Top Technical Infrastructure Manager Skills

Below we've compiled a list of the most important skills for a Technical Infrastructure Manager. We ranked the top skills based on the percentage of Technical Infrastructure Manager resumes they appeared on. For example, 9.3% of Technical Infrastructure Manager resumes contained Service Levels as a skill. Let's find out what skills a Technical Infrastructure Manager actually needs in order to be successful in the workplace.

The six most common skills found on Technical Infrastructure Manager resumes in 2020. Read below to see the full list.

1. Service Levels

high Demand
Here's how Service Levels is used in Technical Infrastructure Manager jobs:
  • Established and delivered Primary Production and DR / Business Continuity service levels in alignment with corporate and industry standards.
  • Established standardized processes for development, documentation, and service levels.

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2. Infrastructure

high Demand
Here's how Infrastructure is used in Technical Infrastructure Manager jobs:
  • Managed technical operations staff with 12 direct reports and 100 indirect reports responsible for implementation and support of technical infrastructure globally.
  • Oversee all technical aspects of OnPoint Community Credit Union's infrastructure, including security, disaster recovery and business continuity.
  • Directed the corporate Technology Infrastructure Team that enhanced the network environments and processes, advancing corporate brands and availability.
  • Designed, implemented, tested, deployed and managed a facilities-based deployed access network and distribution network infrastructure.
  • Achieved operational efficiency of 99.6% availability and improved implementation time by 20% by standardizing infrastructure components.
  • Identified bottlenecks and design flaws in existing storage network and server infrastructure and proposed alternative methods to implement.
  • Supported the delivery of infrastructure projects and provided consultation for impact to business and application portfolios.
  • Identify new product opportunities and infrastructure improvements to meet current and future strategic business requirements.
  • Managed and developed the process of integrating acquisitions with minimal downtime into the corporate infrastructure.
  • Created ground-up documentation and written procedures for management of all infrastructure and related systems.
  • Documented technical requirements for data center infrastructure and related business continuity strategy.
  • Provided support for business client requirement network infrastructure and systems architecture.
  • Directed global teams in infrastructure implementations and adoption of strategic technologies.
  • Developed and implemented strategic technology plans to maximize infrastructure efficiency.
  • Identify problematic areas and implement strategic solutions for standardizing infrastructure.
  • Migrated existing park infrastructure over to new corporate infrastructure.
  • Managed Infrastructure department which supported 46 Equinox locations nationwide.
  • Full responsibility for corporate infrastructure.
  • Develop and deploy the product infrastructure including hardware, system software, networking, security, and package software integration.
  • Provided, supported and participated in establishing Infrastructure for BSBS Data Center, Security cloud and Fiber optic network backbone.

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3. Recovery Procedures

high Demand
Here's how Recovery Procedures is used in Technical Infrastructure Manager jobs:
  • Defined and implemented disaster recovery procedures for all proprietary data and mission critical data.
  • Recognized need for enhanced disaster recovery procedures, researched best practices and implemented plan.
  • Designed and implemented Disaster Recovery procedures during several Hurricanes/Tropical Storms.
  • Develop and maintain Disaster Recovery procedures and coordinate DR testing.
  • Execute security compliance audit and test disaster recovery procedures.
  • Developed and maintained Disaster Recovery Procedures for communications systems.

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4. Vmware

high Demand
Here's how Vmware is used in Technical Infrastructure Manager jobs:
  • Migrated VM's from VMWare 5.0 and into the 5.5 environment.
  • Managed VMWARE implementation project providing solution for network latency issues with GM Korea, Australia, Europe, and Latin America.
  • Implemented highly available Warehouse Control Systems consisting of 8-node Microsoft clusters for production and performance testing and VMWare for development environments.
  • Test new VMware products in lab environment and verify functionality prior to upgrading production environment.
  • Utilized VMWare Workstation 7.1.2 for daily administration, configuration scenarios and multiple operating system support.
  • Managed infrastructure team providing VMware environments, including studies that determined efficacy of development environment management.

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5. Desktop

high Demand
Here's how Desktop is used in Technical Infrastructure Manager jobs:
  • Assisted in assessing desktop technology needs and defining desktop technology solutions.
  • Introduced and implemented a Service Desk, Desktop Team with business aligned SLA's.
  • Worked with external solution providers; Microsoft, Symantec, IBM and McAfee to resolve all desktop-related issues.
  • Deployed desktop Internet / intranet mobility and video solutions, reducing travel costs associated with data roaming and improved collaboration.
  • Provided support and education for the university community, including network monitoring and support and desktop technical assistance.
  • Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments.

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6. IT Support

high Demand
Here's how IT Support is used in Technical Infrastructure Manager jobs:
  • Authored and maintained numerous IT operations procedures and held training sessions for IT support teams.
  • Provide elevated IT support during Refinery shutdowns and Turnarounds.
  • Provide Level 2 and Level 3 IT support, which includes imaging servers for both Windows and Citrix based environments.
  • Managed remote IT support teams to implement infrastructure hardware and deploying SAP software to all global RTM employees.
  • Engage and provided IT support for Honeywell General Counsel for current litigations.
  • Direct management of the IT support team; consisting of 2 Network Engineers, 2 Technology Specialists and 1 PC Technician.

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7. Cloud

high Demand
Here's how Cloud is used in Technical Infrastructure Manager jobs:
  • Contributed to the evaluation and selection process for new cloud-based EMR/EHR, PM, and CRM.
  • Guided team towards Cloud implementations.
  • Redesigned disaster recovery processes and procedures by utilizing recovery to cloud technology, ensuring production environment recovered within 4 hours.
  • Perform all technology related research and development including data center, unified communications, database platforms, and cloud solutions.
  • Evaluated Cloud Computing opportunities, developed hybrid cloud architecture and successfully migrated workload in Cloud.
  • Managed migration of both internal and externally hosted applications to the Cloud utilizing newer cloud hosting technologies.

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8. Data Centers

high Demand
Here's how Data Centers is used in Technical Infrastructure Manager jobs:
  • Collaborated with global infrastructure team to maintain logical and physical standards and firmware versions across data centers.
  • Implemented and supported disaster recovery across multiple data centers in active/active and active/passive configurations.
  • Provided post-merger IT consolidation of IT process models, data centers, help desks, and command centers.
  • Led project to consolidate data centers globally and reduce overall yearly operational cost by 3 million dollars.
  • Redesigned and rebuilt Corporate Data Centers and Sites to achieve 99.99 architecture.
  • Supported virtualized and cloud computing enterprise hosting solutions through skilled oversight of company data centers throughout North America.
  • Utilized F5 and NetScaler load balancers across data centers.

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9. SAN

high Demand
Here's how SAN is used in Technical Infrastructure Manager jobs:
  • Managed and executed the installation of over two thousand NT 4.0 workstations and printers.
  • Implemented Cisco ASA firewall sand Site to Site VPN solutions improving data security environment and improving remote access data transmissions capabilities.
  • Developed Business Continuity and Disaster Recovery plan which was successfully implemented during Hurricane Sandy.
  • Managed data center migrations and SAN storage remediation and migration projects major educational testing organization.
  • Completed implementation of SAN including current organizational needs, and vendor selection.
  • Enforced company safety policy and sanitation requirements for AIB inspection.

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10. SLA

high Demand
Here's how SLA is used in Technical Infrastructure Manager jobs:
  • Developed and maintained several SLA s with the Business and OLA s with internal technology teams.
  • Support production support team for complex multi customer outages and issues escalated to Severity 1 and high SLA sensitive tickets.
  • Maintain mandatory SLA (Service level Agreement) of 2 days or less per user incident requests.
  • Reduced costs while increasing SLAs by introducing web self-support tools and remote diagnostics.
  • Organized and supported distributed system's compliance with Sarbanes-Oxley legislation, data loss prevention, and threat / vulnerability remediation efforts.
  • Developed and implemented operating procedures that increased efficiency, accelerated customer satisfaction and slashed error rate by 20%.

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11. Active Directory

high Demand
Here's how Active Directory is used in Technical Infrastructure Manager jobs:
  • Migrated off a shared/hosted Microsoft Exchange environment to Office 365 and consolidated Active Directory
  • Migrated entire operating unit Active directory structure and associated Exchange server mail boxes into greater corporate Active Directory structure.
  • Maintain Active Directory infrastructure including but not limited to Group Policy, Directory security, and Certificate Services.
  • Maintained Active Directory and provided security administration for AD for enabling, re-enabling accounts, and immediate terminations.
  • Managed projects to implement remote access mobility solutions, Active directory implementation and Exchange 2003 mail implementation for the university.
  • Helped conduct major security overhaul and tie everything into Active Directory as well as network security and application securities.

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12. Project Management

high Demand
Here's how Project Management is used in Technical Infrastructure Manager jobs:
  • Project management operations support in health industry, providing support in ITSM process and service operations improvements.
  • Supported construction industry oriented applications for estimating and project management.
  • Project Management: Provide coordination and oversight of IT-related projects.
  • Used Project Management methodology on all assigned projects.
  • Provide project management for new initiatives.
  • Supported a corporate initiative for deploying Project Server and other Project Management Tools throughout EDS.

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13. Unix

high Demand
Here's how Unix is used in Technical Infrastructure Manager jobs:
  • Designed and administered UNIX servers and production systems responsible for producing the weekly newspaper inserts of a major grocery operation.
  • Supervised two PowerBuilder programmers responsible for developing and maintaining PC-based management information systems and graphical interfaces for UNIX applications.
  • Supported and enhanced decision support and data warehousing systems utilizing Oracle on several UNIX servers.
  • Established procedures for all daily Mainframe/UNIX batch processing and ensured maximum utilization of system performance.
  • Provided third-level engineering support for production UNIX computing environment.
  • Develop Windows and Unix platform and storage solutions for large IT projects working closely with IT infrastructure groups and business partners.

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14. VPN

high Demand
Here's how VPN is used in Technical Infrastructure Manager jobs:
  • Configured and updated router, firewalls and VPN connections.
  • Implemented secure remote access (VPN) to facilitate executive travel and remote employee access to internal resources.
  • Rolled out Cisco ASA 5505 (the headend isvpn - ASA 5515) for teleworkers - data and voice.
  • Managed VPN Implementation using existing hardware and services available to reduce overall cost of remote connectivity.
  • Consolidated several VPN solutions into a single SSL VPN solution using two-factor authentication.
  • Directed global implementation of Juniper VPN appliances in regional locations allowing company-wide VPN standardization.

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15. Asset Management

average Demand
Here's how Asset Management is used in Technical Infrastructure Manager jobs:
  • Managed the deployment and administration of IT Inventory, asset management, IT purchase orders and service contracts.
  • Ensured 100% property accountability and responsible for proper asset management through web based inventory system.
  • Manage asset management database containing an inventory of all computers and printers on campus.
  • Instituted robust software acquisition, asset management function.
  • Managed 16 people including 2 supervisors in operations group, promoted to manage project management group, and asset management department.
  • Provided leadership, strategic direction, talent development, and operational service excellence of the ITSM Change and Asset Management teams.

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16. EMC

average Demand
Here's how EMC is used in Technical Infrastructure Manager jobs:
  • Completed migration from an EMC VNXe3150 onto an EMC VNXe3300.
  • Delivered multiple critical IT implementations including: Finalizing delivery of EMC VMAX SAN storage environment.
  • Prepared disaster recovery plan utilizing EMC hardware that included mirroring between two locations.
  • Implemented SNMP on devices to allow for network management Implementation of EMC Smarts Server and SolarWinds for network management.
  • Created and installed a unified storage solution based on EMC VNX 5300 and 3100e appliances in Irvine, Carlsbad and Shanghai.
  • Deploy, upgrade and maintain production servers including the build out of the Oracle ERP servers and EMC SAN.

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17. Telecom

average Demand
Here's how Telecom is used in Technical Infrastructure Manager jobs:
  • Developed analysis of telecommunication equipment and systems to formulate, recommend and implement system improvements which were cost efficient.
  • Reduced annual telecommunication expenses by $400K.
  • Reduced annual Telecom spend from 325K to 80K by switching to SIP provided LD vs. traditional PRI's.
  • Coordinated and managed 1-year telecom carrier transition which included Metro E network and SIP conversion.
  • Performed daily planning, organizing and management of staff providing support services to ensure the stable operation of the Telecommunication operation.
  • Project Manager for all telecommunications and networking implementations, to include vendor management, contract reviews, and vendor performance monitoring.

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18. Oversaw

average Demand
Here's how Oversaw is used in Technical Infrastructure Manager jobs:
  • Coordinated and oversaw cross training throughout the consolidation process.

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19. Linux

average Demand
Here's how Linux is used in Technical Infrastructure Manager jobs:
  • Developed secure configuration standards for UNIX, LINUX and Windows server & enforced security policies.
  • Increased infrastructure security by moving from Windows based operating systems to Linux.
  • Implemented infrastructure for North America Linux security strategy, hardening and remediation.
  • Managed a large-scale Windows and Linux based infrastructure.
  • Participated in Linux Server Farm Administration tasks.
  • Project Management experience with Linux/Unix scripting technicians.

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20. AIX

average Demand
Here's how AIX is used in Technical Infrastructure Manager jobs:
  • Configured and maintained the Application Server and Batch Process Schedulers on both AIX and NT domains.
  • Supported a mixed platform environment consisting of AIX, Red Hat, and Windows servers.
  • Led infrastructure projects as well as managed the WebSphere MQ and AIX resources.
  • Managed AIX deployments and server upgrades for AS/400 nationwide.
  • Installed, configured, administered WebSphere Application Server 7.0 ND on AIX.
  • Completed project to design and create fully automated server builds within the Windows, Unix and AIX and Cloud platforms.

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21. New Technologies

average Demand
Here's how New Technologies is used in Technical Infrastructure Manager jobs:
  • Managed systems / technology staff, integrating new technologies, upgrade/configure/monitoring /maintaining servers/phone systems and networks, management of projects.
  • Managed the media department setting procedures, investigating new technologies, training new employees and purchasing computer/video equipment.
  • Contributed to improving profitability by surveying external emerging IT developments, new technologies, standards, and methodologies.
  • Evaluated and piloted new technologies such as converged, hyper-converged infrastructure, monitoring solution and cloud integration.
  • Manage ongoing development of online user experience, identifying potential improvements based on new technologies and opportunities.
  • Drive new capability development, identify new technologies for commercialization, and perform new technology assessment.

