Technical operations specialist job description

Forward is on a bold mission to make high quality healthcare available to a billion people across the globe. We're building the world's most advanced healthcare platform from the ground up, combining hardware, software and doctors under one roof. We are building our IT team and are looking for a world-class IT specialist with experience providing exceptional customer support. As an early member of our IT team, you'll have a key role in building the future of healthcare from first principles.

Forward was founded in January 2016 by former executives and engineering leaders from Google and Uber. We are funded by some of the world's best investors and entrepreneurs including Founder's Fund, Khosla Ventures, First Round Capital, Eric Schmidt (Google/Alphabet Chairman), Marc Benioff (Salesforce Founder), Joshua Kushner (Oscar co-Founder) and Garrett Camp (Uber co-Founder).
Press and Videos:
Virtual Tour of Forward [YouTube]
Health Moves Forward [CEO Blog Post]
Series D Funding Funds Doctor-led Programs [TechCrunch]
Forward - What Quality Healthcare Should Look Like [Mashable]
Primary Care Start-ups Vying for 170B Market [Business Insider]
The Pivot to Virtual Care [Chief Medical Officer @ Stanford Medicine]
The Meaning of Trans Broken-Arm Syndrome [USA Today]

Why join Forward?

We don't want to just move dollars around the healthcare industry - we want to rebuild it and fix it. All of it. You'd be a major part of the story behind one of the most ambitious startup attempts of the past decade and you'd work with a team of people who want to use their talents for good.

What you'll do:Own IT/Helpdesk support for our corporate, onsite, and remote teams, while prioritizing / maintaining lightning SLAs.Provide desktop support for hardware, software, network, A/V, system performance and security issues.Own inventory management for hardware and software assets.Provision and maintain user accounts, group membership, etc.Assist with new clinic builds, interfacing with the expansion team, architects, engineers, and contractors.Support existing clinics by facilitating device installation, maintenance, and repairs.Work with various teams across the company to improve our processes and tools.
What We're Looking For:Impact - You're deeply mission-driven and you think there's more to life than software that enables puppy ears to be superimposed on photos. Although we concede those are cute.Entrepreneurship - You're a self-starter who loves to own things end-to-end and enjoys wearing many hats. You don't ask for permission - you're too busy making things happen.Team player - You know how to make those around you better and feed off their energy. You take care of your teammates.
Our Commitment to Diversity and Inclusion: We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply.

We are an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination."
Job Description



Your Opportunity


Kering has embarked on a change program to improve the way support services are provided to end users and locations. A core element of this change is the introduction of a proactive service to directly engage end users, intended to augment existing support services provided through the IT Service Desk and remote based IT Support teams.

The
Retail Operations Technology Specialist
works closely with Kering brand Store Managers to ensure technology used in stores enables our Brands to reach their strategic goals, supports sales growth and increases employee productivity. Based in the New York metropolitan area, the Specialist will report to the Business Relationship Manager, Americas Tech.


How you will contribute


Partner with Kering brand store managers to assess the technical health of stores & address issues - includes network, applications and hardware Uncover all issues in stores and addressing through normal support channels Ensure all equipment is current and working properly Reinforce best practice IT processes, procedures and training Gather requests for new Demand at an operational level Point of contact for service escalations Direct engagement with store personnel either through on-site visits or remote check ups Support over 250 stores across 7 Brands in the US and Canada ( East Coast ), will require approximately 50% travel


The team focuses on delivering value through service excellence leveraging Kering's existing global and regional support models, ensuring users have a positive experience with store technology and Kering Technology's Support Services when needed.


Who you are


Minimum 5 years' experience working in a retail organization, in an IT service desk or operations environment, in a customer facing service delivery role Minimum 5 years' experience providing hands on EUC and hardware support including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices and basic network support Knowledge of ITIL a plus Experience with project management a plus Bachelor's Degree in IT or related field preferred Must have the ability to operate independently in a demanding Service role, providing reliable and consistent support to Retail employees who themselves provide a high level of service to discerning, luxury customers Understand technology issues in retail stores and the impact on store operations, as well as the ability to explain in non-technical terms to users Strong verbal and written communication skills are required Positive attitude towards problem solving, with a generally service minded approach towards customers and peers



Job Type

Regular


Start Date

2022-03-28


Schedule

Full time


Organization

Kering Americas Inc.

Preferred Skills

• 3+ years of overall professional experience in a large-scale, high availability, fast paced, distributed environment.
• 2+ years' experience with Tandem batch processing, including submitting jobs and validating data
• 3+ years' experience in UNIX, Stratus, Control M, Tandem and operating system functionality. UNIX administrative skills a plus
• 2+ years knowledge of mainframe and tandem platforms
• Understanding of Computer programming languages (.Net, Java, Perl, JavaScript, HTML, etc.)
• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making.
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment.
• Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.
• Ability to interact with individuals on all organizational levels.
• Understanding of monitoring tools a plus.
• Ability to speak French is a plus

Basic Qualifications

• High School Diploma or Equivalent
• Minimum 3+ years experience in internet protocol and behaviors, i.e. different browsers, OSs preferred
• Minimum 2+ years experience in customer support preferable in a call center environment preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans