Technical Support Specialist
Technical internship job in Boise, ID
We are seeking a skilled and customer-focused Tier 2 Technical Support Specialist to join our support team. This role is responsible for resolving complex printer-related issues for customers, primarily via phone support. The ideal candidate will have 2-4 years of experience in technical support, with a strong background in troubleshooting hardware and software printer problems and delivering exceptional customer service.
Key Responsibilities:
Provide Tier 2 support for printer-related issues escalated from Tier 1 support.
Diagnose and resolve hardware, driver, connectivity, and configuration issues across various printer models.
Deliver technical assistance to customers via phone, ensuring timely and professional resolution.
Document troubleshooting steps and resolutions in the ticketing system.
Collaborate with engineering and Tier 3 support teams for unresolved or complex issues.
Maintain up-to-date knowledge of printer technologies, firmware updates, and support procedures.
Identify recurring issues and contribute to knowledge base articles and support documentation.
Ensure customer satisfaction through clear communication and follow-up.
Student Rad Tech Oregon
Technical internship job in Ontario, OR
*Employment Type:* Part time *Shift:* Day Shift *Description:* Performs procedures on patients of all ages, according to approved protocols, radiation safety, and established exam indicators. Maintains patient and procedure documentation. Maintains knowledge of equipment and instruments/supplies pertinent to high quality exams. Provides effective internal and external patient communication consistent with age and mental capacity. Some travel between sites expected.
*SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:*
1. Enrolled in an ARRT acknowledged radiology program required. If, during the course of employment, colleague is no longer in the acknowledged radiology program, the colleague is required to notify their supervisor and/or HR.
2. Colleague must have and maintain an active Medical Imaging License issued by the Oregon Board of Medical Imaging (OBMI). Colleague must obtain and maintain an active Oregon license prior to providing any services in Oregon.
3. Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire unless currently certified in ACLS and/or PALS or as defined in the SAHS Certification Crosswalk.
4. Previous patient care experience in a hospital setting preferred.
*ESSENTIAL FUNCTIONS:*
1. Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
2. Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, and Geriatric as applicable).
3. Revenue Management: ensures the accuracy of documenting services and supplies provided to the patients.
4. Performs ordered procedures according to departmental protocols and procedures, ensuring that optimum exams are acquired in an efficient and timely manner.
5. Keeps accurate and updated documentation of medications on inventory and medications utilized.
6. Maintains required inventory of instruments and supplies used in performance of procedures.
7. Maintains ability to properly set up and execute sterile environment.
8. Radiology Technologists working in a SAMG outpatient clinical setting may be required to support staff by performing various clinical duties, as outlined in the SAMG Clinical Competency Manual, to ensure patients receive excellent care in a timely manner.
*Our Commitment *
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Workforce Services and Solutions Technical Internship
Technical internship job in Boise, ID
The following posting is a pipeline requisition, meant to accumulate candidates for 2025 Summer Internships. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP, Inc. This opportunity is intended for conversion to a full-time role that will not offer work authorization sponsorship in the future (full-time conversion pending performance evaluation post internship and available headcount). Interested candidates must be currently eligible to work in the US AND must not require work authorization sponsorship in the future. HP, Inc. will not provide any assistance or sign documentation in support of immigration sponsorship including Curricular Practical Training (CPT) or Optional Practical Training (OPT).
Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and Veterans are encouraged to apply.
**About Us**
Innovation is in HP's DNA. From our origins in a Palo Alto garage in 1939, to our current position as one of the world's leading technology companies, HP has grown to become a leader in technology and corporate culture, inspiring innovators, and entrepreneurs around the globe.
HP brings together a portfolio that spans printing, personal computing, software, and services to serve more than 1 billion customers in over 170 countries. We are committed to fostering a diverse and inclusive workplace that attracts exceptional talent and to supporting our employees to succeed at all levels. We dream in over 35 languages and share one mission: to engineer experiences that amaze.
**The Program:**
Our future success depends on the innovation and fresh ideas students bring to HP, Inc. We are hiring students with a diverse set of skills and experiences to join us, across the different organizations that make us HP, inc. Our intern program is intended to enhance your overall learning experience, give you an opportunity to make an impact, have some fun, and meet great people along the way.
Join us for a 12-week paid summer internship designed to let you apply your classroom learnings to real world challenges. Our internships have a thoughtful balance of networking, executive speakers, community involvement, big meaty projects (no paper filing here!) and fun!
**The Team:**
Workforce Solutions is a global business unit of HP Inc. that helps organizations use technology to improve their employee experience, productivity and global footprint. Given HP's innovative and comprehensive portfolio of PCs, printers, and collaboration gear, HP Workforce Solutions (HPWS) is used by millions worldwide to solve customer problems 'on the edge,' often proactively, through AI-enabled software and services. HPWS offers software and services to partners and end users at every stage of the device lifecycle: Workforce Experience Platform - dashboard of software for ITDMs to manage their fleets; managed and professional services to help companies monitor their enterprise technology; and customer support from configuration to repair to refurbishment and recycling. Overall, HP can help partners and customers from start to finish of their technology journey.
**Education and Experience Required:**
+ 3rd Year of Bachelor's degree completed or 1st year of Master's program completed.--typically a technical degree specialization.
+ Must be enrolled full time at an accredited university.
+ Able to obtain work authorization in the United States in 2026, and not require sponsorship in the future.
**Preferred Majors/Programs:**
+ Electrical Engineer
+ Computer Science
+ Mechanical Engineering
**Preferred Knowledge and Skills:**
+ Project experience demonstrating strong analytical, modeling and research skills
+ Strong executive-level presentation skills (storyboarding, development, and delivery)
+ Demonstrable success in delivering results in a cross-functional team setting
+ Ability to handle ambiguity and unstructured work situations
+ Team player who supports others and leads executives and peers through logical reasoning and relationship development
+ Strong public speaking and workshop/conversation-facilitation skills
+ Demonstrated ability to shape and influence ideas and actions of others
+ Working knowledge of MS PowerPoint and MS Excel
We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create. Thanks for taking the time to review our job, if you think it is a match to your knowledge and interests please apply today- we are eager to learn more about you.
HP is an equal opportunity employer: ****************************************************************
The pay range for this position is $29 to $35 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
**Benefits:**
Review HP US benefits: ****************************************************************
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Explore HP
\#LI-POST
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Tier 2 Help Desk Technician - Bytagig
Technical internship job in Boise, ID
Job Description
Tier 2 Help Desk Technician - Bytagig
At Bytagig, we're more than just an IT service provider - we're a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow's growth.
We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed.
Our team thrives on curiosity, accountability, and fun - because we believe great service starts with a great culture. At Bytagig, you won't just be another cog in the machine - you'll be part of a team that values innovation, integrity, and growth.
Here's what you can expect when you join us:
A supportive and collaborative environment where your voice matters
Opportunities to grow your skills, tackle challenging projects, and make a real impact
A culture that celebrates learning, accountability, and having fun along the way
A team that's passionate about technology and people
If you're driven by purpose, eager to learn, and ready to be part of something meaningful - we'd love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to expand your IT expertise, we encourage you to apply!
Learn more about us: Bytagig About Page
The Tier 2 Help Desk Technician handles advanced IT support requests and escalations from Tier 1 staff. This role requires expertise in network, server, and VOIP administration, with the ability to proactively maintain, monitor, and optimize client IT systems. The position is on-site and requires frequent client site visits in the Boise area.
Responsibilities
Provide friendly, timely, and effective IT support to clients, ensuring a positive experience
Troubleshoot, analyze, and resolve complex technical issues across networks, servers, VOIP, and end-user devices
Monitor and maintain client systems proactively using advanced tools and solutions
Deploy, configure, and maintain desktops, laptops, servers, network devices, firewalls, and VOIP systems
Collaborate with Tier 1 technicians to diagnose, escalate, and resolve issues efficiently
Apply diagnostic techniques to identify root causes, recommend solutions, and implement fixes
Document all support actions, system changes, and resolutions in the tracking system
Train users on proper use of hardware, software, and network resources
Provide on-site client support regularly and assist with project delivery as needed
Test and maintain system capabilities to ensure optimal performance
Perform all other duties as assigned
Qualifications
High school diploma or GED required; relevant IT certifications a plus (e.g., Microsoft, Cisco, CompTIA)
Valid Driver's License required
3+ years' experience in Tier 2 or equivalent IT support role, preferably at an MSP
Strong experience in network administration, including LAN/WAN, routing, switching, firewalls, and wireless networks
Strong experience in server administration, including Windows Server, Active Directory, and Office 365 environments
VOIP system administration experience
Proficient in troubleshooting hardware, software, and networking issues across a variety of platforms
Ability to manage a flexible schedule and work on-site at client locations
Excellent communication skills, able to translate technical information to non-technical users
Physical Requirements
Ability to lift and carry up to 40-50 lbs
Comfortable working on ladders up to 10 feet
Able to use basic hand tools (tools provided)
Work Location & Schedule
Monday - Friday
100% on-site at 9300 W Overland Rd, Boise, ID
Compensation & Benefits
Hourly pay: $24-$27/hour
Benefits include medical and dental insurance, 401K with company match, PTO, and professional development assistance
EEO Statement
Bytagig is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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PyYJbS1437
Tier 3 Technical Support Specialist
Technical internship job in Boise, ID
Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
+ _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ .
+ _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ .
+ _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ .
+ _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ .
+ _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .
+ _Be available for on-call 24x7x365 ongoing application support_ .
+ _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ .
+ _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ .
+ _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ .
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
+ CompTIA A+ or ITIL certification preferred
+ 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_
**Other Job Specific Skills**
+ _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ .
+ _Effective communications (written and spoken)_ .
+ _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ .
+ _ITIL (desired not required)_ .
+ _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ .
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$105k - $140k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Analyst, IT Support
Technical internship job in Boise, ID
Job Family:
BPIT
Job Title:
IT Support Analyst
Role Summary:
The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers.
Additional Responsibilities:
Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Identify, research and resolve technical problems
Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Manage projects and other work, as assigned
Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Core Required Skills and Competencies:
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Function-Specific Required Skills and Competencies:
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
Required Minimum Years Experience:
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support
Required Minimum Education:
Technical and/or College degree preferred
Resumes may be submitted to: ***************************
To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link:
***************************
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#JIL #ZR
What we offer:
Opportunities available with hybrid working arrangements
Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
Auto-ApplyIT Help Desk Support - Level II (MSP)
Technical internship job in Boise, ID
Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
End-User assistance
Point person with Windows Desktop related issues
Assist with Windows Servers
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network Services and Equipment Installation
LAN/WAN Installation and Maintenance Support
Network Hardware Support and Installation
Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
Must have worked for an MSP (managed services provider) in the past.
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
History of network and firewall administration (Sonicwall & Meraki).
RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
PSA Ticketing Experience with Autotask or Connectwise.
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow
IT Help Desk Support - Level II (MSP)
Technical internship job in Boise, ID
Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
End-User assistance
Point person with Windows Desktop related issues
Assist with Windows Servers
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network Services and Equipment Installation
LAN/WAN Installation and Maintenance Support
Network Hardware Support and Installation
Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
Must have worked for an MSP (managed services provider) in the past.
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
History of network and firewall administration (Sonicwall & Meraki).
RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
PSA Ticketing Experience with Autotask or Connectwise.
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow
Employment Type: Full time Location: Boise, ID
Internship - Diesel Technician
Technical internship job in Boise, ID
Modern Machinery's Diesel Student Programs are designed to help offset the debt that students incur while obtaining an associates or bachelor's degree in Diesel Technology. Internships are available to students upon completion of their freshman, sophomore and junior years. As part of our paid internships, students receive hands on training alongside experienced heavy equipment service technicians. Students will be exposed to all aspects of shop and field technician roles and work throughout their time with Modern.
Location: Boise, IDThank you.
IT Support Specialist
Technical internship job in Boise, ID
The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security.
This position is required to be on site.
Hours are: 6a - 6p Sun/Mon/Tue alternating Wed
Essential Functions:
Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution
Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support
Respond to requests for technical assistance in person, via phone, and electronically, based on urgency
Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed.
Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy/standards
Requirements
Qualifications:
Associate degree in Computer Science, Information Systems or related field, or equivalent work experience
One + year experience in customer service role providing technical support
ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred
IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft)
Above average desktop/laptop/network/hardware/software/application troubleshooting skills
Microsoft Server Technologies, VMWare
Windows Operating Systems, Active Directory, O365
Compensation:
The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.
