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Become A Technical Service Representative

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Working As A Technical Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $65,000

    Average Salary

What Does A Technical Service Representative Do At Kelly Services

* Responds to parts information requests that are largely received by phone and email.
* Assists internal customers such as the customer support and sales personnel with customer requirements and needs as it relates parts.
* Acquires and maintains parts knowledge, including the ability to look up replacement parts quickly
* Provide pricing and availability information on parts
* Receives, researches, and answers customer complaints and inquiries concerning parts
* Accurately records all pertinent information received on parts complaints in our complaint system
* Remains current on changes in policies, procedures
* Works on special projects as assigned
* Performs other duties and assignments as requested
* Requirements

What Does A Technical Service Representative Do At Textron

* Provide technical support, via telephone and e-mail, to dealers on the operation, service and repair of all Arctic Cat products in a timely, accurate and professional manner.
* Collect, record and report field product service information in a manner that is legible, complete in detail, accurate and timely.
* Collaborate with Customer Care providing technical expertise and recommendations to Customer issues.
* Provide authorization assistance to dealers for exceptions or special considerations to warranty claims maintaining a proper balance between legal, ethical and customer relation considerations.
* Provide assistance, as needed, with dealer product training through participation in factory schools, on-site field training and other activities designated by the company or department.
* Complete technical solutions to support self-serve technical information for dealers.
* Repair, accessorize and test drive Department and Warranty Return units to become familiar with the product to better assist Dealer base.
* Participate in special projects, assignments and other activities as required by the needs of the department.
* Qualifications

What Does A Technical Service Representative Do At PPG Industries

* Comply with all of PPG EHS guidelines and initiatives.
* Build sales position by establishing strong customer relationships at all levels, provide timely resolution to customer’s concerns, and quickly troubleshoot problems.
* Oversee / implement strategies for the management of inventory programs at customer locations of PPG product to increase inventory turns, reduce product obsolescence and maximize freight advantages.
* Identify customer’s needs / expectations and assess competitive activities such that sales strategies can be developed to increase sales / profits.
* Maximize profit contribution by differentiation through superior technical problem solving which produces higher yield rates, lower reject rates and optimum appearance on the customer’s production line.
* Primary contact person for all customer complaints and questions.
* Will be the lead spokesperson / liaison in communicating between the customer and internal PPG support departments.
* May be asked to lead customer projects, assist with process improvements, and look for cost savings for the customer.
* This will also include inventory management which may also include the ordering of all products for the customer and developing usage reports.
* Individual may also service other customers in surrounding states and support the sales and service team when necessary

What Does A Technical Service Representative Do At Heartland Payment Systems, Inc.

* Technology Support Receive inbound calls and works with customers to analyze and resolve software operations issues.
* Assists customers with data issues, report development and use, data entry and other advanced system functions Analyze customer software usage and efficiency and develops opportunities for maximizing the same.
* Analyze customer network components / architecture and advise customer on methods to maximize system performance.
* Manages unresolved or open problem tickets to successful completion Researches, documents and communicates customer problems.
* Uses appropriate information systems to enter status and flags unresolved items for follow-up.
* Uses WebEx sessions as needed.
* Works with colleagues to maintain appropriate records and reports.
* Technology Training Provides comprehensive training on system operations to managers and other system users.
* Training and on-site support for meal periods and end of day process including balancing drawers and running of pertinent reports.
* Provide on-site team leadership during system implementation.
* Reviews and confirms POS database settings including data paths and network permissions to ensure proper system utilization.
* Installs POS hardware and peripherals and ensures appropriate setup of POS hardware Travels, by air or car in accordance with company travel policy, up to 10% of the work year completing POS On
* Site implementations (installation, training and go-live support) Perform WebEx training and set-ups as directed or scheduled.
* Monitors and mentors customer on scheduled go-live day(s).
* Software Quality Assurance Test products and processes as needed

What Does A Technical Service Representative Do At Sherwin-Williams

* Ensure products being used by customers meet expectations
* Ensure customer quality and service expectations are met
* Eliminate or reduce customer complaints
* Help achieve or exceed Division goals for Sales, Gallons, Margins and Profit
* Communicate competitive information, new products and selling issues to Sales Reps and Sales Managers
* Communicate extensive product knowledge with customers and the Industrial Wood field selling organizationManage product test runs at designated customer facilities
* Support account specifications approval process
* Assist the Business Development team and field selling organization in calling on prospective existing and
* target accounts, and provide technical support for product demos as directed
* Communicate with the Wood Technical Lab on customer technical issues
* Assist with application and curing equipment installations, modifications and adjustments
* Evaluate product complaints and resolve them to the customer’s satisfaction
* Assist customers in preparing paint specifications to meet product applications
* Troubleshoot on-line technical problems such as correcting batches and formulation of products
* Advise customers of product line changes and improvements
* Maintain expertise in equipment use and surface preparation
* Shade product batches using intermix and tinting color systems Assist customers with product inventory control and ordering
* Train customers on product knowledge and application methods
* Assist sales reps by preparing samples and panels for presentations
* Coordinate technical service issues between facilities, sales reps and product service room
* Document and maintain customer technical service issues for follow-up
* Troubleshoot and resolve customer problems with application equipment
* Document and refer potential sales leads to appropriate sales rep
* Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner
* Other duties as assigned

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How To Become A Technical Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Technical Service Representative jobs

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Technical Service Representative Career Paths

Technical Service Representative
Technical Support Representative Technical Support Technician Technician
Account Manager
5 Yearsyrs
Service Technician Field Service Technician Service Manager
Branch Manager
6 Yearsyrs
Technical Support Technician Technician Operations Manager
Business Development Manager
9 Yearsyrs
Account Executive Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Operations Manager Branch Manager Account Executive
District Sales Manager
7 Yearsyrs
Field Service Technician Service Manager
General Manager
7 Yearsyrs
Field Service Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Systems Administrator Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Service Technician Service Manager General Manager
Operations Director
9 Yearsyrs
Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Project Manager
Program Manager
8 Yearsyrs
Technical Support Representative Systems Administrator Operations Manager
Purchasing Manager
9 Yearsyrs
Technical Support Technician Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Technical Sales Representative Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Technical Sales Representative Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
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Technical Service Representative Demographics

Gender

  • Male

    68.5%
  • Female

    30.1%
  • Unknown

    1.4%

Ethnicity

  • White

    79.4%
  • Hispanic or Latino

    11.4%
  • Asian

    7.0%
  • Unknown

    1.7%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    55.1%
  • French

    11.0%
  • German

    5.9%
  • Italian

    4.2%
  • Portuguese

    4.2%
  • Hindi

    2.5%
  • Russian

    2.5%
  • Japanese

    2.5%
  • Urdu

    1.7%
  • Arabic

    1.7%
  • Telugu

    0.8%
  • Vietnamese

    0.8%
  • Lakota

    0.8%
  • Gujarati

    0.8%
  • Mandarin

    0.8%
  • Korean

    0.8%
  • Indonesian

    0.8%
  • Tigrinya

    0.8%
  • Croatian

    0.8%
  • Filipino

    0.8%
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Technical Service Representative

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Technical Service Representative Education

Technical Service Representative

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Real Technical Service Representative Salaries

Job Title Company Location Start Date Salary
World Technical Service Representative/Broiler SPE Tyson Foods Inc. Springdale, AR Oct 01, 2009 $127,725
Technical Service Representative Lenawee Stamping Corporation Troy, MI Nov 20, 2015 $125,353 -
$130,250
Technical Service Representative Lenawee Stampings Corporation Troy, MI Sep 23, 2014 $122,895
Technical Service Representative III Dawn Food Products, Inc. Jackson, MI Dec 01, 2014 $112,032
Technical Service Representative Sealed Air Corporation (Us) Hodgkins, IL Jun 24, 2015 $95,389
Technical Service Representative Sealed Air Corporation (Us), A Division of Sealed Hodgkins, IL Jan 01, 2014 $90,174
Chemist/Technical Service Representative Evonik Goldschmidt Corporation Hopewell, VA Feb 25, 2013 $81,000
Technical Service Representative III Dawn Food Products, Inc. Endwell, NY Jan 12, 2016 $79,290 -
$118,760
Technical Service Representative The Reliable Automatic Sprinkler Co., Inc. Brea, CA Oct 25, 2010 $75,000
Technical Services Representative I Ela Medical, Inc. McAllen, TX Jan 31, 2010 $70,747
Technical Service Representative Mark VII Equipment Inc. San Antonio, TX Aug 15, 2011 $69,385
Technical Service Representative Active Motif, Inc. Carlsbad, CA Mar 01, 2013 $67,000
Technical Service Representative Active Motif, Inc. Carlsbad, CA Mar 11, 2013 $67,000
Technical Services Representative I Sorin CRM USA, Inc. McAllen, TX Oct 01, 2011 $65,000 -
$80,000
Plant Technical Services Representative The Sherwin-Williams Company Cleveland, OH Feb 28, 2013 $64,216
Scientist I, Technical Service Representative Bluestar Silicones USA Corp. York, SC Jul 16, 2012 $63,488
Scientist I, Technical Service Representative Bluestar Silicones USA Corp. Rock Hill, SC Sep 01, 2012 $63,488
Assoc. Technical Service Representative Cargill, Incorporated Lititz, PA Oct 01, 2012 $62,130 -
$64,260
Plant Technical Services Representative The Sherwin-Williams Company Cleveland, OH Sep 28, 2012 $61,467
Technical Service Representative Metso Paper USA, Inc. Florence, AL Feb 01, 2010 $60,887
Technical Services Representative Quirch Foods Co. Miami, FL Jun 01, 2015 $60,000
Technical Services Representative Quirch Foods Co. Miami, FL Jul 08, 2013 $60,000
Cote Technical Service Representative Champion Technologies, Inc. Houston, TX Sep 01, 2013 $60,000
Technical Services Representative, Food Industry Quirch Foods Miami, FL Jul 13, 2015 $60,000
Technical Services Representative Quirch Foods Co. Miami, FL Oct 01, 2015 $60,000

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Top Skills for A Technical Service Representative

TechnicalSupportTroubleShootingServiceTechniciansInternetConnectivityTechnicalIssuesWindowsXPOne-CallResolutionCustomerSatisfactionSetupSafetyCustomerSupportDesktopSupportTechnicalAssistanceCustomerIssuesInboundCallsTroubleTicketsTechnicalProblemsCustomerComplaintsDataEntrySoftwareIssues

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Top Technical Service Representative Skills

  1. Technical Support
  2. Trouble Shooting
  3. Service Technicians
You can check out examples of real life uses of top skills on resumes here:
  • Provide full spectrum technical support for a major medical center in Southern California.
  • Assisted customers with technical support by trouble shooting over the phone on their equipment.
  • Provided technical support to consumers, field service technicians, distributors, and sales representatives.
  • Assisted customers with troubleshooting high speed cable internet connectivity.
  • Leveraged all resources/tools and technology to troubleshoot and resolve customer's technical issues.

Top Technical Service Representative Employers