Technical infrastructure manager job description

The following position is to join our Corporate or Research Center Team:

Raytheon Technologies Corporation

Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

Role Overview

The Raytheon Technologies Researcher Center (RTRC) Infrastructure manager, will manage all aspects of the DT infrastructure at RTRC. This management will include oversight of third-party sysadmins, hardware obsolescence planning, software installation and patching. In addition, this role will work cooperatively with the Sr. Manger of RTRC Linux/HPC and the on-premises HPC infrastructure needs. This person must also be willing to get hands-on as needed. The candidate will report to the Sr. Manager of Digital Technology, RTRC.

The preferred candidate should be self-motivated, have a strong background and expert understanding of Enterprise IT Infrastructure. They must be able to work effectively in project-team environment with minimum supervision, focused on innovation and have strong verbal and written communication skills.

Additional relevant skills and responsibilities include:

+ Responsible for all aspects of DT Infrastructure at RTRC - planning, deployment, support

+ Interface with RTX Corporate Infrastructure teams and coordinate Corporate driven projects

+ Support RTX/RTRC specific infrastructure: servers, networks, storage, data center, end user devices, foundational middleware and applications

+ Provide infrastructure support for projects that must comply with DFARS/NIST 800-171, US Govt regulations

+ Provide Infrastructure support for research projects involving non-standard computers, networks, peripherals, software and access

+ Develop and support external cloud infrastructure that integrates with RTX on premise capability

Basic Qualifications

+ Experience with Windows Server Operating systems, platforms (servers, clusters), computer hardware, server architecture (physical and virtual), storage systems, networks (WAN, LAN, WLAN, firewalls)

+ Experience with foundational middleware and applications such as Active Directory, LDAP, DNS, web access, security suites and collaboration technologies

+ Experience with Azure, AWS or equivalent cloud platforms

+ Experience with desktop virtualization of Windows, Red Hat and UBUNTU

+ Strong written and verbal communication skills

+ Strong analytical skills and attention to detail

+ Demonstrated ability to drive results and work in a time-sensitive, high pressure environment

+ Experience with managing sensitive, confidential or private information

Preferred Qualifications

+ Knowledge of RTX DT policies, standards and procedures

+ Knowledge of IT security and applications

+ Azure and/or AWS certification

+ Experience deploying solutions compliant with DFARS/NIST 800-171, US Govt regulations

+ US government security clearance at the Secret level or higher

+ Knowledge of ITC (International Trade Compliance) rules, regulations and procedures

Education

+ Typically requires a University Degree or equivalent experience and a minimum 8 years of experience, or an Advanced Degree and a minimum 5 years experience.

Location: East Harford, CT (Hybrid)

Work Authorization: US Citizen Required

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

The Senior Manager partners with IT teams and Business

teams on defect remediation and continuous improvement

initiatives initiated from standard Incident & Problem

Management Process and/or initiated from Lessons

Learned/Post Mortems related to critical business periods

for the enterprise.

* Collaborates with Incident Management & Problem

Management to review, analyze, and provide solutions

* Collaborates with IT Capacity and Modeling Teams to

review and identify potential risks to stability or

performance

* Collaborates with IT Development Teams and Shared

Services Teams to ensure stability and performance of key

applications and systems

* Manages a team of Analysts
* Participates in Leader On-Call rotation

Pay Range

The typical pay range for this role is:

Minimum: 75,400

Maximum: 158,300

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

Requires 8+ years of IT experience including some knowledge of ITIL Framework & Procedures and Strong Analytics and Triage abilities

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

Knowledge of;

* Cloud Based model
* DevSecOp model
* Site Reliability Engineering model
* CVS Business Domains (or ability to quickly

comprehend)

* Ability to prioritize one's own work and work delegated to

others

* Ability to communicate and influence with colleagues at

all levels in the enterprise

Education

Bachelors Degree or equivalent experience

Business Overview

Bring your heart to CVS Health

Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day.

CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

**Job Summary**

Raymond James is currently seeking a leader who understands that people are the most important asset in any company. The right person for this job should be comfortable using innovation to enhance value to their customers. This position provides leadership for a department within the Technology Infrastructure organization. Implements business plans and initiatives related to the RJ technology strategy and is responsible for ensuring department policies, procedures and guidelines are followed. May be accountable for projects directly impacting technology infrastructure across Raymond James. May be a subject matter expert in specific or multiple technical or functional areas.

