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Technical expert skills for your resume and career
15 technical expert skills for your resume and career
1. Customer Satisfaction
- Developed and coached representatives in their performance ensuring high level customer satisfaction, and first call resolution.
- Received high evaluation ratings exceeding customer expectations which included positive escalations and customer satisfaction surveys
2. Technical Problems
- Assisted customers with technical problems associated with Verizon products.
- Assist customers with any technical problems they may have.
3. Technical Troubleshooting
- Provide the best customer experience and technical troubleshooting experience with mobile applications and network servicing for mobile devices.
- Facilitated campus-wide security, management, and distribution of nearly 600 laptops, technical troubleshooting, and reported to District personnel.
4. Switches
- Designed, installed and troubleshot a network of 250 computers and servers using switches, hubs and firewalls.
- Maintained a network data center with routers, switches, frame relays and hubs.
5. Technical Assistance
Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.
- Provide electrical and refrigeration technical assistance and troubleshooting guidance to field service technicians as needed.
- Provide technical assistance in diagnosing and resolving complex customer issues.
6. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provide first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.
- Provided excellent technical support and customer service while identifying hardware and software issues remotely in a call center environment.
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- Handled escalated customer issues to ensure proactive and positive resolution; served as go-to team member for customer concerns.
- Utilized such tools as screen sharing, troubleshooting wizard, and DTI to hone in and resolve customer issues.
8. Technical Knowledge
Technical knowledge refers to the expertise and understanding of an in-depth or specific procedure or product. Much of the technical knowledge gained while in a position allows an individual to better complete a task or assist others attempting to complete the same task. For example, an employee may have extensive technical knowledge on repairing a piece of machinery or how to repair a server error.
- Demonstrated technical knowledge by repairing a broad range of hardware issues.
- Administered testing for advanced technical knowledge including malware removal, operating system knowledge, and general troubleshooting skills.
9. Technical Solutions
- Design and develop complex technical solutions collaboratively with the developers, business process analysts and client representatives in STO/OTC/PTP teams.
- Directed team on issues assessment, technical solutions and process improvements.
10. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Dispatched to troubleshoot residential heating/air services.
- Team Player - Worked with engineering to troubleshoot and incorporate new systems by building bench prototypes to implement procedure research.
11. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Define an adequate base architecture for business core software based on Java JEE.
- Develop Ruby, Java, and Linux shells scripts.
12. Customer Support
- Provide face-to-face customer support, accessory and data sales in the technical service department for Verizon Wireless.
- Provided excellent customer support, as well as give expert technical advice on specific technical products I.E.
13. Problem Resolution
A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.
- Communicated with support personnel, management, and customer to ensure satisfaction of problem resolution.
- Used ticketing systems such as Remedy to track interactions and support problem resolution.
14. Customer Inquiries
- Answer all customer inquiries regarding the purchase of technology available in store and online.
- Handle all customer inquiries or issues about product that are not mechanically related.
15. Technical Issues
- Received incoming calls from customers having technical issues with PC's, printers, software, hardware, Wi-Fi, etc.
- Resolved escalated technical issues submitted by Dell Executives and Account Teams by duplicating, capturing, and working with Dell Engineering.
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What skills help Technical Experts find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What type of skills will young technical experts need?
George Miller
Associate Professor Computer Science, Tiffin University
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.
What technical skills for a technical expert stand out to employers?
Chirag Parikh Ph.D.
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
What soft skills should all technical experts possess?
Robert Rucker
Lecturer, Arizona State University
List of technical expert skills to add to your resume
The most important skills for a technical expert resume and required skills for a technical expert to have include:
- Customer Satisfaction
- Technical Problems
- Technical Troubleshooting
- Switches
- Technical Assistance
- Technical Support
- Customer Issues
- Technical Knowledge
- Technical Solutions
- Troubleshoot
- Java
- Customer Support
- Problem Resolution
- Customer Inquiries
- Technical Issues
- Pre Sales
- PowerPoint
- Cloud Computing
- Linux
- JavaScript
- Management System
- Printers
- SME
- Unix
- Computer System
- Windows XP
- SQL Server
- Software Issues
- Android
- POS
- OS
- Safety Standards
- Product Knowledge
- LAN
- Mac
- Connectivity Issues
- Virus Removal
- Customer Resolution
- Enterprise Architecture
- Customer Interaction
- TCP/IP
- Network Troubleshooting
- Troubleshooting Support
- Power Electronics
Updated January 8, 2025
