Technologically savvy individuals possessing excellent analytical and problem-solving skills might find being technical expert to be a very rewarding career. The primary responsibilities of a technical expert include, but are not limited to, providing hardware and software support within an organization, training customers and staff on applications and products within the environment, management of the applications, both web-based and standard, within the environment, and responding to email and chat inquiries from staff regarding issues with hardware and applications.
Technical experts generally work within an office environment. Organizations reliant on 24/7 support operations often have some technical experts working overnight shifts, swing shifts, or they will utilize an on-call rotation. Technical experts are expected to have considerable knowledge about the hardware and applications they support, as well as the interpersonal and communication skills necessary to help users navigate problems and solve issues.
Technical experts often have a minimum of a bachelor's degree in information technology or a comparable field, but an advanced degree is not necessarily a requirement for individuals possessing previous experience or the employer's desired skill set. The average reported annual salary for a technical expert is approximately $116,000/year, with job growth in the U.S predicted to increase by 8-10% by 2028. However, this figure can vary significantly depending upon academic qualification, having previous experience, and possession of the aforementioned skills.