Technical Services Analyst remote jobs

About Us: Join Aleron Group, a global workforce and business solutions company that builds relationships and empowers the workplace. Since 1957, we've been at the forefront of the workforce industry. Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We transform the workplace for people and businesses around the world. What Aleron has to offer: Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k) PTO, plus 10 paid holidays *Pay: $60,000 to $70,000 Job Summary: The Technical Support Analyst works with internal employees as well as external customers to provide hardware and software support for a wide range of technology challenges. Essential Duties and Responsibilities: Desktop support-desk-side and remote phone support. Provide 1st and 2nd level help desk support for end users and application support. Assists with installations and workstation deployment. Updates all workstations that are connected to the network. Install, configure, and troubleshoot hardware and software issues and rebuild workstations. Monitor for viruses for operating system and network device updates. Monitor backup procedures and processes, conduct data restores when required. Support multiple branches throughout the company. Some travel to remote offices or external customer sites as needed. Provide detailed and comprehensive documentation in a problem-tracking database to ensure proper escalation of incidents. Use remote access tools to perform diagnostics on users' PCs. Other Duties: Communicate with other members of the IT department regarding various issues and projects concerning the networking and computer access of the company. After-hours on-call rotation. Submit periodic reports to management as requested. Update and monitor Windows Server environment as needed. Responsible for various other administrative duties as directed by the company. Qualifications and Skills: Required: Bachelor's degree in Computer Science or 4 years of experience working in technical support 3 years of experience in a help desk and IT environment 1 year of experience in computer project management, backup systems, and configurations 1 year of proficiency in Windows, Office 365, TCP/IP protocol, third-party applications, telecommunication capabilities and connectivity knowledge, and various hardware and printers Must be able to work after hours and weekends when required to support projects and able travel to remote offices as needed Broad knowledge of desktop applications, and familiarity with PC configuration using automation tools and LAN troubleshooting skills Strong verbal and interpersonal communication skills Preferred: Analytical and detail-oriented in nature with the ability to organize complex material Physical Demands, Work Environment, and Travel: Ability to lift and move up to 50 pounds regularly This role operates in a modern, hybrid work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. Flexibility for remote work is supported, while in-office settings may still involve the use of standard office equipment like computers, telephones, and printers. The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms. Additional Information: This job description is subject to change and may be adjusted to meet the company's needs. Upon receiving an offer of employment, candidates will be required to undergo a background check and drug screening. Depending on the role, additional industry-specific skills testing may also be necessary prior to placement. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. * The compensation range provided represents our good faith representation of the high and low pay range for this position.

