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Become A Technical Service Advisor

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Working As A Technical Service Advisor

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $73,000

    Average Salary

What Does A Technical Service Advisor Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Technical Service Advisor

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Technical Service Advisor?

Average Yearly Salary
$73,000
View Detailed Salary Report
$34,000
Min 10%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$73,000
Median 50%
$159,000
Max 90%
Best Paying Company
Cigna
Highest Paying City
Denver, CO
Highest Paying State
North Dakota
Avg Experience Level
3.7 years
How much does a Technical Service Advisor make at top companies?
The national average salary for a Technical Service Advisor in the United States is $73,855 per year or $36 per hour. Those in the bottom 10 percent make under $34,000 a year, and the top 10 percent make over $159,000.

Real Technical Service Advisor Salaries

Job Title Company Location Start Date Salary
Technical Services Advisor, Senior Halliburton Energy Services, Inc. Houston, TX Sep 21, 2012 $136,632
Technical Services Group Engineering Advisor Engendren Corporation Kenosha, WI Oct 08, 2014 $129,189
Technical Services Advisor Halliburton Energy Services, Inc. Carrollton, TX Oct 11, 2014 $116,550
Global Technical Services Advisor Halliburton Energy Services, Inc. Alvarado, TX Apr 14, 2015 $114,000
Technical Services Advisor Halliburton Energy Services, Inc. Carrollton, TX Oct 01, 2011 $114,000
Technical Service Advisor Halliburton Energy Services, Inc. Houston, TX Oct 01, 2011 $110,250
Technical Services Advisor, Senior Halliburton Energy Services, Inc. Houston, TX Mar 07, 2011 $108,500
Global Technical Services Advisor Halliburton Energy Services, Inc. Denver, CO Apr 01, 2011 $99,352
Field Technical Services Advisor Dell Marketing LP Irvine, CA Oct 25, 2010 $90,386
Technical Services Advisor GTC Technology Us, LLC Houston, TX Oct 01, 2012 $90,000
Global Technical Services Advisor Halliburton Energy Services, Inc. Spring, TX Sep 09, 2010 $86,533
Enterprise Field Technical Services Advisor Dell Marketing LP Round Rock, TX Jul 23, 2015 $81,890
Technical Service Advisor Yamaha Motor Distributor Latin America Inc. Miami, FL Sep 19, 2014 $80,000
Technical Service Advisor Yamaha Motor Distribution Latin America Inc. Miami, FL Sep 23, 2014 $80,000
Field Technical Services Advisor Dell Marketing LP Fairfax, VA Mar 31, 2011 $79,310
Field Technical Services Advisor Dell Marketing LP Round Rock, TX Aug 16, 2010 $79,310
Field Technical Service Advisor Dell Marketing LP Irvine, CA Nov 15, 2010 $79,000 -
$92,300

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Top Skills for A Technical Service Advisor

  1. Customer Service
  2. Customer Vehicles
  3. Repair Orders
You can check out examples of real life uses of top skills on resumes here:
  • Provide excellent business to business customer service by initiating customer contacts and being proactive to ensure overall customer satisfaction.
  • Maintained and repaired customer vehicles and recommended any additional repairs or services needed.
  • Discussed repair/maintenance needs, wrote repair orders, maintained communication with customers.
  • Determined product warranty status and assisted in processing customer's warranty claims.
  • Managed technical support services, developing quality assurance programs that were implemented by the field operations division.

Technical Service Advisor Demographics

Gender

Male

80.4%

Female

11.3%

Unknown

8.3%
Ethnicity

White

62.4%

Hispanic or Latino

16.6%

Black or African American

10.9%

Asian

6.3%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

59.0%

French

5.1%

Carrier

5.1%

Russian

5.1%

Arabic

5.1%

Korean

5.1%

Portuguese

2.6%

Chinese

2.6%

Japanese

2.6%

Greek

2.6%

Bengali

2.6%

Hindi

2.6%
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Technical Service Advisor Education

Schools

Universal Technical Institute

30.6%

University of Phoenix

12.7%

NASCAR Technical Institute

5.1%

Southern Illinois University Carbondale

5.1%

University of Northwestern Ohio

3.8%

College of Lake County

3.8%

Portland Community College

3.8%

The Academy

3.2%

Lincoln College of Technology - Indianapolis

3.2%

Lincoln Technical Institute

3.2%

Owens Community College

2.5%

Mesa Community College - Boswell

2.5%

Nashville Auto Diesel College Inc

2.5%

Florida State College at Jacksonville

2.5%

Houston Community College

2.5%

Shoreline Community College

2.5%

Oakland Community College

2.5%

George Mason University

2.5%

Louisiana State University and A&M College

2.5%

Universal Technical Institute-Motorcycle Mechanics

2.5%
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Majors

Automotive Technology

41.0%

Business

16.0%

Computer Science

4.5%

Management

3.6%

Criminal Justice

3.1%

Electrical Engineering

3.0%

General Studies

2.7%

Psychology

2.7%

Computer Information Systems

2.5%

Information Technology

2.4%

Mechanical Engineering Technology

2.4%

Communication

1.9%

Mechanical Engineering

1.9%

Accounting

1.9%

Electrical Engineering Technology

1.8%

Engineering

1.8%

Marketing

1.8%

Heating And Air Conditioning

1.8%

Finance

1.6%

Environmental Control Technologies/Technicians

1.5%
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Degrees

Other

38.1%

Associate

20.9%

Bachelors

20.8%

Masters

7.6%

Certificate

7.5%

Diploma

4.2%

Doctorate

0.8%

License

0.1%
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