Technologically savvy individuals possessing excellent analytical and problem-solving skills might find being technical expert to be a very rewarding career. The primary responsibilities of a technical expert include, but are not limited to, providing hardware and software support within an organization, training customers and staff on applications and products within the environment, management of the applications, both web-based and standard, within the environment, and responding to email and chat inquiries from staff regarding issues with hardware and applications.
Technical experts generally work within an office environment. Organizations reliant on 24/7 support operations often have some technical experts working overnight shifts, swing shifts, or they will utilize an on-call rotation. Technical experts are expected to have considerable knowledge about the hardware and applications they support, as well as the interpersonal and communication skills necessary to help users navigate problems and solve issues.
Technical experts often have a minimum of a bachelor's degree in information technology or a comparable field, but an advanced degree is not necessarily a requirement for individuals possessing previous experience or the employer's desired skill set. The average reported annual salary for a technical expert is approximately $116,000/year, with job growth in the U.S predicted to increase by 8-10% by 2028. However, this figure can vary significantly depending upon academic qualification, having previous experience, and possession of the aforementioned skills.
There is more than meets the eye when it comes to being a technical expert. For example, did you know that they make an average of $54.28 an hour? That's $112,900 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical experts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a technical expert, we found that a lot of resumes listed 19.5% of technical experts included technical support, while 16.7% of resumes included customer service, and 6.4% of resumes included technical assistance. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical expert job title. But what industry to start with? Most technical experts actually find jobs in the technology and retail industries.
If you're interested in becoming a technical expert, one of the first things to consider is how much education you need. We've determined that 53.2% of technical experts have a bachelor's degree. In terms of higher education levels, we found that 10.9% of technical experts have master's degrees. Even though most technical experts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical expert. When we researched the most common majors for a technical expert, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical expert resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a technical expert. In fact, many technical expert jobs require experience in a role such as customer service representative. Meanwhile, many technical experts also have previous career experience in roles such as cashier or sales associate.