DataStaff, Inc. is seeking a Service Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC * This is a remote position. However, the candidate must currently live in NC and stay in NC for the duration of the engagement. Job Description: The Service Support Analyst role will be part of the Incident Management and Change Management effort handling incidents by assisting the Manager/Supervisor, providing seamless business support in FACS and executing the Service Level Agreement (SLA) for FACS operations and maintenance. The focus will be to address the Customer's immediate business and assist with the triage & resolution of incidents. This position will be part of the Agency Planning, Analysis, Solution Design, and Implementation, and support continuous technical application integrations, software maintenance and application support leadership across the application tiers (System Integration, QC (UAT) & Production) for the Building Services Unit supporting the Division of Highway's Facilities Maintenance Business Area. Responsibilities: Support all Operations and Maintenance activities Support the technical work efforts and ensure customer deliverables are met Provide support with the delivery of software solutions for our business stakeholders utilizing the Software Development Life cycle methodology (SDLC) Contribute to system documentation that supports the designed application from initiation to implementation Support the testing of FACS solutions by serving as a tester The Service Support Analyst position will also serve the application support team, testing the operations and maintenance initiatives. This position will work on various work streams focusing on the business areas as well as any other initiatives defined by the Enterprise Services Manager/Supervisor. Work cross-functionally and collaborate with other IT disciplines to primarily coordinate all incident management and some portion of change management functions across the application tiers Support all Operations and Maintenance initiatives and assist the Incident Lead with the delivery of software solutions Investigate problems and other requests for the application support team to determine appropriate actions to be taken to solve these problems Contribute with the creation of site-specific help guides like Knowledge Base (KB) articles in ServiceNow Provide support for the testing and training for User Acceptance with business partners Contribute to test materials required to satisfy business requirements including test strategy, test cases, defect reports and test summary Communicate and provide status on work progress Minimum Education and Experience Preferred: Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and three years of progressive experience in a distributed software services and working across enterprise software environment(s) or equivalent. (OR) Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four+ years of progressive experience in a distributed software services and working across enterprise software environment(s) or equivalent. (OR) High School or General Education Development (GED) diploma and seven+ years of experience in a distributed software services and working across enterprise software environment(s) or equivalent; or an equivalent combination of education and experience Desired Skills: 3 Years - Good understanding/knowledge of all applications development, maintenance and support across an IT enterprise 3 Years - IT experience in a distributed client/server or web services environment or equivalent experience in the IT Profession 3 Years - Service/Help desk experience/knowledge for software support with the preference of ServiceNow or an equivalent software solution 3 Years - Ability to create and maintain required documentation. This includes documenting customer requirements, design flows and systems flows 3 Years - Understanding of the Best practices and standards for application processes and security measures to prepare documentation 3 Years - Knowledge of specialized computer programming languages; and of coding processes and security measures. 3 Years - Ability to evaluate and analyze existing applications and define problems effectively to make recommendations 3 Years - Under the direct supervision of the IT Manager/Supervisor, provides support and assistance to users in the use of hardware, application s/w, n/w, etc. 3 Years - Support network administration (including hardware and software installation, configuration) as necessary to improve and maintain the IT Systems 3 Years - Written and verbal communications are clear, concise and achieve intended objectives contributing to Knowledge Base and Technical Document 3 Years - Provide both on site and telephone support assistance to systems, equipment, and end users; focus on end-user's support, routine maintenance 3 Years - Basic Knowledge and understanding of software code maintenance, configuration review and SDLC 3 Years - Basic Knowledge of SQL Server with the ability of writing SQL queries to perform data extracts 3 Years - Basic Knowledge of office applications (i.e., MS Excel, MS Word, MS Project, MS Visio, and PowerPoint) 3 Years - Written and verbal communications are clear, concise and achieve intended objectives This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Job Summary Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding. You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction. This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey. Key Responsibilities Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance Support onboarding activities for new customers Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps Help drive consistency and quality in how incidents and threat intelligence are communicated externally Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team Qualifications Preferred Qualifications 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst experience Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly Experience reviewing, drafting, or presenting incident reports and security findings Familiarity with Cortex XDR or Cortex XSOAR Experience onboarding new security services or clients Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our client, a leader in financial technology, is hiring for a contract Business Systems Analyst II. This is a hybrid position with 3 days onsite per week in Plano, TX. 50% of the role is focused on supporting Salesforce Reporting, Dashboards, and Analyst Case Queues. 50% of the role is analyzing Salesforce/Operations trends, determining the pain points for reporting/queues to optimize processes. Required Skills: Strong experience with Salesforce Lightning and generating Salesforce reporting Experience using Omni Supervisor for monitoring queue's, skillsets Exceptional attention to detail to ensure data integrity and accuracy in all tasks A strong sense of urgency to address time-sensitive issues and adapt to a fast-paced environment Strong analytical and organizational skills with the ability to identify trends, solve problems, and make data-driven decisions Effective communication skills to interact with cross-functional teams and convey information clearly. Proficiency in WFM tools, spreadsheets, and ticketing systems (prior experience is a plus). Responsibilities: Reporting: Generate, review, and distribute reports related to staffing, scheduling, performance, and other WFM metrics. Ticketing: Manage and resolve workforce-related tickets in a timely and organized manner to ensure seamless communication and issue resolution. Real-Time Monitoring: Actively monitor staffing levels, queues, and performance metrics in real time to identify variances and make quick adjustments as needed. Data Entry: Accurately input and maintain workforce-related data in relevant systems to ensure organizational metrics and scheduling are up to date. Reskilling: Collaborate with team leads to facilitate reskilling initiatives, ensuring resources are deployed effectively based on business priorities.

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for an L-1 Technical Support who is enthusiastic and a self-starter that understands restaurant/hotel operations, highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person. Must develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to expand. ONLY APPLICANTS BASED IN THE GREATER DALLAS AREA WILL BE CONSIDERED AT THIS TIME. What You'll Love to Do: Provide customer technical support by phone, email, and chat to identify and troubleshoot hardware and software issues. Perform menu changes and order workflow adjustments as per customer instructions. Notate and close service tickets as per service level agreements and escalate urgent matters that require management attention. Gather and communicate data from multiple sources from relevant parties to provide timely solutions. Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed), and provide best-practice coaching as related to the Tabit suite of products. Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers. Who You Are: 1+ years of experience working in a full-service restaurant in a FOH role is highly desired. B.A/B.S or preferred but not required. Comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space. Prior experience with legacy and cloud-based POS systems such Aloha, Digital Dining, Revel, Toast, Micros, and others. Must be willing to work flexible hours including overnights, weekends, and holidays. Demonstrated ability to learn new software solutions quickly. Experience in a training/implementation/technical support role. Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and time management skills. Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time. Must have excellent verbal & written communication and interpersonal skills. Innovative, driven, motivated, results-oriented and energetic. Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude. Complex problem-solving skills and attention to detail are required. Possess outstanding decision making and analytical skills. Highly technical & sharp and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc). Experience working with a CRM/Helpdesk tool, preferably Zendesk. The Perks: Competitive compensation package Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance Stock options Health Savings Account Free lunch and snacks in office Pet Insurance Employee Referral Program Flex Spending plan Cell phone allowance Generous PTO and paid holidays Hybrid or remote work environment Amazing team culture And much more!