**Essential Duties and Responsibilities**

* Manages group consisting of small to the medium workforce (5-15 or more)

* Accountable for significant technology process(s) involving work of a complex nature.

* Responsible for ensuring deliverables are delivered on time and within budget.

* Provides infrastructure and operating systems engineering and/or support for Raymond James organization including corporate headquarters, retail branches, operational centers and other locations.

* May have budgetary responsibilities and be responsible for vendor relationships that fall within the services/support the department is responsible for.

* Performs other duties and responsibilities as assigned.

**Qualifications**

**Knowledge, Skills, and Abilities**

**Knowledge of**

* Must have a strong understanding of different business units.

* May be a subject matter expert in specific or multiple technical or functional areas: Application and Desktop Virtualization, Windows and Mac OS Engineering, and End User Device Security or related infrastructure technology.

**Skill in**

* Strong People management, Providing feedback, empowerment, and coaching to help others excel in current and future job responsibilities.

* Create a trusting work environment where people can realize their full potential.

* Leverage systems & processes to attract, develop & retain talented individuals.

* Identifying opportunities and recommending IT solutions that will improve current business processes.

* Technical skills in Networking, Storage, Virtualization Platform, and Enterprise Management.

**Ability to**

* Create/maintain a competitive organization by attracting, developing and retaining talent to ensure people with the right skills & motivations are in the right place at the right time to meet business needs.

* Build a cohesive team, and develop structure & direction to meet or exceed customer needs.

* Oversee the planning for implementation of technologies including system hardware, operating systems, software, and procedures to help drive organizational results

**Enhance Client Experience**

* Build and maintains strong internal and external relationships. Enhances the customer service experience to drive competitive advantage.

* Ensure customer perspective is the driving force behind business decisions and activities.

* Ensure customer solutions, practices and procedures are carried out and achieve their objectives.

* Build strategic partnerships within the organization to collaboratively execute business goals.

* Interact with others in a way that promotes openness & trust and gives confidence in one's intentions.

**Advance Strategic Opportunities**

* Gain competitive advantage by developing, supporting and/or promoting innovative strategies, products or processes which align with the firm's vision and goals and enhance the firm's reputation/brand.

* Identify and drive organizational changes needed to adapt to changing customer and market demands.

* Establish and commit to long-term business direction and set meaningful performance objectives that align with values & strategies.

* Communicate information compellingly that drives others to achieve team and firm goals.

* Encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.

**Drive High Performance**

* Execute business and organizational objectives that build and support sustained revenue growth, maximize firm results and effectively leverage people/processes.

* Use customer-centric approaches for choosing courses of action or developing appropriate solutions.

* Align communication, accountability, resources & processes to ensure strategic priorities yield measurable and sustainable results.

* Tenacious work to deliver team goals with the most significant potential for positive business results.

* Establish high standards and challenging goals for the individual, team and organizational accomplishment.

* Occasionally work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.

**Educational/Previous Experience Requirements**

**Education/Previous Experience**

* Minimum of a Bachelor's degree in Computer Science, MIS or related degree and seven (7) years of relevant experience including management or leadership experience or an equivalent combination of education, training and experience.

* Financial Services experience highly preferred.

* Experience and working knowledge in End User Infrastructure Security.

* PowerShell automation and Microsoft client technologies.

* Familiarity with Windows and Mac Engineering.

* Familiarity with Linux and Cloud Technologies.

* Lean or Six Sigma experience preferred.

**Licenses/Certifications**

* Certification in CISSP and/or MCSE is preferred

**Travel**

* Travel Required: No

**Job:** Technology

**Primary Location:** US-FL-St. Petersburg-Saint Petersburg

**Other Locations:** US-FL-Clearwater-Clearwater, US-FL-Tampa-Tampa, US-FL-Tampa-New Port Richey, US-FL-Bradenton-Bradenton

**Organization** Technology

**Schedule** Full-time

**Job Shift** Day Job

**Travel** Yes, 10 % of the Time