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Become A Technical Services Analyst

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Working As A Technical Services Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Technical Services Analyst Do At Amec Foster Wheeler

* All facets of Utility Services projects including:
* Daily designation of all sub surface utilities, utilizing geophysical, and magnetic equipment
* Daily use of ground penetrating radar (GPR) to detect slab voids, steel reinforcement, structural evaluations, utilities and non-metallic /metallic objects
* Daily operation of vacuum excavation truck
* Daily contact with utility companies to coordinate design conflict resolution plans
* Preparation of cost and time estimates for Utility Services proposals
* Daily coordination with various utility engineers for collection of records research
* Site inspection
* Monitor technical and quality control standards

What Does A Technical Services Analyst Do At Catholic Health Initiatives

* data conversions, system configuration & table maintenance support, system testing, interface coordination and documentation of final outcomes for business solutions
* Serves as liaison with ITS resources in resolving programming issues and also troubleshoots end user issues within the HR and Payroll business support systems

What Does A Technical Services Analyst Do At Kforce

Process a variety of service support tasks including payment processing operational functions, back office work, service requests, Account Management, managing escalated customer issues, etc

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How To Become A Technical Services Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Services Analyst jobs

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Real Technical Services Analyst Salaries

Job Title Company Location Start Date Salary
IT Service Management Analyst Adobe Systems Incorporated San Jose, CA Jan 31, 2015 $143,293
IT Service Management Analyst Adobe Systems Incorporated San Jose, CA Jan 02, 2014 $138,693
Technology Services Analyst--Sap Basis Administrat Turner Construction Company Montvale, NJ Nov 08, 2014 $116,813
Senior IT Service Management Analyst AIG Technologies, Inc. Houston, TX Apr 18, 2016 $115,000
IT Service Analyst SR Baker Hughes Incorporated Houston, TX Jul 08, 2013 $110,000
Technical Services Analyst, Principal Software AG USA Inc. Reston, VA Oct 14, 2014 $106,521
Senior Technical Service Analyst RBC Capital Markets LLC Minneapolis, MN Feb 04, 2015 $100,500 -
$110,000
Senior Technical Service Analyst RBC Capital Markets LLC Minneapolis, MN Sep 09, 2015 $100,500 -
$110,000
Analyst, Technology Program Services Barclays Services Corp. New York, NY Feb 28, 2013 $100,000
ITS Security & Compliance Analyst PJM Interconnection, LLC Norristown, PA Dec 13, 2013 $99,508
ITS Security and Compliance Analyst PJM Interconnection, LLC Norristown, PA Dec 13, 2010 $93,000
Technology Services Analyst--Sap Basis Administrat Turner Construction Company Montvale, NJ Jun 08, 2013 $92,206
Ecommerce Technical Services B2B Analyst Monsanto Company Saint Louis, MO Jan 26, 2011 $91,010
Service Analyst Gerber Scientific International Inc. Tolland, CT Nov 04, 2013 $90,000
Technical Application Services Analyst Forest Laboratories, Inc. Jersey City, NJ Oct 01, 2012 $80,000
Services Analyst Mozilla Corporation Mountain View, CA Nov 01, 2011 $80,000 -
$120,000
Technical Services Analyst MCG Health, LLC Seattle, WA Oct 01, 2015 $80,000 -
$93,000
IT Service Management Analyst Avery Dennison Corporation Pasadena, CA Jul 17, 2013 $80,000
Sme(Subject Matter Expert)/Service Analyst Simplex Info Systems, Inc. Bloomington, IL Dec 16, 2016 $80,000
IT Service Management Analyst Avery Dennison Corporation Pasadena, CA Jul 03, 2013 $80,000
Technical Partner Servicing Analyst Orbitz Worldwide, LLC Chicago, IL Jun 29, 2015 $75,000
Service Analyst The First Church of Christ, Scientist Boston, MA Aug 03, 2016 $72,155
Services Analyst Deloitte Consulting LLP Newton, MA Sep 15, 2015 $72,000 -
$86,000
Technology Services Associate Analyst Sun Life Financial (U.S.) Services Company, Inc. Wellesley, MA Jun 27, 2015 $72,000 -
$85,000
Analyst Technical Services Prudent Technologies &Amp; Consulting, Inc. Fort Worth, TX Sep 03, 2012 $70,000
Transmission Services Analyst Midwest Independent Transmission System Operator Carmel, IN Nov 23, 2009 $70,000
Programmer/ITS Analyst Libsys Inc. Chicago, IL Oct 12, 2009 $68,000
Programmer/Its Analyst Libsys Inc. Chicago, IL Jan 17, 2011 $68,000

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Top Skills for A Technical Services Analyst

ComputerHardwareProceduresRemoteDesktopPCActiveDirectoryTechnicalSupportCustomerServiceDataEntryTroubleshootFinancialLaptopsSetupWebDeliverySQLWindowsXPPolicyCitrixVPNProjectManagement

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Top Technical Services Analyst Skills

  1. Computer Hardware
  2. Procedures
  3. Remote Desktop
You can check out examples of real life uses of top skills on resumes here:
  • Evaluate current and future computer hardware and software needs at regional office and clinic practices for infrastructure build out.
  • Developed and implemented procedures for record retention and daily balancing of cash application.
  • Provided 2nd level technical support by phone and by remote desktop sharing.
  • Aided Network Technicians by assessing, analyzing, and isolating PC network and workstation problems.
  • Facilitate System Administration using Active Directory to add/move users and update memberships.

Top Technical Services Analyst Employers