Technical Internship Jobs in Frisco, TX

Job Title: Industry Solutions Group - TMT Experience: 10+ years We are seeking a senior-level Solutions Professional with expertise in Technology, Media, and Telecom (TMT) to design and implement cloud, AI, networking, and telecom solutions for global tech providers, hyperscalers, ISVs, and telecom enterprises. This role involves driving business transformation, GTM strategies, and solution innovation in emerging technologies like 5G, edge computing, AI-driven automation, and hybrid cloud solutions. Identify market trends and develop TMT-specific solutions. Collaborate with GTM teams, Sales, and Solution Delivery Owners to drive business growth. Develop proof-of-concepts (PoCs) and accelerators for AI, cloud, and networking solutions. Key Skills & Requirements: 10+ years of experience in the TMT industry (technology, engineering, and operations). Expertise in cloud computing (AWS, Azure, Google Cloud), AI/ML, 5G, Open RAN, and cybersecurity. Strong networking and infrastructure knowledge (HPE, Dell, Lenovo, VMware). Proven experience in solutioning, business transformation, and GTM strategy.

Slater Matsil, LLP is a globally-focused Intellectual Property (IP) boutique of technology-minded individuals. We maintain a client-centric perspective, whether we are discussing technology with inventors in the design room, developing IP strategies with management in the board room, or advocating for our clients' rights in the courtroom. Our blue-chip client list includes many of the world's largest electronics and telecommunications companies, and several of North America's pre-eminent law firms, who look to us for our unique combination of legal and technical expertise. Are you innovative and driven, with a passion for protecting the groundbreaking ideas that fuel global progress and prosperity? We are seeking engineering and technical rock stars to help secure intellectual property for some of the world's most trailblazing companies and emerging technology innovations. This position provides tremendous opportunity for career growth. Join us and grow with us to become a Patent Agent / Patent Attorney. The position involves all aspects of patent development including preparation and prosecution. If you offer the following, we want to talk to you: Proficient in Korean (need to be able to converse with inventors in Korea) Degree in Mechanical Engineering, Electrical Engineering, Physics, Material Science or related fields Recognized technical leadership Examiners at USPTO Excellent communication (verbal and writing) skills Send resumes to ************************ At Slater Matsil, your science and technology expertise is highly valued. Over 50% of our patent professionals have advanced degrees (including many with a Ph.D.) and many were previous inventors. We support your continued academic and career growth including attending law school, if that is the path you desire. Patent Agents are also eligible to be compensated at above market rates tied to performance and revenue generation. In addition, Slater Matsil offers Patent Agents a leadership track that is unique to the industry. Upon at least eight years' experience as a Patent Agent and a proven track record with the firm, Patent Agents may be considered for “Distinguished Patent Agent” status, which provides an opportunity to expand on your leadership abilities. Candidate must be patent bar eligible.

