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Become A Technical Operations Manager

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Working As A Technical Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $134,540

    Average Salary

What Does A Technical Operations Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become A Technical Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Technical Operations Manager jobs

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Technical Operations Manager Career Paths

Technical Operations Manager
Director, Technical Operations Vice President Of Information Technology
Chief Information Officer
11 Yearsyrs
Operations Director Information Technology Project Manager
Director Of Information
10 Yearsyrs
Information Technology Director Purchasing Manager
Director Of Purchasing
10 Yearsyrs
Senior Manager Marketing Director
General Manager
7 Yearsyrs
Program Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Director Of Information Technical Project Manager
Information Technology Manager
8 Yearsyrs
Operations Manager General Manager
Operations Director
9 Yearsyrs
Program Manager Marketing Manager
Operations Manager
7 Yearsyrs
Director, Technical Operations Senior Project Manager
President Of Operations
11 Yearsyrs
Senior Project Manager Program Management Consultant
Program Manager
8 Yearsyrs
Technical Director Production Manager
Purchasing Manager
9 Yearsyrs
Senior Operations Manager Human Resources Coordinator
Senior Human Resources Manager
9 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Operations Manager Project Manager
Senior Project Manager
12 Yearsyrs
Senior Project Manager President Of Operations
Vice President & General Manager
12 Yearsyrs
Operations Director Vice President, Business Development
Vice President And Manager
10 Yearsyrs
Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Director Of Information Director Of Sales
Vice President Of Sales & Operations
12 Yearsyrs
Technical Director Director Of Product Development
Vice President, Product Management
13 Yearsyrs
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Average Length of Employment
Senior Manager 4.2 years
Operations Manager 4.1 years
Technical Manager 4.0 years
Technical Director 3.8 years
Group Manager 3.8 years
Operations Officer 3.2 years
Top Employers Before
Technician 5.5%
Manager 5.2%
Owner 3.3%
Top Employers After
Consultant 5.1%
Manager 4.7%
Director 3.6%
Owner 3.1%

Technical Operations Manager Demographics

Gender

Male

86.1%

Female

12.3%

Unknown

1.6%
Ethnicity

White

78.8%

Hispanic or Latino

9.8%

Asian

8.8%

Unknown

2.0%

Black or African American

0.7%
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Languages Spoken

Spanish

33.8%

French

10.8%

Portuguese

7.7%

Carrier

6.2%

German

6.2%

Arabic

6.2%

Japanese

4.6%

Mandarin

3.1%

Italian

3.1%

Chinese

3.1%

Vietnamese

1.5%

Deseret

1.5%

Dutch

1.5%

Korean

1.5%

Ukrainian

1.5%

Malay

1.5%

Russian

1.5%

Thai

1.5%

Afrikaans

1.5%

Finnish

1.5%
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Technical Operations Manager Education

Schools

University of Phoenix

26.9%

Community College of the Air Force

6.4%

University of Maryland - University College

6.4%

Southern New Hampshire University

5.8%

Colorado Technical University

5.3%

Arizona State University

4.7%

Villanova University

4.1%

George Washington University

4.1%

Auburn University

3.5%

Webster University

3.5%

University of New Hampshire

2.9%

University of North Carolina at Greensboro

2.9%

Illinois Institute of Technology

2.9%

San Francisco State University

2.9%

Troy University

2.9%

Lamar University

2.9%

University of Southern Mississippi

2.9%

University of Kentucky

2.9%

DePaul University

2.9%

Northern Illinois University

2.9%
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Majors

Business

29.8%

Computer Science

8.8%

Electrical Engineering

8.8%

Computer Information Systems

7.2%

Information Technology

5.5%

Management

4.9%

Project Management

4.5%

Electrical Engineering Technology

3.9%

Communication

3.2%

Finance

2.7%

Mechanical Engineering

2.7%

Computer Networking

2.6%

Information Systems

2.3%

Education

2.2%

Management Information Systems

2.2%

Environmental Control Technologies/Technicians

1.9%

Marketing

1.9%

Computer Engineering

1.8%

Chemistry

1.6%

Operations Management

1.6%
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Degrees

Bachelors

38.7%

Other

22.8%

Masters

21.4%

Associate

8.8%

Certificate

5.5%

Doctorate

1.4%

Diploma

1.2%

License

0.2%
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Real Technical Operations Manager Salaries

