Below we've compiled a list of the most important skills for a technical business analyst. We ranked the top skills based on the percentage of technical business analyst resumes they appeared on. For example, 24.0% of technical business analyst resumes contained business process as a skill. Let's find out what skills a technical business analyst actually needs in order to be successful in the workplace.

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The six most common skills found on Technical Business Analyst resumes in 2020. Read below to see the full list.

15 Essential Technical Business Analyst Skills For Your Resume And Career

1. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how business process is used on technical business analyst resumes:
  • Performed in-depth analysis and gathered information from the business for Back-Office Applications redesign and documented existing business process using UML diagrams.
  • Coordinated with the GST business owners to develop a strong understanding of the regulatory requirements and associated internal business processes.
  • Supported e-commerce related activities for Business Process Management Organization through monitoring and management of transactions from inception to market delivery.
  • Prepared Business Process Models from conceptual to procedural level; top down approach and prepared documentation that contained detailed information.
  • Performed in-depth analysis and gathered business requirements for client's website redesign and documented existing business process using UML diagrams.

2. Procedures

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how procedures is used on technical business analyst resumes:
  • Documented procedures for monitoring application security access/availability.
  • Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
  • Consulted with various departments across University of Missouri campus, developing customized Business Continuity Management Plans, to enhance operating procedures.
  • Provided technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet client requirements.
  • Lead process development and improvement activities by following SS-IT standards, procedures and methodologies for project management and system development.

3. Project Management

Here's how project management is used on technical business analyst resumes:
  • Played instrumental role in formalizing corporate project management methodologies and framework, including recruiting and selection of contracted project team members.
  • Created project management templates and documents, including a project plan, requirements specifications, system requirements specifications, etc.
  • Advised, planned, implemented and provided technical project management and analysis direction for multiple career development applications and projects.
  • Assisted in system analysis, project management and development of custom technology solutions for multiple large financial mortgage clients.
  • Deploy system to manage inspection/quality assurance, environmental monitoring, general engineering, plant maintenance, and project management.

4. User Interface

The user interface (UI) is the area or point where a person communicates with or transfers information to an electric computer or application. The user interface enables applications to offer precise product details to their intended customer without causing any misunderstanding. Customers want modern technology to behave in a certain manner for their convenience, so it is advised to create a user interface that is simple to use, precise, and predictable so that customers are fully pleased with its services. It can make a significant difference in converting visitors into customers.

Here's how user interface is used on technical business analyst resumes:
  • Designed and implemented user interface within PolicyLink to capture prior policy information from exchanges, replacements and conversions.
  • Communicate requirements, user interfaces, operational requirements, and system architecture and solution approach to development team.
  • Perform application configuration and product server user interface integration of web-based sales solutions for the health insurance industry.
  • Assisted user interface designers understand business requirements and system behavior so new features and enhancements met customer needs.
  • Documented common application components to promote efficiency and consistency when designing, developing and testing user interfaces.

5. Test Scripts

Test scripts validate the quality of the software or app being tested. An effective test script has all the steps to be taken to use a software program as well as the ending result of each step.

Here's how test scripts is used on technical business analyst resumes:
  • Perform unit testing and integrated testing with the customer including developing and executing test scripts to ensure proper system functionality.
  • Participated in analysis and design, developed test scripts, and facilitated implementation and maintenance for application and version upgrades.
  • Created and executed automation test scripts using Selenium based on application requirements and project scope.
  • Monitor test scripts pertaining to ATM/Debit/Credit card processing including regression testing.
  • Developed queries and detailed test scripts to verify project requirements were met for health care provider and fee schedule maintenance systems.

6. Information Technology

Information technology is the science of using computers to store, retrieve, transmit, and manipulate data or information. It involves the implementation and management of software applications and computer hardware.

Here's how information technology is used on technical business analyst resumes:
  • Coordinated quality improvement projects focused on system endurance, on Information Technology, efficiency, control and service performance.
  • Developed comprehensive database management and application migration technical process models according to Information Technology Infrastructure Library (ITIL).
  • Analyzed and presented application migration and system enhancement recommendations to end users, Information Technology and Quality Assurance communities.
  • Promoted timely and efficient IT resolutions and effective communications between the individual IP businesses and IP Information Technology.
  • Identified business, functional and technical requirements for information technology projects for both internal and external clients.

7. Software Development

Software development is the mechanism by which programmers create computer programs. The Software Development Life Cycle (SDLC) is a framework for developing applications that follow technological needs and consumer requirements. It consists of many stages. The SDLC establishes an international standard that software developers can use to enhance and create their programs. It provides a well-defined framework for software developers to pursue in the production, maintenance, and design of premium quality software. The aim of the software development process is to create high-quality software on time and within budget.

Here's how software development is used on technical business analyst resumes:
  • Collaborated with upper management to implement new projects and programs, and to communicate project metrics throughout the Software Development/Requirements organization.
  • Documented collateral management processes and specifications for software development life cycle, product delivery, product and patch releases.
  • Coordinated and conducted training classes for company employees teaching principles of technical analysis, quality analysis and software development.
  • Reviewed and revised PowerPoint presentations, complex correspondence, and other communications generated from within the software development group.
  • Proposed technology and software solutions to problems and considered timeliness, effectiveness, and practicality in addressing organizational needs.

8. Scrum

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

Here's how scrum is used on technical business analyst resumes:
  • Facilitated Scrum meeting to communicate and collaborated with external and internal users to refine project requirements and determined development solutions.
  • Presented innovative recommendations for automating management of daily Scrum of Scrums meeting including trending for iteration and release metrics.
  • Incorporated agile methodology and SCRUM techniques to manage requirements and enhance the evolving (Document Management) application.
  • Lead Affinity business analyst and development teams using Agile with Scrum and Iterative development methodologies.
  • Facilitated scrum meetings, captured and communicated impediments, and reported user stories status.

9. Visio

Visio or Microsoft Visio is computer software that allows users to create and draw vector graphics according to their requirements. The program is used to draw flowcharts, org charts, data flow diagrams, process flow diagrams, and modeling diagrams. Visio is also used to draw architectural designs including; building and floor plans, and 3D geographical maps.

Here's how visio is used on technical business analyst resumes:
  • Developed Business Diagrams such as Flowcharts, Process diagrams and UML diagrams using VISIO.
  • Created seminar presentations using Microsoft PowerPoint, Visio and Internet Explorer to research industry data for presentation slides.
  • Demonstrated process flow diagrams utilizing Microsoft Visio in order to illustrate the functionality/process of the requested requirement.
  • Collaborated with Supply Chain Managers, reviewed/updated documentation, and data models (utilizing Visio).
  • Developed and saved to SharePoint business requirements using impact analysis, business case/plans and Visio flowcharts.

10. Jira

Here's how jira is used on technical business analyst resumes:
  • Participated in clinical admin and operational support including review, analysis and resolution of service/admin related issues logged on JIRA including.
  • Assisted in entering and updating Issues (Product Backlog, Epics, Stories, and Tasks) onto JIRA Agile application.
  • Used JIRA to create and assign the tickets for the development team to implement the enhancements or new features.
  • Managed application release cycles from issue tracking (in JIRA) to system testing, and roll out.
  • Elicit, analyze, validate and document business, organizational and/or operational requirements using JIRA (Microsoft).

11. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on technical business analyst resumes:
  • Unlocked new avenues for opportunities to pursue marketing strategies, customer service capabilities, and additional investment income through technology solutions.
  • Created a formal release note process that ensured customer service representatives, account managers, and customers understood new system functionality.
  • Selected as Business Analyst for replacement of existing proprietary Order Entry/Customer Service Loyalty Engine with Oracle 11i Order Management.
  • Provided technical support for customer service computer system and lead analyst for systems projects implementation.
  • Audited contract compliance at numerous subcontractor service centers improving inventory accountability and customer service.