Castelion is bringing a new approach to defense development and production: one that focuses on short, iterative design cycles, rapid testing in development, and modern commercial manufacturing strategies for production at scale. We're designing, building, and testing next generation long range strike weapons systems to give America and its Allies a definitive edge and deter future conflicts. Software & Web Development Intern (Onsite role based in Allen, TX) Castelion is building next-generation hypersonic missile systems to bring peace through deterrence. As we rapidly develop and scale, we are seeking a highly motivated Software & Web Development Intern to support our software and infrastructure efforts. This role provides an opportunity to work on real-world engineering challenges, collaborating closely with our engineering and operations teams. Responsibilities Develop and maintain internal web applications and dashboards to support engineering and test operations. Assist in building and optimizing software infrastructure, including cloud-based tools and automation. Support database management, API development, and front-end/back-end web services. Collaborate with engineers to improve workflow efficiency and software toolsets. Troubleshoot and debug software and web applications as needed. Basic Qualifications Currently pursuing a Bachelor's or Master's in Computer Science, Software Engineering, or a related field. Experience with web development technologies such as JavaScript, React, Node.js, Python, or Flask/Django. Knowledge of databases (SQL, PostgreSQL, Firebase, or MongoDB). Familiarity with cloud platforms (AWS, GCP, or Azure) and CI/CD tools is a plus. Strong problem-solving skills and ability to work in a fast-paced, startup environment. Interest in aerospace, defense, or high-performance computing is a bonus. Leadership Qualities Bias to Action and Creative Problem Solving. Desire and experience questioning assumptions in ways that lead to break through ideas that are ultimately implemented. Successfully bring in applicable processes/concepts/materials from other industries to achieve efficiency gains. Ability to personally resolve minor issues in development without requiring significant support. High Commitment, High Initiative. A successful candidate will have a genuine passion for Castelion's mission and consistently look for ways to contribute to the company's technical goals and prevent hardware blockers. Ability to work in a fast paced, autonomously driven, and demanding atmosphere. Strong sense of accountability and integrity. Clear Communicator. Proactively communicates blockers. Trusted in previous roles to be voice of company with regulators, suppliers, gate keepers and customers. Capable of tactfully managing relationships with stakeholders to achieve company-desired outcomes without compromising relationships. Emails, IMs and verbal interactions are logical, drive clarity, and detailed enough to eliminate ambiguity. ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Employment with Castelion is governed on the basis of competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Recruiters: Please send all inquiries to **********************. Do not contact individuals. Candidates are encourage to apply directly to VWH. VWH Capital Management, LP (“VWH”) is an SEC-registered investment advisor and private equity firm with multi-billion dollars in assets under management. The firm is the winner of the 2023 Private Equity Wire US Emerging Manager Award for Best Performance: Debt. VWH is a major player in the U.S. distressed residential mortgage loan space and seeks to generate long-term returns in securitized products, distressed credit, and whole loans. VWH is headquartered in Dallas. For more information visit ******************* Job Description VWH is seeking a Software Engineer intern with interests in finance, quantitative data analysis, and infrastructure platform building who will contribute to the continued growth and success of VWH's residential loan and securities business.The candidate will work closely with our key stakeholders and ultimately contribute to developing the next-gen, in-house whole loan management system that will help take the firm to the next level.The internship will help the candidate obtain real world experience as it pertains to data warehouse management, web platform development, and cloud-based system architecture in a private equity/finance environment. Ultimately, a successful candidate will be considered for full-time employment upon completion of their internship and degree. Responsibilities Develop and enhance web application for the asset management team Assist in management of cloud-based infrastructure, including RDS, EC2, S3, and third-party applications Assist senior members in maintaining and improving data and modeling process Aid in implementation, customization, and use of loan level analytic solutions Improve data pipeline and reports generating process for asset management and portfolio surveillance Explore/deploy tools for data analysis and data visualization Build and enhance GUI for in house workflow tool Other duties as assigned Requirements BS or working toward completion of MS in Computer Science, Computer Engineering or related fields of study Experience with Cloud Computing Technologies preferably AWS Experience with AWS Cloud products (RDS, Glue, Athena, DMS, lambda, S3) Experience with developing complete, well-tested, database-driven web applications using web app frameworks such as Flask, Django, and proficient in HTML / CSS / JavaScript Proficiency in Python, C++, or Java Working knowledge of relational databases, data management, and data warehouse Experience with low-code application development a plus Experience with API integration a plus Experience within Asset Management or Financial Services a plus Ability to manage multiple tasks and deliver high quality work in a dynamic environment Experience in prototyping concepts and requirements and executing plans to deliver products Excellent communication skills, motivated to contribute Ability to work in Uptown Dallas office US work authorization is required. The firm will sponsor H1B via for full-time employees. Compensation and Benefits VWH offers competitive compensation during the internship program. VWH Capital Management, LP is an equal opportunity employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic prohibited by applicable law.

