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Become A Technical Operations Specialist

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Working As A Technical Operations Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Technical Operations Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Technical Operations Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Operations Specialist Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Systems Specialist 4.1 years
Staff Specialist 3.7 years
Top Employers Before
Technician 4.3%
Analyst 4.3%
Specialist 3.4%
Internship 3.4%
Top Employers After
Technician 4.4%
Consultant 3.9%

Do you work as a Technical Operations Specialist?

Technical Operations Specialist Demographics

Gender

Male

74.1%

Female

24.2%

Unknown

1.7%
Ethnicity

White

79.0%

Hispanic or Latino

11.7%

Asian

7.2%

Unknown

1.7%

Black or African American

0.4%
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Languages Spoken

Spanish

51.9%

Vietnamese

7.4%

French

7.4%

Portuguese

3.7%

Zulu

3.7%

Japanese

3.7%

Amharic

3.7%

Tigrinya

3.7%

Hebrew

3.7%

Russian

3.7%

Arabic

3.7%

Italian

3.7%
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Technical Operations Specialist Education

Schools

University of Phoenix

13.8%

Rochester Institute of Technology

7.4%

Strayer University

7.4%

George Mason University

6.4%

Illinois Institute of Technology

5.3%

Kaplan University

5.3%

New York University

4.3%

George Washington University

4.3%

University of Maryland - University College

4.3%

University of Utah

4.3%

Northeastern University

4.3%

Southern New Hampshire University

4.3%

Colorado Technical University

4.3%

Capella University

4.3%

Drexel University

4.3%

University of North Carolina at Greensboro

3.2%

University of Cincinnati

3.2%

University of Alabama at Birmingham

3.2%

Pennsylvania State University

3.2%

University of New Haven

3.2%
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Majors

Business

24.1%

Computer Science

11.2%

Information Technology

9.4%

Computer Information Systems

8.9%

Electrical Engineering

5.1%

Computer Networking

5.1%

General Studies

4.8%

Management

4.3%

Communication

3.3%

Project Management

2.8%

Criminal Justice

2.8%

Information Systems

2.8%

Electrical Engineering Technology

2.3%

Computer Engineering

2.3%

Management Information Systems

2.0%

Political Science

2.0%

English

1.8%

Graphic Design

1.8%

Environmental Control Technologies/Technicians

1.8%

Marketing

1.5%
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Degrees

Bachelors

37.9%

Other

24.4%

Masters

16.0%

Associate

12.8%

Certificate

6.6%

Diploma

1.4%

Doctorate

0.7%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Technical Operations Specialist Salaries

Job Title Company Location Start Date Salary
APP Store Business & Technical Operations Specialist Apple Inc. Cupertino, CA Sep 11, 2015 $130,000 -
$150,000
IT Search Operations Specialist Advantage Technical Resourcing, Inc. Cambridge, MA Apr 23, 2012 $111,488
Senior Technology OPS Specialist Inovalon, Inc. Bowie, MD Dec 09, 2016 $108,139
Technical Operations Specialist Microsoft Corporation Palo Alto, CA Apr 22, 2013 $105,000
IT Operations Staff Specialist Evault, Inc. Emeryville, CA Jan 16, 2012 $102,800
IT Technical Operations Specialist III Inovalon, Inc. Bowie, MD Nov 13, 2013 $100,000 -
$110,000
Operations Technical Specialist Broadridge Financial Solutions, Inc. Jersey City, NJ Dec 17, 2012 $95,000
Principle Technical Operations Specialist Inovalon, Inc. Bowie, MD Aug 14, 2013 $94,000 -
$104,000
IT Technical Operations Specialist II Inovalon, Inc. Bowie, MD Mar 10, 2015 $93,600
Principal Technical Operations Specialist Inovalon, Inc. Bowie, MD May 02, 2013 $93,000 -
$103,000
IT Technical Operations Specialist II Inovalon, Inc. Belmont, CA Jan 06, 2016 $92,027 -
$100,027
IT Technical Operations Specialist II Inovalon, Inc. Bowie, MD Nov 05, 2015 $91,100 -
$101,100
Senior Technology OPS Specialist Inovalon, Inc. Phoenix, AZ Mar 25, 2016 $90,189
IT Technical Operations Specialist II Medassurant, Inc. Bowie, MD Jun 08, 2011 $88,000
IT Technical Operations Specialist Inovalon, Inc. Bowie, MD Feb 01, 2014 $87,000 -
$97,000
IT Technical Operations Specialist II Inovalon, Inc. Annapolis, MD Aug 25, 2012 $87,000 -
$97,000
Technical Specialist-Operations (SIX Sigma Black Bechtel Infrastructure Corporation Milpitas, CA Feb 18, 2014 $86,952
IT Technical Operations Specialist II Inovalon, Inc. Annapolis, MD Nov 05, 2012 $85,000 -
$95,000
IT Technical Operations Specialist II Medassurant, Inc. Bowie, MD May 09, 2011 $84,000
IT Technical Operations Specialist II Inovalon, Inc. Bowie, MD Apr 25, 2013 $83,000 -
$93,000
SR. Scientist/Technical Operation Specialist Riconpharma LLC Denville, NJ Oct 01, 2015 $80,000
Technical Specialist-Operations (SIX Sigma Black Bechtel Infrastructure Corporation Vienna, VA Jan 31, 2014 $76,107 -
$126,684
IT Technical Operations Specialist II Inovalon, Inc. Bowie, MD Aug 14, 2013 $76,000 -
$86,000
Global Technology Operations Specialist Corning Optical Communications LLC Keller, TX Jun 13, 2014 $75,799
Global Technology Operations Specialist Corning Optical Communications LLC Hickory, NC Jun 13, 2014 $75,799
IT Technical Operations Specialist II Inovalon, Inc. Bowie, MD Oct 08, 2012 $74,000 -
$84,000
Technical Operations Specialist Pioneer Technologies, Inc. Irving, TX Dec 09, 2016 $70,000

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Top Skills for A Technical Operations Specialist

ProceduresComputerHardwareCustomerServiceRemoteTechnicalSupportActiveDirectorySafetyTroubleTicketsPCSQLServerSetupWindowsXPOn-CallSupportEmergencyWindowsNewTechnologiesSOPInternetAdditionalSharepointDesktopSupport

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  1. Procedures
  2. Computer Hardware
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Ensured full compliance with Standard Operating System Security Procedures and Information Assurance Compliance.
  • Configured personal computer hardware and software, including installations and upgrades.
  • Managed and Supervised a team of technical experts to deliver superior customer service to external clients.
  • Provided customer support over the phone, in person or by remote connection.
  • Provided customer-friendly and proficient technical support to Time Warner Cable customers via inbound phone calls, email and escalations.

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