Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Technical Expert
Top Careers After Technical Expert
Hispanic or Latino10.7%
Black or African American0.7%
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University of Phoenix14.0%
Wayne State University4.2%
George Mason University4.2%
University of Florida4.2%
Cape Fear Community College4.2%
University of North Texas4.2%
University of Arizona4.2%
Community College of the Air Force3.5%
Monroe Community College3.5%
University of Texas at Austin3.5%
Full Sail University3.5%
University of Missouri - Columbia3.5%
University of North Carolina at Wilmington3.5%
University of Alabama2.8%
California State University - Fullerton2.8%
Universal Technical Institute2.8%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Technical Expert||Robert Bosch LLC||Palo Alto, CA||Nov 07, 2016||$205,000|
|Technical Expert||Wal-Mart Associates, Inc.||Sunnyvale, CA||Mar 11, 2015||$165,000|
|Technical Expert||Wal-Mart Associates, Inc.||Sunnyvale, CA||Jun 23, 2015||$165,000|
|Technical Expert||Wal-Mart Associates, Inc.||Sunnyvale, CA||Aug 10, 2015||$164,065|
|Senior Technical Expert Capital Modeling-Property Casualty||AIG PC Global Services, Inc.||New York, NY||Dec 09, 2016||$160,000|
|Senior Technical Expert||Wal-Mart Associates, Inc.||Reston, VA||Apr 15, 2016||$152,000|
|Technical Lead-Java Expert||Liveaction, Inc.||Palo Alto, CA||Jan 05, 2016||$150,000|
|Technical Expert||Wal-Mart Associates, Inc.||CA||Sep 19, 2016||$145,000|
|Senior Technical Expert||AIG Employee Services, Inc.||New York, NY||Apr 04, 2016||$145,000|
|Senior Technical Expert, Risk||American General Life Insurance Company||Los Angeles, CA||Oct 19, 2015||$145,000|
|Technical Expert||Wal-Mart Associates, Inc.||Santa Clara, CA||Aug 26, 2013||$141,709|
|SAP Technical Expert||Waters Corporation||Milford, MA||May 05, 2016||$116,584|
|Technical Expert||Wal-Mart Associates, Inc.||Bentonville, AR||Sep 29, 2015||$115,217|
|Technical Expert||Wal-Mart Associates, Inc.||Bentonville, AR||Jun 27, 2016||$115,000|
|Senior Technical Expert||Wal-Mart Associates, Inc.||Bentonville, AR||May 18, 2015||$115,000|
|Technical Expert||Wal-Mart Associates, Inc.||Bentonville, AR||Aug 22, 2014||$115,000|
|Senior Oracle Application/Technical Expert||Brunswick Corporation||Fond du Lac, WI||Oct 01, 2015||$114,662|
|Technical Expert||Wal-Mart Associates, Inc.||Bentonville, AR||Dec 09, 2013||$106,243|
|Technical Expert-Heat Transfer||Ecomotors, Inc.||Allen Park, MI||Sep 14, 2013||$105,000|
|Technical Expert ISD||Wal-Mart Associates, Inc.||Bentonville, AR||Apr 01, 2013||$105,000|
|Data Conversion-Architecture Technical Expert||Cassiopae Us Inc.||Salem, NH||Sep 21, 2013||$105,000 -
|Technical Expert-Heat Transfer||Ecomotors, Inc.||Allen Park, MI||Sep 06, 2014||$105,000|
|Technical Expert-Heat Transfer||Ecomotors, Inc.||Allen Park, MI||Sep 01, 2014||$105,000|
|Technical Expert||Wal-Mart Associates, Inc.||Bentonville, AR||Dec 11, 2014||$105,000|
|Technical Expert||DLL Management Services, LLC||Wayne, PA||Oct 01, 2014||$105,000|
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