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Top 50 Technical Operations Manager Skills

Below we've compiled a list of the most important skills for a Technical Operations Manager. We ranked the top skills based on the percentage of Technical Operations Manager resumes they appeared on. For example, 8.3% of Technical Operations Manager resumes contained Customer Service as a skill. Let's find out what skills a Technical Operations Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Technical Operations Manager

1. Customer Service
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high Demand
Here's how Customer Service is used in Technical Operations Manager jobs:
  • Managed the customer service department to ensure high quality customer satisfaction.
  • Managed firm relationships with outsource providers of technology and customer service.
  • Managed Customer Service, Quality Control, outsourced manufacturing and shipping/receiving.
  • Interfaced in departmental Customer Service/Sales outcomes and documenting daily activities.
  • Dedicated to our customers to ensure all technical plant problems were resolved with 24 hours to ensure satisfactory customer service.
  • Define yearly goals and processes to improve customer service with team members and conduct performance reviews for direct reports.
  • Implemented effective customer service telephone techniques, leading to a sales growth of about 20% per year.
  • Managed the operation of two departments responsible for facility operations, customer service, and imaging resources.
  • Oversee operation of stores' websites including electronic commerce, maintenance, staffing, and customer service.
  • Provide technical support to other departments; including HSD, marketing, customer service and others.
  • Promote excellent customer service and resolve any complaints in a timely and professional manner.
  • Build and develop cross-functional bridges between Customer Service and technical teams.
  • Handle more difficult field jobs and customer service complaints.
  • Cross-trained and backed up other customer service managers.
  • Improved overall employee performance and customer service standards.
  • Measured success rates in sales and customer service.
  • Coordinated reports with Dispatch and Customer Service.
  • Resolve all customer service issues.
  • Spearheaded installation of computer domain and CRM database to track customer service orders, work orders and projects.
  • Managed 47 employees including 4 supervisors Improved overall customer service response numbers Implemented a sales program for the technicians

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16,209 Customer Service Jobs

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2. Infrastructure
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high Demand
Here's how Infrastructure is used in Technical Operations Manager jobs:
  • Performed performance assessments and tuning of company software, supported customer-owned infrastructure's performance analysis and made tuning recommendations.
  • Developed documentation, methodologies, policies, process and procedures governing all aspects of operations related to infrastructure.
  • Research and make recommendations for all future additions and modifications to Pacific Resources technology infrastructure.
  • Designed revolutionary hardware infrastructure platform for deployment of Imaging Services Platform.
  • Led support organization for company's business infrastructure and desktop support.
  • Planned massive infrastructure upgrade for Hot Springs imaging facility.
  • Complete responsibility for all infrastructure related activity.
  • Leverage industry contacts and experience to negotiate hardware standards and pricing to raise level of quality and integrity in hardware infrastructure.
  • Designed and implemented Windows Server infrastructure for file, authentication, e-commerce, application, and Oracle database operations.
  • Planned and executed the set-up of manufacturing operations for cell phone, pager, and infrastructure equipment.
  • Assigned all work received from the bank to install new Network Infrastructure, Servers and Desktops.
  • Provide consulting for infrastructure, personnel, and client support solutions.
  • Enhanced efficiencies business-wide, while ensuring seamless delivery via strong network and infrastructure support, partnering with cross-functional areas.
  • Managed server infrastructure, while rebuilding systems administration team in Norwalk, Connecticut.
  • Developed technology infrastructure to include email and voicemail.
  • Partnered in securing network edge, hardening servers and infrastructure, and design and implementation of server GPOs.
  • Architected, provisioned, and operated network infrastructure components, backbone to desktop, for the division.
  • Assist in design of multi site corporate infrastructure strategies and support after installation.
  • Partnered with team in overseeing 400-plus Windows servers, VMware infrastructure and Citrix.
  • Re-engineered the IT Support Desk and network infrastructure for the changing 24x7 organizations.

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9,615 Infrastructure Jobs

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3. ISO
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high Demand
Here's how ISO is used in Technical Operations Manager jobs:
  • Managed 120 supervisors and technicians who provided technical services to both residential and business locations.
  • Provide liaison activity between client and Insurance Company and verification of coverage to lending institutions.
  • Serve as a Matrix Management liaison between departments to find solutions to overcome obstacles to provide the best customer service available.
  • Act as a liaison between business Users, IT application support teams, client service teams, and the service providers.
  • Chaired weekly comm initiatives meetings with department heads, managers, supervisors and vendors to seek collaboration and resolve issues.
  • Maintained responsibility for 3 different cable systems which comprised 8 supervisors and 85 cable technicians.
  • Coordinated work schedules, organized work flow, mentored new supervisors, and trained employees.
  • Acted as a technical liaison between FMC/Project Team and Major Op's customers.
  • Supervised and trained operations supervisors and sales teams in daily job functions.
  • Designed database for depository of training records to conform to ISO requirements.
  • Directed fault isolation and maintained 99.999% availability of GTECH WAN.
  • Monitored and maintained scheduled work hours for each supervisor's team.
  • Pioneer Electronics maintained both ISO certificates during each UL audit period.
  • Acted as a liaison between business operations and engineering teams.
  • Serve as technical liaison between customers and other technical resources.
  • Acted as a liaison with Citibank communicating issues.
  • Provided direct technical liaison to the customer.
  • Played an integral role as a Technical Advisor / Consultant for planning projects and upcoming operations.
  • Managed the Victor, NY facility through ISO [ ] registration in 13 months.
  • Administered multimillion-dollar program budget for remotely located advisor teams.

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2,102 ISO Jobs

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4. Technical Support
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high Demand
Here's how Technical Support is used in Technical Operations Manager jobs:
  • Provide technical support and supervision to minimize product quality, identify and correct conditions that affect individual and Plant Safety.
  • Resolved mission critical issues quickly by providing technical support, prioritizing and filtering requests for teams relied upon enterprise-wide.
  • Provided technical support for gaming systems, audio/video systems and corporate/private events.
  • Developed and delivered initial training of technical support representatives.
  • Develop and execute gap analysis and resolution as it relates to vendor management, technical support and dispatch.
  • Managed a team of 10 technicians in the technical support unit for the International Telecommunication Service provider.
  • Performed 2nd level technical support on Transmission, RF, BSC and BTS for Field Maintenance Engineers.
  • Administered and provided technical support for network applications such as MS Exchange and Goldmine Front Office.
  • Managed Election Central technical support for customers' technical issues during each election night.
  • Collaborated with 3rd party vendor technical support to resolve issues with hosted applications.
  • Managed all day to day operations/personnel of the Technical Support department.
  • Give customers technical support, basically on call 24hrs a day.
  • Empowered teams to provide a superior level of technical support.
  • Provided technical support and training to customers and clients.
  • Directed sales, product promotions, and technical support.
  • Provided daily technical support for 100 users.
  • Provided training and technical support for technicians.
  • Managed technical support staff of seventeen Developed company website and provided web development services to clients.
  • Implemented changes, executed training, and provided on-going technical support.
  • Assured that "total customer satisfaction" became our motto Provided technical support to technicians in field.

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961 Technical Support Jobs

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5. Service Delivery
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high Demand
Here's how Service Delivery is used in Technical Operations Manager jobs:
  • Plan and execute the redesign or reconfiguration of local operations to optimize service delivery operations to optimize service delivery and cost-effectiveness.
  • Instituted measures to improve/initiate change control processes, disaster recovery, third party vendor management and service delivery management/measurement processes.
  • Conceived and established quality management program, ensuring consistency of service delivery across engineers providing event support.
  • Optimized customer experiences, driving staff accountability and adherence to robust service delivery process.
  • Improved service delivery through restructuring.
  • Led national project teams including implementation of: National Help Desk, Service Delivery Model and enterprise vendor support contracts.
  • Promoted from IT Service Delivery Manager at Live Nation Entertainment.
  • Key Results: * Developed mutually-beneficial relationships with service providers to improve service delivery.
  • Fostered innovative culture to consistently deliver value-add analytical products while re-inventing service delivery.
  • Co-Led GE Healthcare Service Delivery Product Council, which delivered service requirements for all future products.
  • Completed 3 year capital expense plan Analyzed and proposed hardware redesign for all service delivery.
  • Created IT service dashboards to measure, track KPIs, and continuously improve service delivery.