12. Data Analysis

Here's how data analysis is used on technical business analyst resumes:
  • Collected all the non-functional requirements and assisted with required data analysis, interpretation, correction and documented presentation for various tasks.
  • Performed process analysis, gap analysis, data analysis, identify regulatory changes, and recommend improvements.
  • Performed data analysis for the existing database, reversed engineering and redesigned the database for the organization.
  • Created scenarios, trained resources and conducted data analysis for multiple application design testing and deployment.
  • Experience in streamlining processes and developing training teams for advanced planning through evaluation and data analysis.

13. Sdlc

SDLC is the abbreviation of Software Development Life Cycle and is also referred to as Application Development Life Cycle in the field of software engineering. SDLC is a process that aids in planning, testing, and the management of an information system. This process can be applied to both software and hardware and even to the integration of both. The SDLC consists of six steps starting from analyzing and ending at evaluation.

Here's how sdlc is used on technical business analyst resumes:
  • Developed SDLC templates to establish standards for documenting business requirements, functional requirements, and system design specifications for software products.
  • Ensured development met business requirements as appropriate and assured a quality implementation in production in accordance with the SDLC methodology.
  • Developed project documentation templates and project implementation materials, business and functional requirements, testing and training documents throughout SDLC.
  • Gathered and analyzed business requirements and created business and technical documentation based on the SDLC while managing business expectations.
  • Facilitated requirements sessions to build application in 9 SDLC environments including disaster recovery environment in multiple data centers.

14. Business Partners

Business partners are a group of people working together in a business and are shareholders in the earnings of the company. Business partners are equally responsible for running their company and also share an equal amount of profits made by the company.

Here's how business partners is used on technical business analyst resumes:
  • Collaborated with business partners in creating and documenting business requirements for internal application, supporting International Trade and Import team.
  • Interacted with business partners, defining needs and solving routine problems as well as providing recommendations and alternative resolutions.
  • Collaborated with Call Center Operation business partners to ensure development of proper documentation and process flow diagrams.
  • Developed relationships with both technical and business partners in order to cultivate understanding and facilitate open communications.
  • Elaborated with Business partners to solidify business requirements in order to build business rules or system requirements.

15. Sharepoint

Here's how sharepoint is used on technical business analyst resumes:
  • Elicited and analyzed requirements form line of business stakeholders in the development of SharePoint functionality and that of other applications.
  • Manage development intranet and internet sites for internal sales reps and external channel partners using SharePoint technology.
  • Analyzed, designed information architecture in SharePoint portals, configured & customized based on business user request.
  • Performed an evaluation of their existing Lotus Notes environment and provided recommendations on migration to SharePoint.
  • Owned SharePoint site development, maintenance and user permissions for all project-related documentation storage and maintenance.

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Most Important Technical Business Analyst Skills According To Experts

What type of skills will young Technical Business Analysts need?

Hongshik Ahn

Professor, Graduate Program Director for Ph.D. Program, Stony Brook University

Mastery of programming languages, analytical skillsShow more

What type of skills will young Technical Business Analysts need?

Feryâl Alayont

Professor, Grand Valley State University

A mathematics major helps students develop problem-solving, critical thinking, mathematical modeling, and communication skills. Graduates will need to know how these skills are applied in real-world contexts, from communicating their results to a non-mathematical audience to identifying the data or modeling problem behind the real-world issue they are working on. Data analysis and programming skills will be essential as businesses and organizations collect more data through various means. Finally, with the workforce becoming global, diverse, and collaborative, graduates will need teamwork skills to successfully navigate working in the world of varied and international teams regularly.Show more

Online Courses For Technical Business Analysts

One of the best ways to acquire the skills needed to be a technical business analyst is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since technical business analysts benefit from having skills like business process, procedures, and project management, we found courses that will help you improve these skills.

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Business Analyst: Project Management Techniques and Tools
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4.5
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Learn project management techniques to increase your project success rate as a Business Analyst!...

Plan the Project as a Business Analyst
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4.5
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Increase your value as a Business Analyst by learning how to plan projects successfully without a Project Manager...

