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Become A Technical Service Representative

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Working As A Technical Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $59,000

    Average Salary

What Does A Technical Service Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Technical Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Technical Service Representative Jobs

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Technical Service Representative Career Paths

Technical Service Representative
Field Service Technician Service Manager General Manager
Account Manager
5 Yearsyrs
Field Service Technician Service Manager Project Manager
Product Manager
6 Yearsyrs
Field Service Technician Service Manager Sales Manager
Regional Sales Manager
9 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Consultant Manager
Service Manager
6 Yearsyrs
Technical Support Specialist Consultant General Manager
Director Of Sales
10 Yearsyrs
Team Leader Manager Account Manager
Senior Account Manager
7 Yearsyrs
Team Leader Manager Store Manager
Area Manager
7 Yearsyrs
Team Leader Supervisor Store Manager
District Sales Manager
7 Yearsyrs
Technical Support Technician Systems Administrator Project Manager
Purchasing Manager
9 Yearsyrs
Technical Support Technician Consultant Office Manager
Business Office Manager
7 Yearsyrs
Technical Support Technician Specialist Account Executive
Territory Manager
7 Yearsyrs
Technical Sales Representative Account Manager
Sales Account Manager
6 Yearsyrs
Technical Sales Representative Account Manager Marketing Manager
Sales And Marketing Manager
6 Yearsyrs
Technical Sales Representative Sales Manager Store Manager
Center Manager
6 Yearsyrs
Systems Administrator Operations Manager Branch Manager
Relationship Manager
6 Yearsyrs
Account Executive Customer Service Manager
Call Center Manager
6 Yearsyrs
Account Executive Sales Manager Operations Manager
Client Services Manager
7 Yearsyrs
Process Engineer Project Manager Business Owner
Entrepreneur
5 Yearsyrs
Support Specialist Senior Customer Service Representative Director, Customer Support Services
Manager, Custom Support And Services
7 Yearsyrs
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Do you work as a Technical Service Representative?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Technical Service Representative
Cashier 7.0%
Manager 4.1%
Technician 3.9%
Internship 3.1%
Supervisor 3.0%
Top Careers After Technical Service Representative
Cashier 4.8%
Manager 4.3%
Technician 3.6%
Consultant 3.0%
Owner 3.0%

Do you work as a Technical Service Representative?

Average Yearly Salary
$59,000
View Detailed Salary Report
$35,000
Min 10%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$99,000
Max 90%
Best Paying Company
BP America Inc.
Highest Paying City
Greenwich, CT
Highest Paying State
New Jersey
Avg Experience Level
3.1 years
How much does a Technical Service Representative make at top companies?
The national average salary for a Technical Service Representative in the United States is $59,794 per year or $29 per hour. Those in the bottom 10 percent make under $35,000 a year, and the top 10 percent make over $99,000.

Real Technical Service Representative Salaries

Job Title Company Location Start Date Salary
World Technical Service Representative/Broiler SPE Tyson Foods Inc. Springdale, AR Oct 01, 2009 $127,725
Technical Service Representative Lenawee Stamping Corporation Troy, MI Nov 20, 2015 $125,353 -
$130,250
Technical Service Representative Lenawee Stampings Corporation Troy, MI Sep 23, 2014 $122,895
Technical Service Representative III Dawn Food Products, Inc. Jackson, MI Dec 01, 2014 $112,032
Technical Service Representative Sealed Air Corporation (Us) Hodgkins, IL Jun 24, 2015 $95,389
Technical Service Representative Sealed Air Corporation (Us), A Division of Sealed Hodgkins, IL Jan 01, 2014 $90,174
Chemist/Technical Service Representative Evonik Goldschmidt Corporation Hopewell, VA Feb 25, 2013 $81,000
Technical Service Representative III Dawn Food Products, Inc. Endwell, NY Jan 12, 2016 $79,290 -
$118,760
Technical Service Representative The Reliable Automatic Sprinkler Co., Inc. Brea, CA Oct 25, 2010 $75,000
Technical Services Representative I Ela Medical, Inc. McAllen, TX Jan 31, 2010 $70,747
Technical Service Representative Mark VII Equipment Inc. San Antonio, TX Aug 15, 2011 $69,385
Technical Service Representative Active Motif, Inc. Carlsbad, CA Mar 01, 2013 $67,000
Technical Service Representative Active Motif, Inc. Carlsbad, CA Mar 11, 2013 $67,000
Technical Services Representative I Sorin CRM USA, Inc. McAllen, TX Oct 01, 2011 $65,000 -
$80,000
Plant Technical Services Representative The Sherwin-Williams Company Cleveland, OH Feb 28, 2013 $64,216
Technical Services Supervising Representative IBG LLC Greenwich, CT Sep 26, 2011 $64,000 -
$74,000
Scientist I, Technical Service Representative Bluestar Silicones USA Corp. York, SC Jul 16, 2012 $63,488
Scientist I, Technical Service Representative Bluestar Silicones USA Corp. Rock Hill, SC Sep 01, 2012 $63,488
Assoc. Technical Service Representative Cargill, Incorporated Lititz, PA Oct 01, 2012 $62,130 -
$64,260
Plant Technical Services Representative The Sherwin-Williams Company Cleveland, OH Sep 28, 2012 $61,467
Technical Service Representative Metso Paper USA, Inc. Florence, AL Feb 01, 2010 $60,887
Technical Services Representative Quirch Foods Co. Miami, FL Jun 01, 2015 $60,000
Technical Services Representative Quirch Foods Co. Miami, FL Jul 08, 2013 $60,000
Cote Technical Service Representative Champion Technologies, Inc. Houston, TX Sep 01, 2013 $60,000
Technical Services Representative, Food Industry Quirch Foods Miami, FL Jul 13, 2015 $60,000
Technical Services Representative Quirch Foods Co. Miami, FL Oct 01, 2015 $60,000