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1,546 Service Delivery Jobs

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6. Project Management
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high Demand
Here's how Project Management is used in Technical Operations Manager jobs:
  • Key Responsibilities: The Operations Support Manager provides Senior Project Management technical expertise for technical and infrastructure related projects.
  • Provided project management, plant operations auditing, and quality/efficiency improvement programs for 23 bottling franchises.
  • Managed Project Management office for Technology division of FMCTI for new product development projects.
  • Project management of various value added solution delivered through multiple delivery channels.
  • Project Management for Enterprise Architecture Projects and Departmental projects.
  • Project management duties for initial network launch included vendor negotiations, budgeting, network deployment, and initial test and acceptance.
  • Project management - successfully managed critical system upgrades, server farm expansions (1), and new technology implementations.
  • Implemented the overall Project Management constraints/structure to be followed for all projects (Project Management Triangle/SDLC).
  • Provided project management and technical expertise to migrate 600 users mailboxes to Exchange 2003 and Outlook 2003.
  • Provided the plant facility with leadership in engineering, project management, maintenance and quality.
  • Handled budgeting, hiring, training and development, project management, salaries and reviews.
  • Served as project manager for all major projects using standard project management methodologies i.e.
  • Advised on communication, problem solving and project management.
  • Advanced training is project management.
  • Provide project management for all systems development and implementation projects.
  • Provided Comprehensive multi-project management of technology based projects.
  • Led team for the Central Command (USCENTCOM) Deployable Headquarters project providing project management and system engineering and test activities.
  • Project Management Skills: Researched and proposed new technology to meet the needs of the business unit.
  • Performed project management tasks through the whole life cycle before formal rollout.
  • Provided project management skills to support and anticipate clients business needs.

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21,700 Project Management Jobs

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7. Data Centers
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high Demand
Here's how Data Centers is used in Technical Operations Manager jobs:
  • Conceptualized and designed a NOC community status application to streamline communications between data centers and member services.
  • Manage Midwest (US) region Data Center rebuild and re-deploy for 7 Data Centers and 250+ separate client organizations.
  • Supervised round-the-clock HA environment, complete with network, backup & redundant systems, as well as data centers.
  • Managed the Data Center Hardware Station for one of four data centers in Northern VA.
  • Developed SLA's, SOP's, policy and procedures for all data centers operations.
  • Managed the AOL production network of six Data Centers and 90 person staff.
  • Oversee Facility managers in five other data centers located on the east coast.
  • Designed and deployed data migrations, web clusters to remote geographical data centers in Limerick, Ireland and Eagan, Minnesota.
  • Scheduled updates between AOL owned satellite NOCs, data centers and collocated properties.
  • Expense Control Monitor and approve expenses Conduct ROI on systems, software, applications, data centers and cloud-based solutions.

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697 Data Centers Jobs

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8. Process Improvement
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high Demand
Here's how Process Improvement is used in Technical Operations Manager jobs:
  • Provide feedback on trend analysis for continual improvement and recommend changes for continual process improvement with emphasis on automation and efficiency.
  • Deployed incident management program as a business process improvement that resulted in an unrecorded improvement in RTO of downed systems.
  • Process Improvement & Automation: Lead and manage process improvement initiatives driving towards automation through tool technology.
  • Identify areas for process improvement and collaborate with lines of business on requirements and execution methods.
  • Identified process improvements by recognizing trending issues in partner inquiries and recommending strategic solutions.
  • Delivered dozens of customer integration and process improvement solutions throughout broad product segments.
  • Utilized a Reliability-Centered Maintenance (RCM) approach for departmental process improvement.
  • Implemented process improvements utilizing Six Sigma methodologies and metric driven data reports.
  • Investigate and implement process improvements using lean manufacturing and decoupled molding techniques.
  • Instituted process improvement and validation utilizing statistical experimental design.
  • Explored technical innovations to streamline process improvements.
  • Consult senior management with process improvement recommendations.
  • Created and implemented an improved pricing model which created lower prices, yet 8% higher profits driven by process improvements.
  • Initiated process improvements at the Dayton ATM site which lowered labor unit cost by 10% two years in a row.
  • Developed services, call-center and site teams with deep competence in production systems and process improvement methods.
  • Manage the training and roll-out of new technology capabilities and process improvements.
  • Develop standards, lead projects, identify and implement process improvements.
  • Coordinated operations for FAEs organization and led cross disciple process improvement teams.
  • Contributed to functional specs, tool enhancements, and internal process improvements to facilitate and refine content workflow.
  • Produced process improvement plans for inter-departmental and intra-regional field operations in the AT&T Southeast region.

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2,576 Process Improvement Jobs

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9. Daily Operations
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high Demand
Here's how Daily Operations is used in Technical Operations Manager jobs:
  • Set up and managed all aspects of laboratory daily operations and staffing which resulted in a full functioning commercial laboratory.
  • Developed the Data Center's operational procedures and ran daily operations.
  • Provided monitoring and productivity tools for daily operations.
  • Managed daily operations of the HTC group, consisting of design and production of hydraulic power units sold to industries throughout Georgia
  • Managed a 24/7 staff in the daily operations and maintenance of production servers, PC's, Macs and the PBX.
  • Led daily operations for ICBM repair line, ensuring all program activities aligned with best practices and corporate objectives.
  • Managed the daily operations to provide cable and high speed internet services to both residential and commercial customers.
  • Created website and maintained, handle all marketing and sales, handled all IT aspects and daily operations.
  • Developed internal processes and managed daily operations, staffing to achieve $100k in 6 months.
  • Managed daily operations for the US Air Force's largest technical training squadron.
  • Manage the daily operations of multiple collocation environments and cloud services.
  • Coordinate daily operations for 4 supervisors and 30 technicians.
  • Oversee daily operations and employees.
  • Managed Office Daily Operations Managed Sales team and promotional operations
  • Reported directly to the hospital President.Technical Operations ManagerManaged daily operations and supervised 89 FTEs.
  • Led and managed daily operations for data center customers - 7 direct reports plus matrix management.Worked with sales to provide customer solutions..

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1,749 Daily Operations Jobs

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10. Technical Operations
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high Demand
Here's how Technical Operations is used in Technical Operations Manager jobs:
  • Managed all technical operations including six-sigma, technical on-line center, applications, and service engineering for Ultrasound business.
  • Reviewed current and proposed legislative issues and made recommendations regarding technical operations of voting and voter registration systems.
  • Aligned Technical Operations deployment and implementation methodologies tightly with agile development organization leveraging build tools and automation.
  • Manage day-to-day operations of the Technical Operations Department, including Components and the Processing Laboratories.
  • Assume responsibility for day-to-day operation of Workers' Compensation Technical Operations' Team.
  • Managed day to day technical operations and training to company personnel
  • Supervised motivated, trained, and developed employees and provide instructions and guidance in all aspects of daily technical operations.
  • Directed all aspects of technical operations for wholesale, retail and distribution company, with revenues totaling $3.2b.
  • Manage finances for the Marine and Technical Operations Team; balancing budgets (capital and expense).
  • Worked in L.A. North region (post merger), and managed smooth and efficient technical operations.
  • Work daily to manage supervisors and teams in the daily needs of technical operations and functions.
  • Promoted from Electronics Bench Technician to Technical Operations Assistant Manager within two years of employment.
  • Re-aligned the technical operations group with specific job focus and task assignments.
  • Managed all technical operations for telecom services.
  • Managed the Technical Operations department for a leading broadband cable television Provider serving over 130,000 customers in the city of Detroit.
  • Developed Operational Excellence guidelines as it related to the Technical Operations team - greatly improved the interworking's between various groups.
  • Engaged in multiple roles at various times to ensure optimal performance of the Technical Operations Department Systems Administrator.
  • Created weekly management reports in regards to the Technical Operations department and its productivity and efficiencies.
  • Managed technical operations department to an approve annual budget of $1.5 million and assisted in creating budgets.
  • Managed all technical operations of the Los Angeles Bureau, studios, edit facilities and feed point.

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161 Technical Operations Jobs

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11. Recovery Procedures
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high Demand
Here's how Recovery Procedures is used in Technical Operations Manager jobs:
  • Post mortem reviews conducted within 48 hours of all critical incidents to ensure all parties complied with agreed upon recovery procedures.

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2 Recovery Procedures Jobs

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12. Setup
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high Demand
Here's how Setup is used in Technical Operations Manager jobs:
  • Direct day-to-day floor operations of technicians including setup and strike delegating tasks appropriately.
  • Initiated RAC and standby databases setups in production for higher availability.
  • Sourced new facility, setup new process and procedures and outsourced overhead positions to reduce cost and keep capital expenditures low.
  • Helped grow the business via the procurement and setup 1200 data center computer servers and 250 TB of disk space.
  • Coordinated setup, site survey and tech managed yearly remotes from San Diego D-Conference with reporter Jim Goldman.
  • Managed PC setup and deployment for new employees using standard hardware, images and software.
  • Organized and setup for facilities special events, recruiting, and Chamber of Commerce functions
  • Maintain, operate, setup or troubleshoot tote boards and auxiliary odds boards.
  • Order, billing, delivery and setup of DME equipment when needed.
  • Defined network and production space needs; managed move-in and space setup.
  • Travel to show site to oversee setup and dismantle when required.
  • Facilitated the setup of Active Directory and upgraded all domain controllers.
  • Monitor Store Polling, POS Price File and Item setup.
  • Fulfilled both the roles of Operations and Install/Setup tech.
  • Exchange 2003/2007/2010 setup and administration.
  • Participated in the design and setup of tradeshow displays for this company and for Bruce Hardwood Floors.
  • Established and maintained IT network, technical setup and digital asset management for new LA location.
  • Executed event setup/stricke, capable of creative problem solving and gear repairs on the spot.
  • Expanded network to 2 new offices via VPN with multi WAN setup.
  • Manage Union technicians in the setup, and operations of multi-media events.

