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Technical infrastructure manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dale Musser Ph.D.,

Matthew Liotine Ph.D.

Below we've compiled a list of the most critical technical infrastructure manager skills. We ranked the top skills for technical infrastructure managers based on the percentage of resumes they appeared on. For example, 13.5% of technical infrastructure manager resumes contained cloud as a skill. Continue reading to find out what skills a technical infrastructure manager needs to be successful in the workplace.

15 technical infrastructure manager skills for your resume and career

1. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how technical infrastructure managers use cloud:

Provided, supported and participated in establishing Infrastructure for BSBS Data Center, Security cloud and Fiber optic network backbone.
Illustrated cost savings across the board moving the Application to a Cloud model.

2. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how technical infrastructure managers use disaster recovery:

Developed corporate wide disaster recovery solution through diligent backups and by maintaining recovery network and periodic testing of disaster plans.
Oversee all technical aspects of OnPoint Community Credit Union's infrastructure, including security, disaster recovery and business continuity.

3. ITIL

Here's how technical infrastructure managers use itil:

Managed multiple projects between external business units and IT providing integrated solutions and consolidated services using ITIL principles and IT objectives.
Utilized ITIL concepts, particularly for Problem/Incident Management and Change Management as they pertain to production and overall infrastructure support.

4. Infrastructure Management

Here's how technical infrastructure managers use infrastructure management:

Render expert oversight to outsourced server and infrastructure management services provided by NCS Singapore and L&T Infotech IMS.
Instituted initiatives such as information Security, Capacity Planning, and Database Administration to improve overall infrastructure management.

5. VMware

Here's how technical infrastructure managers use vmware:

Supported development and database development teams; supported 1,200 end users and host of applications residing on 300 Vmware servers.
Migrated VM's from VMWare 5.0 and into the 5.5 environment.

6. Technical Infrastructure

Here's how technical infrastructure managers use technical infrastructure:

Managed technical operations staff with 12 direct reports and 100 indirect reports responsible for implementation and support of technical infrastructure globally.
Managed the technical infrastructure group consisting of Telecom, networking, NT administration, Unix administration, and OpenVMS administration.

7. Virtualization

Here's how technical infrastructure managers use virtualization:

Reduced physical server inventory by 188 through use of hardware and software virtualization.
Analysed the server utilization and proposed the virtualization and consolidation solution for one largest client of IBM.

8. Network Infrastructure

Here's how technical infrastructure managers use network infrastructure:

Designed, implemented, tested, deployed and managed a facilities-based deployed access network and distribution network infrastructure.
Provided support for business client requirement network infrastructure and systems architecture.

9. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how technical infrastructure managers use os:

Performed server Rebuilds, server administration and OS installation and support of applications, web and Citrix/ICA client software.
Defined and deployed project strategy for large-scale HP-UX OS upgrade and rollout of 174 midrange servers.

10. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how technical infrastructure managers use linux:

Developed secure configuration standards for UNIX, LINUX and Windows server & enforced security policies.
Implemented infrastructure for North America Linux security strategy, hardening and remediation.

11. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how technical infrastructure managers use windows:

Designed, implemented, and supported Windows 2000 environment and Remote administration.
Managed 16 Individuals for System Center Suite and Windows Systems.

12. SQL

Here's how technical infrastructure managers use sql:

Manage Oracle and MS SQL application and server upgrades and consolidations on virtual servers to reduce client costs.
Increased performance by executing code reviews on SQL procedures.

13. Configuration Management

Configuration management is a technical system of management controls that includes decisions, actions, and approvals that are applied throughout the life cycle of a program or system and that maintain the consistency of its performance, functional and physical attributes from the conceptual phase to production and finally to post-production support.

Here's how technical infrastructure managers use configuration management:

Manage a team of more than 25 engineers to provide web application infrastructure support; database administration and software configuration management.
Set up and execute Change Management, Release Management, Configuration Management and Capacity Management processes and maintenance operations.

14. Incident Management

Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.

Here's how technical infrastructure managers use incident management:

Provided complete troubleshooting and incident management support services for the global distributed monitoring environment.
Performed Operations Duty Manager duties such as P1 incident management and escalations.

15. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how technical infrastructure managers use sla:

Manage vendor relationships to include outsourced contracted services, contractors and maintained established SLA's.
Introduced and implemented a Service Desk, Desktop Team with business aligned SLA's.

What skills help Technical Infrastructure Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on technical infrastructure manager resumes?

Dale Musser Ph.D.

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What technical infrastructure manager skills would you recommend for someone trying to advance their career?

Matthew Liotine Ph.D.

Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago

If a student decides to take time off before moving on to a job or graduate school, they should use that time to develop skills in which you may not receive formal training while in college. For example, skills like leadership, problem-solving, teamwork, and communication are going to be more vital than ever in the new norm.

What type of skills will young technical infrastructure managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of technical infrastructure manager skills to add to your resume

The most important skills for a technical infrastructure manager resume and required skills for a technical infrastructure manager to have include:

Cloud
Disaster Recovery
ITIL
Infrastructure Management
VMware
Technical Infrastructure
Virtualization
Network Infrastructure
OS
Linux
Windows
SQL
Configuration Management
Incident Management
SLA

IP
Executive Management
Network Security
Asset Management
Unix
Azure
Desktop Support
Data Centers
Infrastructure Support
Project Management
DNS
Switches
Server Infrastructure
Server Administration
SAN

Lan
VoIP
Cisco Ucs
Unified Communications
EMC
Amazon Web Services
Microsoft Exchange
PBX
SharePoint
VPN
Telecom
PCI
Workstations
Direct Reports
PC

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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