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Mostly Sitting
Repetitive
$28,000
Average Salary
General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.
DutiesGeneral office clerks typically do the following:
Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.
Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.
The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.
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General office clerks typically need a high school diploma or equivalent and learn their skills on the job.
EducationGeneral office clerks usually need a high school diploma or equivalent.
Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.
TrainingGeneral office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.
AdvancementGeneral office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.
Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.
Important QualitiesCustomer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.
Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.
Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.
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Gender | |
Female 59.2% |
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Male 28.8% |
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Unknown 12.0% |
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Ethnicity | |
White 61.7% |
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Hispanic or Latino 17.3% |
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Black or African American 10.6% |
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Asian 6.8% |
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Unknown 3.6% |
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Foreign Languages Spoken | |
Spanish 64.0% |
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French 6.0% |
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Italian 4.0% |
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Marshallese 2.0% |
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Chinese 2.0% |
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Vietnamese 2.0% |
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German 2.0% |
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Japanese 2.0% |
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Russian 2.0% |
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Mongolian 2.0% |
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Tagalog 2.0% |
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Hebrew 2.0% |
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Mandarin 2.0% |
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Arabic 2.0% |
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Cantonese 2.0% |
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Ojibwe 2.0% |
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Schools | |
University of Phoenix 16.3% |
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East Tennessee State University 12.1% |
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Ashford University 6.4% |
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Middle Tennessee State University 6.4% |
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Strayer University 5.7% |
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Austin Peay State University 5.0% |
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Brigham Young University 4.3% |
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Santa Fe College 4.3% |
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University of Memphis 4.3% |
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Kaplan University 4.3% |
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Ohio State University 3.5% |
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The Academy 3.5% |
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University of Florida 3.5% |
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Des Moines Area Community College 3.5% |
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Robert Morris University 2.8% |
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IVY TECH STATE COLLEGE - KOKOMO - Health Sciences 2.8% |
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Kansas State University 2.8% |
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Indiana University South Bend 2.8% |
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Meridian Community College 2.8% |
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Southern Illinois University Edwardsville 2.8% |
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Majors | |
Business 28.4% |
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Nursing 7.2% |
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Accounting 7.2% |
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Health Care Administration 6.9% |
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Computer Science 4.9% |
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General Studies 4.6% |
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Medical Assisting Services 4.6% |
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Management 4.1% |
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Criminal Justice 3.6% |
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Information Technology 3.6% |
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Liberal Arts 3.3% |
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Communication 2.9% |
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Psychology 2.9% |
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Computer Information Systems 2.9% |
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Pharmacy 2.5% |
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Education 2.3% |
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Human Resources Management 2.1% |
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Medical Technician 2.1% |
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English 2.0% |
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Legal Support Services 2.0% |
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Degrees | |
Bachelors 33.8% |
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Other 28.1% |
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Associate 18.1% |
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Masters 9.0% |
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Certificate 7.4% |
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Diploma 2.7% |
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License 0.5% |
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Doctorate 0.5% |
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