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Top Skills for A Technical Service Representative

  1. New Product Development
  2. Customer Service
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Attended new product development and advisory committee meetings.
  • Developed quality standards and training manuals for manufacturing and customer service and directed field repairs and on-site training of technicians.
  • Provided technical support to field sales personnel regarding diabetes, urinalysis and blood chemistry for Bayer Diagnostics products/instruments.
  • Provided technical support including trouble shooting, software testing, and assisting in network set up of the financial institutions.
  • Provided quality technical support service through one-contact resolution to establish a long-term customer relationship.

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Average Salary:

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Top 10 Best States for Technical Service Representatives

  1. Rhode Island
  2. New Hampshire
  3. Wisconsin
  4. Massachusetts
  5. Minnesota
  6. North Dakota
  7. Connecticut
  8. Vermont
  9. Wyoming
  10. Iowa
  • (309 jobs)
  • (500 jobs)
  • (1,485 jobs)
  • (1,754 jobs)
  • (1,487 jobs)
  • (229 jobs)
  • (667 jobs)
  • (191 jobs)
  • (183 jobs)
  • (893 jobs)

Technical Service Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 5,765 Technical Service Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Technical Service Representative Resume

View Resume Examples

Technical Service Representative Demographics

Gender

Male

64.2%

Female

27.9%

Unknown

7.9%
Ethnicity

White

62.5%

Hispanic or Latino

16.4%

Black or African American

10.7%

Asian

6.7%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

59.2%

French

11.5%

Portuguese

4.0%

German

4.0%

Russian

2.9%

Italian

2.9%

Japanese

2.3%

Arabic

2.3%

Hindi

1.7%

Urdu

1.7%

Korean

1.1%

Carrier

1.1%

Persian

1.1%

Telugu

0.6%

Vietnamese

0.6%

Lakota

0.6%

Gujarati

0.6%

Mandarin

0.6%

Indonesian

0.6%

Tigrinya

0.6%
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Technical Service Representative Education

Schools

University of Phoenix

27.2%

Tulsa Community College

4.9%

Purdue University

4.9%

Kent State University

4.7%

University of Texas at El Paso

4.4%

Texas A&M University

4.4%

Strayer University

4.2%

Wayne State University

4.2%

Tidewater Community College

4.0%

Rochester Institute of Technology

3.7%

University of Washington

3.7%

Metropolitan State University of Denver

3.5%

Ferris State University

3.5%

University of Akron

3.5%

Pennsylvania State University

3.5%

University of Houston

3.2%

College of DuPage

3.2%

Arapahoe Community College

3.2%

University of Toledo

3.2%

Kaplan University

3.0%
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Majors

Business

27.3%

Computer Science

7.5%

Electrical Engineering

6.7%

Computer Information Systems

5.1%

Information Technology

4.8%

Biology

4.5%

Management

4.2%

Computer Networking

3.9%

Chemistry

3.8%

Criminal Justice

3.6%

Electrical Engineering Technology

3.3%

Marketing

3.3%

General Studies

3.2%

Communication

3.2%

Education

3.1%

Psychology

2.9%

Accounting

2.9%

Nursing

2.5%

Health Care Administration

2.4%

Medical Assisting Services

1.9%
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Degrees

Bachelors

39.2%

Other

26.0%

Associate

17.1%

Masters

10.0%

Certificate

5.1%

Diploma

1.7%

Doctorate

0.7%

License

0.2%
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