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22. Technical Support

average Demand
Here's how Technical Support is used in Technical Infrastructure Manager jobs:
  • Created and implemented learning programs that developed the global Technical Support organization to remain flexible, prepared, and customer focused.
  • Provide top-tier technical support for IT/AV support staff and University Faculty and Staff.
  • Provided 24x7 technical support of the entire Distributed Platform for the firm.
  • Defined and guided the development of technology skill roadmaps and learning aids for technical support representatives.
  • Provide customer service and Level 3 technical support throughout North East region and Retail branch locations.
  • Managed staff whose duties included providing daily technical support to all local and remote employees.

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23. Direct Reports

average Demand
Here's how Direct Reports is used in Technical Infrastructure Manager jobs:
  • Full staff of 12 direct reports focusing on skill utilization, training and Human Resource functions.
  • Supervised, managed performance, and ensured staff development for direct reports.
  • Manage a group of five direct reports with client-focused revenue responsibility.
  • Staff size was 8-24 direct reports, no contractors.
  • Coached and mentored non-direct reports as needed.
  • Coached and mentor employee direct reports.

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24. LAN

average Demand
Here's how LAN is used in Technical Infrastructure Manager jobs:
  • Ensured the execution of new and upgraded information systems via well-defined project plans including procedures, deadlines, accountability and documentation.
  • Developed corporate wide disaster recovery solution through diligent backups and by maintaining recovery network and periodic testing of disaster plans.
  • Developed decommission plan and executed successfully the exit from two Data Center locations due to Data Center consolidation directive.
  • Tracked actual spend versus plan and investigated/resolved differences.
  • Performed Disaster Recovery planning & implementation.
  • Administered corrective action plans when necessary.
  • Assisted in planning customer/user charge-back methodology.
  • General management duties: Created development plans for all employees, hiring decisions, restructuring and performance rankings and staff sizing.
  • Evaluated all technical project plans to determine feasibility and impact to BAU (business as usual) activities.
  • Developed and managed long term IT strategic plans and initiatives for the company for 7 years.
  • Conducted and led the annual system landscape reviews, upgrades, capacity planning and optimization.
  • Re-designed VLAN configurations for RAC interconnect switches while performing rigorous tests to validate and design.
  • Develop tactical and strategic plans for team as well as individual development plans.
  • Planned, designed and implemented a redundant Cisco LAN using L3 switches.
  • Planned and executed physical relocation of 150+ servers and 200+ network printers.
  • Coordinated with various groups to plan and implement IaaS Cloud solutions.
  • Facilitate the design, planning and building of all trading environments.
  • Manage 40 WAN / LAN locations in the Sacramento area.
  • Prepared annual operating plan, budgets, and budget forecasts.
  • Plan and implement wireless solutions utilizing Aruba Access Points.

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25. IP

average Demand
Here's how IP is used in Technical Infrastructure Manager jobs:
  • Represented organization in federal and state discussions associated with HealthCare Eligibility and Enrollment programs in particular Medicaid and CHIP.
  • Lowered OpEx costs and facilitated rapid facility moves by eliminating traditional telephony circuits and transitioning to SIP provider.
  • Build and sustain vendor relationships, negotiating mutually beneficial contracts and support agreements.
  • Coordinated relocation of multiple 3rd-party vendor data circuits to new location.
  • Revitalized relationship with corporate IT department through education and cooperation.
  • Provide recommendation for equipment and hardware specification required for automation.
  • Improved efficiency by empowering store associates to troubleshoot equipment.
  • Research Programmable Logic Controller solutions for equipment automation.
  • Project Manager for multiple agency shared service consolidation.
  • Participated in Design documents and provided feedback.
  • Participated in company-wide security audits.
  • Used Cisco-Works/solar winds for the tracing of IP address, mac-address, ports, and servers attached to the various switches.
  • Ensured projects were completed on time and on budget, working with multiple work streams globally and numerous technical components.
  • Support 2400+ clients and multiple business units in Houston office as well as international travelers using multiple operating systems.
  • Coordinate with the third party vendors and contractors to ensure continuous availability of supplied equipment, materials and services.
  • Provide technical and project leadership for the team and ensure that solutions are sized for current and future needs.
  • Established the overall HR project prioritization process with HR senior leader sponsorship to support the core business strategy.
  • Managed a diverse team of professionals through a massive acquisition over a multiple year series of projects.
  • Support multiple clients with in the CMS DECC Program regarding all development life cycle projects.
  • Manage relationship with 3rd party Cincinnati-based depot which houses IT equipment for all stores nationwide.

