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What is a technical service representative and how to become one
A technical service representative provides technical support and assistance to customers. They are responsible for troubleshooting and resolving technical issues related to products or services, offering advice on product usage and maintenance, and escalating complex issues to more experienced representatives. These representatives must possess patience and the ability to explain technical concepts in simple terms. Technical service representatives typically work in call centers and customer service departments.
Avg. Salary $46,883
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.75%
Asian 7.01%
Black or African American 10.53%
Hispanic or Latino 19.74%
Unknown 5.47%
White 56.50%
Genderfemale 28.86%
male 71.14%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a technical service representative?
Pros
Possibility for a flexible work schedule
Potential for career advancement within the company
Possibility to travel for onsite support
Potential for remote work, reducing commute time and expenses
Job stability, competitive salary, and benefits due to the demand for technical support
Cons
Stress from dealing with angry or frustrated customers
High call volume and tight deadlines that can lead to burnout
Difficult to disconnect from work, as on-call support and non-traditional hours may be required
May need to work in a noisy or distracting environment
Can be challenging to balance customer needs with company policies and procedures
Technical service representative career paths
Key steps to become a technical service representative
Explore technical service representative education requirements
Start to develop specific technical service representative skills
Skills Percentages Customer Satisfaction 13.05% Switches 9.04% LAN 7.46% VPN 7.40% Strong Customer Service 7.00% Complete relevant technical service representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New technical service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical service representative based on U.S. Bureau of Labor Statistics data and data from real technical service representative resumes.Research technical service representative duties and responsibilities
- Install, manage and troubleshot VPN connection client in the enterprise environment.
- Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
- Provide technical support relating to account profiles, remote client access via VPN.
- Key achievements: develop new systems for automotive modular windows and air bag covers.
Prepare your technical service representative resume
When your background is strong enough, you can start writing your technical service representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technical service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable technical service representative resume templates
Build a professional technical service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your technical service representative resume.
Apply for technical service representative jobs
Now it's time to start searching for a technical service representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first technical service representative job
Are you a technical service representative?
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Average technical service representative salary
The average technical service representative salary in the United States is $46,883 per year or $23 per hour. Technical service representative salaries range between $28,000 and $78,000 per year.
What am I worth?
How do technical service representatives rate their job?
Technical service representative reviews
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
Different approach of solving problem in hardware and software.
User is not available for investigation how hardware and software had problem.
I like building relations with other companies, keeping customers satisfied and growing in all areas,
Updated January 8, 2025