Tier 1 Help Desk IT Support
Technical internship job in Eagle, ID
We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support, serving as an IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients, particularly office administrators, caregivers, and clinicians, while also contributing to various IT projects and supporting the development and maintenance of our technology infrastructure. This position offers a unique opportunity to gain hands-on experience in both customer service and IT support, providing a solid foundation for career growth in the field.
This role is on site in Boise/Eagle, Idaho.
What you'll Do
* Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach.
* Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary.
* Install, configure, and maintain computer systems, software applications, and peripheral devices.
* Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs).
* Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution.
* Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests.
* Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment.
* Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources.
* Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing.
* Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge.
* Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments.
* Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context.
* Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge.
* Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices.
* Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing.
* Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI.
* On-call rotation will be required.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description.
What We're Looking For
* A passion for technology
* BS Degree in Computer Science or Information Systems, or equivalent experience
* 1+ Years of experience providing technical support
* Experience with a ticketing system such as Zendesk or ServiceNow
* An understanding of Active Directory and M365
* Excellent problem-solving skills
* Willingness to learn new tech and advance your career
* Good verbal and written communication skills
* A strong work ethic, with a focus on delivering quality service and support
Location: Onsite in Eagle, Idaho
Compensation: $60,000- $65,000.00
The above statements are only meant to be a representative summary of the primary duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description.
Why Join Us?
Another factor that sets us apart from other companies is the quality of our most valuable resource - our people. We are dedicated to living out our culture as defined by our core values, "CAPLICO":
* Customer Second - We prioritize and support our team so they can deliver exceptional care.
* Accountability - Own your work and outcomes.
* Passion for Learning - Grow continuously with curiosity and a culture of learning.
* Love One Another - Build authentic, respectful, and trusting relationships.
* Intelligent Risk Taking - Innovate and challenge the status quo.
* Celebrate - Recognize the small wins, they add up!
* Ownership - Be the CEO of your role.
Additional Benefits:
* True Work-Life balance - We believe in taking care of yourself before you take care of others!
* Full benefits package (medical, dental, vision, 401(k) with match)
* Paid time off, holiday pay, and professional development
* Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.
About Pennant Services
We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized support for clinical, legal, HR, IT, and compliance services to ensure high-quality care.
********************
Pennant Service Center
1675 E. Riverside Drive, #150
Eagle, ID 83616
#onsite
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.
Auto-ApplyTechnical Support Specialist
Technical internship job in Boise, ID
Boise, ID, US
Bilingual (Spanish - English)
We are currently seeking a motivated bilingual (Spanish-English), customer-oriented Technical Support Specialist to fill an onsite, office-based support position. The primary objectives of the Technical Support Specialist are to develop and maintain a thorough and complete knowledge of all HydroPoint products (including, but not limited to WeatherTRAK, WaterCompass, and Baseline Product lines) in order to provide an exceptional level of support to HydroPoint customers, distributors, and specifiers. A successful Technical Support Specialist will have the ability to quickly identify a customer's need, provide timely solutions, and communicate those solutions to the customer to maximize customer satisfaction.
This is an onsite, office-based position in our Boise, Idaho location. This team operates out of our Baseline, Inc. office which is a subsidiary of HydroPoint Data Systems, Inc.
Key Responsibilities:
Handle all in-bound customer support interactions (phone calls, email, web requests)
Appropriately escalate technical support issues within the technical support team, and provide any data or support in order to facilitate a quick resolution to the customer's issues
Maintain ongoing follow-up outreach and communication loop with customers to keep them informed of expected steps, timelines, status updates and problem resolutions
Document case notes, troubleshooting details, action plans, and resolutions for all support interactions in the company CRM service case system (Salesforce)
Use the company Return Authorization process to facilitate warranty product replacements
Maintain clear and accurate records of all customer interactions
Maintain a professional manner at all times
Technical Customer Support Specialists must be able to communicate clearly and effectively with HydroPoint personnel, distribution and other channel partners, and customers
Must be available to work a set day shift Monday-Friday (flexible schedule options are available)
Other duties as assigned or directed by the company
Required Skills & Experience:
Spanish-English bilingual language skills
A proven track record in a technical support, call center, and customer service position is required
High School Diploma or equivalent
Minimum of two years of technical customer support experience is strongly preferred
Hardware and software technical troubleshooting background is highly desired
Experience in irrigation principles and systems is preferred
Experience with electrical and/or mechanical systems is preferred
Experience with IoT, networks, and cellular communications is preferred
Excellent written and verbal communication skills are required
Proficient with Outlook, Microsoft Word, Microsoft Excel, and/or other basic computer-based communication tools
Practical problem-solving, critical thinking, and troubleshooting skills
Well-honed listening skills and ability to identify root cause problem statements
An ability to diffuse high-pressure situations through effective communication and empathy
A hunger to learn and the ability to flourish in a dynamic, high-growth entrepreneurial environment
Self-starter with a hands-on approach to training and a desire for continued learning
Positive attitude and ability to work well as part of a collaborative team
Ability to quickly learn irrigation, electrical, and networking technology-related concepts and effectively apply the concepts to troubleshoot and help educate others
Attention to detail and the ability to assess and prioritize multiple tasks efficiently
Desired Characteristics:
High school or equivalent (Required)
Call center: 2 years (Preferred)
Software troubleshooting: 2 years (Preferred)
Customer support experience
Technical support
Auto-ApplyTemporary Yard & EHS Support Technician
Technical internship job in Boise, ID
WE ARE WILDLAND
BME Fire Trucks is more than a fire truck manufacturer. We opened our doors over 30 years ago because of our respect and admiration for the fire industry. Each and every apparatus that leaves our facility is built with its end-use in mind. Our team prides itself in building something that protects and serves departments across the US and Canada. BME has manufactured apparatus for CAL FIRE, BLM, USFS, and municipal fire departments across the US and is the branded leader in wildland fire apparatus.
Being a family-owned company, we make sure that people are at the foundation of our business. From dealer to department, every person that walks through our doors will always be treated like family. We will always work with you and your department to ensure you have what you need for the frontlines.
Every apparatus that leaves our facility is inspected for safety, durability, and performance. Our mission is to continue innovating fire apparatus so that it will perform no matter the severity of the fire season. That's the BME difference.
BME Fire Trucks is seeking a motivated and reliable Temporary Yard & EHS Support Technician to assist with outdoor operations, yard cleanup, and environmental health & safety (EHS) projects. This short-term position (approximately 2 weeks, with potential for extension or future full-time hire) involves hands-on work supporting reorganization, equipment movement, and facility improvement projects around the plant and yard. The ideal candidate is forklift-experienced, comfortable working outdoors in varying weather conditions, and able to complete daily assignments with minimal supervision.
Key Responsibilities
Safely operate a forklift to move, load, and stage heavy materials and scrap.
Reorganize yard areas, identify scrap items, and assist with storage planning.
Take measurements and help establish the new hazardous-waste management area.
Use hand and power tools (cutting wheel, drill, grinder, etc.) for cleanup and small fabrication projects.
Apply weed spray, remove overgrowth, and fill asphalt cracks where weeds cause surface damage.
Clear blocked or clogged yard drains includes digging and assisting with pump-outs.
Assist in clearing pits inside the Assembly Shop and removing accumulated materials.
Support decommissioning and component removal in the Progressor Room.
Maintain an organized work environment and properly segregate waste and scrap.
Follow all safety and environmental procedures, wearing appropriate PPE.
Participate in special projects as needed
Requirements
Qualifications
Proven forklift experience (certified or able to obtain internal certification).
Basic mechanical and tool-handling skills.
Comfortable working outdoors in all seasons.
Physically capable of lifting 50+ lbs and performing hands-on tasks.
Self-starter who can work independently with minimal supervision.
Welding experience or interest in assisting with welding projects is a plus, but not required
Salary Description $17-$20/hour
TECHNICAL SUPPORT SPECIALIST (T & E)
Technical internship job in Eagle, ID
OPEN-COMPETITIVE EXAM NO. 2050 * CONTINUOUS RECRUITMENT * SALARY (LIBRARY): $75,032 - 88,094 RESIDENCY REQUIREMENT WAIVED This position is responsible for providing all areas of computer related technical support including installation, configuration, maintenance, troubleshooting and repair of personal computers, peripherals, applications software and telecommunication equipment and services. The incumbent has the added responsibility of recommending alternative procedures to users whenever appropriate. While the ability to exercise independent judgment is a requirement, general supervision is received from administrative personnel. Does related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative Only)
* Installs, diagnoses, troubleshoots, maintains, configures and repairs computers, peripherals, monitors, network printers and other technology information equipment. Works with equipment vendors to further troubleshoot advanced issues or replace equipment under warranty;
* Performs preventive maintenance, software and hardware upgrades on all technology equipment;
* Installs and configures software applications on computers;
* Creates, maintains and troubleshoots users in the domain management system and adjusts security access rights;
* Provides technical support by phone, email or in person to users, and records interactions in the help desk ticketing system;
* Discusses software and hardware needs with users to determine what needs to be modified or upgraded;
* Troubleshoots technical problems; notifies and work with appropriate IT staff members to keep abreast of current issues and runs diagnostics on equipment;
* Maintains database of workstations and any IT related equipment;
* Provides maintenance of the telephone system and handset equipment, including equipment replacement and assisting users with configurations changes;
* Logs, tracks and follows up on all users, concerns and problems; notifies users of impending down time during regularly scheduled hours;
* Prepares forms, reports, and statistics as required.
MINIMUM QUALIFICATIONS:
(A) Graduation from a regionally accredited or New York State registered two year college or university with an Associate's Degree and two (2) years of experience in the installation, maintenance and technical support of computer software and hardware applications; or
(B) Graduation from high school or possession of a High School Equivalency Diploma and four (4) years of experience as described in (A); or
(C) An equivalent combination of education/training and experience as defined by the limits of (A) and (B).
SPECIAL REQUIREMENT:
Possession of a Class D Driver's License valid in the State of New York;
Ability to lift 30 lbs.
SUBJECT OF EXAMINATION:
The examination will consist of: a rated evaluation of training and experience. Only your rating on the evaluation of training and experience will be considered when computing final scores.
RATED EVALUATION OF TRAINING AND EXPERIENCE
You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information.
Field Development Intern
Technical internship job in Boise, ID
As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all - while minimizing the use of land and other agricultural inputs.
Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.
Syngenta Crop Protection is headquartered in Switzerland.
Job Description
We invite you to help us shape the future of agriculture. At Syngenta, we believe every team member has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Field Development team is currently seeking two interns in the Western Region.
As an intern at Syngenta, you have the opportunity to work alongside some of the brightest minds in the industry, and work on real projects finding real solutions. Work with us and you'll get:
Considerable wages
Ongoing career development resources
The opportunity to work on meaningful, creative projects that solve problems
A culture that celebrates diversity & inclusion, promotes professional development, and offers flexible work options to meet both your work and personal needs
Estimated Duration: April 2026 - August 2026
You will:
Gain thorough knowledge and understanding of Syngenta and crop protection product development
Support Crop Protection Field Development activities such trial implementation, maintenance, and data capture in field, greenhouse, and/or lab settings
Identify 2-3 personal development opportunities while in the internship program
Learn processes and skills utilized to develop products and technologies
Develop an understanding of Crop Protection Field Development's role in sales, marketing, and agronomy
Manage a project under the guidance of Crop Protection Field Development scientist(s)
Develop and deliver a summary presentation of internship experience to stakeholders
Participate in monthly performance discussions with manager to enable continuous growth and improvement
Qualifications
What you must have:
Enrollment in an Associate's, Bachelor's or advanced degree program in Agriculture, Biological Science, or another closely related field of study
Must be a current student continuing education upon completion of internship term (Graduation date of December 2026 or AFTER)
Fluent in English
A valid driver's license and acceptable moving violations record
Additional Information
What We Offer:
A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
Syngenta has been ranked as a top employer by Science Journal.
Learn more about our team and our mission here: *******************************************
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
#LI-DNI
IT Intern- Business Intelligence Meridian or Chubbuck
Technical internship job in Meridian, ID
The area of responsibility for the Intern is to assist with the ongoing maintenance and the evolution of ICCU's Business Intelligence ecosystem. This includes Data warehouse data and related components, Sharepoint, PowerBI reporting, and associated projects. The intern position will work with Data Engineers to help ensure that ICCU Data Warehouse and Business Intelligence systems are evolving by implementation of best practices.
*This position could be located in Chubbuck or Meridian*
Assist with various IT projects and tasks to gain understanding of how technology is implemented and used within the organization.
Assist in a wide variety of team projects, participate in team meetings, and gain experience working in a professional corporate environment.
Work with Data Engineers to gain hands on practical experience of the Business Intelligence functions and IT department responsibilities, providing support to deliver appropriate issue resolution.
Learn and develop the essential IT skills around troubleshooting and proper communication to provide daily issue resolution as reported by end users.
Assist in team projects and assigned tasks including testing system updates and bug fixes. Identify defects / bugs, document testing result, and communicate findings to manager.
As assigned, work on auditing various systems and user configurations. Document and communicate audit results with manager and work with proper team to correct any findings.
Develop and refine planning, organizational, and time management skills.
Gain experience working under general supervision.
Other duties as assigned.
Qualified candidates must be enrolled in accredited college or university working towards a degree in a data science, software development, or related IT field. Success driven with a respectable GPA and an anticipated graduation within two years. Able to dedicate 15-20 hours a week while maintaining a responsible balance between school and work schedules. Candidates will be selected based on their qualifications and their ability to work at the Pocatello campus and have the desire to build a lasting career in IT. Ability to always maintain the confidentiality of the Credit Union and member records.
Performance Standard:
High level of professionalism with a demonstrated ability to work well with others. Quick learner, motivated individual with natural analytical, problem solving, and root cause analysis skills. Ability to effectively communicate verbally and with written communication required, including presentation of basic concepts in easily understood ways. Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects. Attention to detail on many concurrent projects and initiatives. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Ability to work with minimal supervision. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
Technical Team Leader - GEA Government Accounting
Technical internship job in Boise, ID
The North American Technical Team Leader is a key member of GE Aerospace Government Accounting Controllership team responsible for creating the vision, setting the strategy and leading execution to deliver maximum compliant recovery of cost in support of a $6B US Government business portfolio. The Technical Team leader is responsible for leading all aspects of the timely and accurate disclosure of GE Aerospace's cost accounting practices to the Defense Contract Management Agency (DCMA) Administrative Contracting Officer. The incumbent will have daily contact with GE Aerospace Finance, Engineering, Supply Chain, and business P&L stakeholders. Additionally, the incumbent will have ongoing interactions with representatives from the US Government Buying Commands, the DCMA, and the Defense Contract Audit Agency (DCAA). Finally, the leader will ensure synchronization with the wider Government Business team to achieve team and business objectives.
**Job Description**
**Roles and Responsibilities**
The North American Technical Team Leader will lead a team of government accounting professionals to ensure GE Aerospace's North American Cost Accounting Standards Board (CASB) Disclosure Statement (DS) accurately communicates cost accounting practices in place for the covered period by:
+ Establishing and maintaining relationships with business stakeholders to understand existing cost accounting practices, assess their compliance with the Cost Accounting Standards (CAS), facilitate any required changes to ensure compliance with CAS, and having mechanisms in place to identify changes in advance of implementation.
+ Working openly and collaboratively with business stakeholders, DCMA, and DCAA to propose and support changes in cost accounting practices through audit and be able to clearly articulate the impact of the changes on covered US Government contracts.
+ Negotiating effectively with the DCMA to resolve disputes in a fair and reasonable manner.
+ Implementing business processes that are compliant with the Cost Accounting Standards (CAS) and support the requirements in the Federal Acquisition Regulation (FAR), Department of Defense supplement (DFARS), and other applicable acquisition regulations and guidance.
+ Personally leading lean transformation efforts to eliminate waste, improve transparency, establish standard work, and enhance the value the team brings to the business.
+ Creating a culture of continuous learning for team members to deepen their domain expertise, enhance their overall business acumen, and prepare them for increased responsibility.
**Required Qualifications**
+ Bachelor's degree in Accounting, Finance, Business, or related field
+ Significant related experience at a major defense contractor, DCMA, or DCAA
**Desired Characteristics**
+ Deep domain expertise in Government Accounting with significant practical experience with the Cost Accounting Standards and calculating General Dollar Magnitude (GDM) cost impacts.
+ Significant experience interacting with senior DCMA (ACO, DACO, CACO) and DCAA (supervisory auditor, Branch Manager, Regional Audit Manager).
+ Strong cost accounting background related to US Government contracting.
+ Strong oral and written communication skills. Able to tailor communications to the needs of the audience.
+ Experience in data analytics methods and tools.
+ Ability to apply lean principles in a transactional setting with an emphasis on root cause analysis, countermeasure development, and sustained change control.
+ Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
+ Proven ability to lead change by identifying stakeholders, creating consensus, communicating openly & effectively, and implementing sustainable new processes.
+ Lives the tenets of Servant Leadership, focused on empowering team members, investing in their development, and creating an environment that respects and values all points of view.
+ Able to balance strategic planning and initiatives required to enable continuous process improvement with the need to execute on tactical priorities in a resource constrained environment.
+ Comfortable working in an environment of ambiguity and changing priorities driven by customer requirements and external forces.
The base pay range for this position is $150,000-$200,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary. This posting is expected to close on April 30th.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs ( _i.e_ ., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
Note:
**To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.**
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
IT Help Desk Support - Level II (MSP)
Technical internship job in Boise, ID
Our client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
End-User assistance
Point person with Windows Desktop related issues
Assist with Windows Servers
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network Services and Equipment Installation
LAN/WAN Installation and Maintenance Support
Network Hardware Support and Installation
Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
Must have worked for an MSP (managed services provider) in the past.
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
History of network and firewall administration (Sonicwall & Meraki).
RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
PSA Ticketing Experience with Autotask or Connectwise.
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow
Analyst, IT Support
Technical internship job in Boise, ID
Job Description
Job Family:
BPIT
Job Title:
IT Support Analyst
The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers.
Additional Responsibilities:
Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Identify, research and resolve technical problems
Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Manage projects and other work, as assigned
Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Core Required Skills and Competencies:
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Function-Specific Required Skills and Competencies:
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
Required Minimum Years Experience:
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support
Required Minimum Education:
Technical and/or College degree preferred
Resumes may be submitted to: ***************************
To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link:
***************************
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#JIL #ZR
What we offer:
Opportunities available with hybrid working arrangements
Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
Easy ApplyTemporary Yard & EHS Support Technician
Technical internship job in Boise, ID
Job DescriptionDescription:
WE ARE WILDLAND
BME Fire Trucks is more than a fire truck manufacturer. We opened our doors over 30 years ago because of our respect and admiration for the fire industry. Each and every apparatus that leaves our facility is built with its end-use in mind. Our team prides itself in building something that protects and serves departments across the US and Canada. BME has manufactured apparatus for CAL FIRE, BLM, USFS, and municipal fire departments across the US and is the branded leader in wildland fire apparatus.
Being a family-owned company, we make sure that people are at the foundation of our business. From dealer to department, every person that walks through our doors will always be treated like family. We will always work with you and your department to ensure you have what you need for the frontlines.
Every apparatus that leaves our facility is inspected for safety, durability, and performance. Our mission is to continue innovating fire apparatus so that it will perform no matter the severity of the fire season. That's the BME difference.
BME Fire Trucks is seeking a motivated and reliable Temporary Yard & EHS Support Technician to assist with outdoor operations, yard cleanup, and environmental health & safety (EHS) projects. This short-term position (approximately 2 weeks, with potential for extension or future full-time hire) involves hands-on work supporting reorganization, equipment movement, and facility improvement projects around the plant and yard. The ideal candidate is forklift-experienced, comfortable working outdoors in varying weather conditions, and able to complete daily assignments with minimal supervision.
Key Responsibilities
Safely operate a forklift to move, load, and stage heavy materials and scrap.
Reorganize yard areas, identify scrap items, and assist with storage planning.
Take measurements and help establish the new hazardous-waste management area.
Use hand and power tools (cutting wheel, drill, grinder, etc.) for cleanup and small fabrication projects.
Apply weed spray, remove overgrowth, and fill asphalt cracks where weeds cause surface damage.
Clear blocked or clogged yard drains includes digging and assisting with pump-outs.
Assist in clearing pits inside the Assembly Shop and removing accumulated materials.
Support decommissioning and component removal in the Progressor Room.
Maintain an organized work environment and properly segregate waste and scrap.
Follow all safety and environmental procedures, wearing appropriate PPE.
Participate in special projects as needed
Requirements:
Qualifications
Proven forklift experience (certified or able to obtain internal certification).
Basic mechanical and tool-handling skills.
Comfortable working outdoors in all seasons.
Physically capable of lifting 50+ lbs and performing hands-on tasks.
Self-starter who can work independently with minimal supervision.
Welding experience or interest in assisting with welding projects is a plus, but not required