Technical Support Specialist needed for our client, Global Tech Company. ON-SITE - DALLAS, TEXAS VACINITY. Shifts available: Thursday thru Sunday or Friday through Monday. 6 am - 10 pm shifts! 10 hour or 8 hour shifts. Provide first-level support via inbound calls for products, ensuring effective troubleshooting and repair guidance. Efficiently create and manage service tickets, ensuring timely issue resolution and consistent updates within the ticketing system. Utilize analytical skills to diagnose technical issues, guiding onsite technicians through the resolution process and documenting all interactions in detail. Escalate unresolved incidents in accordance with SLAs, ensuring a seamless handover to the next level of support. Collaborate with team members and communicate effectively to maintain a cohesive working environment and ensure continuous improvement in service delivery. Employ remote support tools and a call tracking system to facilitate efficient problem resolution and ticket management. Strong customer service orientation, with excellent communication and interpersonal skills. Proficiency in CRM and task management software, with a good understanding of technical support industry standards and practices. Mechanically inclined, with hands-on troubleshooting expertise and the ability to multi-task effectively across various systems. Detail-oriented approach, with a commitment to maintaining accurate customer records and ensuring consistency in service delivery. Solid foundation in Microsoft Office, Teams, and relevant technical knowledge, with the ability to attend office as required. High school diploma, Bachelor's a strong plus Technical Certification, also a strong plus 1-3 years of experience in a technical help desk or service desk role. Familiarity with Epicor, Zingtree, and Talkdesk software is considered a plus, enhancing operational efficiency and service quality.

hackajob on-demand focuses on matching talented contractors like you with organisations seeking specific skills for their projects. We use our platform to connect you with exciting contract opportunities and discuss projects on behalf of the companies we partner with. Based: Hybrid (2/3 days a week in the Dallas office) Length: 6 months Job title: IBM Integration Specialist Job Summary: As an IBM Integration Specialist, you will be responsible for designing, developing, and implementing integration solutions using IBM technologies. You will work closely with business stakeholders and IT teams to understand requirements and deliver efficient and reliable integration solutions. Responsibilities and Duties: Design, develop, and deploy integration solutions using IBM Integration Bus (IIB) and IBM App Connect Enterprise (ACE). Collaborate with business stakeholders to gather requirements and define integration strategies. Perform system analysis and design to meet specifications and requirements. Troubleshoot and resolve issues related to integration solutions. Conduct unit testing and integration testing to ensure the quality of the solutions. Provide documentation and training to users on the implemented solutions. Stay updated with the latest IBM integration technologies and best practices. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience working with IBM Integration technologies such as IIB and ACE. Experience with IBM DataPower, IBM MQ, and IBM API Connect is a plus. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple projects simultaneously.