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266 Setup Jobs

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13. Oversight
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high Demand
Here's how Oversight is used in Technical Operations Manager jobs:
  • Created and reviewed/revised, as necessary, operating budgets to meet financial objectives/targets with oversight from corporate officers.
  • Provide necessary oversight and coordination to expedient repair of mechanical discrepancies with minimal operational impact.
  • Provided superior end-user support, team leadership and technological infrastructure oversight.
  • Impart direct supervision and technical oversight to DCGS-A system administrators.
  • Implemented cost reductions while providing capacity oversight and delivery accountability.
  • Have responsibility of crew management oversight and maintain overall morale.
  • Provide process enhancement and required oversight recommendations reports.
  • Provide oversight/guidance for all major technical initiatives.
  • Arrange for procurement of all incoming animals, oversight of animals' health during educational program and arranged all final adoptions.
  • Provide oversight of the DCGS-A Cloud Operations Team and provide direction and oversight to the DCGS-A Service Center.
  • Provided oversight of contract labor management, ensuring adherence to scope of work and quality standards.
  • Provided NDA/IND oversight and amendment drafting.
  • Selected as recipient of multiple prestigious awards recognizing contributions in planning and technical operations oversight.
  • Provide expert oversight to up-time and availability of Herbalife s global web assets in collaboration with the Development and Infrastructure teams.
  • Provided oversight and analysis in evaluating and choosing technology tools (e.g.

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520 Oversight Jobs

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14. Internet
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high Demand
Here's how Internet is used in Technical Operations Manager jobs:
  • Provided procurement and contract administration for Internet sales through coordinating showroom and Internet supply databases to ensure efficient product ordering.
  • Delivered quality, dependable video, internet and telephone services maintenance in a timely and professional manner.
  • Passed Cisco Security Posturing Assessments and Internet Security audits achieving the highest security level in the company.
  • Managed technical operations of the company focused on Windows-based software development and Internet product development.
  • Established and managed Internet connectivity with several providers across several locations.
  • Prepared innovative print and Internet advertisements.
  • Designed and maintained the internet systems, the subscriber connections, supporting customers' computer servers, switches, and routers.
  • Introduced community-wide broadband Internet service networking infrastructure making it accessible to more than 200 members of the resort community.
  • Managed internet, website, and database implementation and integration, including an expansion with three satellite stores.
  • Maintain 17 Market Data Services, 14 ECN trading services, leased lines, and internet services.
  • Maintain customers Internet, voice and data services while working to upgrade their service packages.
  • Port Utilization planning to maintain sufficient bandwidth for internet and telephony needs in all markets.
  • Established an on-line billing service for centralized Wi-Fi Internet Access.
  • Contract Completed) Network/Internet/E-Commerce Security Manager Consultant
  • Assisted in the development of a mobile satcom system to deliver real-time video from oil and gas drilling platforms via internet.
  • Implemented Internet recruiting programs, working with Web developer to build Web site and cross-branding with other job search sites.
  • Provided internet/extranet multi-location web hosting, SuperDOT electronic trade order routing, security and network services.
  • Implemented Internet and Extranet Firewalls including VPNs, content filtering, and virus screening.
  • Founded and ran a combination ISP and internet caf business with two partners.

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317 Internet Jobs

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15. SQL
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average Demand
Here's how SQL is used in Technical Operations Manager jobs:
  • Managed conversion of the defect tracking database from Access to an HTML Web based solution with a SQL back-end.
  • Developed a SQL generator tool for the ad operations user-base resulting in elimination of manually writing SQL.
  • Included in this documentation was the data dictionary for all the Microsoft and MySQL databases.
  • Resolved 50 client-side bugs relating to bad data on a weekly bases using SQL.
  • Spearheaded the conversion of internal outsourcing software from Oracle to SQL-based system.
  • Administered the company's four databases running MS SQL 2005 and 2008.
  • Created SQL Server database using Microsoft SQL Server 2005.
  • Maintained external access control through MySQL.
  • Managed Microsoft SQL Server 2000, 2005 and 2008.
  • Performed SQL Tuning and Performance Test Designed and developed System based on Struts/Spring with MVC design pattern and J2EE.
  • Designed VLAN management software with VB.net and WAMP MySQL backend database for use with CISCO Catalyst 3750 network switches.
  • Provided ad hoc reporting using SQL Server and/or Microsoft Excel self-serve reports.
  • Deployed new Commvault backup solution across the enterprise with agents such as SQL, Data and Exchange Migrator.

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2,229 SQL Jobs

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16. SLA
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average Demand
Here's how SLA is used in Technical Operations Manager jobs:
  • Slashed credits distributed to escalated customers by 70% with comprehensive analysis of crediting procedures and establishment of monthly targets.
  • Translate business needs and priorities into Continuous Improvement Strategies and Initiatives that contributed to improve manufacturing process.
  • Comprehended operational concepts quickly and translated them into writing.
  • Directed a team that improved SLA's times by 8%, providing career advancements for top performers.
  • Achieved a strong reputation for client satisfaction in meeting all quality and SLA expectations.
  • Developed service level agreements SLA for support and customer response & issue resolution.
  • Worked closely with client to gather and assess monthly SLA reporting requirements.
  • Standardized new hosted ticketing system with internal SLA s in place.
  • Monitor and resolve support tickets via Remedy tool as per SLA.
  • Involved in the translation and metadata process.
  • Implemented SLA reports that tracked infrastructure and transaction processing which were compiled and monitored on a monthly basis utilizing Cognos.
  • Developed Service Level Agreements (SLAs) for key internal customers, resulting in measurable performance improvements for support team.
  • Designed and built teams to meet four hour SLA response times nationwide while operating in a tight margin business.
  • Maintained optimal performance of customer SLA through two hardware platform and three software platform updates.
  • Monitored vendor compliance with SLAs and oversaw technical support of corporate and branch offices.
  • Created and maintained SLAs with heads of IT and Operations in New York.
  • Conducted weekly vendor meetings ensuring AOL and its vendors meet SLAs.
  • Improved SLAs of the department resulting in an improvement of deliverables by 300%.
  • Supported requests from over 400 users and met SLAs 100% of the time..
  • Established SLAs with clients and OLAs with internal departments.

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92 SLA Jobs

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17. Logistics
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average Demand
Here's how Logistics is used in Technical Operations Manager jobs:
  • Reviewed, validated and approved purchase requisitions ensuring technical relevancy, time-line compliance and logistics availability data to ensure fiduciary responsibility.
  • Produced and developed highly customized paging retail packaging, automation, and logistics for European market.
  • Diagnosed inefficiencies in marketing budget forecast and operational budget for marketing asset builds and logistics.
  • Coordinated logistics and preparation of all voting system equipment and supported testing processes.
  • Advised and directed university department conference services on operational logistics.
  • Managed logistics supporting all Trade Show activities and product demonstrations.
  • Conducted training on logistics and operations procedures.
  • Worked with customer accounts and assisted with revamping quality of service logistics that increased reliability rating and gave same day service.
  • Enhanced performance in areas of production planning, logistics, and supply chain management with creation of computerized data management system.
  • Managed operations, including logistics, customer service, billing, IT department, front/back office (10-50 employees).
  • Process documentation, PFMEA, Control Plan, Process Flow, Packaging & work Instructions, PM plan & Logistics.
  • Led teams in providing communications, maintenance and logistics support to 20+ communications teams to ensure seamless 180-day deployment.
  • Coordinate daily logistics, (shipping and receiving) to ensure accurate inventory levels and return defective products.
  • Established ISO 9000 compliant Calibration Logistics and Preventative / Predictive Maintenance Systems leading to Divisional ISO 9000 Certification.
  • Deployed to various locations globally to set up and manage logistics, movements, and airfield operations.
  • Coordinate the crew and all technical logistics for the High-Def coverage for the 'Red Carpet' show.
  • Assisted in designing logistics for in theater VIP service and seating.
  • Directed special event coverage; scheduling, logistics and technical support.
  • Approve all logistics with country agent and helicopter companies.
  • Consult with clients about logistics of the job.

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4,050 Logistics Jobs

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18. New Technologies
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average Demand
Here's how New Technologies is used in Technical Operations Manager jobs:
  • Introduced new technologies theories to collaborate with IT Managers and Directors in strategic planning efforts to spearhead operational issues.
  • Partnered with Key Enterprise Technology and Access Control concerning policies, procedures, new technologies, etc.
  • Saved hardware and office costs of $5 million over a 10 year period through new technologies.
  • Managed the team's involvement in the support and implementation of new technologies and processes.
  • Evaluated new technologies and services to be offered by the department.
  • Coach Field Technicians on new technologies and equipment.
  • Formed customer delivery methods for SLAs, and analyzed and implemented new technologies that enhanced customer acceptance and application performance.
  • Key responsibilities included management of service providers, contract negotiation, continuous improvement initiatives and architecting/reviewing new technologies.
  • Coordinated with Marketing on the deployment of new technologies, such as NVOD, Broadband Digital platforms and networks.
  • Involved in all new technologies including CDMA Microcell, telephony, fiber optics, bandwidth compression, and TVRO.
  • Managed rollouts of new technologies and services.
  • Researched and made recommendations on new technologies and trends to increase departmental workflow efficiencies.

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286 New Technologies Jobs

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19. Technical Staff
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average Demand
Here's how Technical Staff is used in Technical Operations Manager jobs:
  • Developed and implemented site-specific policies and procedures, quality assurance programs for clerical and technical staff.
  • Performed personnel evaluation and supervision of technical staff.
  • Deployed and maintained a full monitoring and management solution to alert and notify technical staff of potential server and network issues.
  • Recruited, mentored, and managed a technical staff of approximately 25 to include project managers, technicians, and programmers.
  • Supervised technical staff (up to 9) and fulfillment, customer data recovery, quality assurance, and customer service.
  • Mentored the technical staff including SAAS project execution, hiring, terminations, training, professional development and performance management.
  • Supervised and evaluated the programming staff, including the selection and training of the temporary technical staff.
  • Directed technical staff of 6 in support of international organization with 700+ staff from 60 countries.
  • Managed Technical Staff responsible for 136 remote sites in an Active Directory / Cisco environment.
  • Guided both warehouse and technical staff; executing efficient/productive work environments for 10 years.
  • Managed all technical staff (8), equipment, facilities and operations.
  • Managed technical operations for the entire warehouse and its entire technical staff.
  • Maintained work load for technical staff to meet or exceed customer requirements.
  • Managed the technical staff that supports network and technical classroom operations.
  • Managed technical staff in the electronic and mechanical repair center.
  • Created and managed individual development plans for all technical staff.
  • Managed the Technical staff and responsible for break/fix training.
  • Maintained 90 % quality assurance of all technical staff.
  • Develop employee and leadership skills of technical staff.
  • Hire and supervise large technical staff for the AFI Discovery Channel Silverdocs Documentary Festival - a 10-day int'l.

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724 Technical Staff Jobs

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20. Management System
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average Demand
Here's how Management System is used in Technical Operations Manager jobs:
  • Trained on fundamentals of ISO 9001 Quality Management System along with performing gap analysis audits on various warehouse/transportation operations and locations.
  • Developed effective business-oriented web content across various subject matter areas and published to web via content management system.
  • Provide alternate Energy Management System or Building Automation System options to meet specific client requirements.
  • Helped plan and implement a leading-edge, single-source content management system and methodology.
  • Maintain documentation for Energy Management System installation work requirements.
  • Evaluate Hardware specifications for multiple Energy Management Systems.
  • Implemented SysAid service request management system and produced meaningful reports and other metrics on help desk performance.
  • Migrated support areas from Plexus to Sun servers to support the homegrown data management system.
  • Performed TPI training and insured compliance to the Integrated Management Systems procedures.
  • Designed and Developed IT-Resource Application Life Cycle Management System (ALMS).
  • Redesigned and built an enterprise-wide integrated network management system (INMS).
  • Installed and maintained a web based document management system.
  • Project Manager for installation and implementation of Highjump warehouse management system.
  • Designed and implemented configuration management system to handle unmanaged appliances.
  • Train users on common Microsoft application and (MRI) Management Reports Intl property management system.
  • Implemented a license & asset management system (GLPI) and all contingent workflows.
  • Implemented change management system that reduced unapproved datacenter changes to less than 1%.
  • Developed a troubleticketing system and change management system for use by all departments.
  • Evaluate suppliers' (Siemens, Incenergy, TCS Basys) Energy Management System technical specifications and modify accordingly.
  • Design, build and maintain websites utilizing HTML, CSS, javascript and the content management systems Wordpress and Joomla.

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1,552 Management System Jobs

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21. Inventory Control
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average Demand
Here's how Inventory Control is used in Technical Operations Manager jobs:
  • Administer inventory control systems; track the outflow of inventory and ordered new inventory according to business and customer requirements.
  • Monitored material management procedures, inventory control, safety-training program, and security, assuring compliance with company policies.
  • Repair Center Technical Documentation and Quality Control Procedures Semiconductor Purchasing Management * Semiconductor Management Inventory Control System 5.0.
  • Inventory Control: Monitor and track inventory of equipment and company assets to ensure accurate inventory records.
  • Partnered in developing explosives cleaning process, compliance procedures, and implementation of inventory controls.
  • Monitor inventory control policies to ensure adherence of contractual business practices.
  • Maintained inventory control/asset management to prevent excessive loss.
  • Established an inventory control system, including the prime physical location, addition and deletion procedures and a safety stock program.
  • Managed facility operations and supply chain functions including inventory control, receiving, packing, and shipping for hardware/software product lines.
  • Managed projects through Google Apps for contacts, communications, scheduling, inventory control and curriculum offering between instructors.
  • Plant maintenance duties included; plumbing, electrical, pumps, motors, inventory control systems and centrifuge unit.
  • Performed all QC operations for all computers bought and sold including inventory control and handling of all products.
  • Perform inventory control and annual audit of staff performance to ensure procedures and policies are followed.
  • Ensured adherence to processes and policies in relation to inventory control of all assets.
  • Assessed the needs of the department for inventory control and purchased the items.
  • Inventory control - input an output.
  • Manage Inventory control parts and materials.
  • Order Supplies for entire store as needed.Responsible for inventory control and P&L.
  • Perform monthly driver's safety and technicians inventory control trainings.
  • Schedule Inventory control Installation of windshields/ flat glass Customer Service Representative Ordering Materials Customer billing and invoicing Training of Staff

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949 Inventory Control Jobs

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22. Direct Reports
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average Demand
Here's how Direct Reports is used in Technical Operations Manager jobs:
  • Conduct monthly one-on-one sessions with direct reports to ensure maximum production and clear expectations including call observations.
  • Complete annual performance evaluations of direct reports and assess for promotional opportunities.
  • Managed direct reports to achieve documented technical operations standards, policies.
  • Staff included of 7 direct reports both technical and project managers in three states and two indirect International reports.
  • Evaluated the issue logs daily and worked on resolutions utilizing the QC application with PMs and direct reports.
  • Promoted skill-set development across network of 150 direct and indirect reports to expand product and service knowledge.
  • Performed annual employee performance reviews for all direct reports, planned and maintained individual and group training.
  • Managed a team of two direct reports providing on-site and remote support for training center operations.
  • Reduced the number of direct reports from 20 to 17 utilizing technology to accomplish necessary tasks.
  • Hired, trained, developed, scheduled, and mentored direct reports in a 24/7 environment.
  • Defined and directed efforts of direct reports, and reported progress to PM team.
  • Improved training compliance from 73% to 100% for all direct reports.
  • Set annual budgets and objectives and communicated objectives to direct reports.
  • Managed four direct and forty five indirect reports.
  • Supervised five direct and fifty indirect reports.
  • Managed a staff of 21 direct reports.
  • Directed a staff of 15 direct reports.
  • Created career paths for direct reports.
  • Lead team of 10 direct reports.
  • General Administration: * Review and approval of personnel related issues for direct reports such as paid time off, etc.

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3,075 Direct Reports Jobs

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23. Voip
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average Demand
Here's how Voip is used in Technical Operations Manager jobs:
  • Spearheaded implementation of VoIP telephony service.
  • Worked with the teachers to insure VOIP communications was functioning properly and resolved issues as they were reported.
  • Establish online training and E-Learning curriculum for TCP/IP, networking and VoIP, with no training budget.
  • Provided support for equipment including Cisco router, switches, printing equipment, and VoIP services
  • Maintained VOIP phone system and distributed extensions, phone numbers and desk / Cell phones.
  • Implemented and maintained a VoIP infrastructure based on Cisco UC technologies for corporate voice services.
  • Deployed Voice Over IP Telephony, VoIP, SIP Gateway, SIP Proxy Server.
  • Deployed and installed Cisco VOIP solutions for users in remote office locations.
  • Managed VoIP/PRI telephony across four sites.
  • Upgraded system and deployed VOIP.
  • Managed a team of eight Telecom Analysts which supported VoIP and TDM based phone systems multiple offices.
  • Implemented Nortel Networks call center systems to include VOIP business continuity solutions, reporting and workflow processing.
  • Supported infrastructure consisting of Call Routing, VoIP Technologies, Networking Infrastructure, Call Recording and Citrix/VMware Desktop Virtualization Technologies.

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305 Voip Jobs

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24. Active Directory
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average Demand
Here's how Active Directory is used in Technical Operations Manager jobs:
  • Transitioned NY office to Windows 2003 server environment upgraded existing domain to W2K3 active directory and implemented new group/security policy.
  • Installed, maintained and managed server infrastructure including application, active directory and file servers.
  • Manage and support server based information and communication systems (QS1, SQL Server, Active Directory, ZOHO CRM).
  • Assisted in leading the Active Directory Operation Team, handling the support of 20 Domains, across 150 Domain Controllers globally.
  • Manage technical security architecture, including Sarbanes-Oxley, application and physical security, and Active Directory (AD) audits.
  • Managed Active Directory, Group Policy and Exchange 2010 new user accounts, mailboxes and groups.
  • Created and managed active directory, mobile devices, and digital and video messaging support.
  • Maintained MS Exchange servers and managed Windows 2000 Active Directory.
  • Manage and oversee MS Active Directory and MS Exchange 2010.
  • Configured Active Directory and Exchange email systems.
  • Managed Active Directory, DNS, GPO, DHCP servers.
  • Lead support for enterprise Active Directory, MS Exchange [ ] email, enterprise AD/BIND DNS, and FTP services.
  • Coordinated and led teams of Active Directory, Event Management /Monitoring and integrations.
  • Managed a Windows [ ] Active Directory migration, as well as support and maintenance of 120+ servers.
  • Key management technologies include HP Openview, LANDesk, Active Directory, and Apple Remote Desktop.
  • Implemented seamless connectivity (SSO) between Active Directory and Linux using ldap, kerberos, and sssd.

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136 Active Directory Jobs

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25. PCS
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average Demand
Here's how PCS is used in Technical Operations Manager jobs:
  • Maintain IT networks, telephone system and desktop PCs
  • Install Compaq PCs/servers for WAN network.
  • Advanced the VTC platform by implementing Clearsea webcam desktop video conferencing clients to 30+ PCs.

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137 PCS Jobs

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26. FCC
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average Demand
Here's how FCC is used in Technical Operations Manager jobs:
  • Maintain records as required by system, regional, and corporate offices, the FCC, and other government agencies.
  • Meet and maintain all key metrics: NCTA, repeats service /installation public files for the FCC and CLI files.
  • Monitor current procedures and tests performed in accordance with FCC standards to insure compliance with FCC standards.
  • Supervised and ensured compliance with all EEOC/ADA, safety requirements and FCC rules and regulations.
  • Ensured compliance with FCC standards for leakage, 24-hour proof of performance, and distortions.
  • Insured System integrity for FCC Proofs and CLI monitoring.
  • Engineered paging sites to comply with FCC regulations.
  • Insured compliance of FCC public inspection files.
  • Maintained FCC files and ensured compliance.
  • Assure FCC compliance in all areas Act as technical trainer for in-coming CAE.s

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25 FCC Jobs

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27. Troubleshoot
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average Demand
Here's how Troubleshoot is used in Technical Operations Manager jobs:
  • Performed local and remote troubleshooting and identify resolutions to problems and concerns to achieve end-user satisfaction.
  • Manage customer support programs and technical troubleshooting related to a variety of products.
  • Provided remote programming, technical assistance and troubleshooting to end-users and interconnect providers.
  • Used excellent troubleshooting ability to resolve difficult hardware or software problems.
  • Network monitoring and troubleshooting solution design.
  • Identified and address technical issues and offered in-depth troubleshooting to resolve customer complaints, inquiries, and community relations' issues.
  • Job duties included troubleshooting all automated devices on wellheads, installing all devices, and commission on all completions of wellheads.
  • Ensured development, quality, and delivery of troubleshooting diagnostic guides, including support training information for U.S. Military Bases.
  • Sole individual responsible for the maintenance and troubleshooting of the department and equipment while anticipating problems and creating solutions.
  • Established Tier 1 and Tier 2 technical support help desks to troubleshoot secure, non-secure, and proprietary networks.
  • Provided on-sight troubleshooting, diagnosis, and corrective responses to systems failures, moves, adds and changes.
  • Provided troubleshooting all batch and system issues and escalated o the technical support and customer's groups.
  • Applied troubleshooting, operations, and break fix methods and solutions for high-volume customer base.
  • Answered customers phone calls to assist with troubleshooting a problem.
  • Assisted customers as well as employees with troubleshooting via phone.
  • Assigned customer calls, leading an advanced troubleshooting team.
  • Handled all routing, troubleshooting & customer support.
  • Awarded three Navy Achievement Metals for different successful leadership and troubleshooting evolutions.
  • Conduct training in troubleshooting microwave network (18GHZ), headend, distribution problems, and proof of performance testing.
  • Optimize, troubleshoot and repair at the customer sites Repair breakdowns and perform preventive maintenance at customer sites.

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48 Troubleshoot Jobs

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28. Linux
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average Demand
Here's how Linux is used in Technical Operations Manager jobs:
  • Mentored Linux Service Operations team during company reorganization and restructuring.
  • Established Windows and Linux security update schedule.
  • Deployed and supported several hundred Linux and Windows servers related to trading, market data, back office and corporate roles.
  • Managed fifteen person team of both employees and contractors in a Cisco network, Windows and Linux server based environment.
  • Plan included technologies including, NSI Double-Take Replication software, Oracle Data Guard technologies, and various Linux replication products.
  • Performed direct hands on Linux troubleshooting at the OS and hardware level.
  • Acquired basic knowledge of Ubuntu / Linux environments.
  • Managed a team of ten Linux Operations engineers.
  • Maintain the Corporate Windows and Linux Servers.
  • Migrated 94 physical Windows and Linux servers to VMware with zero production down time.
  • Performed systems administration on Sun Solaris, IBM AIX, RedHat Linux.
  • Designed and deployed large Solaris, Linux & VMWare solutions to increase scale and performance for application hosting infrastructure.
  • Managed WDS, Ghost, Clonezilla, Acronis, KACE, Linux and Altiris imaging solutions.

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437 Linux Jobs

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29. Unix
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average Demand
Here's how Unix is used in Technical Operations Manager jobs:
  • Provided Unix support for clinical development.
  • Managed a team of 15+ system administrators in the Atlanta Data Center supporting all E-Business customers in the Windows/Unix environments.
  • Designed and implemented PCI compliant maintenance strategies for z/OS, z/VM, Linux on z, UNIX, and Windows.
  • Performed all tasks in administration of UNIX AIX, Linux RHAS & SLES performance improvement.
  • Assumed lead role for 8 member Tandem and UNIX system administrator teams, concurrently.
  • Managed the administration of both the UNIX and NT domains.
  • Managed UNIX administration team responsible for 150 distributed UNIX systems.
  • Managed all digital commercial add insertion servers running Unix.
  • Configured ASM on UNIX platforms.
  • Manage UNIX (Apache) and Windows (IIS) web page servers.
  • Helped launch and promote Solaris (UNIX) operating system on two new hardware architectures: Intel and Power PC.
  • Provide batch support using Autosys in Unix / Linux environments.
  • Managed Wintel and Unix/Linux server patching and maintenance.

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73 Unix Jobs

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30. HR
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low Demand
Here's how HR is used in Technical Operations Manager jobs:
  • Coordinate Business Continuity and Disaster Recovery exercises and any client initiated DR testing throughout the year.
  • Managed capital development and selected contractors through implementation and start-up.
  • Managed administrative support staff that coordinated logistic support necessary to hold classes in the National Learning Center and throughout the U.S.
  • Coordinated activities of workers through recording of hours, processing time records, compiling payroll statistics and maintain payroll control records.
  • Proposed improvements in company packaging and transportation systems to save three million dollars in product damage and material costs.
  • Led team through periods of change in upgrades, process improvements and security initiatives, including PCI compliance.
  • Managed 26 team members located in three offices with an operating budget of approximately 1.5 million dollars.
  • Reduced the time from complaint to resolution by 70% through Six Sigma DMADV project.
  • Implemented a three-tiered network design (web, application, database on separate networks).
  • Established and maintained loyal and long term client relationships with C-Level Executives throughout tenure.
  • Reduced overtime by 40% within all departments through restructuring and improved staff utilization.
  • Delivered technical status reports to the sales and management team throughout the project.
  • Increased GMP audit score by 22% through facility upgrades and employee practices.
  • Educate technicians in Dallas TX, St. Louis MO and throughout Louisiana.
  • Reduced workforce while increasing production through hands-on training.
  • Negotiated vendor pricing and led implementation initiatives throughout all phases of project lifecycles.
  • Operationalized field to drive excellence through metric management.
  • Guided management team through transition from system engineering and network implementation to a results driven customer oriented commercial network operation.
  • Increased team efficiencies by 30% thru a dramatic decrease of dependency with communications and on-premise solutions
  • Walk through with clients after completion Upselling reccomendations Carpet repair and stretching.

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10,881 HR Jobs

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31. Osha
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low Demand
Here's how Osha is used in Technical Operations Manager jobs:
  • Monitored safety procedures and surpassed OSHA standards.
  • Implement safety procedures, and OSHA, and state, and federal guidelines for safe working conditions within all facilities.
  • Manage the safety committee consisting of 14 members, which maintains OSHA requirements and safety issues throughout the facility.
  • Led the compliance strategy for OSHA regulatory policies, AAMI standards, and state and federal CMS regulations.
  • Maintained OSHA standard requirements and NEC code to ensure compliance with corporate and regulatory safety standards.
  • Maintain inventory, schedule staff assignments and schedules; enforce safety OSHA standards in the field.
  • Ensured compliance with CLIA, CAP, OSHA and other agencies as required.
  • Conducted safety meetings and OSHA compliance, FCC compliance.
  • Complied with OSHA standards for a safe working environment.
  • Manage 7 employees Oversee Site Managers and facilities while providing direction and guidance for OSHA Compliance.
  • Provide facility oversite for OSHA compliance and risk management.
  • Provided team leadership and training to staff in OSHA regulations, physical protection, wireless installation and achievement of industry standards.

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170 Osha Jobs

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32. IP
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low Demand
Here's how IP is used in Technical Operations Manager jobs:
  • Delivered all-encompassing leadership, with full accountability for performance reviews, career mapping and succession planning.
  • Possess proven communication skills, strong leadership capacity and a bottom-line orientation.
  • Sourced, developed proposals, integrated and maintained monitoring tools and equipment.
  • Managed multiple external vendor relationships for equipment procurement and ongoing service.
  • Conducted staff performance evaluations utilizing annual equipment knowledge assessments.
  • Take ownership of production support issues and engage the appropriate resources to deliver timely solutions that satisfy business needs.
  • Pioneered manufacturing practices for pagers and cell phones to leverage common processes, equipment, and systems.
  • Managed various high profile multiplexes, with patron attendance in upwards of 2 million a year.
  • Sourced and installed all equipment including PC s and monitors, Video wall and controllers.
  • Participate as a technical contact for major releases and new product implementations within the Organization.
  • Designed and implemented successful migration strategy for multiple Exchange 5.5 sites to Exchange 2003.
  • Researched & negotiated pricing with equipment/material vendors: Saved $20,000 - $30,000/year.
  • Managed the receiving and shipping of robotic pool cleaners sent for servicing.
  • Provided reporting on rental status and pasted due equipment to customers.
  • Handled all mailing of prescriptions' and customer pick ups.
  • Implemented an on-line equipment request form.
  • Directed daily activities of the warehouse including labor scheduling, personnel management, space utilization, inventory and equipment.
  • Hire and Train all employees and multiple externs for Pharmacy Tech and Medical Billing and Coding and Service Tech for DME.
  • Participate in internal meetings and regular reviews with the client team on deliverables.
  • Identified, benchmarked, validated and implemented packaging equipment for Drug Eluting Stent.

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1,244 IP Jobs

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33. Vmware
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low Demand
Here's how Vmware is used in Technical Operations Manager jobs:
  • Prepared and delivered quarterly business reviews to Executive level associates at VMware using Microsoft PowerPoint and WebEx software.
  • Negotiated and delivered Enterprise Licensing Agreement for VMware.
  • Managed VM servers hosted on ESXI servers through VMware V-Center and server image backup solution.
  • Served as the primary point of contact for VMware TAP partners requesting support.
  • Manage VM servers hosted on ESXI servers through VMware V-Center.
  • Manage relationships and contracts with strategic partners such as Equinix, EMC, Cisco, VMware, HP, and Dell.
  • Led a team to plan and perform VMware/SAN migration from physical servers/DAS to virtualized high-availability clusters.
  • Configured, managed, and protected a VMware vSphere datacenter environment which serviced over 30 employees and 22 websites.
  • Created Windows server virtualization services using VMWare desktop and MS virtual server software (pre Hyper-V).
  • Performed installation and administration of VMware ESXi and managed virtual machines with VCenter.
  • Upgraded our VMware Farm from ESXi 4.1 to VMware ESXi 5.1.

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202 Vmware Jobs

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34. Day-To-Day Operations
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low Demand
Here's how Day-To-Day Operations is used in Technical Operations Manager jobs:
  • Managed day-to-day operations of business to ensure maximum profitability was maintained while achieving the highest level of customer service.
  • Managed day-to-day operations of a textile dyeing operation.
  • Serve as Manager of Plant Operations and Physical Environment Safety Officer to oversee day-to-day operations in the plant and facility.
  • Supervised the day-to-day operations of the systems and applications used by First Republic Bank.
  • Managed the strategic vision and day-to-day operations, ensuring the continuous operations of Perceptive's 24x7x365 Clinical Saas/Hosting & Service environments.
  • Supervised all aspects of industrial cleaning, as well as ran day-to-day operations in Rockdale, Texas, office.
  • Execute day-to-day operations in the pharmacy as they pertain to workflow, production quotas and cycle fill deadlines.
  • Managed the day-to-day operations for all modalities within the Radiology department MRI Technologist - Performed MRI examinations.

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35. QA
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low Demand
Here's how QA is used in Technical Operations Manager jobs:
  • Maintain all appropriate QA/QC documentation according to current federal and state requirements.
  • Directed ongoing quality assurance (QA) program that met or surpassed hospital/JCAHO and ACR standards for patient and staff safety.
  • Supervised seven supervisors with over one hundred techs, and three QA Techs, had three off site location under me.
  • Qualified as 81A, 81B, and 81C CDQAR for Intermediate level and 13A CDI for Organizational level maintenance.
  • Hired, trained, and managed a team of QA engineers and project managers to certify new partners.
  • Managed projects and tasks by working with development team, QA team, Build team and customers.
  • Created $350k in savings by transitioning enterprise QA teams from licensed tools to open source alternatives.
  • Coordinate with QA to evaluate solutions, propose a design and reach agreement on design.
  • Worked with the QA Department to establish a reporting system to track MIS efficiency.
  • Implemented QA program for radiologist over reads, film processor and patient surveys.
  • Result: The project was successfully installed at CENTCOM Headquarters in Qatar.
  • Managed testing and QA for NAS software development and storage hardware integration.
  • Managed team of 6 developers and 3 QA testers / Analysts.
  • Reported directly to the Vice President of QA & Development.
  • Established QA test methods according to ASTM and GMP guidelines.
  • Create development and QA team.
  • Raised QA scores from 90%+ to 97%+ through focus on KPI initiatives.
  • Motivate, Manage and Develop QA team of Technicians and Engineers to ensure that products meet highest standards and customer satisfaction.
  • Developed and implemented QA/Helpdesk processes, strategies, and documents to promote best practices, including Sarbanes-Oxley regulatory audit compliance.
  • Managed teams of QA, Graphic designers, and offshore development team to achieve project deliverables and goals.