The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

Job Title: Remote Help Desk Support Monthly Pay: $4,000 - $4,500 We're seeking a friendly and detail-oriented Help Desk Support team member to work remotely and assist users with technical questions and basic troubleshooting. From login issues to navigation help, you'll play a key role in solving everyday problems and keeping users on track. If you enjoy helping people and solving small tech hiccups, this could be a great fit. Job Responsibilities: Respond to support tickets, emails, and calls to address common tech issues. Assist users with login problems, password resets, and system access. Guide customers through simple troubleshooting steps using clear, step-by-step instructions. Document reported issues and track resolutions for future reference. Escalate complex or unresolved issues to senior support staff. Participate in virtual team meetings and help identify recurring challenges. Qualifications: Comfortable using computers, web browsers, and communication tools. Strong attention to detail and excellent verbal/written communication skills. Patient and calm under pressure, especially when helping frustrated users. Well-organized and able to follow procedures accurately. Experience in IT, technical support, or customer service is a plus. Must have a reliable internet connection and a quiet, distraction-free home workspace. Perks & Benefits: Monthly pay: $4,000-4,500, depending on experience 100% remote work with flexible scheduling Paid training and access to helpful guides and documentation Supportive and positive team environment Opportunities to advance into senior support or technical roles

**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services

About PlanIT Geo PlanIT Geo provides innovative software and services for urban forestry, GIS, and green infrastructure management. Our tools and data help cities, organizations, and consultants plan, preserve, and enhance the urban forest - creating greener, healthier communities. We're scaling our customer support and services operations to better serve a growing global user base. We're looking for a proactive, people-oriented Technical Project Management & Support Team Lead to bring structure, focus, and clarity to how our team supports clients day to day. This person will help organize team priorities, improve processes, and coach team members across support and professional services to deliver consistent, high-quality experiences. You'll work closely with the VP Growth & Success to align systems, streamline workflows, and ensure our customers receive the 5-star support we're known for. This is a remote position, reporting to the VP Growth & Success. _______________________________________________________________________________________ Key Responsibilities Team Leadership & Structure Manage and mentor our Customer Support and Professional Services team members, creating clearer roles and accountability across Tier 1 through project work. Lead 1:1s, team meetings, and ongoing coaching to support performance and growth. Build systems for workload management, prioritization, and team alignment. Help redesign the support structure to better separate first-line customer help from more technical project delivery. Customer Experience & Operations Oversee the day-to-day support function to ensure timely, high-quality, and empathetic customer responses. Jump in where needed to troubleshoot or coordinate resolutions - while also developing a working understanding of our software, systems, and data workflows. Collaborate with cross-functional teams (Product, Engineering, Customer Success, GIS Consulting) to resolve complex issues and improve the customer journey. Support requirement gathering, onboarding, and training workflows for new customers and internal staff. Work with technical specialists to configure and customize software as needed, and bring a willingness to dive deeper into database or GIS-related problem-solving over time. Assist with data-related tasks (e.g., reviewing or preparing customer data using Excel or QGIS) and build comfort understanding how data flows between systems. Continuously expand your technical knowledge to become a trusted bridge between customers and our technical teams. Process & Continuous Improvement Own and refine support processes including ticketing, SLAs, and escalation paths. Track key metrics to monitor performance, workload, and customer satisfaction. Identify inefficiencies and lead initiatives to improve clarity, documentation, and cross-team collaboration. Implement tools and systems that make it easier to see where the team's time is going and what's driving the most impact. Cross-Functional Collaboration Work closely with leadership to align priorities and communicate progress toward our “5-star support” goal. Collaborate with other department leads to ensure smooth transitions from sales to onboarding to support. Represent the voice of the customer in process and product discussions. Qualifications 5+ years in a customer-facing SaaS or technical support environment. 1-2+ years managing or leading a team, with proven experience coaching and organizing others. Strong technical aptitude and comfort learning new systems quickly. Excellent organizational and prioritization skills - able to bring structure to moving parts and competing priorities. Clear communicator, comfortable explaining technical or process concepts to a variety of audiences. Experience with ticketing/help desk systems (e.g. Zendesk, HubSpot, Jira) Experience building or improving workflows, KPIs, or process documentation. Nice-to-Haves Experience managing a distributed team. Second language fluency. Familiarity with GIS or mapping tools. Background or interest in urban forestry, arboriculture, or sustainability. Success Metrics Customer Satisfaction: High CSAT scores and positive feedback on support interactions. Ticket Resolution & Efficiency: Timely resolution of Tier 1-3 issues, meeting SLAs, and reducing escalations. Team Development & Performance: Clear role accountability, regular coaching, and retention of a motivated, high-performing team. Process & System Improvement: Implementation of process enhancements, better workflows, and adoption of tools that increase team efficiency. Cross-Functional Impact: Smooth collaboration with Product, Engineering, and Professional Services to resolve complex issues and improve the overall customer experience. Compensation $75,000-$80,000 base salary, commensurate with experience, plus a $5,000 performance-based bonus. Company 401(k) with employer match, comprehensive health, dental, and vision insurance, HSA, and unlimited paid time off offered. Laptop provided by PlanIT Geo as well as other reimbursable expenses. Flexible work hours, a supportive and inclusive work culture, and the opportunity to make a positive impact on the environment and urban communities. We pay every other week through direct deposit and offer performance bonuses. _______________________________________________________________________________________ Equal Opportunity Statement PlanIT Geo is an equal opportunity employer committed to inclusion and diversity. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. At present we are only considering candidates resident in and legally authorized to work in the USA. Read our full policy here. Learn more about your EEO rights as an applicant here.

