Technical service and project manager job description
Updated March 14, 2024
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Example technical service and project manager requirements on a job description
Technical service and project manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in technical service and project manager job postings.
Sample technical service and project manager requirements
- Minimum of Bachelor's degree in Computer Science or related field
- At least 5 years of experience in technical service management
- Strong project management skills with experience leading cross-functional teams
- Technical proficiency in software development, cloud computing, and network infrastructure
- Proven ability to analyze complex technical issues and develop effective solutions
Sample required technical service and project manager soft skills
- Exceptional communication and interpersonal skills
- Demonstrated ability to manage multiple projects simultaneously
- Strong problem-solving and critical thinking skills
- Ability to work effectively in a team environment and build relationships with stakeholders
- High level of adaptability and flexibility to changing business needs and priorities
Technical service and project manager job description example 1
Infinera technical service and project manager job description
The Technical Project Manager is responsible for defining, planning, and ensuring successful execution of cross functional projects within the Technical Operations team and partner organizations.
The role involves working closely with R&D, Quality, Manufacturing, and the rest of Global Services and Support to support the successful launch and support of Infinera products.
Key responsibilities include:
Planning, qualification, and tracking of Product RecallsCreating long- and short-term plans w/ cross-functional members by setting targets for milestones and adhering to deadlines Drive new initiatives within the TechOps organization Strategize, implement, maintain, and report on program initiatives that adhere to organizational objectives Develop program assessment protocols for evaluation and improvement Maintain organizational standards of satisfaction, quality, and performance relating to internal Project Lifecycle Process
Education/Experience:
The position requires previous experience in Project Mgmt. in an R&D technical role. Strong communication and presentation skills is a must.Minimum 5 yrs. of relevant experience in an R&D technical role
Please note that Infinera has adopted a mandatory COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, our employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation for a medical/disability or religious basis is approved or as otherwise required by law. Candidates are not required to and must not furnish proof of vaccination or request an accommodation during the application process. Candidates will be required to do so only after a job offer has been extended and prior to their start date if they accept the job offer. A person is fully vaccinated against COVID-19 if the person has received one dose of the Johnson & Johnson COVID-19 vaccine or two doses of the Pfizer or Moderna vaccine and two weeks have passed since receiving the final dose of the vaccine.
#LI-DW1
#LI-Remote
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
The role involves working closely with R&D, Quality, Manufacturing, and the rest of Global Services and Support to support the successful launch and support of Infinera products.
Key responsibilities include:
Planning, qualification, and tracking of Product RecallsCreating long- and short-term plans w/ cross-functional members by setting targets for milestones and adhering to deadlines Drive new initiatives within the TechOps organization Strategize, implement, maintain, and report on program initiatives that adhere to organizational objectives Develop program assessment protocols for evaluation and improvement Maintain organizational standards of satisfaction, quality, and performance relating to internal Project Lifecycle Process
Education/Experience:
The position requires previous experience in Project Mgmt. in an R&D technical role. Strong communication and presentation skills is a must.Minimum 5 yrs. of relevant experience in an R&D technical role
Please note that Infinera has adopted a mandatory COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, our employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation for a medical/disability or religious basis is approved or as otherwise required by law. Candidates are not required to and must not furnish proof of vaccination or request an accommodation during the application process. Candidates will be required to do so only after a job offer has been extended and prior to their start date if they accept the job offer. A person is fully vaccinated against COVID-19 if the person has received one dose of the Johnson & Johnson COVID-19 vaccine or two doses of the Pfizer or Moderna vaccine and two weeks have passed since receiving the final dose of the vaccine.
#LI-DW1
#LI-Remote
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
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Technical service and project manager job description example 2
Trenton Public Schools technical service and project manager job description
JOB DESCRIPTION TRENTON BOARD OF EDUCATION
CONFIDENTIAL POSITION
IT Service Project Manager
JOB TITLE: IT Service Project Manager
REPORTS TO: Executive Director Technology and Innovation NATURE AND SCOPE OF JOB:
The IT Service Manager's primary objective is to rapidly resolve technology issues that are reported through the district's ticketing system. The position requires a hands-on technical leader who is responsible for delivering a world class support experience for faculty, staff, students, alumni and other external partners. The manager is expected to know the specific details of complex technical issues, while keeping the big picture in mind. Additionally, this manager has strong leadership and communication skills which leads their team to exceeding performance expectations.
