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Become A Technical Operations Manager

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Working As A Technical Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $134,540

    Average Salary

What Does A Technical Operations Manager Do At Jpmorgan Chase

* Manages, mentors and coaches a team of Operators and Analysts
* Research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
* Provides accurate problem identification, ticket documentation and customer/vendor dialogue
* Documents small-to medium-scale projects and delivers presentations with minimal supervision
* Provides activity, progress and status reports to management and keeps management posted of any critical issues
* Design, document and enforce escalation policies and procedures
* This position is anticipated to require the use of one or more High Security Access (HSA) systems.
* Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.
* The enhanced screening will need to be successfully completed prior to commencing employment or assignment

What Does A Technical Operations Manager Do At Mitel

* Prime point-of-contact for operations and support escalations for selected Mitel Clearspan customers.
* Manage/oversight for all day to day Operations aspects of partner relationships within the Mitel Hosted Voice Services areas.
* Take a proactive role with these customers and be accountable for their customer satisfaction level.
* Advises leadership about field operations, status and resource planning for delivering strategic business Initiatives.
* Ensure operations staff focus on Flawless Execution through Accuracy, Consistency, Quality, Timeliness and Completeness in all tasks.
* Provide leadership, direction and coaching on project specific tasks as well as individual professional development.
* Ability to see, account for, and coach others in the “big picture” as well as the details and to be able to fulfill operations goals
* Allocates appropriate resources to ensure that projects, installations and support is/are completed within committed time, scope and budget.
* Develop Operations support policies, standards and procedures.
* Develop and/or provide reports, statistics and root cause analysis documentation including system issues and uptime required to fulfill customer obligations.
* Establish and Nurture positive relationships within Mitel and customer organizations.
* Ensure staff follow applicable Customer Policies and Procedures and Mitel Policies and Procedures.
* Secondary Duties and Responsibilities (i.e., less important and/or less frequently performed duties & responsibilities):
* Demonstrates the ability to adapt to and lead, change, and coach others in the acceptance and support of change
* Ability to coach the team to initiate and present the right questions to gain insight into the business issues and needed resolutions
* Supplements and extends Product Support Technical Support groups' efforts by providing regional technical support on-site and via telephone.
* Take ownership and delivery responsibility for special projects and company initiatives.
* Manages and reports on critical situations with particular end-customer sites and/or service providers, including on-site public relations or technical assistance to service provider and/or Mitel Tech Support Specialist.
* Presents information on projects, initiatives or other subjects to peers, teams and upper management.
* Provide analysis to support Service Level Agreement compliance and enforcement base on specific customer requirements.
* Assumes a leadership role in educating the business and technical community on Operations management processes and areas of expertise.
* Ensure coverage of all areas of expertise necessary to support and grow the business within the area of responsibility.
* Create and maintain staffing plan to support the current and future work demands and project deliverables.
* Proactively offer to assist customers with other tasks that will provide added value and will enable Mitel to meet or exceed corporate objectives.
* Initiates and implements new technologies, methodologies, process and procedures.
* Conduct scheduled customer site visits

What Does A Technical Operations Manager Do At Fresenius Medical Care North America

* Responsible for driving the FMS culture through values and customer service standards.
* Responsible for outstanding customer service to all external and internal customers.
* Develop and maintains relationships through effective and timely communication.
* Take initiative to respond to, resolve and follow up on customer issues in a timely manner.
* PRINCIPAL RESPONSIBILITIES AND DUTIES:
* Overall management of Technical Services for an area.
* Area will typically consist of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
* Works with Area Managers and/or Directors of Operations to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
* Collaborates with area Quality and Education personnel on cross functional initiatives.
* Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
* Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
* Responsible for piloting and implementation of new systems and processes as needed.
* Responsible for the following supervision and oversight activities for a defined Area:
* Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
* Document all repair and maintenance activity per applicable policies and/or procedures.
* Purchase and maintain inventory of service parts.
* Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
* Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
* Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
* Perform water/dialysate sample collection and processing per applicable policies and procedures.
* Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
* Transport equipment as needed.
* Collaborate with the Director of Technical Services to establish operating and financial goals.
* Monitor performance metrics and implement processes to impact them.
* Collaborate with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
* Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
* Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
* Perform Technical Assessments for clinics in assigned area.
* Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
* Ensure that applicable manufacturers IFU’s are available to personnel.
* Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
* Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
* Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
* Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
* Train and mentor Technical Supervisors and/or Biomedical Technicians as required.
* Ensure proper training and education for all Technical Supervisors and Biomedical Technicians.
* Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
* Provide ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
* Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
* Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
* Implement technical policy and procedure changes upon approval from the Governing Body.
* Retain all technical records and logs according to the FMCNA retention policy.
* Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
* Schedule / oversee Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area according to established criteria.
* Maintain and update water system diagrams and valve charts.
* Coordinate the installation of equipment and implementation of product initiatives and improvements.
* Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
* Collaborate with Operations personnel to address adverse events and product complaints.
* Perform monthly SAP supply inventory process as required.
* Create SAP requisitions for equipment.
* Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
* Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufactures documentation and FMCNA Policies and Procedures.
* Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
* Assist Operations personnel in the review and recommendation of capital equipment purchases.
* Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
* Other duties as assigned

What Does A Technical Operations Manager Do At Glaxosmithkline

* WHO ARE WE?
* At GSK we are a science-led global healthcare company.
* We research and develop a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare.
* Our mission is inspiring and challenging – to help people do more, feel better and live longer.
* We have a significant global presence with commercial operations in more than 150 countries, a network of 86 manufacturing sites in 36 countries and large R&D centres in the UK, USA, Spain, Belgium and China.
* WHAT IS THE PURPOSE OF THIS ROLE?
* The Worldwide Real Estate and Facilities (WREF) organization oversees and operates 16 million square feet of space with a population of over 28,000 GSK and other staff, including all R&D laboratories and pilot plant, CH R&D laboratories and pilot plant and all WREF office accommodation.
* This portfolio of property currently requires an annual spend of more than £450m in operating costs and £200m in capital investment
* This role will provide ongoing support to WREF Operations, responsible for Facilities Services and Capital Projects programme management.
* This will include the development and improvement of process that support the operational delivery model and interfaces with other GSK functions, service partners and other 3rd party providers.
* The purpose of this role is to support the consistent delivery of facilities and services, working to ensure they are aligned to the local needs and priorities of the business, and to ensure that cost, quality and compliance metrics are achieved by key contract partners.
* The incumbent will be responsible for regional compliance to external licensing and statutory requirements for services provided by WREF.
* WHAT WILL YOUR KEY RESPONSIBILITIES BE?
* Verification and approval of all contract partners Critical and Key Performance Indicators – ensuring GSK’s support services requirements are met.
* Identification and evaluation of business driven variations to service delivery – local approval and escalation
* Lead investigations and remedial plans in the site for ; significant service failures, critical/major audit findings, dispute resolution and process improvements
* Champion implementation of standards and process improvement initiatives from WREF service towers into site delivery teams
* GSK responsible person for external licence or statutory duty holder requirements in WREF areas of responsibility.
* Manage ‘one off’ business projects as required by WREF Site Operations Director
* Representing these FM needs and priorities into WREF budgeting, and tower service specifications.
* Determine site facilities and utilities development needs and priorities in conjunction with contract partners.
* Represent these needs and priorities into WREF service towers
* Maintain ethics and compliance values even when potential risk exists
* Execute remediation plans from policy gap assessments.
* Escalating risks and or conflicts with local customer ways of working
* Deploy compliance processes locally and Identify/escalate operational risks to governance teams
* Why You

What Does A Technical Operations Manager Do At Mediacom

* Plans, organizes and directs the technical operations of all cable systems within the assigned operational area.
* SPECIFIC RESPONSIBILITIES:
* Function as the key technical resource to Regional Management in technical planning and decision making by maintaining state-of-the-art knowledge of plant operations.
* Ensure compliance with technical specifications for cable electronics and picture quality throughout the Region as regulated by governmental or franchise requirements, including CLI and FCC proofs.
* Acting as the technical liaison between the field and office, this position will assist in coordinating dispatch/customer service efforts with the field to provide exceptional customer service.
* Ensure compliance with pertinent FCC rules and regulations in all systems.
* Assist the Regional Plant Manager in managing the vehicle fleet program.
* Travel throughout the Region as required.
* Perform other duties as required or assigned

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How To Become A Technical Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Technical Operations Manager jobs

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Technical Operations Manager Career Paths

Technical Operations Manager
Director, Technical Operations Vice President Of Information Technology
Chief Information Officer
11 Yearsyrs
Operations Director Information Technology Project Manager
Director Of Information
10 Yearsyrs
Information Technology Director Purchasing Manager
Director Of Purchasing
10 Yearsyrs
Senior Manager Marketing Director
General Manager
7 Yearsyrs
Program Manager Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Director Of Information Technical Project Manager
Information Technology Manager
8 Yearsyrs
Operations Manager General Manager
Operations Director
9 Yearsyrs
Program Manager Marketing Manager
Operations Manager
7 Yearsyrs
Director, Technical Operations Senior Project Manager
President Of Operations
11 Yearsyrs
Senior Project Manager Program Management Consultant
Program Manager
8 Yearsyrs
Technical Director Production Manager
Purchasing Manager
9 Yearsyrs
Senior Operations Manager Human Resources Coordinator
Senior Human Resources Manager
9 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Operations Manager Project Manager
Senior Project Manager
12 Yearsyrs
Senior Project Manager President Of Operations
Vice President & General Manager
12 Yearsyrs
Operations Director Vice President, Business Development
Vice President And Manager
10 Yearsyrs
Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Director Of Information Director Of Sales
Vice President Of Sales & Operations
12 Yearsyrs
Technical Director Director Of Product Development
Vice President, Product Management
13 Yearsyrs
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Technical Operations Manager Demographics