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415 QA Jobs

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36. LAN
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low Demand
Here's how LAN is used in Technical Operations Manager jobs:
  • Developed agreeable union contract language to accommodate a 24/7 work schedule, reduced classifications and flexible criteria for performing changeovers.
  • Worked with national and regional ITS Communications leaders focusing on communication plans consistent with technology and business continuity firm-wide guidelines.
  • Contribute dynamic leadership skills and industry expertise toward managing and supporting all aspects of a manufacturing plant.
  • Created technology migration plans format for business review process.
  • Established format for technology migration plans.
  • Maintained budget of $1.8M to plan installation of new network systems and modification and maintenance of existing systems.
  • Managed reorganization transition planning for department on behalf of 18 clients and more than 30 associates.
  • Develop and maintain strategic and operational plans for 1 year, 3 year and 5 years.
  • Designed and developed good manufacturing practices for the plant to comply with FDA requirements.
  • Plant trees as part of the reforestation program to replace logged land.
  • Develop and implement business plans, financial reports and performance forecasts monthly.
  • Develop and maintain appropriate vendor relations as required by the plan.
  • Provide for periodic testing and auditing of the plan.
  • Plan, train staff and form business justification case.
  • Handled the implantation and accreditation of the facility.
  • Develop, plan, and supervise cloud solutions.
  • Developed program implemented by company to effectively handle solid waste generated at a multi-plant $200 million facility that allowed operations.
  • Manage 500 seat Citrix environment used internationally (Mexico, England, Canada, Poland, Germany, India).
  • Maintained library of over 150 client resources and planned client-facing webinars on product updates.
  • Participated in the budget process, such as annual IT budget planning, quarterly reconciliation and ad hoc expense reports.

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207 LAN Jobs

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37. Information Technology
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low Demand
Here's how Information Technology is used in Technical Operations Manager jobs:
  • Recommend information technology strategies, policies, and procedures by evaluating business needs; identifying issues; and reviewing corporate requirements.
  • Experienced, solutions-focused Information Technology Professional with years of experience in Information Technology and Telecommunications.
  • Developed and updated the long-term information technology plan for the entire Legal Services/Commercial Services division.
  • Managed the Riley Technologies corporate Information Technology infrastructure.
  • Provided oral and written guidance on all IT related task and issues to the P&R Director of Information Technology.
  • Managed a two person team which was responsible for all aspects of the information technology infrastructure.
  • Demonstrated sound information technology engineering expertise by implementing and reviewing operational controls in a newly developed and fully automated environment.
  • Evaluated and developed alternative training curriculums for Northeast Information Technology Support Staff to deliver train the trainer programs.
  • Assumed roles and responsibilities of Director of Information Technology when position became vacant.

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3,363 Information Technology Jobs

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38. Ensure Compliance
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low Demand
Here's how Ensure Compliance is used in Technical Operations Manager jobs:
  • Managed interfaces for internal and external audits including all Sarbanes-Oxley expectations and FFIEC regulations to ensure compliance was successful.
  • Functioned as Technical Lead in projects to ensure compliance imperatives across multiple departmental and corporate level compliance efforts.
  • Implement, direct and ensure compliance of all laws, regulations, company policies and company values and code of conduct.
  • Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
  • Plan and implement projects and machine moves coordinating with other departments and regulatory bodies to ensure compliance.
  • Develop and implement processes as needed to ensure compliance with SOW's on all programs.
  • Assessed claims and ensure compliance within standards, reported directly to senior managers.
  • Follow and ensure compliance of ISO Safety Matrix by conducting monthly audit.
  • Follow and ensure compliance with all safety and environmental protocols.
  • Evaluated, selected and managed contract manufacturing sites to ensure compliance with cGMP, GLP and corporate contract guidelines.
  • Worked with corporate and partner IT departments to ensure compliance and interoperability when installing and testing new systems.
  • Monitor SLAs, contracts, and delivery of services to ensure compliance with contract terms.

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2,485 Ensure Compliance Jobs

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39. Performance Reviews
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low Demand
Here's how Performance Reviews is used in Technical Operations Manager jobs:
  • Managed the preparation of performance reviews in collaboration with Northrop Grumman Country Manager.
  • Completed payroll and completed quarterly and annual performance reviews.
  • Supervised nine employees, including hiring, firing, training, performance reviews, and scheduling.
  • Completed performance reviews on employees and coached for performance.
  • Managed performance reviews, training and evaluations.

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463 Performance Reviews Jobs

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40. Sharepoint
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low Demand
Here's how Sharepoint is used in Technical Operations Manager jobs:
  • Defined architecture and innovative policy balancing user flexibility with data security by leading team governing SharePoint environment.
  • Designed and developed a SharePoint knowledge repository to collect best practices and training.
  • Managed SharePoint 2007 instance for Managed Services
  • Directed staff members on the design and implementation of a SharePoint web page for marketing our services.
  • Loaded safety logs into the SharePoint page per the Safety Officer's guidance.
  • Deployed SharePoint Web Farm for internal intranet usage and external customer CRM.
  • Led SharePoint and Exchange teams to highest NPS scores for the company.
  • Delivered pilot, developed guide and conducted end-user and super-user training for SharePoint rollout.
  • Created a local Active Directory, file/print server, and Sharepoint server to capture and organize editing and scripting processes.
  • Manage a DevOps team for implementation of Shared Service applications within a SharePoint 2010 multi farm and globally distributed platform.
  • Provide technical input into designing SharePoint User Profile, Managed Meta Data, and Office Web Application Service applications.
  • Manage Ecommerce websites and Microsoft Sharepoint servers.

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114 Sharepoint Jobs

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41. Network Operations
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low Demand
Here's how Network Operations is used in Technical Operations Manager jobs:
  • Network Operations representative for process and software integration task force teams and statewide quality inspection teams.
  • Implemented the Disaster Recovery and Business Continuity plans for all network operations utilizing RecoverPoint.
  • Provided technical leadership and overall direction for network operations and support.
  • Established and directed technical support and system/network operations.
  • Analyze, prepare and brief executive summary for network operations to the Deputy Secretary of Defense and other high level executives.
  • Developed an Evolution strategy to change the Network Operations Center to a more efficient and effective group.
  • Manage four teams; IT Engineering, Network Operations, Data Center Operations; Development Engineering.
  • Developed all policies and procedures for the Network Operations Center and the Field Engineering and Installation.
  • Perform the function of a shift manager within the production Network Operations Center.
  • Promoted in 2013 to Network Operations Center Lead.
  • Manage a 24/7/365 Network Operations Center.
  • Develop, manage, and implement IT service/business continuity processes and initiatives to enhance availability for all aspects of network operations.
  • Manage locate Department Manage Network Operations Department.
  • Supervised all aspects of network operations including purchasing equipment Created and updated web pages Administrated Local network including NT and Novell

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338 Network Operations Jobs

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42. Sigma
demand arrow
low Demand
Here's how Sigma is used in Technical Operations Manager jobs:
  • Led multiple Six Sigma implementations across the entire organization.
  • Led a team of 50+ Manufacturing and Test Engineers to support all production and lean six sigma activities for the facility.
  • Utilize Lean Six Sigma methods to evaluate and implement processes, software, and equipment to maximize employee and productivity.
  • Upgraded and integrated service engineering, on line center support, applications, and six sigma teams to leverage synergies.
  • Improved First Pass Yield of bell-rim department from 55% to 99% with LeanSigma tools.
  • Served as leader of Command Total Quality Leadership, LEAN Six sigma and Professional Advisory teams.
  • Worked with Vice President of Sales and Operations to increase market penetration of 3D-SIGMA software.
  • Provided Six Sigma Black Belt support for Demand Forecast Variance and other planning-related projects.
  • Delivered over $7MM in six sigma cost productivity benefits.
  • Directed four project teams for Six-Sigma and LEAN implementation programs.
  • Certified (PMP); six sigma process improvement.
  • Managed Engineering, Information Technology and Six Sigma Activities.
  • Lean and Six Sigma background required.

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853 Sigma Jobs

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43. Staff Members
demand arrow
low Demand
Here's how Staff Members is used in Technical Operations Manager jobs:
  • Introduced staff to new processes and training programs resulting in 3 of 5 staff members hitting excelling goals in targeted categories.
  • Led annual planning efforts, including budgeting, forecasting, and the career paths of internal staff members.
  • Manage, recruit and train four support staff members to run a seamless care consulting operation.
  • Managed a team of support staff members for a large Contact Center.
  • Supervised a staff of 5 service technicians and 2 sales staff members.
  • Contribute to the training and growth of staff members.
  • Coach, mentor and developed of 14 staff members.
  • Guide, direct, and develop other staff members
  • Trained staff members in helpdesk procedures.

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1,028 Staff Members Jobs

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44. DNS
demand arrow
low Demand
Here's how DNS is used in Technical Operations Manager jobs:
  • Initiated successful redesign of DNS environment: Mitigated recurring outages which were customer impacting.
  • Provided instruction and demonstration to students on the functionality of DNS, DHCP, and TCP/IP (IPv4).