QUALIFICATIONS:
Qualifications of IT Service Project Manager include:
* Bachelor's Degree or relevant equivalent Technical Certification and experience in addition to the minimum experience.
* Certifications & Licenses (Preferred) ITIL (IT service management) course and/or certifications; Knowledge Centered Support KCS (Principals); Google Educator Certification.
* Minimum of 5 years' professional or technical experience in IT with a strong background in all aspects of customer service in an educational setting.
* Management experience that demonstrates proficiency in leadership techniques and management of resources. Hands-on experience with a wide variety of computer software, hardware, and peripherals, including but not limited to Microsoft365 and Google Enterprise.
* Experience and knowledge of industry standards and the interaction with the network between, but not limited to, application software, database software, hardware (i.e. routers and switches), communications, voice, video, etc. Experience within an educational institution is preferred.
JOB FUNCTIONS AND RESPONSIBILITIES:
The IT Service Project Manager:
Manage All Help Desk Operations
* Deliver frontline technical support for faculty, staff, students, alumni and partners.
* Foster positive end-user relationships and drive customer satisfaction.
* Promote continuous improvement of Tier 1 support, desktop administration, and telecom delivery for all stakeholders.
* Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
* Gather and report operational metrics, accomplishments, and priorities for weekly leadership meeting(s).
* Establish and implement ITIL (IT service management) standards.
* Analyze the business requirements of all departments to determine their technology needs.
* Successful delivery of services and projects supporting the business both on time and within budget through proactive team management and leadership.
* Escalation and resolution of software issues to the information systems/development team.
* Escalation and resolution of third-party software/systems issues by the support team.
* Define team goals and lead staff to achieving desired results, and while being accountable for team performance.
* Define and implement processes and procedures for supporting all departments across the organization.
* Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease in troubleshooting.
* Develop and maintain Technical Support/knowledge base.
EMPLOYMENT TERMS:
* Work year of twelve months.
* Salary, benefits and leave time as specified for confidential employees.
* Conditions established by laws and codes of the State and policies, rules and regulations established by the Board of Education (N.J.S.A 18A:27-4 et seq.).
EVALUATION:
The IT Service Project Manager shall be evaluated in accordance with Board of Education Policy.
Board Approval Date - September 26, 2022 CONFIDENTIAL EMPLOYEE
CONFIDENTIAL POSITION
IT Service Project Manager
JOB TITLE: IT Service Project Manager
REPORTS TO: Executive Director Technology and Innovation NATURE AND SCOPE OF JOB:
The IT Service Manager's primary objective is to rapidly resolve technology issues that are reported through the district's ticketing system. The position requires a hands-on technical leader who is responsible for delivering a world class support experience for faculty, staff, students, alumni and other external partners. The manager is expected to know the specific details of complex technical issues, while keeping the big picture in mind. Additionally, this manager has strong leadership and communication skills which leads their team to exceeding performance expectations.
QUALIFICATIONS:
Qualifications of IT Service Project Manager include:
* Bachelor's Degree or relevant equivalent Technical Certification and experience in addition to the minimum experience.
* Certifications & Licenses (Preferred) ITIL (IT service management) course and/or certifications; Knowledge Centered Support KCS (Principals); Google Educator Certification.
* Minimum of 5 years' professional or technical experience in IT with a strong background in all aspects of customer service in an educational setting.
* Management experience that demonstrates proficiency in leadership techniques and management of resources. Hands-on experience with a wide variety of computer software, hardware, and peripherals, including but not limited to Microsoft365 and Google Enterprise.
* Experience and knowledge of industry standards and the interaction with the network between, but not limited to, application software, database software, hardware (i.e. routers and switches), communications, voice, video, etc. Experience within an educational institution is preferred.
JOB FUNCTIONS AND RESPONSIBILITIES:
The IT Service Project Manager:
Manage All Help Desk Operations
* Deliver frontline technical support for faculty, staff, students, alumni and partners.
* Foster positive end-user relationships and drive customer satisfaction.
* Promote continuous improvement of Tier 1 support, desktop administration, and telecom delivery for all stakeholders.
* Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
* Gather and report operational metrics, accomplishments, and priorities for weekly leadership meeting(s).
