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Become A Technical Consultant

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Working As A Technical Consultant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $95,000

    Average Salary

What Does A Technical Consultant Do

Technical Consultants provide technical support through performing troubleshooting functions and resolving customer issues. They test products and applications, and prepare reports based on daily responsibilities and tasks.

How To Become A Technical Consultant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Consultant jobs

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Real Technical Consultant Salaries

Job Title Company Location Start Date Salary
Consulting Mts-Technology Verizon Corporate Resources Group LLC Ashburn, VA Jan 07, 2013 $117,000
Consulting Mts-Technology Verizon Corporate Resources Group LLC Ashburn, VA Jan 22, 2013 $116,000
Consulting Mts-Technology Verizon Services Corporation Ashburn, VA Mar 03, 2014 $115,000
Lead Technical Consultant Perficient, Inc. Ashburn, VA Nov 28, 2013 $115,000 -
$125,000
Lead Technical Consultant Perficient, Inc. Ashburn, VA Feb 01, 2013 $110,000 -
$120,000
Consulting MTS-Technology Verizon Data Services LLC Ashburn, VA Feb 10, 2014 $95,000
Lead Technical Consultant Perficient, Inc. Ashburn, VA Jun 14, 2013 $90,000 -
$100,000
Consulting Mts-Technology Verizon Services Corporation Ashburn, VA Dec 09, 2013 $86,000
Technical Consultant Dimension Consulting Ashburn, VA Jul 09, 2016 $83,782
Technical Consultant Intellipoint Consulting, Inc. Ashburn, VA Sep 19, 2014 $83,000 -
$93,000
Technical Consultant American Consulting Solutions Inc. Ashburn, VA Oct 28, 2014 $80,000
Technical Consultant Us Software & Consulting, Inc. Ashburn, VA Sep 11, 2015 $68,000
Technical Consultant Us Software & Consulting, Inc. Ashburn, VA Sep 11, 2015 $65,000
Technical Consultant Sum All Data Inc. Ashburn, VA Sep 05, 2015 $58,125

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Top Skills for A Technical Consultant

HardwareWindowsXPDatabasePl/SqlWebProceduresCustomerServiceInfrastructureTechnicalSupportUnixModulesSetupFinancialPCDesktopUserInterfaceTroubleshootSQLServerProjectManagementInternet

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Top Technical Consultant Skills

  1. Hardware
  2. Windows XP
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Streamlined hardware and software deployment times by supporting pre- and post-sales project teams to create project plans and technical implementation processes.
  • Worked with Windows XP and Windows NT on a daily basis.
  • Used Scribe Integration server for window services, internal databases, and footprints.
  • Used SQL*Loader for import into interface tables, and PL/SQL block for complete validation of data and inserting into base tables.
  • Developed web enabled online panels for data entry and submission for process using process scheduler Manager.

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