● Provide technical support for office staff, consultants, and guests regarding AV and IT systems. This includes, but is not limited to, managing issues and requests-logged as tickets-related to computer hardware and software, mobile devices, network connectivity, video conferencing, convening space systems, and teleconference systems, as well as any other related technical tasks. ● Provide technical support and set-up assistance for audio/video (AV) equipment and connectivity to support client staff, consultants, and external groups utilizing office facilities for meetings, presentations, and other AV activities. ● Provide support and assistance for system or application testing carried out by the client's AV and IT Department. ● Assist in implementing ongoing preventive maintenance and updates as needed. ● Ensure convening systems are updated and tested, and provide necessary support as required ● Assist in resolving critical AV system issues and be available as needed ● Assist the AV and IT department in ensuring the physical and network security of the office's systems. ● Responds to end-user calls promptly, adhering to the Service Agreement Level (SAL). Escalates unresolved issues to the appropriate internal level, follows up on status, and provides timely updates. ● Provide essential remote support for technical issues encountered by staff working from home or in flexible arrangements. ● Collaborate closely with the New York Information Technology department and the Global Service Desk to coordinate and escalate tickets that require further assistance or fall outside the core responsibilities or access rights. ● Record and update all service issues, requests, and change requests in the client's ticketing system. ● Assist the IT department in ensuring proper accounting of the client's AV/IT assets. Track all asset changes and update the client's asset tracking system as needed. ● Provide periodic status reports covering all ongoing issues, requests, change requests, system status, inventory status, and completed activities. The operational support scope for these categories includes fulfilling the following functions: ● Product updates and upgrades are subject to client policies and procedures ● System proactive maintenance and monitoring of IT equipment. ● Proactive tracking of video conferencing and convening equipment. ● Root cause analysis that may interrupt AV system and office, convincing space ● Problem Management of incidents occurring due to the monitoring agent identification ● Telephonic call answering ● Monthly activities report consolidation. Qualifications and skills requirements of the assigned resource ● Proven experience in AV/IT service desk or other tech customer support role. ● Tech-savvy with good working knowledge and understanding of AV systems, computer systems, mobile devices, and different tech products. ● Technical ability to diagnose and resolve basic technical issues. ● Excellent verbal and written communication skills in English ● A technical, logical thought process and customer-oriented ● An ability to prioritize and escalate. ‘● Familiar with ITIL Foundation ● CompTIA's A+ and Network+ certificates Education: Bachelor's degree or higher with a technology focus. Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others. 3.0 GPA or higher. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Our client requires all the employees working on this engagement to be COVID-19 vaccinated. If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact ************************

Razor is looking for an Application Support Analyst or Application Administrator to work on a long term, 100% remote government contracted opportunity. As an Application Support Analyst ( ASA) on our team you have the chance to design application systems in support of our partnered federal government agency. Your technical expertise will be vital as you evaluate and modernize the Veterans Benefits Management System. You'll develop your skills in technology development, testing and network administration while gaining experience in federal contracting. Grow your skills by reusing and expanding technologies to create a better, modernized platform for our nation's veterans. Join our team and help turn requirements into accomplishments that drive change. This role may require team members to be part of an on-call rotation. Staff will need to be able to respond calls on a 24/7 basis. Each rotation lasts one week, and staff will be on call every 4 to 6 weeks depending on team size. 5 Years overall IT Experience 2 year Associate's Degree or Bachelors in technical field- Computer Science, IT, Information Technology, Engineering You Have: 1+ years of experience with SQL 1+ years of experience with relational database systems and concepts 1+ years of experience with data and process analysis Knowledge of sof tware development Ability to grasp concepts and flow of cross platform data Ability to communicate application information and solutions to clients Ability to work efficiently in cross team situations as well as independently Ability to obtain a security clearance