* Establish and implement ITIL (IT service management) standards.
* Analyze the business requirements of all departments to determine their technology needs.
* Successful delivery of services and projects supporting the business both on time and within budget through proactive team management and leadership.
* Escalation and resolution of software issues to the information systems/development team.
* Escalation and resolution of third-party software/systems issues by the support team.
* Define team goals and lead staff to achieving desired results, and while being accountable for team performance.
* Define and implement processes and procedures for supporting all departments across the organization.
* Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease in troubleshooting.
* Develop and maintain Technical Support/knowledge base.
EMPLOYMENT TERMS:
* Work year of twelve months.
* Salary, benefits and leave time as specified for confidential employees.
* Conditions established by laws and codes of the State and policies, rules and regulations established by the Board of Education (N.J.S.A 18A:27-4 et seq.).
EVALUATION:
The IT Service Project Manager shall be evaluated in accordance with Board of Education Policy.
Board Approval Date - September 26, 2022 CONFIDENTIAL EMPLOYEE
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Technical service and project manager job description example 3
ICONMA technical service and project manager job description
+ Client Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers, our employees and our company.
+ Our PS Technical Services Project Managers lead customers, partners and client teams through the implementation of complex projects using a combination of management and technical skills.
+ They are highly organized, strong communicators and have a real passion for driving successful customer outcomes.
+ If you possess the ability to orchestrate and lead all aspects of post sales implementation services, negotiate timelines, handle customer expectations, and foster customer adoption, then this role may be exactly the challenge you are seeking.
Requirements
+ 6+ years project management or service delivery management experience in a customer facing role, with PMP certification or equivalent preferred.
+ Proven experience leading delivery of complex customer projects
+ Experience working for a SaaS oftware vendor & excellent verbal and written communications skills.
+ Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team.
+ Lead technical deployment projects from kickoff to close out.
+ Create and maintain technical project plans outlining tasks, milestone dates and allocation of resources aligned to statements of work (SOW's). Plan and manage resources ensuring all projects meet customer obligations and budget expectations.
+ Provide timely and accurate status updates to all customer, partner and Client stakeholders throughout the project lifecycle.
+ Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and Client teams Maintain and foster Client, partner and customer relationships
+ Maintain up-to-date knowledge of client products, industry best practices, and project management skills through continuous learning.
+ Experience in PubSec/Government Sector required
+ BA/BS preferred in computer science, computer engineering or equivalent work experience
+ PMP certification
+ Budget
+ Deployment
+ Project Management
+ Project Manager
+ Project Plans
+ SOW
+ Technical Services
+ Highly Organized
+ PMP
+ Project Lifecycle
+ SAAS
+ Very Organized
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
+ Our PS Technical Services Project Managers lead customers, partners and client teams through the implementation of complex projects using a combination of management and technical skills.
+ They are highly organized, strong communicators and have a real passion for driving successful customer outcomes.
+ If you possess the ability to orchestrate and lead all aspects of post sales implementation services, negotiate timelines, handle customer expectations, and foster customer adoption, then this role may be exactly the challenge you are seeking.
Requirements
+ 6+ years project management or service delivery management experience in a customer facing role, with PMP certification or equivalent preferred.
+ Proven experience leading delivery of complex customer projects
+ Experience working for a SaaS oftware vendor & excellent verbal and written communications skills.
+ Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team.
+ Lead technical deployment projects from kickoff to close out.
+ Create and maintain technical project plans outlining tasks, milestone dates and allocation of resources aligned to statements of work (SOW's). Plan and manage resources ensuring all projects meet customer obligations and budget expectations.
+ Provide timely and accurate status updates to all customer, partner and Client stakeholders throughout the project lifecycle.
+ Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and Client teams Maintain and foster Client, partner and customer relationships
+ Maintain up-to-date knowledge of client products, industry best practices, and project management skills through continuous learning.
+ Experience in PubSec/Government Sector required
+ BA/BS preferred in computer science, computer engineering or equivalent work experience
+ PMP certification
+ Budget
+ Deployment
+ Project Management
+ Project Manager
+ Project Plans
+ SOW
+ Technical Services
+ Highly Organized
+ PMP
+ Project Lifecycle
+ SAAS
+ Very Organized
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
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Updated March 14, 2024
Updated March 14, 2024