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107 DNS Jobs

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45. Business Units
demand arrow
low Demand
Here's how Business Units is used in Technical Operations Manager jobs:
  • Managed marketing communications, technical communications and technology decisions and development/programming projects across Kodak Business units.
  • Developed matrix standards used by several business units within Corporate Services.
  • Identified equipment needs of business units and recommended technology solutions.
  • Configure and customize application for corporate business units.
  • Sole program adopted for the library's cost recovery, rate codes and charge backs to the business units.
  • Managed the Technical development of 300+ employees, 2 Business units; 4 States.
  • Provided 24x7 client service support to all US ad sales business units.
  • Work with internal business units to support goals and initiatives.
  • Acted as liaison between team and other global business units.
  • Established retail business units for satellite TV service.
  • Managed shared services into the business units.
  • Project management of large-scale projects (technical and non-technical projects) for several business units within the division (i.e.
  • Strengthened partnerships with other business units to streamline workflow processes to better align with business needs.
  • Defined technology roadmap in alignment with the strategy of our business units.

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1,228 Business Units Jobs

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46. Avaya
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low Demand
Here's how Avaya is used in Technical Operations Manager jobs:
  • Maintained the technical platform including the Avaya CM ACD administration, PC hardware and software platform.
  • Worked with Avaya partner to implement a new IP Office phone system within the office.
  • Provided KPI and quality management reporting using Avaya CMS and Witness e-Quality.
  • Call center MIS, (Avaya): Acquisition & integration.
  • Directed strategic initiative to upgrade 21 Avaya dialers to new platform impacting several key departments, managing all aspects of project.

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24 Avaya Jobs

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47. R
demand arrow
low Demand
Here's how R is used in Technical Operations Manager jobs:
  • Developed and executed user requirement specifications, validation plans, engineering test plans, validation protocols and change management documentation.
  • Established validation requirements and test methods, and developed and implemented standard operating procedures.
  • Managed all technical and organizational aspects of Field Operations for this Start-up Company.
  • Developed and implemented regulatory submission strategy for process and facilities changes.
  • Identified, developed, implemented, and managed discrepancy corrective actions.
  • Provided feedback and forecasts for manpower requirements for upcoming operations.
  • Provided operations management support for Real-time Systems and Networks.
  • Insured profitability of the Technical Service Department, which operates as an independent profit center of the company.
  • Devised and developed must-do checklists that enabled our customers to achieve and maintain yield improvements.
  • Designed, planned, and managed construction and expansion of the National Learning Center.
  • Developed, lead, and established services, protocols and policies at operational level.
  • Promoted to this newly created position due to the centralization of Corporate Training.
  • Self-motivated and can work independently while still keeping a team perspective.
  • Hired and trained all Technical Service Department employees.
  • Maintained the cleaning truck in good running condition.
  • Explained additional services to the customers.
  • Managed supply inventories, conducted vendor negotiations, coordinated contracted services, oversaw maintenance and repairs.
  • Supervised Technical Service Department, which ranges from eight employees during the non-summer months to twenty-two employees during the summer season.
  • Assist in various ad-hoc projects assigned by the CTO.
  • Developed and conducted training webinars to certify and create authorized service centers.

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48. Hvac
demand arrow
low Demand
Here's how Hvac is used in Technical Operations Manager jobs:
  • Consult, evaluate, suggest solutions estimate cost and provide quotes for new installation and replacement HVAC and critical infrastructure equipment.
  • Developed a five year capital plan to replace the HVAC equipment on the branches with the highest energy usage.
  • Manage UPS, generator & 48 VDC power plant, HVAC maintenance, upgrade & installation.
  • Monitor quality control of HVAC projects and PM's.
  • Justify and complete new roof systems, hvac system, and wall insulation for energy savings.
  • Managed maintenance and repair authorization of electro-mechanical, HVAC and gas exchange equipment ensuring long term operational reliability.
  • Meet with regional property managers, property managers, and regional maintenance managers to sell HVAC tune-ups for their multi-family properties.
  • Evaluated a major HVAC upgrade involving air-conditioning of the entire Metem plant in Parsippany, NJ.

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258 Hvac Jobs

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49. Service Calls
demand arrow
low Demand
Here's how Service Calls is used in Technical Operations Manager jobs:
  • Monitor all service calls and trouble tickets and provide technical support on all products to service technicians and customers.
  • Assist regional management, and individual hub managers with equipment problems, maintenance procedures, and service calls.
  • Manage purchase orders, ordering, and parts receipt for all technician service calls and preventative maintenance activities.
  • Cut repeat service calls in half over a six month period without negatively impacting service call availability.
  • Team decreased service calls by resolving issues remotely via phone and remote access and end user interaction.
  • Schedule and implement installations and service calls for 20 to 26 crews on a daily basis.
  • Dispatch service calls and inform on call personnel of locations and work to be performed.
  • Conducted Install and Service calls on a variety of Security panels.
  • Maintained appointment windows by scheduling all installation and service calls.
  • Managed service calls, marketing efforts and new project acquisition.
  • Received incoming service calls, routing the appropriate technician.
  • Schedule all service calls, maintain adequate parts inventory.
  • Reduced repeat service calls 3%.
  • Reduced daily service calls from 52% down to 38%.
  • Reduced repeat service calls by 17% Created plan to enhance interdepartmental cooperation during rebuild of Stockton System.
  • Handled most 24/7 after hour customer and Nationalease road service calls to assist in emergency breakdown services.

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29 Service Calls Jobs

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50. Cost Savings
demand arrow
low Demand
Here's how Cost Savings is used in Technical Operations Manager jobs:
  • Established new Technical Support organization in only 6-months, half the budgeted time which provided dramatic cost savings and budget reductions.
  • Negotiated significant cost savings annually by right-sizing licenses as AOL downsized from 20,000 to 4,000 employees in a three-year period.
  • Delivered cost savings of $100k from high impact supplier negotiations and asset management in 2010 and 2011 respectively.
  • Realized delivery cost savings ($200K annually) through the adoption of automation and a global resource strategy.
  • Established actionable metrics to monitor vendor performance leading to both direct and indirect cost savings.
  • Led third-party alliance to drive cost savings/cost avoidance program.
  • Key leader in cost savings and process improvement initiatives.
  • Cost savings of approximately 1.5 million were achieved.
  • Delivered cost savings of $3.7 million/year.
  • Cost savings of $85,000 yearly.
  • Managed Expense Management and Wireless Telephony Procurement outsourcing project that delivered monthly cost savings of $20K.
  • Finalized negotiations for pilot promo optimization contract with vendor, CTO, COO, EVPs achieving $63K contract cost savings.
  • Key highlights Achieved annual cost savings of $1.7M by directing the consolidation of operation centers in Little Rock.
  • Cost savings of [ ] per year.

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296 Cost Savings Jobs

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Technical Operations Manager Jobs

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20 Most Common Skills For A Technical Operations Manager

Customer Service

12.2%

Infrastructure

9.8%

ISO

9.4%

Technical Support

8.4%

Service Delivery

8.1%

Project Management

5.9%

Data Centers

5.2%

Process Improvement

5.0%

Daily Operations

4.2%

Technical Operations

3.4%

Recovery Procedures

3.3%

Setup

3.2%

Oversight

3.1%

Internet

2.9%

SQL

2.8%

SLA

2.8%

Logistics

2.8%

New Technologies

2.6%

Technical Staff

2.4%

Management System

2.4%
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Typical Skill-Sets Required For A Technical Operations Manager

Rank Skill
1 Customer Service 8.3%
2 Infrastructure 6.7%
3 ISO 6.4%
4 Technical Support 5.7%
5 Service Delivery 5.5%
6 Project Management 4.0%
7 Data Centers 3.5%
8 Process Improvement 3.4%
9 Daily Operations 2.8%
10 Technical Operations 2.3%
11 Recovery Procedures 2.2%
12 Setup 2.1%
13 Oversight 2.1%
14 Internet 2.0%
15 SQL 1.9%
16 SLA 1.9%
17 Logistics 1.9%
18 New Technologies 1.8%
19 Technical Staff 1.6%
20 Management System 1.6%
21 Inventory Control 1.6%
22 Direct Reports 1.6%
23 Voip 1.5%
24 Active Directory 1.5%
25 PCS 1.5%
26 FCC 1.4%
27 Troubleshoot 1.4%
28 Linux 1.4%
29 Unix 1.2%
30 HR 1.2%
31 Osha 1.2%
32 IP 1.1%
33 Vmware 1.1%
34 Day-To-Day Operations 1.1%
35 QA 1.0%
36 LAN 0.9%
37 Information Technology 0.9%
38 Ensure Compliance 0.9%
39 Performance Reviews 0.9%
40 Sharepoint 0.9%
41 Network Operations 0.9%
42 Sigma 0.9%
43 Staff Members 0.9%
44 DNS 0.8%
45 Business Units 0.8%
46 Avaya 0.8%
47 R 0.8%
48 Hvac 0.8%
49 Service Calls 0.8%
50 Cost Savings 0.8%
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66,182 Technical Operations Manager Jobs

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