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What is a technical operations specialist and how to become one

Updated January 8, 2025
4 min read
Quoted expert
Ranganathan Chandrasekaran

As a technical operations specialist, you manage and optimize the workflow and day-to-day activities of a particular business. In this capacity, you can work in a variety of industries, depending on your expertise and areas of interest. You need to analyze business operations and identify customer demands in order to bring the two realms closer.

Some of the duties and responsibilities that you perform as a technical operations specialist include tracking and analyzing various operations reports, identifying customer needs to better meet them, and developing and implementing various improvement plans so that the company can operate more efficiently and profitably. You assist departments of the company with successfully transitioning through changes in operation into new business practices. Essential skills required to execute these responsibilities include communication, attention to detail, organizational, analytical, detail-oriented, and computer proficiency.

To qualify for this position, you will need a bachelor's degree in an industry-related field, although a master's degree may prove advantageous. Moreover, work experience of two or more years is desired by many employers. The average hourly pay for this position is $34.09, amounting to more than $70,902 annually.

What general advice would you give to a technical operations specialist?

Ranganathan ChandrasekaranRanganathan Chandrasekaran LinkedIn profile

Professor and Director of Graduate Studies, University of Illinois

As we roll into another month of the COVID-19 pandemic, graduating students are facing one of the worst moments of their lives. They face several uncertainties; due to financial challenges, uncertainty about completing their degrees on time, adjusting to online and hybrid modes of learning, and worst of all, facing the worst job market. As a result, I see the stress and anxiety levels among the graduating students to be significantly higher, at levels I have not experienced in my academic career.

Several businesses have been hit hard by the pandemic, and they have rolled back their offers made to students for internships and jobs. Businesses have also resorted to downsizing and layoffs, and we are likely to see that continue, at least in the near term. However, two sectors that are showing promises of a quick turnaround are technology and healthcare.

It might take many months for the economy to get back on track, but the demand for information systems graduates is likely to grow, as a large number of businesses have turned to increased use of technology in this pandemic period. As more companies go digital, we need more professionals to manage the remote-work, technological infrastructure and meet the other demands of the business. Students pursuing education in information systems, computer science, and healthcare are going to be in greater demand.

On the positive side, the uncertainties induced by the pandemic have also helped students to prepare themselves better for a tougher job market. I found many students rise up and use the lockdown period to have a serious introspection and invest their time and effort in upgrading their knowledge and skills. The internship drought and rescinding of job/internship offers brought their dreams crashing down, but I found several students to quickly get over their disappointments, and engage in improving their skillsets utilizing the pandemic lockdown as an opportunity. I am aware of many students, especially in the information systems disciple, who spent time doing online courses, completing certification programs, and take up DIY projects on data analysis, developing analytical and forecasting models, and visualization of various aspects of the pandemic. The pandemic has resulted in massive amounts of data, released by several organizations worldwide, that have provided a stimulant for students to indulge in DIY-projects. I had several students approach me over summer to do some projects, and we have done some interesting projects using public datasets related to COVID-19.
ScoreTechnical Operations SpecialistUS Average
Salary
6.3

Avg. Salary $81,055

Avg. Salary $59,228

Stability level
6.7

Growth rate 10%

Growth rate 0.3%

Diversity
6.5
Race

American Indian and Alaska Native 0.41%

Asian 10.53%

Black or African American 11.41%

Hispanic or Latino 16.50%

Unknown 5.40%

White 55.75%

Gender

female 24.90%

male 75.10%

Age - 41
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41
Stress level
6.7

Stress level is high

7.1 - high

Complexity level
6.5

Complexity level is challenging

7 - challenging

Work life balance
7.4

Work life balance is good

6.4 - fair

Technical operations specialist career paths

Key steps to become a technical operations specialist

  1. Explore technical operations specialist education requirements

    Most common technical operations specialist degrees

    Bachelor's

    56.3 %

    Associate

    23.5 %

    Master's

    8.6 %
  2. Start to develop specific technical operations specialist skills

    SkillsPercentages
    Customer Service17.41%
    Technical Support12.48%
    QA3.23%
    Linux3.20%
    OS2.95%
  3. Complete relevant technical operations specialist training and internships

    Accountants spend an average of 3-6 months on post-employment, on-the-job training. New technical operations specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical operations specialist based on U.S. Bureau of Labor Statistics data and data from real technical operations specialist resumes.
  4. Research technical operations specialist duties and responsibilities

    • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
    • Provide on-call support for the UNIX production environment.
    • Communicate directly with users to troubleshoot PC, printer, and network problems.
    • Utilize VMware to provide a robust and stable virtual server environment (onsite and cloud).
  5. Prepare your technical operations specialist resume

    When your background is strong enough, you can start writing your technical operations specialist resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technical operations specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable technical operations specialist resume templates

    Build a professional technical operations specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your technical operations specialist resume.
    Technical Operations Specialist Resume
    Technical Operations Specialist Resume
    Technical Operations Specialist Resume
    Technical Operations Specialist Resume
    Technical Operations Specialist Resume
    Technical Operations Specialist Resume
    Technical Operations Specialist Resume
    Technical Operations Specialist Resume
    Technical Operations Specialist Resume
  6. Apply for technical operations specialist jobs

    Now it's time to start searching for a technical operations specialist job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first technical operations specialist job

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Average technical operations specialist salary

The average technical operations specialist salary in the United States is $81,055 per year or $39 per hour. Technical operations specialist salaries range between $61,000 and $107,000 per year.

Average technical operations specialist salary
$81,055 Yearly
$38.97 hourly

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Technical operations specialist reviews

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A zippia user wrote a review on Nov 2023
Pros

You get to help a lot of people in many different ways as well as learning new things about technology

Cons

I have aids now due to the painfulness of sitting down all day


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A zippia user wrote a review on Jul 2020
Pros

I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.

Cons

I don't like sitting around being inactive. So I'll keep my self always busy


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A zippia user wrote a review on Apr 2020
Pros

I enjoy the challenges and learning new things . Technology is always evolving.

Cons

Customer is unwilling to provide you with necessary information in order to assist them.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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