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Become A Technical Internship

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Working As A Technical Internship

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Technical Internship Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Internship

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Internship jobs

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Technical Internship Career Paths

Technical Internship
Surgical Technician Licensed Practical Nurse Case Manager
Account Manager
5 Yearsyrs
Veterinary Technician Technician Operations Manager
Business Development Manager
9 Yearsyrs
Technical Writer Program Manager Senior Manager
Chief Information Officer
11 Yearsyrs
Software Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Systems Administrator Senior System Administrator
Data Center Manager
9 Yearsyrs
Computer Technician Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Technical Support Technician Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Technician Service Manager General Manager
Director Of Sales
10 Yearsyrs
Information Technology Technician Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Computer Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Technical Support Technician Information Systems Technician Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Radiologic Technician Lead Technician Operations Manager
Marketing Director
7 Yearsyrs
Technician Specialist Account Manager
Marketing Manager
6 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Surgical Technician Registered Nurse Case Manager
Program Manager
8 Yearsyrs
Veterinary Technician Office Manager Account Manager
Sales Manager
5 Yearsyrs
Software Engineer Systems Engineer Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Writer Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Information Technology Technician Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Technical Fellow 3.1 years
Technical Trainer 3.0 years
Technical Analyst 2.8 years
Technical Expert 2.8 years
Technician 2.6 years
Technical Advisor 2.4 years
Technical Aide 2.3 years
Student Technician 1.6 years
Internship 0.6 years
Top Employers Before
Internship 19.7%
Cashier 7.2%
Volunteer 7.1%
Server 3.4%
Manager 2.8%
Assistant 2.7%
Top Employers After
Internship 12.6%
Technician 4.9%
Volunteer 4.3%
Cashier 4.2%

Technical Internship Demographics

Gender

Male

56.6%

Female

39.5%

Unknown

3.9%
Ethnicity

White

71.5%

Asian

14.1%

Hispanic or Latino

11.2%

Unknown

2.3%

Black or African American

0.9%
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Languages Spoken

Spanish

41.8%

French

11.2%

Mandarin

7.3%

Chinese

7.0%

German

5.2%

Arabic

3.0%

Portuguese

2.9%

Hindi

2.8%

Korean

2.8%

Russian

2.8%

Japanese

2.5%

Italian

2.2%

Cantonese

2.1%

Vietnamese

1.8%

Urdu

1.0%

Polish

1.0%

Tagalog

0.7%

Gujarati

0.7%

Hmong

0.6%

Carrier

0.6%
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Technical Internship Education

Schools

Pennsylvania State University

7.2%

Texas A&M University

7.1%

Purdue University

7.1%

Iowa State University

6.4%

Rochester Institute of Technology

5.5%

Carnegie Mellon University

5.1%

Syracuse University

5.0%

George Mason University

5.0%

Arizona State University

4.9%

Northeastern University

4.9%

University of Phoenix

4.4%

University of Texas at Austin

4.4%

University of Southern California

4.4%

University of Florida

4.3%

Northern Virginia Community College

4.3%

San Jose State University

4.2%

Ferris State University

4.2%

University of North Carolina at Charlotte

4.1%

University of Texas at Dallas

4.0%

West Virginia University

4.0%
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Majors

Medical Technician

12.3%

Computer Science

11.5%

Electrical Engineering

7.8%

Information Technology

7.6%

Computer Information Systems

7.6%

Business

7.5%

Medical Assisting Services

7.0%

Mechanical Engineering

5.1%

Computer Engineering

4.3%

Computer Networking

3.7%

Biology

3.1%

Geography

2.9%

Environmental Science

2.8%

English

2.7%

Management Information Systems

2.6%

Graphic Design

2.5%

Criminal Justice

2.4%

Chemical Engineering

2.3%

Information Systems

2.3%

Communication

2.1%
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Degrees

Bachelors

43.4%

Associate

18.0%

Masters

16.7%

Other

13.7%

Certificate

4.2%

Doctorate

2.0%

Diploma

1.9%

License

0.1%
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Top Skills for A Technical Internship

ComputerHardwarePatientCareSurgeryLabTroubleshootWebRoomSet-UpTechnicalSupportCustomerServiceSQLGISEmergencyRadiologyActiveDirectoryVitalSignsWindowsXPTroubleshotCADPreventativeMaintenanceDataEntry

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Top Technical Internship Skills

  1. Computer Hardware
  2. Patient Care
  3. Surgery
You can check out examples of real life uses of top skills on resumes here:
  • Managed computer hardware/software installations critical for computer operations.
  • Interpret data and provide recommendations for optimal patient care and radiation protection.
  • Assisted other technicians and veterinarians with surgery, appointments, and diagnostic procedures in a clinical setting.
  • Organized appointments for sales representatives across Florida, Georgia and Alabama.
  • Performed troubleshooting to locate electrical problems in a variety of electrical instruments, control systems and equipment.

Top Technical Internship Employers