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Become A Technical Expert

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Working As A Technical Expert

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $167,820

    Average Salary

What Does A Technical Expert Do At Ultimate Software

* Implement the multi-year strategic plan for UltiPro’s Identity Management solutions
* Partner with stake holders at various levels to research, elicit and document functional requirements
* Collaborate with team members throughout the Software Development Life Cycle process for requirements validation, feedback on proposed designs and models, and acceptance testing
* Create detailed functional designs and process flows, using Agile methodologies and tools; story writing and validation including conditions of satisfaction
* Work closely with engineers to ensure the product is being built to specifications
* Take ownership of the delivery of features and capabilities throughout the development process
* Communicate identified risks, trade-offs and mitigating strategies up to senior leaders and down to development teams, as well as to technical and non-technical business owners
* Develop, refine, and report on relevant metrics
* Analyze product issues escalated by the Support team in a timely manner
* Participate in user meetings to gain understanding of customer processes, ideas and issues

What Does A Technical Expert Do At Siemens

* Diagnoses and resolves technical problems on jobs and provides appropriate reports to management.
* Troubleshoots network, software, and/or hosted system malfunctions.
* Leverage remote connectivity to improve rapid problem solving with technicians and customers
* Works with other Zone Technology Experts to develop and share technical solutions.
* Stays current with BT product documentation. and communicates updates to field technicians and specialists
* Maintains technical expertise on all products, tools, and gateways through continuing education initiatives
* Coaches field technicians on company systems and service offerings.
* Provides technical sales assistance and support on latest company products.
* Reports to Zone integration Network engineering Manager
* Mentors other Field Service Technicians/Specialists
* Interacts with Project Managers/Engineering staff, field Specialists and Sales Executives
* Performs product demonstrations and communicates design strategies to sales executives.
* Provides Manager a monthly report of all activities performed (Sales support, Technical and Application support, training, mentoring, etc…) Will support all BT personnel, in the offices in the assigned Zone.
* Work is generally performed in an office environment with a moderate noise level and regular distractions.
* Some time will be spent at customer locations.
* That may include time spent on construction sites.
* These sites may have a moderate noise level and regular distractions.
* Some physical requirements such as reaching, climbing, standing and bending.
* Ability to work extended hours occasionally as required

What Does A Technical Expert Do At MDI Group-It Workforce Solutions for What's Next

* Manage production and non-production environments in cloud, hybrid-cloud, data center and local site locations
* Proactively monitor and optimize systems
* Troubleshoot incidents and write and/or validate root cause analysis documents
* Provide best practice configuration/automation/procedures/documentation
* Participate in 24/7 on-call support rotation

What Does A Technical Expert Do At Hewlett Packard Enterprise Company

* Understands business processes in Planning and has detailed configuration knowledge of APO Demand Planning , SNP , GATP and related modules.
* Is very familiar with Data extraction and mapping of objects from ECC , BW to the APO solutions .
* Advanced knowledge of Demand Planning, Supply Network Planning Solvers and has implemented SNP .
* Having SAP IBP training experience is a plus.
* Effectively engages with IT delivery partners and implements industry standard solutions.
* Uses extensive Supply Chain business knowledge at domain level and drives change management and business adoption of technologies.
* Performs analysis of cross-functional and complex business requirements.
* Designs complex cross-functional solutions for IT partners to construct and deliver.
* Provides mentoring and guidance to other team members.
* Demonstrates broad technical leadership, exerts influence outside of immediate team and drives change.
* Integrates technical expertise and business understanding to create superior solutions for the company and customers.
* Consults with team members and other organizations, customer and vendors on complex issues.
* Stays abreast of the industry leading practices in Supply Chain and pursues professional relationships inside and outside the company

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How To Become A Technical Expert

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Expert jobs

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Real Technical Expert Salaries

Job Title Company Location Start Date Salary
Technical Expert Robert Bosch LLC Palo Alto, CA Nov 07, 2016 $205,000
Technical Expert Wal-Mart Associates, Inc. Sunnyvale, CA Mar 11, 2015 $165,000
Technical Expert Wal-Mart Associates, Inc. Sunnyvale, CA Jun 23, 2015 $165,000
Technical Expert Wal-Mart Associates, Inc. Sunnyvale, CA Aug 10, 2015 $164,065
Senior Technical Expert Capital Modeling-Property Casualty AIG PC Global Services, Inc. New York, NY Dec 09, 2016 $160,000
Senior Technical Expert Wal-Mart Associates, Inc. Reston, VA Apr 15, 2016 $152,000
Technical Lead-Java Expert Liveaction, Inc. Palo Alto, CA Jan 05, 2016 $150,000
Technical Expert Wal-Mart Associates, Inc. CA Sep 19, 2016 $145,000
Senior Technical Expert AIG Employee Services, Inc. New York, NY Apr 04, 2016 $145,000
Senior Technical Expert, Risk American General Life Insurance Company Los Angeles, CA Oct 19, 2015 $145,000
Technical Expert Wal-Mart Associates, Inc. Santa Clara, CA Aug 26, 2013 $141,709
SAP Technical Expert Waters Corporation Milford, MA May 05, 2016 $116,584
Technical Expert Wal-Mart Associates, Inc. Bentonville, AR Sep 29, 2015 $115,217
Senior Technical Expert Wal-Mart Associates, Inc. Bentonville, AR May 18, 2015 $115,000
Technical Expert Wal-Mart Associates, Inc. Bentonville, AR Aug 22, 2014 $115,000
Technical Expert Wal-Mart Associates, Inc. Bentonville, AR Jun 27, 2016 $115,000
Senior Oracle Application/Technical Expert Brunswick Corporation Fond du Lac, WI Oct 01, 2015 $114,662
Technical Expert Wal-Mart Associates, Inc. Bentonville, AR Dec 09, 2013 $106,243
Technical Expert-Heat Transfer Ecomotors, Inc. Allen Park, MI Sep 14, 2013 $105,000
Technical Expert ISD Wal-Mart Associates, Inc. Bentonville, AR Apr 01, 2013 $105,000
Data Conversion-Architecture Technical Expert Cassiopae Us Inc. Salem, NH Sep 21, 2013 $105,000 -
$115,000
Technical Expert-Heat Transfer Ecomotors, Inc. Allen Park, MI Sep 06, 2014 $105,000
Technical Expert-Heat Transfer Ecomotors, Inc. Allen Park, MI Sep 01, 2014 $105,000
Technical Expert Wal-Mart Associates, Inc. Bentonville, AR Dec 11, 2014 $105,000
Technical Expert DLL Management Services, LLC Wayne, PA Oct 01, 2014 $105,000

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Top Skills for A Technical Expert

ComputerHardwareCustomerServiceInquiriesTechnicalSupportTroubleShootingPCProceduresDiagnoseDeviceCustomerSatisfactionDataProductCustomersRemoteVirusRemovalSetupPrintersWebSoftwareIssuesInternetVerizonCustomerIssuesEasyTechEmail

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Top Technical Expert Skills

  1. Computer Hardware
  2. Customer Service Inquiries
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Monitored the virtual training and provided technical support when needed.
  • Assist trouble shooting issues that surface anywhere in the organization.
  • Support Active Directory changes and PC/Laptop deployments.
  • Created reports to retrieve data using Stored Procedures that accept parameters depending upon the Client requirements.

Top Technical Expert Employers

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