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26. Sharepoint

average Demand
Here's how Sharepoint is used in Technical Infrastructure Manager jobs:
  • Envisioned and executed the consolidation of the global Intranet, on Microsoft's new SharePoint 2013 platform.
  • Streamlined workflow process to improve productivity and integrated MS SharePoint into the team workflow.
  • Managed a team of SharePoint and technical specialists to provide both development and administration support for SharePoint application and infrastructure.
  • Spearheaded development and implementation of SharePoint solutions that improved reliability, enhanced efficiency and established support for long term growth initiatives.
  • Initiated, championed and established SharePoint as the central repository for reporting, documentation and communications for my teams.
  • Transitioned from CSC hosted Lotus Notes/Domino to in-sourced Exchange/Outlook/SharePoint resulting in 60% cost reduction in messaging and collaboration.

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27. SQL

average Demand
Here's how SQL is used in Technical Infrastructure Manager jobs:
  • Maintain warehouse management system SQL databases and develop disaster recovery procedures utilizing automated SQL back up utilities.
  • Managed proof of concept and subsequent development project to restrict and encrypt sensitive customer information stored within SQL databases.
  • Designed and implemented a multimedia equipment checkout system using ColdFusion and MySQL databases.
  • Implemented a homegrown SQL-based model line management tool using agile development techniques.
  • Developed training materials and automated management reports from SQL databases into Excel.
  • Customized Operations Center SQL reports; Analyzed performance for capacity planning.

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28. Itil

average Demand
Here's how Itil is used in Technical Infrastructure Manager jobs:
  • Managed multiple projects between external business units and IT providing integrated solutions and consolidated services using ITIL principles and IT objectives.
  • Developed and implemented ITIL-based Operational Processes and Procedures for Incident Management, Problem Management, Configuration Management, and Change Management.
  • Reorganized IT operations organization from technology-focused boundaries to process and service-oriented boundaries, facilitating the implementation of ITIL-based service delivery methodology.
  • Utilized ITIL concepts, particularly for Problem/Incident Management and Change Management as they pertain to production and overall infrastructure support.
  • Created and implemented ITIL best practice change management, incident and problem management processes resulting in better quality/reliability to clients.
  • Provided next generation solutions and recommendations for improvements using ITIL Foundations and certified as an ITIL practitioner.

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29. PCS

average Demand
Here's how PCS is used in Technical Infrastructure Manager jobs:
  • Determined the specifications of and negotiated pricing for campus-wide PCs and related peripheral equipment.
  • Contracted and managed PCs/printer/phone/scanner/network set up and maintenance.
  • Key leader in business process re-engineering effort to redesign the supply chain for Europe and implemented BPCS for 11 countries.
  • Handled all help desk operations and procedures for PCs and connected equipment utilizing remote management tools and hands-on repairs.
  • Operated and maintained the embossing machine, transfer data to the AS400/ICBS system, re-images PCs and configure devices.
  • Managed resources that provided support in relation to the Installation/Relocation of PCs, Telephones, and Peripheral equipment.

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30. Netapp

low Demand
Here's how Netapp is used in Technical Infrastructure Manager jobs:
  • Consolidated backup operations by implementing NetApp VTL backup technology.
  • Lead a global project with all data center inventory departments to streamline the procurement and deployment of all NetApp gear.
  • Supervised the day to day operations of a team NetApp storage engineers.
  • Work heavily with third-party vendors such as Microsoft, NetApp, Dell and several of their partners.
  • Implemented the first Network Attached Storage from NetApp.
  • Implemented highly successful intranet and extranetapplications for employee data self-service, corporate communication, and contact management.

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31. Voip

low Demand
Here's how Voip is used in Technical Infrastructure Manager jobs:
  • Deployed VOIP and SIP technology to numerous health care facilities in Oklahoma and Albuquerque markets for voice platforms.
  • Designed VoIP architecture for companywide upgrade of legacy phone system.
  • Performed in depth analysis for a voice technology refresh to leverage future VOIP opportunities while ensuring existing business operations remained intact.
  • Major accomplishments included the installation of a VoIP phone system and setup of site-wide wireless communications and intrusion detection networks.
  • Designed and built Cisco based MPLS network enabling data replication, email collocation and interoffice VoIP communication.
  • Migrated company to new VoIP solution, reducing costs and improving availability.

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32. Internet

low Demand
Here's how Internet is used in Technical Infrastructure Manager jobs:
  • Evaluated computer hardware and software, communications equipment, telephone services, internet providers, and videoconferencing equipment and services.
  • Implemented a comprehensive e: commerce validation system to support internet order entry operations resulting in greater order detail accuracy.
  • Managed and maintained relationships with numerous internet service providers throughout the company to insure connectivity to the corporate office.
  • Collaborated with development team to coordinate deployment of community infrastructure including voice, video, Notable Achievement and high-speed internet.
  • Process movement of jobs to production for both Internet and client/server applications and implementation of production scheduler.
  • Coordinated and advised organization on Internet strategies, ISP and connectivity provider selection, and security issues.

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33. DBA

low Demand
Here's how DBA is used in Technical Infrastructure Manager jobs:
  • Created all documentation related to processes, procedures, change and incident management for DBA team.
  • Developed agent scorecard and delivered feedback during monthly one on one meeting sessions.
  • Challenge: Increase broadband speed.
  • Manage resources and provide feedback to senior nmanagement on changes and opportunities.
  • Implemented change management processes, Incident reviews, and Customer Surveys to solicit customer feedback on IT performance.
  • Managed a 5-7 member SAP Basis Administrator/Oracle DBA Team and an additional (5) SAP consultants.

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34. RFP

low Demand
Here's how RFP is used in Technical Infrastructure Manager jobs:
  • Coordinated and facilitated nation-wide service provider identification and selection through the RFP process.
  • Authored the Business Case, Project Agreement, Resource Budget, Vendor RFP, and Project Scorecard.
  • Developed RFP (Requests for Proposals) for external services.
  • Team PM on developing an RFP and vendor selection for a replacement of the existing Nurse Advise Line contact center technology.
  • Respond to industry RFI/RFP and prospect Q&A; with attention to quality and detail.
  • Key Accomplishments: * Helped organization secure contract to process all business/gas taxes for NY by contributing to RFP response.

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35. Business Requirements

low Demand
Here's how Business Requirements is used in Technical Infrastructure Manager jobs:
  • Collaborated with the IT Development teams to analyze the business requirements and implemented technological solutions to satisfy the evolving business needs.
  • Interact with third party Systems and project stakeholders to understand business requirements and identify the required change and component development requirement.
  • Implemented scenario based business requirements tracking system, work item templates and related processes using Visual Studio Team Foundation software.
  • Developed operation standards and worked collaboratively with senior management and application teams to align IT operations with business requirements.
  • Developed relationships with all clinical departments, internal and external vendors, identified business requirements and facilitated station reviews.
  • Completed user cases, business requirements and retail web based application to improve user experience and transaction conversion.

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36. Cost Savings

low Demand
Here's how Cost Savings is used in Technical Infrastructure Manager jobs:
  • Achieved cost savings and increased utilization through integration of backup schedules across 5 Backup technologies.
  • Illustrated cost savings across the board moving the Application to a Cloud model.
  • Deliver increased service levels, cost savings and efficiencies for global services for both storage and backup technologies.
  • Delivered business services and reduced IT expenditures resulting in organizational realignment, system refinement and significant cost savings.
  • Achieved $325,000 in cost savings by auditing campus communication expenditures and implementing cost effective methods for communications.
  • Attained annual cost savings by transferring training sessions in-house through the implementation of centralized video conferencing system.

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37. OS

low Demand
Here's how OS is used in Technical Infrastructure Manager jobs:
  • Implemented and managed post-installation support services including administration, maintenance, security and monitoring.
  • Provided post merger IT consolidation advisory for two international financial services firms.
  • Migrated from a shared/hosted Microsoft domain to a 2008/2012 dedicated/on-premise domain.
  • Proposed and implemented backup solution for virtual and physical systems.
  • Head of Microsoft Professional Services department.
  • Worked with internal and external resources to provide services within budget and with positive impact in support of 7 business offices.
  • Direct a 25member team of Allstate and vendor cross-functional resources in the development and implementation of the company-wide talent management system.
  • Negotiated MPLS network contract and managed project to change carriers with minimal business impact providing improved performance at lower cost.
  • Reduced annual support costs $100,000 by eliminating the need for third party support of backup system.
  • Implemented cost effective PCI compliance solution by reducing credit card processing footprint from 23 servers to 6.
  • Configured authentication of routing protocols like OSPF, EIGRP, and BGP using MD5 hash encryption.
  • Maintain server health - via OS upgrades, hardware upgrades, disk space management, etc.
  • Recruit, train, mentor and direct cross-functional teams, consisting of internal employees and consultants.
  • Manage projects and daily issues with managers, CEO's of 10 hospitals and 60 clinics.
  • Staff restructuring to foster teamwork, achieving peak performance and productivity, while encouraging new skills.
  • Led Architect and Design team to enhance function, decrease costs, deliver solid performance.
  • Reduced help desk calls by 75% through cross training and problem awareness.
  • Defined team composition, service strategy, and operational policies and procedures.
  • Work closely with vendors and contractors to meet project deadlines.
  • Perform cost benefit analysis on all solutions and define ROI.

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38. Risk Management

low Demand
Here's how Risk Management is used in Technical Infrastructure Manager jobs:
  • Develop project plans, risk management plans, and project documentation.