Technology & Operations Summer Internship The Technology & Operations Internship Program is tailored to students interested in various areas within technology. The 12-week internship program will provide students the opportunity to work on active projects that directly impact and influence end-user technology services to customers. This internship program will provide students the opportunity to experience first-hand technologies that have defined Comerica's strong ties to clients, colleagues, and communities for over 175 years. Position Responsibilities: Applying foundational technology skills Participating in projects and operational activities Identifying, evaluating, and determining areas of risk and mitigation tactics Identifying and recommending enhancements to produce results Technology & Operations Departments: Corporate Real Estate Customer Contact Center Enterprise Change & Project Management Enterprise Data & Analytics Enterprise Security Lending & Trade Services Process Transformation Technology Interns will also have opportunities to: Network with executives within various Technology & Operation divisions. Participate in training opportunities offered by Comerica. Observe how the fundamentals of technology are developed. Position Qualifications: College level of Junior or Senior Status Overall GPA of 3.0 or above Computer Information Systems, Computer Engineering, Systems Engineering, Computer Science, Data Analyst, Management Information Systems, Software Engineering, Information Management, Cybersecurity, or a related field of study. Exceptional analytical, problem solving, and technical aptitude Time management skills, strong work ethic, and attention to detail Excellent interpersonal, verbal, and written communication skills Team player, and ability to handle multiple assignments This position is not eligible for sponsorship This internship is scheduled for the summer only Summer Internship Role Opportunities: Business Analyst Data Analyst Software Engineer Project Manager Test Automation Engineer Network Engineer Cloud Engineer Technical Analyst Work Best Category Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: Monday - Friday 8:00 am - 5:00 pm Learn more and apply online at careers.comerica.com Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's nearly 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Upon offer, Comerica conducts a comprehensive background check and a drug test. Additionally, a fingerprint check is completed. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity. Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: Monday - Friday 8:00 am - 5:00 pm Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as-needed basis Qualifications Your Experience Willing to work flexible and varying shift times including weekends and evenings Previous experience in a Technical Support environment is required Excellent written and verbal communication skills Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.) Experience working with Firewall Central Management Systems Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar) Working knowledge of Security services (IDS/IPS, Firewalls, etc.) Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required Virtualization experience (AWS, Azure, VMWare, OpenStack) Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.) Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus Bachelor's degree or equivalent military experience required Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175250/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

----------------------------------------------------- "🟢 🟢 We're Hiring for below 3 roles !!🟢 🟢" ----------------------------------------------------- - IT Engineer II ( Exp 5-8 Yrs ) - IT Engineer IV ( Exp 8-10 Yrs ) Position :- IT Engineer V ( Exp 10+yrs ) Location :- Plano, TX OR Reston, VA ( Hybrid ) Type :- Contract ------------------------------------------------ Shifts: Candidates should be open to rotational shifts, or a constant night/day shift based on the roster (similar to GOC). Candidates will support the following key areas :- Production support Application & Cloud Infrastructure support Incident management Command center Production stability Observability Strong administrative experience in AWS On-call 24x7 support Experience with ticketing systems such as Jira, ServiceNow, etc. Experience with monitoring tools and Splunk Strong written and interpersonal skills Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of: Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. Top 3 Must-Have Skills: Use of tools such as xMatters, Everbridge, and direct phone calls as needed. Proficiency in Office products (Excel, Word, Outlook). On-call 24x7 primary support. Education/Experience: Have years of IT and Cloud support experience. Bachelor's degree or equivalent training required.

About Us We are a forward-thinking financial education and services company dedicated to empowering individuals and families with the knowledge and tools to achieve financial security. Our mission is to make financial literacy accessible while providing innovative solutions that help people build lasting wealth. Why This Internship? This is more than just an internship-it's an opportunity to gain real-world experience in finance, entrepreneurship, and client relations while getting paid! If you're looking to build leadership skills, earn a competitive income, and gain hands-on business experience with a flexible schedule, this is the perfect role for you. What You'll Gain: ✅ Practical Experience - Work directly with financial professionals, learning industry insights and best practices. ✅ Mentorship & Training - Receive professional guidance to accelerate your growth and career development. ✅ Flexible Schedule - Manage your hours while balancing school and other commitments. ✅ Leadership Development - Gain skills that will set you apart in business and finance. ✅ Career Advancement - Potential for long-term opportunities beyond the internship. Who Should Apply? We're looking for ambitious, self-motivated students or recent graduates eager to learn about finance, business development, and entrepreneurship. If you have strong communication skills, a passion for helping others, and a drive to succeed, we want to hear from you! No prior experience is required-we provide full training and mentorship. Ready to Take the First Step? Join us and kickstart your career in finance while making a meaningful impact! 🚀

