Post job

Technical service representative education requirements

Updated January 8, 2025
2 min read
Usually, technical service representatives don't need a college education. The most common degree for technical service representatives is bachelor's degree with 51% graduates, with only 25% technical service representative graduates earning associate degree. Technical service representatives who decided to graduate from college often finish University of Phoenix or DeVry University. Some good skills to have in this position include customer satisfaction, switches and lan.

Popular technical service representative certifications include Certified Pharmacy Technician (CPhT), Master Certified Electronics Technician (CETma), or Certified Network Computer Technician (CNCT). To improve technical service representative qualification and skills, we prepared some online courses to help in technical service representative education paths.

What education do you need to become a technical service representative?

What degree do you need to be a technical service representative?

The most common degree for technical service representatives is bachelor's degree, with 51% of technical service representatives earning that degree. The second and third most common degree levels are associate degree degree at 25% and associate degree degree at 12%.
  • Bachelor's, 51%
  • Associate, 25%
  • High School Diploma, 12%
  • Master's, 4%
  • Other Degrees, 8%

What should I major in to become a technical service representative?

You should major in business to become a technical service representative. 23% of technical service representatives major in business. Other common majors for a technical service representative include electrical engineering and computer science.

Best majors for technical service representatives

20 best online courses for technical service representatives

Advertising disclosure

1. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Salesforce Sales Development Representative

coursera

If you’ve always wanted a rewarding career, the tech sales industry may be the path for you. If you’re an ambitious problem-solver who likes to win, you’ll find tech sales not only fulfilling, but lucrative as well. As the tech industry continuously introduces innovative services and products, tech sales roles have become more crucial than ever. SDRs are in the front lines of the tech biz, connecting with customers and clients, and coming up with the smartest solutions for their problems. Sales...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

6. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

7. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

8. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

9. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

10. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

11. IT Support Technical Skills Bootcamp

udemy
4.5
(1,653)

Hands-on Technical skills for IT Support Professionals...

12. IT Support Technical Skills Helpdesk

udemy
4.7
(1,561)

Hands-on Technical skills for IT Support Learners...

13. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

14. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

15. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

16. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

17. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

18. Computer Hardware, Operating System and Networking

udemy
4.1
(314)

For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...

19. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

20. IT & Technical Support Guide to Helpdesk, Desktop & Servers

udemy
4.2
(1,138)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Average technical service representative salary by education level

Technical service representatives with a Master's degree earn more than those without, at $63,915 annually. With a Bachelor's degree, technical service representatives earn a median annual income of $59,080 compared to $49,222 for technical service representatives with an Associate degree.
Technical service representative education levelTechnical service representative salary
Master's Degree$63,915
High School Diploma or Less$46,002
Bachelor's Degree$59,080
Some College/ Associate Degree$49,222

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse office and administrative jobs