medium-sized projects and mentor team members.

A Financial Planning Analyst (FP&A Analyst) helps organizations make strategic financial decisions by analyzing data, creating forecasts, building models (budgets, scenarios), and reporting on performance, essentially translating financial data into actionable insights to guide business growth, manage costs, and assess investments for both companies and individuals. Key duties involve budgeting, variance analysis, market research, financial modeling, and presenting detailed reports to management, requiring strong analytical skills with tools like Excel. Key Responsibilities Develop annual budgets, rolling forecasts, and long-term financial plans. Create complex models for scenarios, investments, and performance projections. Monitor financial performance, conduct variance analysis (actual vs. budget), and identify trends. Generate monthly/quarterly reports, dashboards, and presentations for leadership. Provide data-driven recommendations on profitability, cost-saving, and strategic initiatives. Gather, analyze, and maintain financial data and databases. Work with accounting, operations, and other departments to understand financial drivers. Essential Skills & Qualifications Analytical & Math Skills: Strong ability to analyze large datasets, interpret trends, and build models. Technical Proficiency: Advanced Excel, financial planning software (ERP systems like Oracle, TM1), data visualization. Strategic Thinking: Ability to translate numbers into business strategy. Communication: Presenting complex financial information clearly to non-finance stakeholders. Education: Bachelor's degree in Finance, Accounting, Economics, or related field.

Systems Analyst - Jacksonville, FL or Deerfield Beach, FL We are seeking a System Analyst with strong experience in Single Sign-On (SSO) integrations and SAML configurations, combined with foundational Business Analyst responsibilities. This role requires a hybrid skill set - technical expertise in identity management and system integration, along with the ability to communicate effectively with business stakeholders. The candidate will also participate in on-call support and act as a liaison between technical teams and business users. KEY RESPONSIBILITIES: Technical Responsibilities: Design, implement, and maintain SSO solutions using protocols such as SAML, OAuth, and OpenID Connect. Configure and troubleshoot SAML-based integrations with enterprise applications. Collaborate with Identity and Access Management (IAM) teams to ensure secure and seamless authentication. Document system specifications, integration workflows, and technical configurations. Perform system analysis to identify gaps and propose solutions for authentication and authorization processes. Business Analyst Responsibilities: Gather and document business requirements for new features and enhancements. Translate business needs into functional and technical specifications. Facilitate meetings with stakeholders to clarify requirements and provide status updates. Create use cases, process flows, and user stories for development teams. Support UAT (User Acceptance Testing) and ensure deliverables meet business expectations. Operational Responsibilities: Provide on-call support for critical authentication and integration issues. Act as a point of contact for business users during incidents and escalations. Communicate effectively with both technical teams and non-technical stakeholders. REQUIRED SKILLS & QUALIFICATIONS: Technical Expertise: Hands-on experience with SSO integrations, SAML configurations, and identity federation. Familiarity with OAuth 2.0, OpenID Connect, and related security protocols. Basic understanding of Active Directory, LDAP, and IAM concepts. Business Analysis Skills: Strong communication and stakeholder management skills. Experience in creating BRDs, functional specifications, and process documentation. Ability to analyze business processes and recommend improvements. Other Requirements: Willingness to participate in on-call rotation. Strong problem-solving and troubleshooting skills. Ability to work in a fast-paced environment and manage multiple priorities. PREFERRED QUALIFICATIONS: Experience with cloud identity providers (Azure AD, Okta, Ping Identity). Knowledge of API integrations and web services. Familiarity with Agile methodologies and tools like Jira and Confluence.

We are changing FINANCE to finance CHANGE! Climate First Bank is a Florida Benefit Corporation, state chartered, FDIC insured commercial bank. We are the first commercial bank with a mission of reducing atmospheric CO2. Climate First Bank is the third bank started and scaled by serial bank entrepreneur, Ken LaRoe. Having started and sold Florida Choice Bank and First Green Bank, Mr. LaRoe has launched Climate First Bank as a built to last, values based, financial institution. Our first branch opened for business on June 1, 2021, in St. Petersburg, Florida and we have since expanded into the Central Florida market. We are looking for a Process Optimization Analyst to drive cross-departmental efficiency and optimization projects. Rotating through various key departments across the organization, this role will be tasked with learning workflows, uncovering inefficiencies and implementing high-impact solutions. Using modern automation and no-code/low-code tools, this role will drive measurable improvements that enhance productivity, streamline operations, and elevate customer experience. Join us in this exciting start-up experience and take your career to a level unattainable in a traditional bank environment. Please send a resume to apply. Benefits: Competitive compensation Employer paid medical, vision and dental insurance Employer paid disability and life insurance 401k match Employee Stock Options Compelling incentive plans Employee only rates for certain loan products Working with an amazing team of dedicated and like-minded individuals! Being part of an exciting venture with amazing opportunities for growth and opportunities! Responsibilities: Departmental Immersion: Spend 3-6 months embedded within an assigned banking department to understand end-to-end processes, policies, and systems. Process Assessment: Conduct root cause analysis, workflow mapping, and process benchmarking to identify operational inefficiencies and improvement opportunities. Solution Design & Implementation: Design and implement automation and process improvements using AI models, Airtable workflows, LogicApps, and other business process automation tools. Collaboration: Work cross-functionally with department leaders, IT, compliance, and third-party vendors to align solutions with business needs and regulatory requirements. Impact Measurement: Track and report on key performance indicators (KPIs) to measure the success of implemented solutions and refine as needed. Documentation: Maintain thorough records of workflows, process maps, create implementation roadmaps, and training materials to ensure sustainability of improvements. Knowledge Transfer: Support internal change management by training staff in new tools and processes and documenting best practices. Requirements: Bachelor's degree in business or an administrative field. 1-2 years of experience in Operations or Business Analysis. Strong affinity for analytical and strategic thinking as well as exceptional practical and theoretical problem-solving skills. Proven ability to quickly grasp concepts, workflows and processes. Strong operational understanding. Ability and desire to thrive in a fast-paced, high-pressure environment with frequent routine changes. Ability to multi-task and prioritize with ease. Highly organized self-starter with impeccable attention to detail and the ability to complete assignments with little oversight and supervision. Exceptional drive and motivation. Effective communicator with strong active listening skills, excellent writing and speaking skills and the ability to compose professional correspondence. Must be able to communicate tactfully and empathetically with customers, employees, and Bank management. Proficient in AI models, Airtable workflows, LogicApps, and other business process automation tools. Physical Demands: * Sustained standing and sitting; * Frequent use of PC, including typing or sustained attention to monitor; * Occasional lifting of basic office files or equipment up to 20 lbs. Climate First Bank recognizes that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. We place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Details Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits. Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally. Work Hours per Biweekly Pay Period: 80.00 Shift: M-F with Call Rotation Location: 210 South Florida Avenue Lakeland, FL Pay Rate: Min $68,931.20 Mid $86,174.40 Position Summary Systems Analyst II will support information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. This role also engages with end users to resolve incidents timely while providing quality customer service and outstanding communication. Systems Analyst II will assist in obtaining business requirements and making recommendations based on solution knowledge and design. Using the business requirements will implement new solutions following department standard work procedures. Systems Analyst II will be a primary resource for testing and solution improvement implementations and/or serve as a primary resource for resolving complex incident / request / change tickets. Position Responsibilities People At The Heart Of All We Do Fosters an inclusive and engaged environment through teamwork and collaboration. Ensures patients and families have the best possible experiences across the continuum of care. Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created. Safety And Performance Improvement Behaves in a mindful manner focused on self, patient, visitor, and team safety. Demonstrates accountability and commitment to quality work. Participates actively in process improvement and adoption of standard work. Stewardship Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities. Knows and adheres to organizational and department policies and procedures. Standard Work: Systems Analyst II Identifies opportunities for activities related to team development, employee engagement activities, and achievement of department goals and objectives. Demonstrates knowledge of all equipment and systems/technology necessary to complete duties, which includes providing end user support. Serves as a resource for areas of responsibility within the IS department and for direct customers. Gathers business requirements for assigned work as needed. With input from department experts is able to formulate solutions based on the requirements. Participates in the ongoing maintenance of system applications. Serves as a resource assisting in project work and/or change/incident/request ticket work for their assigned areas of responsibility. Proactively facilitates communication with areas of responsibility and within the department. Creates relationships built on trust and results with customers. Follows Information Services methodologies, processes, policies, and procedures. Including but not limited to change management, documentation, and issue resolution. Participates in training and mentoring others. Serves as a project lead analyst, coordinating and implementing small IT solutions within the department and/or as a primary ticket analyst. A project lead analyst includes developing the project plan, tracking project status, communication planning and implementation of deliverables. A primary ticket analyst includes completing complex incident, problem, request and change tickets. It includes communicating with all necessary parties to complete tickets and meeting SLA standards. It is important to note that an analyst will have duties in both projects and ticket implementations, but one may be more emphasized over the other. Participates in creating and utilizing unit based and integrated test scripts and testing plans. Creates build documentation for change tickets and/or projects. Demonstrates an understanding of their assigned areas of the solution(s) they support through application build, testing, and configuration. Demonstrates the ability to make both business process and system recommendations based on business problems and organizational requirements. Competencies & Skills Essential: Business and analytical critical thinking skills Presentation skills Communication skills Nonessential: Demonstrated success in team work and collaboration Qualifications & Experience Essential: Bachelor Degree Essential: Business Administration, Health Administration, Information Systems, Information Technology or related field Other information: Experience Essential: None Experience Preferred: Healthcare Certifications Preferred: ITIL Foundations

Visium Resources has been asked to identify qualified candidates for this Workforce Management Analyst position. This position is a 3 month contract to direct opportunity and is expected to be Hybrid Role: In office Tuesday - Thursday for the first 3 weeks of the month; remote on Monday and Friday. All teams remote the fourth week of the month. This is subject to change and may require additional office days due to other events, meetings, projects, go-lives, etc. The Workforce Management Analyst works to improve workforce management effectiveness by scheduling and forecasting. They will also implement and optimize the usage of Workforce Management tools within a contact/customer service center environment. Responsibilities include: Responsible for daily, weekly and monthly call center reports which highlight call center performance (Call Volume, Service Level, Average Handle Time, Abandon % and Average Speed to Answer). Ability to work additional hours as needed. Provide ongoing operational analysis of call center operations, advance planning and scheduling while identifying and implementing changes as necessary to improve the level of quality and efficiency measured by key business indicators (service level, occupancy, adherence, abandoned rate, utilization, etc.) Provides daily and weekly scheduling and real time monitoring support for customer service. Develop labor schedules to meet contact volumes and service levels. Schedules weekly meeting with leaders to review forecasting, planning, scheduling and service level concerns with leaders. Utilize specialized software tools to manage and forecast staffing levels, such as the Erlang Calculator. Working knowledge of Erlang Calculator. Accurately forecast call volumes, analyze historical call volume to project budgetary expenses to determine future headcount allocation. Track and analyze data to support staffing decisions. Work with the leadership team to provide analytical support and recommendations for staffing resources to meet objectives such as service levels, occupancy, cost per call, etc. Available during scheduled shift via phone call or MS Teams. Analyze call center performance history to determine optimum off production activities as well as shrinkage and occupancy goals. Balance multiple priorities with little or no direction Identify what resources are required to implement parts of projects. Effectively use project plans to focus work and ensure deadlines are met. Monitors Workforce Management tools real time to maintain service level data. Reach out to team members directly if status us showing as high away time, high talk time, late from lunch/breaks, etc. Evaluates daily call trends. Works with leadership to ensure agent adherence and/or conformance to schedules. Accurately inputs schedule changes received through the call out line or Workforce email requests. Prepares Time Utilization, Adherence/Conformance, and weekly scheduling reports. Updates any daily schedule exception and alerts team members of any real time updates made. Designs/creates various reports for staffing and analysis. Creates reports utilized by leadership for staffing/ productivity measurements. Assists in creating schedules/scheduling scenarios utilizing workforce management technology. Experience with Five9 preferred. Interacts with leadership to provide decision support and complete various scheduling-related projects with minimal supervision. Analyzes daily call trends and alerts Workforce Management Analyst to needed staffing updates. Manages Five9 queue skills for Tier 1 and Tier 2 teams. Performs other duties as assigned. Comply with all policies and standards. Skillsets: Accuracy, Critical Thinking, Analytical, Team Player, Problem Solving, Clear Communication Required: 3+ years of experience spanning a combination of leading and managing complex data driven projects (preferably in a medium to large size company), of relevant HRIS system experience (including ERP System implementation), and/or business acquisition project management including due diligence analysis, integrating business process, migrating data, tracking and resolving complex "issues' lists, meeting milestones. Adept at establishing partnerships and building relationships with key stakeholders and teams using strong interpersonal skills: listening, confronting, challenging, straightforwardness, rapport, trust, warmth, compassion, humor Ability to think strategically and critically in developing measurement solutions; excellent analytical and research skills Strong business acumen with sound logic and strong problem-solving skills Strong communication and change management skills, ability to work effectively with team members from all levels of the organization High level understanding of complex business processes, policy compliance and best practice standards Ability to analyze large volume of data, identify patterns, define problems, with a deep understanding of its scope and impact to HR business function Ability to lead and manage complex projects with cross functional team members Strong process and continuous improvement mindset Strong organizational and time management skills; proven track record in meeting deadlines Self-motivated and directed with ability to prioritize both the micro and macro imperatives Customer focused, excellent follow-up skills Proficient in Microsoft Office suite and the Microsoft Apps ecosystem, with specific expertise in Excel and data visualization Able to conduct oneself professionally, maintaining confidence, confidentiality, integrity and objectivity Preferred: PeopleSoft HRIS Basic SQL Queries Project Management Education: Bachelor's degree in human resources, finance, or business, or related field AND four (4) years' relevant experience Education & Experience Preferred: Master's degree in business, finance, accounting or analytics Professional work experience in a healthcare setting Recognized professional certification in Project Management, Change Management, Data Analytics, or related fields

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with considerable latitude for discretion. Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results. Perform complex process improvement functions under minimal supervision. Lead complex/difficult tasks with advanced analysis and considerable impact, latitude, and scope. Responsibilities Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions Research and evaluate opportunities related to process flow variance deficiencies Develop and implement processes and procedures to ensure correct recording of actual labor times Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance Leverage best practices gained through process improvement activities to other activities which would benefit from implementation Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements Ensure the implementation of new and enhanced processes Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures Identify and assess business strategies and opportunities; develop appropriate analytical approaches Full life-cycle project management Establish and lead project teams Develop project plan/scope/schedule/cost/communications Procure and/or manage resources/timelines/deadlines/quality Risk, Issue and Change management Ensure successful project implementation Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements Perform other duties as assigned Qualifications Advanced knowledge of process mapping/modeling and business process reengineering Significant experience in leading teams in business process improvement initiatives Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools Advanced knowledge of market trends, business strategies and technology and their interrelationships Significant experience in working effectively with diverse internal and external contacts Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience Certified Business Process Improvement/Reengineering Practitioner (CBPR) or the equivalent combination of training, education, and experience Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Advanced skill communicating with all levels within an organization Advanced skill exercising initiative and using good judgment to make sound decisions Advanced research, analytical, and problem solving skills Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Advanced analytical/quantitative, reconciliation and deductive reasoning skills Advanced verbal and written communication skills Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience Desired Qualification(s) Lean Six Sigma or the equivalent combination of training, education, and experience Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.