Job Title Company Location Start Date Salary
Technical Operations Manager Palo Alto Networks, Inc. Santa Clara, CA May 16, 2016 $205,000
Technical Operations Manager Apple Inc. Cupertino, CA Sep 10, 2013 $173,000 -
$193,000
Manager of Product and Technical Operations Fundtech Corporation San Francisco, CA Aug 01, 2014 $164,403
Manager of Product and Technical Operations Bserv, Inc. San Francisco, CA Dec 20, 2012 $160,000 -
$170,000
Technical Operations Engineering Manager Amazon Corporate LLC Seattle, WA Sep 26, 2016 $155,000
SR. Legal Technology Operations Manager Vmware, Inc. Palo Alto, CA Jan 27, 2014 $155,000
Operations and Technology Manager MUFG Union Bank, N.A. Jersey City, NJ Sep 08, 2016 $150,104
Manager of Product and Technical Operations Bserv Inc. San Francisco, CA Apr 02, 2011 $147,222 -
$163,301
Manager, Operations Technology Pacific Gas & Electric Company San Francisco, CA May 15, 2011 $146,433
Manager, Operations Technology Pacific Gas & Electric Company San Francisco, CA Jul 01, 2011 $146,433
Operations Technology Manager Pacific Gas & Electric Company San Francisco, CA May 15, 2011 $146,433
Technical Operations Manager, Risk Platform Paypal, Inc. San Jose, CA Aug 25, 2016 $142,376 -
$150,000
Manager, Technical Operations, Hssk Ricoh USA, Inc. Atlanta, GA Jun 25, 2014 $125,000
Manager of Engineering Technology and Operations Lunada Biomedical Los Angeles, CA Oct 01, 2011 $120,000
Technology Operations Manager Westpac Banking Corporation New York, NY Jun 01, 2016 $120,000
Technical Operations Manager Industrial Specialists LLC Dickinson, TX Aug 31, 2016 $120,000
Technology Operations Manager Westpac Banking Corporation New York, NY Jan 06, 2016 $120,000
CMC Technical Manager/Cmc Operations (Cell Therapy) Atara Biotherapeutics, Inc. New York, NY Sep 08, 2015 $116,230 -
$140,000
Technology Operations Manager Expedia, Inc. Bellevue, WA Jan 02, 2013 $115,523 -
$128,750
Technical Operations Manager Icore Networks, Inc. McLean, VA Sep 23, 2015 $96,500 -
$120,000
Technical Operations Manager Amobee, Inc. Solana Beach, CA Jan 01, 2016 $95,100
Technical Operations Manager Thinking Phone Networks, Inc. Cambridge, MA Mar 08, 2013 $95,000
Email Tech Operations Manager One Kings Lane, Inc. San Francisco, CA May 21, 2014 $95,000
Email Tech Operations Manager One Kings Lane, Inc. San Francisco, CA May 27, 2014 $95,000
Technical Operations Manager Glaxosmithkline LLC Collegeville, PA Jul 09, 2016 $94,078 -
$191,050
Global Technical Operations Manager Allied Chemical Carriers, LLC Wilton, CT Oct 01, 2012 $93,800
Technical Operations Architect/Manager Johnson Controls, Inc. Milwaukee, WI Feb 07, 2015 $92,186 -
$150,400

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Top Skills for A Technical Operations Manager

ProceduresTechnicalOperationsPersonnelInfrastructureISODeliveryCustomerServiceSafetyTechnicalSupportProjectManagementWindowsWebDataCentersVideoCustomerSatisfactionDisasterRecoverySQLDailyOperationsResourceInternet

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Top Technical Operations Manager Skills

  1. Procedures
  2. Technical Operations
  3. Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Created & implemented detailed monitoring, repair and escalation path procedures to ensure repeatable service outcomes.
  • Manage finances for the Marine and Technical Operations Team; balancing budgets (capital and expense).
  • Managed, planned, and administered the operational and administrative activities of departmental projects, daily resources and general personnel tasks.
  • Assigned all work received from the bank to install new Network Infrastructure, Servers and Desktops.
  • Chaired weekly comm initiatives meetings with department heads, managers, supervisors and vendors to seek collaboration and resolve issues.

Top Technical Operations Manager Employers

Technical Operations Manager Videos

Introduction to Operations Management 1

Lighting Operations Manager, National Theatre

Career Advice on becoming an Operations Manager by Bruce R (Full Version)

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