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39. Incident Management

low Demand
Here's how Incident Management is used in Technical Infrastructure Manager jobs:
  • Provided complete troubleshooting and incident management support services for the global distributed monitoring environment.
  • Performed Operations Duty Manager duties such as P1 incident management and escalations.
  • Establish Global Critical Incident Management function, Service Management function and develop and support Problem Management and Change Management processes.
  • Track inquiries using Service-Now Service Desk incident management database and maintain historical records and related problem documentation.
  • Facilitated weekly operations reviews, including incident management performance and quarterly reviews of problem management performance.
  • Revised incident management response and escalation processes to automate service restarts and reduce service outages.

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40. Mainframe

low Demand
Here's how Mainframe is used in Technical Infrastructure Manager jobs:
  • Administered migration of Mainframe/Midrange/Output (MMO) component of multi-billion dollar IT outsourcing contract.
  • Developed migration technology and paths for timeshare application programs on mainframes so they would run on personal computers without modifications.
  • Design, implementation and management of Mainframe elimination infrastructure efforts.
  • Provide research guidance to understand data flows for the web based load balanced applications deemed tightly coupled with the mainframe.
  • Managed, analyzed, evaluated and consolidated Sprint internal mainframes, reducing 80% of systems maintaining cost.
  • Provided 7/24 level 2/3 support for all Data Center production issues on the Mainframe and Distributed platform environment (Swat).

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41. PBX

low Demand
Here's how PBX is used in Technical Infrastructure Manager jobs:
  • Designed queues on PBX, call handling responses, call routing, schedules, and other functionality specifically for call centers.
  • Key Accomplishments * Facilitated and managed the audit function for all PBX and technology audit cycles.

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42. Network Security

low Demand
Here's how Network Security is used in Technical Infrastructure Manager jobs:
  • Reinforced physical and network security for corporate and divisions of commercial and classified federal projects.

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43. Configuration Management

low Demand
Here's how Configuration Management is used in Technical Infrastructure Manager jobs:
  • Achieved workload automation via Configuration Management using Chef, Python and Power Shell respectively.
  • Audit asset inventory within BMC CMDB (configuration management database).

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44. DNS

low Demand
Here's how DNS is used in Technical Infrastructure Manager jobs:
  • Manage corporate IP/DNS InfloBox deployment/configuration.
  • Installed, configured, and maintained email, web, and DNS servers.
  • Developed a stable and proficient design for DNS, DHCP, and WINS.
  • Moved all DNS hosting from 3rd party to self hosted.
  • Supervised TCP/IP networking including DHCP, DNS, and WINS.
  • Maintained and updated DNS, DHCP, print and file servers.

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45. Wintel

low Demand
Here's how Wintel is used in Technical Infrastructure Manager jobs:
  • Managed the development of the Move Strategy for all Distributed systems such as UNIX, LINUX and WINTEL platforms.
  • Refresh of 1200 MetLife enterprise Wintel Windows servers located at various sites throughout country was required.
  • Manage infrastructure projects including Wintel, UNIX, Networks and SAN Storage.
  • Procured & installed 75+ Wintel Servers.
  • Position Overview: Charged with driving support services for the Wintel support team under the Server Management Group (SMG).
  • Assigned as Program Lead for 2009 strategic refresh, consolidation and virtualization of ~1200 enterprise Wintel Windows servers.

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46. Critical Applications

low Demand
Here's how Critical Applications is used in Technical Infrastructure Manager jobs:
  • Provided access to critical applications from virtually anywhere using mobile devices (Pocket PC's, and laptops)
  • Cloud on-prem and off-prem hybrid to conform with regulations and save costthrough outsourcing of non-critical applications.

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47. Windows XP

low Demand
Here's how Windows XP is used in Technical Infrastructure Manager jobs:
  • Reduced 42% of help desk calls by refreshing computer technology every 30 months and upgrading operating system to Windows XP.
  • Led Windows 2000 migration on 280+ servers and Windows XP deployment to more than 400 desk tops and workstations.
  • Migrated corporate from Windows NT to Windows Server 2003, as well as Windows 98 to Windows XP.
  • Led the upgrade of all Windows XP and Office 2003 workstations to Windows 7 and Microsoft Office 2010.
  • Standardized on Windows XP platform and various business applications such as Microsoft Office 2003 and Exchange 2003.
  • Defined standards around Windows image development and maintenance for Windows XP and Windows 7 builds.

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48. Phone System

low Demand
Here's how Phone System is used in Technical Infrastructure Manager jobs:
  • Implemented a new corporate wide telephone system with enhanced security features.
  • Coordinated installation of 100-user telephone system and 80-workstation computer network.
  • Performed integration test on the telephone system application.
  • Installed and maintained proprietary campus telephone system.
  • Provided primary operational support for the Rush voice network, including phone systems, local and long distance voice services.
  • Located and implemented two new product lines (virtual NAS appliance and phone system) to increase revenue growth.