***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer*** *** This is a 6-month engagement with good possibility of conversion to FTE*** Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired, Office location is San Francisco (bartable). Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet. Job Overview We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization. Key Responsibilities Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train) Setup and maintain conference room equipment (A/V, Polycom) Inspect, document, and maintain company IT equipment and hardware Coordinate with vendors for hardware/software procurement Perform physical equipment audits and update inventory tracking systems Diagnose and troubleshoot hardware and software issues Triage and resolve technical support tickets efficiently and accurately Maintain detailed logs of all technical interventions and equipment status Required Skills 2-4 years of technical experience troubleshooting for Mac and Windows Proficiency in inventory management systems Basic networking and hardware maintenance knowledge Excellent organizational and documentation skills Ability to prioritize and manage multiple support tickets simultaneously Preferred Skills Associate's degree in Information Technology, Computer Science, or related field CompTIA A+ certification is a nice to have Experience with asset management software Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence Work Conditions Full-time, 40 hours per week Occasional overtime may be required Physical demands include lifting equipment up to 25 pounds Physical Requirements Ability to work in a technical environment Comfortable working at computer workstations Capable of moving and positioning IT equipment Requires standing, walking, and light physical labor Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.

At Titan Financials, we empower individuals and families through financial education and wealth-building strategies. Our mission is to provide clients with the knowledge, tools, and protection they need to build long-term financial security. We're expanding our team with IT professionals who want to transition into a more flexible, rewarding, and purpose-driven career. Role Description - This Is NOT an IT Job Are you an IT professional, systems engineer, help desk specialist, network technician, cloud engineer, or tech expert who wants: Freedom of time A career with less burnout Long-term financial stability Full control over your income and schedule If so, this opportunity is designed for you. This is not an IT position. There are: ❌ No support tickets ❌ No troubleshooting ❌ No on-call schedules ❌ No technical maintenance ❌ No deployments or outages Instead, this is a career transition opportunity where your analytical thinking, communication skills, and problem-solving abilities translate perfectly into helping individuals and families strengthen and “secure” their financial future. This is a fully remote, commission-based (no cap) role as a Financial Professional, ideal for IT workers seeking a flexible, scalable, and meaningful income stream. Flexible Schedule | Part-Time or Full-Time | 1099 Contract | Zero IT Work | Full Training & Mentorship Provided What You'll Do Educate clients on key financial concepts such as income protection, retirement strategies, debt management, and wealth building. Help families strengthen their financial “infrastructure,” applying the same organized, logical thinking used in IT. Build trust-centered relationships through transparency, communication, and ethical guidance. Identify clients' financial needs and create tailored strategies to help them reach long-term goals. Collaborate with a supportive team (many with IT backgrounds) who provide weekly mentorship and training. Build and manage your own client base while enjoying complete schedule flexibility. Why IT Professionals Excel Here IT workers succeed in this field because their core strengths apply naturally: ✔ NOT an IT Job - No Burnout Say goodbye to: Help desk queues Escalations Late-night outages On-call rotations High-stress deployments This career supports balance, wellbeing, and long-term stability. ✔ Freedom of Time & Remote Flexibility Work when you want. Work where you want. Design a career around your life-not the other way around. ✔ High Long-Term Earning Potential No salary cap. Residual income opportunities. Your income reflects your effort and skill-not your hours. ✔ IT Skills Transfer Seamlessly Analytical Problem-Solving: Break down financial concepts like you break down technical issues. Clear Communication: Explain financial strategies the same way you explain complex systems. Logical System Thinking: Build solid financial foundations like you build stable infrastructure. Ethical Standards: Confidentiality and trust are second nature to IT pros. Solution-Oriented Mindset: Identify gaps, solve problems, and implement strategies. Career Growth Path After 3 Months Within your first 90 days, you will have: Earned your U.S. State-Issued Life Producer License Completed our comprehensive training program for independent agents Gained a strong understanding of how to educate clients on essential financial concepts Participated in weekly 1-on-1 coaching and group training sessions Developed confidence in guiding clients and communicating value Earned your first promotion, recognizing your growth and early accomplishments After 1 Year By your first year, you will have: Mastered the responsibilities of the position with efficiency and confidence Built strong internal relationships with mentors and fellow professionals Been trusted with greater responsibilities as your expertise grows Achieved your second promotion, with a clear path toward becoming a Broker Created a lifestyle with more freedom, less stress, and greater financial stability than most IT roles can offer Basic Qualifications 18 years or older U.S. Social Security Number Able to pass a background check Willing to obtain a state life/health insurance license (training provided) Professional, ethical, strong communication skills Benefits 100% remote Flexible scheduling High-income potential Leadership development and ongoing support A positive, collaborative work culture No prior financial background required Location United States (Remote) Your Next Step If you're an IT professional ready to transition to a more flexible, less stressful, and more financially rewarding career-this is your opportunity to shift from supporting technology to helping families build strong financial systems. Job Types: Full-time, Part-time Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations? This position does require investment costs to obtain the proper license; if you are not currently licensed, are you willing to go through the steps to get licensed? You acknowledge this position is 100% remote working part-time of 10 hours per week. You acknowledge this position requires a minimum of 10 hours per week, attending weekly group trainings, and weekly 1-on-1 trainings to be successful. You acknowledge this position is 100% commission with no base pay and is designed to work alongside a full-time position. Work Location: Remote

Tier I Service Desk Analyst - Cincinnati, OH Belcan is seeking qualified, creative, and customer-focused Tier I Service Desk Analyst support our Honeywell client under the Honeywell FMT contract. The Tier 1 Analyst provides support for preparedness, and maintaining organizational computer systems, desktops, and peripherals. Each Tier 1 Analyst provides technical support that includes but is not limited to installing, diagnosing, repairing, maintaining, and upgrading organizational hardware and equipment while ensuring optimal workstation performance. The Tier 1 Analyst will also troubleshoot problem areas via phone, email, webticket, or chat in a timely and accurate fashion, and provide IT assistance to federal and contract employees in a Windows environment where required. We are seeking candidates that have strong communication skills, are customer service focused, and who can work in a fast-paced environment under minimal supervision. The position is 100% remote work, candidate will need to have their own reliable internet. Job Duties: Key Responsibilities: Be aware of & adhere to all current company and client policies. Deliver excellent customer service and professionalism with every interaction. Document all interactions in detail in the assigned ticketing tool, including all troubleshooting steps taken. Be ready to handle calls or offline as directed by the leadership team. Process offline work efficiently, minimizing unproductive time. Make a best effort to first contact resolve every issue or request by using all provided policy & troubleshooting resources during each interaction. Successfully resolve common hardware (e.g. laptop, desktop, printer, VoIP telephony, etc.) & software problems (e.g. Microsoft Office, Win11, VPN, Active Directory, customer specific software applications, etc.) the majority of the time. Triage issues that cannot be resolved at the Service Desk & escalate to the correct support teams. · Work well as a team and with co-workers. Stay informed about changes made in the clients organization & knowing how those changes impact job duties. Using ITIL best practices, correctly assign urgency and impact to Incidents. Adapt to a rapidly changing environment. Help to maintain the in-house knowledgebase. Ability to work independently & effectively while maintaining good team interactions. Partner with team members to ensure phones are covered during breaks, lunches, etc. Perform related tasks as needed or assigned. Be available to cover holidays as needed (typically 1-3 holidays per year). Required Qualifications: Required Experience/Skills: · Must have at least one of the following: 2 years technical support experience w/ demonstrated tech support experience. Associates degree or higher in a Technology field Additional experience/skills · Minimum 1 year of customer service experience. Must be able to pass a full background check Experienced working with & supporting Microsoft Desktop Applications, such as MS Office. Ability/willingness to do company travel to obtain necessary tools. Typically 1 trip. Proficient troubleshooting skills and ability to resolve issues efficiently and effectively while minimizing the downtime to end users. Able to professionally and effectively communicate with a dynamic customer base Identify, troubleshoot, and resolve any hardware, software or other technical issues. Follows instructions and pre-established guidelines to perform the functions of the job. Works independently and under immediate supervision. Team-oriented and skilled in working within a collaborative environment and has a keen attention to detail. Good written, oral, and interpersonal communication skills Customer service oriented with a high ability to effectively prioritize and execute tasks in a high-pressure environment Must be a U.S. Citizen Preferred Qualifications & Skills: Previous contact center experience handling phone calls and/or offline interactions. · Related HDI and/or ITIL certifications. CompTiA A+ Certification Experience with ServiceNow ITSM system. Physical Requirements Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body. Position involves sitting most of the time. Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $18.00 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. ************** Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

IS ON-SITE IN SOUTHAMPTON, NY THIS IS NOT A REMOTE JOB Important Note on Location & Housing Due to the nature of this role, candidates must already reside within a reasonable commuting distance of Southampton, NY. Please do not apply if you are out of state or planning to relocate. Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting. Thank you for your understanding. Summary: To support, maintain and expand current IT and infrastructure capabilities. Duties and Responsibilities: · Physical Installation and management of network, security, and phone systems · Provide maintenance and support to company issued equipment such as individual works stations, printers, and RF scanning devices · Manage software license and installation as well as providing instruction to the staff regarding proper usage of said software. · Provide end-user support on third party software programs such as online billing, mobile applications, and control systems commissioning. · Perform ERP system data and user maintenance · Responsible for procuring equipment and software as needed and within budget · Produce reports as needed for management from multiple data sources. Competencies: · Proficient with Microsoft Office Suite with a strong emphasis in MS Excel · Excellent interpersonal and customer service skills · Firm understanding of existing network programs and capabilities · Strong analytical and problem-solving skills · Excellent troubleshooting ability · Experienced working in a Windows Operating system environment · Basic Programming and Web Design knowledge Requirements · Associate degree in Computer Science or equivalent experience · At least (2) years of experience in network maintenance or user technical support preferred · A+, Network+, and similar certifications preferred · Perform upgrade and maintenance tasks during designated maintenance windows · Must be able to lift up to 50 lbs. · Must be able to communicate effectively with coworkers, managers and vendors. · Ability to frequently stand, walk, kneel, bend, reach and work in hot and cold temperatures. · Must represent the company in a positive and professional manner. · Must be able to work with minimum supervision.

Title: NOC Analyst (Tier 1/2) Work Arrangement: 100% Remote for now, 24/7/365 shift rotation (nights/weekends required) Clearance: Must be eligible for U.S. Public Trust (U.S. Citizenship required) Overview We are seeking a NOC Analyst (Tier 1/2) to join a Monitoring & Incident Response team supporting a U.S. government customer. The NOC Analyst is responsible for real-time monitoring of network and infrastructure services, initial incident triage, and coordination of response activities during outages or performance degradations. This role serves as a key escalation point and ensures timely communication and documentation throughout the incident lifecycle. Key Responsibilities Perform continuous monitoring of network, systems, and critical services in a 24/7/365 environment. Provide first-level and some second-level troubleshooting for alerts, events, and incidents. Respond to Tier 1/2 Service Desk escalations via tickets, phone, chat, and collaboration tools (e.g., Microsoft Teams). Initiate and coordinate incident bridges, track remediation progress, and document actions taken. Create and update incident summaries, notifications, and after-action reports. Manage the full ticket lifecycle in ITSM tools (e.g., ServiceNow, Remedy), ensuring accurate categorization, prioritization, and timely resolution. Maintain and update Standard Operating Procedures (SOPs) and knowledge base articles to support operational readiness. Collaborate closely with Network Engineers, Service Providers, and IT leadership during outages and major incidents. Escalate issues appropriately based on impact and urgency, following established processes. Required Qualifications 4+ years of experience in IT support, operations, or a similar technical role. Hands-on experience supporting Windows environments and proficiency with Microsoft Office. Experience using ITSM/ticketing tools such as ServiceNow, Remedy, or similar. Strong communication skills, with the ability to clearly document incidents and interact with technical and non-technical stakeholders. Solid analytical and coordination skills; able to work in a fast-paced, high-pressure environment. Ability to work independently as well as part of a team. Ability to obtain and maintain a Public Trust clearance (10+ week process). U.S. Citizenship required and willingness to support 24/7 shift rotations, including nights, weekends, and holidays. Preferred Qualifications Prior experience working in a Network Operations Center (NOC) or Service Desk environment. Experience with reporting and metrics (e.g., incident trends, ticket volume, SLA performance). Active DOJ Public Trust or other federal public trust clearance.

IT Support Engineer - Houston, TX 77043 | $60K-$70K + Benefits Join a fast-growing technology leader committed to driving client success through modern IT solutions! Since 1995, this Houston-based Cloud Service Provider has earned its reputation as a trusted partner in IT consulting, cybersecurity, cloud computing, and network support. Known for a fast-paced, customer-first culture that's both professional and fun, they invest in their people and foster growth at every level. About the Role We're expanding our engineering team and seeking an IT Support Engineer who's ready to take on escalated Tier 1 support and contribute to exciting modernization projects. You'll work hands-on with Windows/Microsoft technologies, VMware, SonicWall firewalls, and desktop hardware - all while helping clients optimize and secure their IT environments. What You'll Do: Provide advanced support for Microsoft technologies including Azure AD, Office 365, Windows Server, Exchange, and Active Directory Troubleshoot and maintain VMware environments Configure and support networking equipment like routers, switches, and SonicWall firewalls Handle hardware and software deployment for desktops, printers, servers, and other devices Support remote access solutions including VPN, Terminal Services, and Citrix You Bring: Must have MSP industry expereince Solid experience with Windows Server, Exchange, SharePoint, VMware, M365, and networking fundamentals Strong troubleshooting skills for firewalls, VPNs, and network connectivity Why Join Us? Competitive salary $60K-$70K Comprehensive benefits: health, dental, vision insurance 401(k) with company match + quarterly profit sharing Training and certification reimbursement Partial remote work (1 day per week) Work at our Houston HQ: 77043

We're looking for an experienced Endpoint Engineer to join a global technology team at a leading quantitative trading firm. This is a unique opportunity to take full responsibility for modern endpoint management and identity systems in a fast-paced, high-performance environment - where your expertise directly supports the technology driving global financial markets. As part of the infrastructure team, you'll oversee endpoint devices across multiple international offices, manage identity and access systems, and strengthen endpoint security. You'll play a critical role in ensuring the reliability, compliance, and performance of an advanced global infrastructure. The ideal candidate is hands-on, solutions-focused, and thrives when working at scale with both Windows and mac OS environments. This is a role for someone who wants to build, not just maintain - someone capable of designing and implementing enterprise endpoint systems from the ground up. If you've led small teams, deployed Intune or Jamf in production, and enjoy owning complex environments end to end, you'll fit right in. Responsibilities Manage and maintain all enterprise endpoint devices (Windows 11 and mac OS) using MDM platforms such as Microsoft Intune and Jamf Pro Configure, administer, and support the Microsoft 365 Suite - including Exchange Online, SharePoint, Teams, and OneDrive for Business Oversee Microsoft Entra ID (Azure Active Directory), including Conditional Access Policies, Dynamic Groups, and Enterprise Applications Implement and maintain endpoint protection solutions Ensure compliance with enterprise security standards, device policies, and data protection frameworks Support and troubleshoot endpoint, identity, and access issues across global offices and remote environments Collaborate with infrastructure, security, and operations teams to improve endpoint management and security posture Contribute to the development and automation of processes using Power Automate, Logic Apps, or similar tools Requirements Proven experience managing Windows 11 and mac OS endpoints in enterprise environments using Intune and/or Jamf Pro Strong knowledge of Microsoft 365 administration, including collaboration and automation tools Deep understanding of Microsoft Entra ID (Azure AD), Conditional Access, and application management Demonstrated experience implementing endpoint protection and security solutions Broad technical background - experience in smaller environments with wide responsibility is ideal Prior experience owning or building endpoint and M365 environments from scratch Salary Up to $150,000 base salary (flexible, depending on experience) Discretionary annual bonus Company perks Location Chicago (on-site) Work from home opportunities Join a global, technology-driven firm where you'll have the autonomy to design, implement, and secure modern endpoint environments - all while working alongside some of the brightest minds in finance and engineering

Top Skills - Must Haves Security Firewall Paloalto Checkpoint Network security Network engineering F5 Routing Ccna Wan ccse ccsa Top Skills' Details **Travel Position** **Administrator travel to 2 sites per weekend and be paid for 40 hours of work ** 58 Sites total, split between the 4 administrators. 1. 4-8 years of experience with installation of network equipment to include firewall devices 2. Preferred CCSA/CCSE Check Point certification. 3. Strong Network Security and Protocol knowledge. Description Key Responsibilities: • Travel to customer locations across assigned regions to perform pre-installation tasks. • Install and organize network cabling (Ethernet, fiber) according to site standards. • Ensure proper power connections for Check Point firewall hardware. • Physically rack and secure firewall devices in designated network racks or cabinets. • Label all cables and equipment accurately following company and customer documentation standards. • Perform basic network connectivity checks (ping, link status) to validate readiness. • Coordinate with the Check Point firewall engineering team to confirm site readiness for configuration and cutover. • Document all work performed, including photos, diagrams, and labeling records. • Adhere to safety and compliance guidelines during on-site work. Qualifications: • CCNA certification (or equivalent networking knowledge). • Strong understanding of TCP/IP, VLANs, and basic routing/switching concepts. • Experience with structured cabling and rack-mounted equipment installation. • Ability to read and interpret network diagrams and installation guides. • Familiarity with power requirements for network hardware. • Excellent organizational and documentation skills. • Ability to travel extensively (up to 75%) and work flexible hours, including weekends if required. • Valid driver's license and ability to lift up to 50 lbs. Skills Security, Firewall, Paloalto, Checkpoint, Network security, Network engineering, F5, Routing, Ccna, Wan, ccse, ccsa, Cisco routers, tcp/ip, dns, dhcp, routing protocols, Connectivity Additional Skills & Qualifications Position requires a Secret clearance and ability to travel Security+ certifications CCSA/CCSE Check Point certification preferred. Experience Level Expert Level Job Type & Location This is a Contract position based out of Chicago, IL. Pay and Benefits The pay range for this position is $65.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.