Dallas College seeks a dynamic individual to play an important role in the operation of the one of the seven new Dallas College academic Schools (the Schools). The Lab Specialist will serve within one of the Dallas College academic Schools. Dallas College is establishing the Schools with a new, ambitious academic framework to ensure the Schools align with the North Texas region's workforce and industry needs to ensure graduates' success in their careers. The Lab Specialist will report to the Lab Manager. The Lab Specialist is responsible for maintaining materials, supplies, equipment, and information systems while providing technical support for courses and programs. Required Knowledge, Skills & Abilities Knowledge about laboratory operations, laboratory information systems (software and hardware), and laboratory equipment in one or more discipline areas within the School. Advanced ability to use computer technology to access data, maintain records, generate reports and communicate with others. Must have strong organizational skills, ability to multi-task, detail-oriented approach to work, strong decision-making skills, good follow-up, ability to complete tasks. Utilizes excellent interpersonal, listening, oral and written communication skills in order to communicate effectively with internal and external stakeholders and constituents in the Dallas College community network. Strong knowledge and experience providing effective customer service. Ability to communicate effectively and courteously with individuals internal/external to Dallas College. Must be able to comply with district policies/procedures as well as applicable local, state, and federal rules and regulations. Physical Requirements Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Minimum Qualifications Associate degree plus one (1) year of related aviation or automotive work experience and/or experience in a teaching environment. In lieu of associate degree, two (2) years of related work experience may be substituted. Official transcripts are required. Bilingual preferred. ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. *** Key Responsibilities Responsible for daily operations and maintenance of laboratories, specialized classrooms, learning laboratories, tool rooms and equipment in support of courses and programs. Promote and support safety through laboratory safe practices and provide training for students on safety procedures and hazardous materials handling. Maintains all Material Safety Data Sheets (MSDS) information for all chemicals and materials as required. Responsible for performing periodic inventory and maintaining accurate inventory for equipment, tools, materials and supplies. Receives, stores, and issues tools, supplies or equipment associated with courses or programs. Maintains log of tools, materials and equipment distributed and returned. Responsible for security of assigned inventory. Responsible for maintaining tools, equipment, and information systems in good working condition and ensuring that repairs are scheduled and completed in a timely manner; perform minor repairs and calibrations as needed. Responsible for scheduling preventative maintenance of equipment and recommend replacement or new equipment acquisitions. Schedule repairs and prepares and tracks purchase requisitions. Serve as primary point of contact for vendors for quotes and purchases. For learning labs, partner with faculty to coordinate appropriate learning lab support services including student orientation and training. Responsible for troubleshooting lab hardware/software issues. Monitor students in the computer lab during open lab periods. Assist in the monitoring of lab activities to ensure a safe and clean learning environment. Serves as a resource to students, staff and faculty in area of specialization. Monitor and control budget expenditures within allocation. Hire, supervise, and evaluate lab assistants and assigned staff. Determines work schedules and assignments in collaboration with faculty. Keeps up to date on the professional and technical aspects on the job. Utilizes excellent communication skills when interacting with internal/external stakeholders and constituents within the Dallas College community network. Provide excellent customer service. Completes required Dallas College Professional Development training hours per academic year. Perform other job duties as assigned. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance. About Us Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