Gender

  • Male

    86.1%
  • Female

    12.3%
  • Unknown

    1.6%

Ethnicity

  • White

    78.8%
  • Hispanic or Latino

    9.8%
  • Asian

    8.8%
  • Unknown

    2.0%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    33.8%
  • French

    10.8%
  • Portuguese

    7.7%
  • Carrier

    6.2%
  • German

    6.2%
  • Arabic

    6.2%
  • Japanese

    4.6%
  • Mandarin

    3.1%
  • Italian

    3.1%
  • Chinese

    3.1%
  • Vietnamese

    1.5%
  • Deseret

    1.5%
  • Dutch

    1.5%
  • Korean

    1.5%
  • Ukrainian

    1.5%
  • Malay

    1.5%
  • Russian

    1.5%
  • Thai

    1.5%
  • Afrikaans

    1.5%
  • Finnish

    1.5%
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Technical Operations Manager

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Technical Operations Manager Education

Technical Operations Manager

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Real Technical Operations Manager Salaries

Job Title Company Location Start Date Salary
Technical Operations Manager Palo Alto Networks, Inc. Santa Clara, CA May 16, 2016 $205,000
Technical Operations Manager Hilco Superbid LLC Northbrook, IL Oct 18, 2010 $185,000
Technical Operations Manager Apple Inc. Cupertino, CA Sep 10, 2013 $173,000 -
$193,000
SR. Legal Technology Operations Manager Vmware, Inc. Palo Alto, CA Jan 27, 2014 $155,000
Technical Operations Engineering Manager Amazon Corporate LLC Seattle, WA Sep 26, 2016 $155,000
Technical Operations Manager, Risk Platform Paypal, Inc. San Jose, CA Aug 25, 2016 $142,376 -
$150,000
Technology Operations Manager Selectquote Insurance Services San Francisco, CA Aug 28, 2015 $140,005 -
$150,000
Manager-Technology Operations Ameriprise Financial, Inc. Minneapolis, MN Nov 02, 2016 $139,110
Technical Operations Manager Governor Control Systems, Inc. Seattle, WA Oct 25, 2014 $138,000
Manager-Technical Operations Myrtle Consulting Group Houston, TX Jan 28, 2016 $135,824
Treasury Systems Technology Operations Manager Toyota Motor Credit Corporation ('TMCC') Torrance, CA Jan 25, 2016 $134,724
Technical Operations Manager Triple Point Technology, Inc. Westport, CT Oct 10, 2009 $132,500
Technology Operations Manager Expedia, Inc. Bellevue, WA Jan 02, 2013 $115,523 -
$128,750
Manager, Technical Operations Beckman Coulter, Inc. Chaska, MN Apr 05, 2010 $114,480
Manager, Technology Operations Expedia, Inc. Bellevue, WA Aug 14, 2015 $112,986 -
$123,000
Technical Operations Manager Vonage Business Networks, Inc. McLean, VA May 18, 2016 $110,282 -
$120,000
Technical Operations Manager Navisite Inc. Andover, MA Nov 18, 2010 $110,000
Tech OPS Manager Jpmorgan Chase & Co. Jersey City, NJ Oct 01, 2012 $110,000 -
$130,000
Technical Program Manager/Operations ENG Prog MGR Apple Inc. Cupertino, CA May 06, 2014 $110,000 -
$130,000
Technology Operations Manager Ironplanet.Com, Inc. Pleasanton, CA May 26, 2010 $96,242
Technical Operations Manager Amobee, Inc. Solana Beach, CA Jan 01, 2016 $95,100
Email Tech Operations Manager One Kings Lane, Inc. San Francisco, CA May 21, 2014 $95,000
Technical Operations Manager Thinking Phone Networks, Inc. Cambridge, MA Mar 08, 2013 $95,000
Email Tech Operations Manager One Kings Lane, Inc. San Francisco, CA May 27, 2014 $95,000
Technical Operations Manager Glaxosmithkline LLC Collegeville, PA Jul 09, 2016 $94,078 -
$191,050
Global Technical Operations Manager Allied Chemical Carriers, LLC Wilton, CT Oct 01, 2012 $93,800
Technical Operations Architect/Manager Johnson Controls, Inc. Milwaukee, WI Feb 07, 2015 $92,186 -
$150,400

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Top Skills for A Technical Operations Manager

ProceduresTechnicalOperationsPersonnelInfrastructureISODeliveryCustomerServiceSafetyTechnicalSupportProjectManagementWindowsWebDataCentersVideoCustomerSatisfactionDisasterRecoverySQLDailyOperationsResourceInternet

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Top Technical Operations Manager Skills

  1. Procedures
  2. Technical Operations
  3. Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Created & implemented detailed monitoring, repair and escalation path procedures to ensure repeatable service outcomes.
  • Manage finances for the Marine and Technical Operations Team; balancing budgets (capital and expense).
  • Managed, planned, and administered the operational and administrative activities of departmental projects, daily resources and general personnel tasks.
  • Assigned all work received from the bank to install new Network Infrastructure, Servers and Desktops.
  • Chaired weekly comm initiatives meetings with department heads, managers, supervisors and vendors to seek collaboration and resolve issues.

Top Technical Operations Manager Employers

Technical Operations Manager Videos

Introduction to Operations Management 1

Lighting Operations Manager, National Theatre

Career Advice on becoming an Operations Manager by Bruce R (Full Version)

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