FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Technical Consultant

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Technical Consultant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $95,000

    Average Salary

What Does A Technical Consultant Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Technical Consultant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Technical Consultant jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Technical Consultant Career Paths

Technical Consultant
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Technical Analyst Systems Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Field Service Technician Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Technical Analyst Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior Technical Consultant Senior Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Senior Consultant Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Lead Technician Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Lead Technician Project Leader Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Functional Consultant Senior Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Consultant Program Manager Marketing Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Business Analyst Senior Systems Analyst
Senior Software Engineer
6 Yearsyrs
Program Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Information Technology Manager Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Show More

Average Length of Employment
Systems Specialist 4.2 years
Programmer Analyst 4.0 years
Technical Manager 4.0 years
Technology Officer 3.7 years
Systems Analyst 3.4 years
Lead Technician 3.3 years
Computer Analyst 3.3 years
Systems Integrator 3.2 years
Systems Support 3.1 years
Network Technician 3.1 years
Technical Trainer 3.0 years
Senior Consultant 3.0 years
Systems Consultant 3.0 years
Technical Expert 2.8 years
Technical Analyst 2.8 years
Production Support 2.7 years
Staff Consultant 2.5 years
Network Consultant 2.4 years
Consultant 2.4 years
Technical Advisor 2.4 years
Support Analyst 2.3 years
Oracle Consultant 2.3 years
Lead Consultant 2.3 years
Server Technician 2.1 years
Help Desk Analyst 2.1 years
Migration Engineer 1.1 years
Top Employers Before
Consultant 10.0%
Internship 4.0%
Programmer 3.6%
Developer 3.3%
Top Employers After
Consultant 11.9%

Technical Consultant Demographics

Gender

Male

75.8%

Female

21.2%

Unknown

3.0%
Ethnicity

White

70.3%

Asian

16.2%

Hispanic or Latino

9.3%

Unknown

3.3%

Black or African American

1.0%
Show More
Languages Spoken

Spanish

37.2%

French

12.9%

German

7.9%

Mandarin

5.9%

Chinese

5.6%

Carrier

4.1%

Portuguese

3.6%

Japanese

3.4%

Russian

3.1%

Arabic

3.1%

Italian

2.8%

Hindi

2.6%

Dutch

1.5%

Cantonese

1.5%

Hebrew

1.1%

Tamil

0.8%

Greek

0.8%

Polish

0.8%

Korean

0.7%

Tagalog

0.7%
Show More

Technical Consultant Education

Schools

University of Phoenix

17.8%

Northeastern University

5.4%

More Tech Institute

5.3%

University of Texas at Austin

4.9%

Pennsylvania State University

4.9%

George Mason University

4.9%

New York University

4.8%

University of Houston

4.7%

Strayer University

4.4%

Texas A&M University

4.3%

George Washington University

4.3%

Purdue University

4.2%

DePaul University

4.1%

Arizona State University

4.1%

University of Washington

3.9%

New Jersey Institute of Technology

3.7%

University of Pittsburgh -

3.7%

University of Florida

3.6%

University of Arizona

3.6%

Carnegie Mellon University

3.5%
Show More
Majors

Computer Science

18.9%

Business

17.6%

Computer Information Systems

8.2%

Electrical Engineering

8.1%

Information Technology

7.2%

Computer Engineering

4.3%

Information Systems

3.8%

Management Information Systems

3.2%

Management

3.2%

Computer Networking

3.2%

Finance

2.9%

Computer Applications

2.8%

Engineering

2.3%

Project Management

2.3%

Mechanical Engineering

2.3%

Communication

2.2%

Marketing

2.0%

Mathematics

1.9%

Education

1.8%

Psychology

1.7%
Show More
Degrees

Bachelors

42.7%

Masters

25.1%

Other

16.9%

Associate

7.5%

Certificate

3.3%

Doctorate

3.0%

Diploma

1.3%

License

0.1%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Technical Consultant Salaries

Job Title Company Location Start Date Salary
Consulting Mts-Technology Verizon Corporate Resources Group LLC Ashburn, VA Jan 07, 2013 $117,000
Consulting Mts-Technology Verizon Corporate Resources Group LLC Ashburn, VA Jan 22, 2013 $116,000
Consulting Mts-Technology Verizon Services Corporation Ashburn, VA Mar 03, 2014 $115,000
Consulting MTS-Technology Verizon Data Services LLC Ashburn, VA Feb 10, 2014 $95,000
Consulting Mts-Technology Verizon Services Corporation Ashburn, VA Dec 09, 2013 $86,000
Technical Consultant Dimension Consulting Ashburn, VA Jul 09, 2016 $83,782
Technical Consultant Intellipoint Consulting, Inc. Ashburn, VA Sep 19, 2014 $83,000 -
$93,000
Technical Consultant American Consulting Solutions Inc. Ashburn, VA Oct 28, 2014 $80,000
Technical Consultant Us Software & Consulting, Inc. Ashburn, VA Sep 11, 2015 $68,000
Technical Consultant Us Software & Consulting, Inc. Ashburn, VA Sep 11, 2015 $65,000
Technical Consultant Sum All Data Inc. Ashburn, VA Sep 05, 2015 $58,125

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Technical Consultant

HardwareWindowsXPDatabasePl/SqlWebProceduresCustomerServiceInfrastructureTechnicalSupportUnixModulesSetupFinancialPCDesktopUserInterfaceTroubleshootSQLServerProjectManagementInternet

Show More

Top Technical Consultant Skills

  1. Hardware
  2. Windows XP
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Streamlined hardware and software deployment times by supporting pre- and post-sales project teams to create project plans and technical implementation processes.
  • Worked with Windows XP and Windows NT on a daily basis.
  • Used Scribe Integration server for window services, internal databases, and footprints.
  • Used SQL*Loader for import into interface tables, and PL/SQL block for complete validation of data and inserting into base tables.
  • Developed web enabled online panels for data entry and submission for process using process scheduler Manager.

Top Technical Consultant Employers

Technical Consultant Videos

Day in the Life: Teradata Technical Consultant

Consulting By Degrees - Technical Consultant

How to change Career from Oracle Technical to Functional Consultant

×