This is for the 2024 - 2025 School Year Primary Purpose: Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district or at assigned campus. Respond to work order requests by diagnosing and repairing network and computer hardware. Qualifications: Education/Certification: High school diploma or GED Clear and valid driver's license Various technical certification a plus Special Knowledge/Skills: Knowledge of computer workstation setup ( identify requirement -i.e., Novell workstation) Knowledge of computer hardware and software applications Ability to install, maintain, and repair computers and peripherals Ability to install and maintain network cables and hardware Ability to diagnose problems and perform repairs Experience: One year of work experience installing, maintaining, and repairing computers and peripherals Major Responsibilities and Duties: Technical Support 1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed. 2. Provide technical assistance to users of computers, instructional equipment, and software. 3. Install and configure application and operating system software and upgrades. 4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment. 5. Assist with the organization and distribution of technology-based material for classroom use. Equipment Repair and Maintenance 6. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers. 7. Remove old equipment and perform data migration to new machines. 8. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance. 9. Maintain accurate records of time and materials required to perform repairs and service. 10. Ensure technology equipment in classrooms, instructional labs, and campus administrative offices meet the district standard of safe student instructional and staff working environment. 11. Analyze, resolve, or report complex PC and peripheral LAN/WAN connectivity failures/issues to the appropriate personnel. 12. Configuring PC, touchscreen devices, and other technology equipment to district wireless LAN. 13. Provide excellent customer technical and non-technical communication with follow-up/follow-through techniques. Inventory 14. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s). 15. Identify, request, and control the inventory of repair parts. Other 16. Compile, maintain, and file all physical and computerized reports, records, and other documents. 17. Comply with policies established by federal and state law, State Board of Education rule, and local board policy. 18. Comply with all district and campus routines and regulations. 19. Follow district safety protocols and emergency procedures. 20. Respond to after-hours emergencies as needed. Additional Duties: 21. Any and all other duties as assigned by immediate supervisor. Supervisory Responsibilities: None.

The CHRISTUS Health Coding Integrity Specialist is a system support position that provides acute care coding subject matter expertise, leadership, support, and direction, for the CHRISTUS Health System. The Coding Integrity Specialist will report directly to the Manager of Coding Integrity. The Coding Integrity Specialist will demonstrate high-quality knowledge and understanding of ICD-10-CM, ICD-10-PCS, and/or CPT/HCPCS coding guidelines and practices for acute care reimbursement while maintaining a 95% audit accuracy rate. The Coding Integrity Specialist will have a strong working knowledge of CHRISTUS Health applications in addition to other applicable software, required for auditing. The Coding Integrity Specialist is responsible for supporting adherence to CHRISTUS standards, policies, procedures, guidelines, official coding guidelines, and other regulatory requirements including Centers for Medicare and Medicaid Services (CMS), the Joint Commission, and HIPAA standards related to HIM. The Coding Integrity Specialist will be responsible for obtaining external guidance as needed from Nosology, AHA, AMA, Z Health, and other recognized sources. The Coding Integrity Specialist will receive work assignments based on business needs, including but not limited to retrospective reviews, focused reviews, pre-bill reviews, performance improvement reviews, query quality, coding-related denials, and clinical documentation improvement opportunities. The Coding Integrity Specialist will audit for key quality metrics, including but not limited to, DRG Accuracy, POA assignment, principal and secondary diagnosis code assignment, procedural coding Accuracy, APC accuracy, modifier usage, discharge disposition, query opportunities, and abstracting accuracy. The Coding Integrity Specialist will work collaboratively with various CHRISTUS Health teams, including but not limited to, Health Information Management, Coding Operations, Coding Managers, Coding Leads, Coders, Education, Clinical Documentation, Clinical Appeals, PFS, Corporate Compliance, Legal, Regional Leadership, and Revenue Integrity with a focus on Coding Integrity. Coding Integrity Specialists will also work collaboratively with external vendors and assist in other areas, as requested by leadership. The Coding Integrity Specialist will complete coding audits, audit reports, statistical reports, rebuttals, and appeal correspondence in a format and venue that provides professional services and feedback. The Coding Integrity Specialist may assist with education and training for system, regional, or facility healthcare professionals on coding guidelines, practices, proper documentation techniques, medical terminology, and disease processes. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Facilitate and complete inpatient and outpatient coding audits. Communicates audit results both verbally and in writing in an approved appropriate format. Assist with the development and coordination of audit plans, feedback to coding staff and management to include query opportunities, documentation opportunities, accurate code assignment (ICD-10-CM/PCS, CPT, HCPCS), accurate payment groupings (DRG, APC), accurate modifier assignment, accurate POA assignment, accurate discharge disposition assignment, compliance, and data management. Assist with chart sample selection to ensure coding audits are appropriate and effective. Assist with the development of internal and external Coding Integrity Work Plan. Performs trend analyses to identify patterns and variations in coding practices and case-mix index, which require education. Meets or exceeds an audit accuracy rate of 95%. Work collaboratively with Coding Operations, Clinical Documentation, Medical Staff, Leadership, Education, PFS, Revenue Integrity, Ancillary Departments, and other key stakeholders to provide education, training, or information on accurate and ethical coding and documentation standards, guidelines, and regulatory requirements. Prepares agendas, job aids, and educational training material, and maintains meeting minutes for meetings, training, and other business needs. Requirements: High School Diploma or equivalent years of experience required. Five (5) or more years of Inpatient and/or Outpatient coding experience in an acute care setting preferred. Experience conducting training/educational sessions for professional staff including preparations of instructional materials. Experience with physician documentation audit experience. Experience performing and evaluating coding audits & quality performance required. CCS AHIMA required. RHIA AHIMA required. RHIT AHIMA required. Work Type: Full Time EEO is the law - click below for more information: ******************************************************************************************** We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at **************.

The Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. GE Aviation as a Skill Bridge partner offers real-world training and work experience in in-demand fields of work while having the opportunity to evaluate the Service member's suitability for the work. Military DoD SkillBridge participants are not eligible for compensation from GE Aviation, as they continue to receive military compensation and benefits as active-duty service members. Job Description The On Wing Support Technician will provide quick-turn aircraft engine maintenance, repair and field services. In the On Wing Support Technician role, you will provide engine troubleshooting, field repairs, and line maintenance while developing positive relationships with customers through outstanding customer awareness. Locations available include: Dallas, TX and Cincinnati, OH Essential Responsibilities: In addition, as the On Wing Support Technician, you will: * Perform maintenance on GE/CFM aircraft engines around the world to the highest quality standards. * Partner with planning team and CVG inspectors to execute business-specific strategies-serve customers and win additional business. * Understand and follow appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures. * Demonstrate required knowledge of OWS Quality Procedures, as well as FAA/EASA Part 145 requirements and procedures. Act in accordance with the site's Repair Station and Quality Control Manual and other applicable regulation/bounds. * Perform supplementary shop and housekeeping duties as required * Build customer relationships through good communication skills and understanding of customer perspectives. * Take ownership for and follow through on full scope of work tasks and projects. Qualifications / Requirements: * High School diploma / GED * Federal Airframe and Power Plant Mechanic (A&P) license * Active Military personnel * Ability and willingness to travel on short notice to domestic and international air locations of large commercial engines, as required Additional Eligibility Requirement: GE will only employ those who are legally authorized to work in the United States for this opening. Desired Skills / Experience: * 6 months of experience in repair of large commercial engines * Approach work with a "can-do" attitude and a sense of commitment to both team and customer objectives * Prior co-op or internship experience within GE On Wing Support * Strong communication skills and problem-solving ability are a must * Possess a desire to learn and grow with advances in technology * LEAP, GE90, CFM, CF6, CF34, and GENX experience * Line maintenance, engine changes, module removal & installation, or LRU removals and installations * Demonstrated quality, compliance, and customer satisfaction skills * NDT Level II experience in Ultrasonic, Eddy Current, and Fluorescent Penetrant Inspection This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. to follow Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401k EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

ASSET InterTech creates software (ScanWorks BST) that tests hardware. The Software Development Intern will work on coding, testing, and debugging software applications under the mentorship of experienced developers. They participate in meetings, contribute to the development of features, and may work on side projects to improve existing processes or develop new functionalities. Job Description: Duties/Responsibilities: Assist in the development and testing of ScanWorks Application Collaborate with senior developers Apply user-centered design principles in software development Participate in agile development processes and team meetings Contribute to the improvement of existing software and the creation of new feature Required Skills/Abilities: Knowledge in at least one object-oriented web framework C# preferred Knowledge of C++ Interest in user-centered interaction design Agile thinker and capable of working effectively as part of a team Motivated to learn new technologies and frameworks Well organized with strong analytical skills and a disciplined approach to problem solving Education and Experience: Currently enrolled in or graduated from a relevant BSc or MSc program Preferred education and experience: Experience with JTAG Boundary Scan Test (IEEE 1149.1) methodologies. Citizenship Status United States citizenship is required due to company contracts with ITAR (International Traffic in Arms Regulations) Worker Type: Student (Fixed Term) (Trainee) Number of Openings Available: 1

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers. Your Impact Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers Meet enhanced response SLA's for customers who purchase our Platinum Support Offering Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Work directly with ETAC and Engineering to get customer issues resolved Have a thorough understanding of software release and bug cycles Conduct multi-vendor troubleshooting Has visibility across the entire organization and Executive Leadership Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc. Provide on-call support 24x7 on an as Qualifications Your Experience 5+ years related experience Required experience with TCP IP Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required In-depth experience in routing and switching (OSPF, BGP, VLAN) Experience with security (IPSEC, SSL-VPN, NAT, GRE) Prior experience in similar vendor Technical Support Centers Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS) Excellent written and verbal communication skills Knowledge of VM and multi cloud environment is preferred Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus Advanced certifications such as CCIE/JNCIE/PCNSE - an advantage Bachelor's degree or equivalent military experience required Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $94000 - $152000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes

SummaryThe Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. GE Aviation as a Skill Bridge partner offers real-world training and work experience in in-demand fields of work while having the opportunity to evaluate the Service member's suitability for the work. Military DoD SkillBridge participants are not eligible for compensation from GE Aviation, as they continue to receive military compensation and benefits as active-duty service members.Job Description The On Wing Support Technician will provide quick-turn aircraft engine maintenance, repair and field services. In the On Wing Support Technician role, you will provide engine troubleshooting, field repairs, and line maintenance while developing positive relationships with customers through outstanding customer awareness. Locations available include: Dallas, TX and Cincinnati, OH Essential Responsibilities: In addition, as the On Wing Support Technician, you will: Perform maintenance on GE/CFM aircraft engines around the world to the highest quality standards. Partner with planning team and CVG inspectors to execute business-specific strategies-serve customers and win additional business. Understand and follow appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures. Demonstrate required knowledge of OWS Quality Procedures, as well as FAA/EASA Part 145 requirements and procedures. Act in accordance with the site's Repair Station and Quality Control Manual and other applicable regulation/bounds. Perform supplementary shop and housekeeping duties as required Build customer relationships through good communication skills and understanding of customer perspectives. Take ownership for and follow through on full scope of work tasks and projects. Qualifications / Requirements: High School diploma / GED Federal Airframe and Power Plant Mechanic (A&P) license Active Military personnel Ability and willingness to travel on short notice to domestic and international air locations of large commercial engines, as required Additional Eligibility Requirement: GE will only employ those who are legally authorized to work in the United States for this opening. Desired Skills / Experience: 6 months of experience in repair of large commercial engines Approach work with a “can-do” attitude and a sense of commitment to both team and customer objectives Prior co-op or internship experience within GE On Wing Support Strong communication skills and problem-solving ability are a must Possess a desire to learn and grow with advances in technology LEAP, GE90, CFM, CF6, CF34, and GENX experience Line maintenance, engine changes, module removal & installation, or LRU removals and installations Demonstrated quality, compliance, and customer satisfaction skills NDT Level II experience in Ultrasonic, Eddy Current, and Fluorescent Penetrant Inspection This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No

To comply with U.S. federal government requirements, U.S. citizenship is required for this position. Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations). Your Impact Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as-needed basis Qualifications Your Experience Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture Ability to work independently, as well as contribute as a team player Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI) Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP) Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT) Good understanding of Unix/Linux and Windows operating systems Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus Knowledge of traffic generation tools and scripting languages is a plus Additional Information The Team Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.