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Become A Technical Service Representative

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Working As A Technical Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $86,160

    Average Salary

What Does A Technical Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Technical Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Technical Service Representative?

Technical Service Representative Jobs

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Technical Service Representative Career Paths

Technical Service Representative
Technical Support Technician Technician Service Advisor
Assistant Service Manager
5 Yearsyrs
Field Service Technician Service Manager Operations Manager
Branch Manager
6 Yearsyrs
Systems Administrator Operations Manager General Manager
Center Manager
6 Yearsyrs
Operations Manager Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Account Manager Account Executive
District Sales Manager
7 Yearsyrs
Field Service Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Customer Support Specialist Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Service Technician Service Manager General Manager
Regional Manager
8 Yearsyrs
Project Manager Construction Manager Operations Manager
Regional Sales Manager
9 Yearsyrs
Technical Support Specialist Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Account Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Technical Support Specialist Business Analyst Product Manager
Sales Manager
5 Yearsyrs
Operations Manager General Manager Account Executive
Sales/Marketing
5 Yearsyrs
Technical Support Technician Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Technical Support Representative Technical Support Technician Technician
Service Manager
7 Yearsyrs
Technical Support Representative Systems Administrator Operations Manager
Site Manager
7 Yearsyrs
Project Manager Program Manager General Manager
Territory Manager
7 Yearsyrs
Systems Administrator Engineer Sales Engineer
Territory Sales Manager
7 Yearsyrs
Service Technician Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Do you work as a Technical Service Representative?

Help others decide if this is a good career for them

Average Length of Employment
Service Associate 2.1 years
Representative 2.1 years
Support Agent 1.9 years
Top Employers Before
Manager 4.5%
Technician 4.5%
Cashier 4.4%
Teller 3.5%
Supervisor 3.4%
Internship 2.3%
Top Employers After
Manager 4.8%
Technician 3.8%
Consultant 3.7%
Owner 3.1%

Do you work as a Technical Service Representative?

Technical Service Representative Demographics

Gender

Male

68.8%

Female

29.7%

Unknown

1.5%
Ethnicity

White

62.6%

Hispanic or Latino

15.9%

Black or African American

10.7%

Asian

7.1%

Unknown

3.7%
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Languages Spoken

Spanish

56.2%

French

10.8%

Portuguese

4.6%

German

4.6%

Italian

3.8%

Russian

3.1%

Japanese

3.1%

Hindi

2.3%

Korean

1.5%

Urdu

1.5%

Arabic

1.5%

Telugu

0.8%

Vietnamese

0.8%

Lakota

0.8%

Gujarati

0.8%

Mandarin

0.8%

Indonesian

0.8%

Tigrinya

0.8%

Croatian

0.8%

Filipino

0.8%
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Technical Service Representative Education

Schools

University of Phoenix

24.7%

University of Texas at El Paso

5.4%

Tulsa Community College

5.0%

Purdue University

5.0%

College of DuPage

4.6%

Strayer University

4.6%

Ferris State University

4.2%

Rochester Institute of Technology

4.2%

Southern New Hampshire University

4.2%

El Paso Community College

3.8%

Radford University

3.8%

Texas A&M University

3.8%

Liberty University

3.8%

Wayne State University

3.3%

University of Toledo

3.3%

University of Washington

3.3%

Boise State University

3.3%

University of Akron

3.3%

Kent State University

3.3%

Arapahoe Community College

2.9%
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Majors

Business

25.7%

Computer Science

8.5%

Electrical Engineering

7.0%

Information Technology

5.7%

Computer Information Systems

5.2%

Biology

4.9%

Chemistry

3.7%

Criminal Justice

3.7%

Management

3.7%

Marketing

3.5%

Computer Networking

3.5%

Education

3.3%

Electrical Engineering Technology

3.2%

Accounting

3.0%

Communication

3.0%

General Studies

2.9%

Psychology

2.7%

Health Care Administration

2.7%

Liberal Arts

2.3%

Nursing

1.8%
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Degrees

Bachelors

38.8%

Other

27.2%

Associate

16.0%

Masters

10.2%

Certificate

5.1%

Diploma

1.6%

Doctorate

0.8%

License

0.3%
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Temporary

Real Technical Service Representative Salaries

Job Title Company Location Start Date Salary
World Technical Service Representative/Broiler SPE Tyson Foods Inc. Springdale, AR Oct 01, 2009 $127,725
Technical Service Representative Lenawee Stamping Corporation Troy, MI Nov 20, 2015 $125,353 -
$130,250
Technical Service Representative Lenawee Stampings Corporation Troy, MI Sep 23, 2014 $122,895
Technical Service Representative III Dawn Food Products, Inc. Jackson, MI Dec 01, 2014 $112,032
Technical Service Representative Sealed Air Corporation (Us) Hodgkins, IL Jun 24, 2015 $95,389
Technical Service Representative Sealed Air Corporation (Us), A Division of Sealed Hodgkins, IL Jan 01, 2014 $90,174
Chemist/Technical Service Representative Evonik Goldschmidt Corporation Hopewell, VA Feb 25, 2013 $81,000
Technical Service Representative III Dawn Food Products, Inc. Endwell, NY Jan 12, 2016 $79,290 -
$118,760
Technical Service Representative The Reliable Automatic Sprinkler Co., Inc. Brea, CA Oct 25, 2010 $75,000
Technical Services Representative I Ela Medical, Inc. McAllen, TX Jan 31, 2010 $70,747
Technical Service Representative Mark VII Equipment Inc. San Antonio, TX Aug 15, 2011 $69,385
Technical Service Representative Active Motif, Inc. Carlsbad, CA Mar 01, 2013 $67,000
Technical Service Representative Active Motif, Inc. Carlsbad, CA Mar 11, 2013 $67,000
Technical Services Representative I Sorin CRM USA, Inc. McAllen, TX Oct 01, 2011 $65,000 -
$80,000
Plant Technical Services Representative The Sherwin-Williams Company Cleveland, OH Feb 28, 2013 $64,216
Scientist I, Technical Service Representative Bluestar Silicones USA Corp. York, SC Jul 16, 2012 $63,488
Scientist I, Technical Service Representative Bluestar Silicones USA Corp. Rock Hill, SC Sep 01, 2012 $63,488
Assoc. Technical Service Representative Cargill, Incorporated Lititz, PA Oct 01, 2012 $62,130 -
$64,260
Plant Technical Services Representative The Sherwin-Williams Company Cleveland, OH Sep 28, 2012 $61,467
Technical Service Representative Metso Paper USA, Inc. Florence, AL Feb 01, 2010 $60,887
Technical Services Representative Quirch Foods Co. Miami, FL Jun 01, 2015 $60,000
Technical Services Representative Quirch Foods Co. Miami, FL Jul 08, 2013 $60,000
Cote Technical Service Representative Champion Technologies, Inc. Houston, TX Sep 01, 2013 $60,000
Technical Services Representative, Food Industry Quirch Foods Miami, FL Jul 13, 2015 $60,000
Technical Services Representative Quirch Foods Co. Miami, FL Oct 01, 2015 $60,000

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Top Skills for A Technical Service Representative

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  1. Technical Support
  2. Trouble Shooting
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provided detailed technical support and quality control for field technicians, equipment operators and their supervisors.
  • Walked technicians through trouble shooting process* Provided Warranty Authorization for defective product* Scheduled appointments for end user at Certified service centers
  • Answered incoming phone calls and provided requested information.
  • Conducted conflict resolution and decision making skills to satisfy all customers and service technicians.
  • Cleaned and maintained computers and ensured network connectivity.

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Top Technical Service Representative Employers

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