What does a technical expert do?
Technical experts are professionals who are responsible for managing technical programs and products of a technology-based company by providing customer service, staff training, and web development. They must provide technical support on products and current issues through phone calls or face-to-face customer end support. They must conduct technical assistance to help solve operational problems faced by customers while train users to operate automation and communications equipment. They must also research for costing-effective and new technologies while coaching employees on selling those new technologies.
Technical expert responsibilities
Here are examples of responsibilities from real technical expert resumes:
- Manage configurations of SysMaster VoIP servers to establish call-routing between origination & termination points.
- Work in JSP, PHP, MySQL, CSS, JavaScript )
- Configure and deploy different Linux VMs.
- Verify provisioning and diagnose device or network issues.
- Provide expert technical guides and report to managers and clients via PowerPoint.
- Define an adequate base architecture for business core software base on Java JEE.
- Involve in cluster architecture, application design, and capacity planning along with development and UNIX teams.
- Perform performance monitoring using UNIX tools like sar, vmstat, iostat, etc and identify bottlenecks.
- Install and configure JIRA, Jenkins, Fisheye, Collabnet SVN, SonarQube tests servers (on Linux).
- Help Spanish and English speaking members with troubleshooting electronics such as TVs, cellphones, DVD/Blu-ray players, printers, etc.
- Dispatch to troubleshoot residential heating/air services.
- Maintain and troubleshot IVR services periodically.
- Investigate and troubleshoot product deviations using technical and scientific skills.
- Administer and troubleshot VoIP telephone system for headquarters and satellite offices.
- Reproduce and perform troubleshooting on customer report issues in simulate VMWare environments.
Technical expert skills and personality traits
We calculated that 7% of Technical Experts are proficient in Customer Satisfaction, Technical Problems, and Technical Troubleshooting. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Technical Experts that have these skills listed on their resume here:
- Customer Satisfaction, 7%
Developed and coached representatives in their performance ensuring high level customer satisfaction, and first call resolution.
- Technical Problems, 7%
Assisted customers with technical problems associated with Verizon products.
- Technical Troubleshooting, 7%
Provide the best customer experience and technical troubleshooting experience with mobile applications and network servicing for mobile devices.
- Switches, 6%
Designed, installed and troubleshot a network of 250 computers and servers using switches, hubs and firewalls.
- Technical Assistance, 6%
Provide electrical and refrigeration technical assistance and troubleshooting guidance to field service technicians as needed.
- Technical Support, 6%
Provide first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.
"customer satisfaction," "technical problems," and "technical troubleshooting" are among the most common skills that technical experts use at work. You can find even more technical expert responsibilities below, including:
Customer-service skills. One of the key soft skills for a technical expert to have is customer-service skills. You can see how this relates to what technical experts do because "computer support specialists must be patient and sympathetic." Additionally, a technical expert resume shows how technical experts use customer-service skills: "provided professional quality of building, repairing, upgrading, and setting up desktop & laptop computers with customer support. "
Listening skills. Another essential skill to perform technical expert duties is listening skills. Technical experts responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Technical experts also use listening skills in their role according to a real resume snippet: "communicated with home office it on store system maintenance (pos, phones, etc. )"
Problem-solving skills. technical experts are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to technical expert responsibilities, because "support workers must identify both simple and complex computer problems, analyze them, and solve them." A technical expert resume example shows how problem-solving skills is used in the workplace: "maintained updated knowledge of company products and services to better provide customer support and service solutions. "
Speaking skills. For certain technical expert responsibilities to be completed, the job requires competence in "speaking skills." The day-to-day duties of a technical expert rely on this skill, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." For example, this snippet was taken directly from a resume about how this skill applies to what technical experts do: "helped spanish and english speaking members with troubleshooting electronics such as tvs, cellphones, dvd/blu-ray players, printers, etc. "
Writing skills. A commonly-found skill in technical expert job descriptions, "writing skills" is essential to what technical experts do. Technical expert responsibilities rely on this skill because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." You can also see how technical expert duties rely on writing skills in this resume example: "lead efforts to solve our customers' most difficult technical issues writing reports for senior management and delivering presentations. "
The three companies that hire the most technical experts are:
- Siemens72 technical experts jobs
- JBS International21 technical experts jobs
- Freeport-McMoRan17 technical experts jobs
Choose from 10+ customizable technical expert resume templates
Build a professional technical expert resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your technical expert resume.
Compare different technical experts
Technical expert vs. Desktop support technician
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
There are some key differences in the responsibilities of each position. For example, technical expert responsibilities require skills like "ventilation," "customer satisfaction," "switches," and "customer issues." Meanwhile a typical desktop support technician has skills in areas such as "customer service," "desktop support," "remote desktop," and "laptop computers." This difference in skills reveals the differences in what each career does.
Desktop support technicians earn the highest salaries when working in the finance industry, with an average yearly salary of $49,591. On the other hand, technical experts are paid more in the media industry with an average salary of $132,483.On average, desktop support technicians reach lower levels of education than technical experts. Desktop support technicians are 7.6% less likely to earn a Master's Degree and 1.7% less likely to graduate with a Doctoral Degree.Technical expert vs. Desk support technician
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that technical expert responsibilities requires skills like "ventilation," "customer satisfaction," "switches," and "technical knowledge." But a desk support technician might use other skills in their typical duties, such as, "customer service," "provides technical support," "phone calls," and "desk side support."
On average, desk support technicians earn a lower salary than technical experts. Some industries support higher salaries in each profession. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas technical experts have higher pay in the media industry, with an average salary of $132,483.desk support technicians earn lower levels of education than technical experts in general. They're 7.4% less likely to graduate with a Master's Degree and 1.7% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for technical experts in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Technical expert vs. Computer technician
Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
The required skills of the two careers differ considerably. For example, technical experts are more likely to have skills like "ventilation," "customer satisfaction," "switches," and "customer issues." But a computer technician is more likely to have skills like "customer service," "desk support," "network printers," and "laptop computers."
Computer technicians earn the best pay in the government industry, where they command an average salary of $48,277. Technical experts earn the highest pay from the media industry, with an average salary of $132,483.Most computer technicians achieve a lower degree level compared to technical experts. For example, they're 7.5% less likely to graduate with a Master's Degree, and 1.6% less likely to earn a Doctoral Degree.Technical expert vs. Junior technician
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Types of technical expert
Updated January 8, 2025