Business Analysis: Developing Irresistible Business Cases
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4.4
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Building the business acumen you need to promote your projects to management...

Business Analysis Fundamentals
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4.5
(30,768)

Set yourself up for success, learn the key business analysis concepts to thrive in your Business Analyst career...

Business Analysis Essentials
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4
(367)

Advance from a complete novice to a confident Business Analyst with the help of an expert...

Business Analyst: Software Testing Processes & Techniques
udemy
4.5
(5,768)

Reduce project bugs with repeatable testing processes. Learn to create test cases, scenarios, track defects, & more!...

The Business Intelligence Analyst Course 2021
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4.6
(32,611)

The skills you need to become a BI Analyst - Statistics, Database theory, SQL, Tableau Everything is included...

Business analysis & Scrum with JIRA for Software development
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4.1
(1,118)

Become a great business analyst, product owner & scrum master with JIRA & Confluence. Business analysis & Scrum course...

Fundamentals of Business Analysis
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4.5
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Get the foundation in business analysis you need to solve your organization's biggest problems...

Business Analysis and Project Delivery
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Fundamentals of Business Analysis...

Business Analysis Certification Program - The Tools
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Business Analysis Certification Program (IIBA - ECBA Certification)...

The Complete Business Analysis Fundamentals Course + CERT
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Business Analysis CERTIFICATION: Business Analysis Course to Become a Business Analyst & kick-start your BA Career...

Business Analysis: Working with Use Cases
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An introductory course on use case modeling for Business Analysts or those looking to transition into a BA role...

How to become world class Business Analyst - Cases in Excel
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4.3
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Practical guide how to do business analysis in Excel especially of sales and operations...

Retail for Business Analysts and Management Consultants
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(1,129)

Practical guide with cases studies how to analyze and improve a retail business during a management consulting project...

Ontologies for Business Analysis
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An introduction to knowledge-based methods for transforming your business into the intelligent enterprise...

Business Analysis: Developing Requirements
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(2,207)

Master the methods involved in planning and gathering requirements and framing input into requirements documents...

Business Analysis Certification Program - The Competencies
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Business Analysis Certification Program (IIBA - ECBA Certification)...

The Business Analysis Certification Program (IIBA - ECBA)
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The Business Analysis Certification Program (IIBA - ECBA) - Concepts, Tools and Competencies...

BPMN for business analysts
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Learn the best practices of process modeling and analysis with Business Process Model and Notation (BPMN 2.0) standard...

Most Common Skills For Technical Business Analysts

RankascdescTechnical Business Analyst SkillascdescPercentageascdesc
1
Business Process
24%
2
Procedures
8.5%
3
Project Management
7.4%
4
User Interface
6.7%
5
Test Scripts
6.6%
6
Information Technology
4.4%
7
Software Development
2.9%
8
Scrum
2.6%
9
Visio
2.5%
10
Jira
2.4%
11
Customer Service
2.2%
12
Data Analysis
2.2%
13
Sdlc
2%
14
Business Partners
1.9%
15
Sharepoint
1.4%
16
Subject Matter Experts
1.3%
17
UAT
1.3%
18
Business Units
1.2%
19
CRM
1.2%
20
HR
1.2%
21
SQL
1.1%
22
Technical Specifications
1.1%
23
Waterfall
1.1%
24
Technical Solutions
1%
25
Html
0.9%
26
ERP
0.8%
27
BI
0.8%
28
Technical Staff
0.7%
29
Java
0.7%
30
Windows
0.7%
31
Technical Documentation
0.6%
32
Management System
0.6%
33
Technical Support
0.6%
34
SME
0.6%
35
Training Materials
0.6%
36
Data Warehouse
0.5%
37
XML
0.5%
38
ETL
0.4%
39
PMO
0.4%
40
System Enhancements
0.4%
41
System Integration
0.3%
42
EDI
0.3%
43
SOX
0.3%
44
VBA
0.3%
45
PC
0.3%
46
UML
0.2%
47
User Guides
0.2%
48
Business Owners
0.2%
49
New System
0.2%

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