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49. QA

low Demand
Here's how QA is used in Technical Infrastructure Manager jobs:
  • Coordinate with QA factory to benchmark platforms and T-One applications as required by various EAM initiatives.
  • Coordinated QA and validation activities to document validation protocol and participated with the business users during the execution of protocols.
  • Cross-trained QA technicians in two plants resulting in increased staffing flexibility and individual skill enhancement.
  • Established QA best practices and championed engineering improvements within an Agile/SCRUM environment.
  • Managed QA and integration testing; created employee/contractor training programs and documentation.
  • Developed an automated verification and test strategy to reduce QA-cycle time.

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50. ERP

low Demand
Here's how ERP is used in Technical Infrastructure Manager jobs:
  • Work with vendors to understand, implement and support appropriate technologies throughout the enterprise through regularly scheduled conference calls and meetings.
  • Designed and implemented High Availability solutions on HACMP and VCS for several ERP Environments for IBM Customers.
  • Migrated 4 second level Service Desks into a single enterprise-wide North America Tier 2 Service Desk.
  • Documented process currently being evaluated for adoption across 53,000 server IT enterprise.
  • Implemented Right Fax for enterprise faxing for use with Exchange Unified Messaging.
  • Deployed BGP and EIGRP routing protocols for the enterprise network.
  • Managed upgrades of ERP, VoIP, and storage systems.
  • Managed enterprise level .NET platform for web based channel solutions for healthcare infrastructure.

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20 Most Common Skill for a Technical Infrastructure Manager

Service Levels14%
Infrastructure10.8%
Recovery Procedures8.3%
Vmware7.1%
Desktop6.7%
IT Support5.5%
Cloud4.9%
Data Centers4.7%

Typical Skill-Sets Required For A Technical Infrastructure Manager

RankSkillPercentage of ResumesPercentage
1
1
Service Levels
Service Levels
9.3%
9.3%
2
2
Infrastructure
Infrastructure
7.2%
7.2%
3
3
Recovery Procedures
Recovery Procedures
5.5%
5.5%
4
4
Vmware
Vmware
4.7%
4.7%
5
5
Desktop
Desktop
4.4%
4.4%
6
6
IT Support
IT Support
3.7%
3.7%
7
7
Cloud
Cloud
3.3%
3.3%
8
8
Data Centers
Data Centers
3.1%
3.1%
9
9
SAN
SAN
2.7%
2.7%
10
10
SLA
SLA
2.7%
2.7%
11
11
Active Directory
Active Directory
2.5%
2.5%
12
12
Project Management
Project Management
2.3%
2.3%
13
13
Unix
Unix
2.2%
2.2%
14
14
VPN
VPN
2%
2%
15
15
Asset Management
Asset Management
2%
2%
16
16
EMC
EMC
1.8%
1.8%
17
17
Telecom
Telecom
1.7%
1.7%
18
18
Oversaw
Oversaw
1.7%
1.7%
19
19
Linux
Linux
1.7%
1.7%
20
20
AIX
AIX
1.7%
1.7%
21
21
New Technologies
New Technologies
1.7%
1.7%
22
22
Technical Support
Technical Support
1.6%
1.6%
23
23
Direct Reports
Direct Reports
1.6%
1.6%
24
24
LAN
LAN
1.6%
1.6%
25
25
IP
IP
1.4%
1.4%
26
26
Sharepoint
Sharepoint
1.4%
1.4%
27
27
SQL
SQL
1.4%
1.4%
28
28
Itil
Itil
1.3%
1.3%
29
29
PCS
PCS
1.3%
1.3%
30
30
Netapp
Netapp
1.2%
1.2%
31
31
Voip
Voip
1.2%
1.2%
32
32
Internet
Internet
1.2%
1.2%
33
33
DBA
DBA
1%
1%
34
34
RFP
RFP
1%
1%
35
35
Business Requirements
Business Requirements
1%
1%
36
36
Cost Savings
Cost Savings
1%
1%
37
37
OS
OS
1%
1%
38
38
Risk Management
Risk Management
1%
1%
39
39
Incident Management
Incident Management
1%
1%
40
40
Mainframe
Mainframe
0.9%
0.9%
41
41
PBX
PBX
0.9%
0.9%
42
42
Network Security
Network Security
0.9%
0.9%
43
43
Configuration Management
Configuration Management
0.9%
0.9%
44
44
DNS
DNS
0.9%
0.9%
45
45
Wintel
Wintel
0.9%
0.9%
46
46
Critical Applications
Critical Applications
0.9%
0.9%
47
47
Windows XP
Windows XP
0.9%
0.9%
48
48
Phone System
Phone System
0.8%
0.8%
49
49
QA
QA
0.8%
0.8%
50
50
ERP
ERP
0.8%
0.8%

24,630 Technical Infrastructure Manager Jobs

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