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The differences between technical experts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical expert and a technical support specialist. Additionally, a technical expert has an average salary of $120,223, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a technical expert include customer satisfaction, technical problems and technical troubleshooting. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Technical Expert | Technical Support Specialist | |
| Yearly salary | $120,223 | $48,667 |
| Hourly rate | $57.80 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,017 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical experts are professionals who are responsible for managing technical programs and products of a technology-based company by providing customer service, staff training, and web development. They must provide technical support on products and current issues through phone calls or face-to-face customer end support. They must conduct technical assistance to help solve operational problems faced by customers while train users to operate automation and communications equipment. They must also research for costing-effective and new technologies while coaching employees on selling those new technologies.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Technical experts and technical support specialists have different pay scales, as shown below.
| Technical Expert | Technical Support Specialist | |
| Average salary | $120,223 | $48,667 |
| Salary range | Between $88,000 And $162,000 | Between $30,000 And $76,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Apple | Meta |
| Best paying industry | Media | Finance |
There are a few differences between a technical expert and a technical support specialist in terms of educational background:
| Technical Expert | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical experts' and technical support specialists' demographics:
| Technical Expert | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 77.1% Female, 22.9% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |