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Technical services analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

David Feldman Ph.D.,

Kate Marek Ph.D.

Below we've compiled a list of the most critical technical services analyst skills. We ranked the top skills for technical services analysts based on the percentage of resumes they appeared on. For example, 11.9% of technical services analyst resumes contained customer service as a skill. Continue reading to find out what skills a technical services analyst needs to be successful in the workplace.

15 technical services analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how technical services analysts use customer service:

Improved corporate IT relationship with Chicago office and created rapport and personal relationships enhancing customer service and improved communication.
Maintained a high level of customer service satisfaction while addressing individual issues regarding loan analysis and escrow accounts.

2. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how technical services analysts use infrastructure:

Provided primary Macintosh desktop/server and secondary Windows administration support for cross-platform infrastructure located in four different companies.
Constructed 12 of the 14 business centers' standardization procedures for information technology infrastructure.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical services analysts use technical support:

Provide technical support of financial applications to sites and accounting personnel for a global property management and investment firm.
Provided technical support to users through advisory support, issue resolution and documentation.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how technical services analysts use troubleshoot:

Collaborated with customer analysts to troubleshoot complex issues, implement new functionality and prioritize enhancement requests.
Reviewed, troubleshoot, and approved operational quality desktops, notebooks, and associated peripherals.

5. SQL

Here's how technical services analysts use sql:

Use Active Directory and SQL databases to assist faculty, staff and students to access accounts and manage assets.
Extract, process and analyze data utilizing Mainframe tools, UNIX, SQL, SAS and advanced Excel.

6. Process Improvement

Here's how technical services analysts use process improvement:

Participated in developing and documenting process improvements and re-engineering initiatives for administration, maintenance and management of environments.
Provided monthly cycle report to high level executives for review and process improvement opportunities.

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7. ITIL

Here's how technical services analysts use itil:

Used ITIL follow the sun management process to coordinate assets and maintain service continuity during scheduled maintenance and unplanned service interruptions.
Produced and assisted in the production of training materials to introduce ITSM and ITIL to all IT Department staff.

8. ITSM

Here's how technical services analysts use itsm:

Identify appropriate solutions for ITSM operational areas and is actively involved in process redesign, re-engineering, and documentation.
Facilitated incoming requests for enhancements to the ITSM tool, providing problem identification with tactical and strategic solutions.

9. PowerPoint

Here's how technical services analysts use powerpoint:

Managed/developed various TGS front office projects involving Word, Excel, or PowerPoint.
Tracked SLA metrics and prepared metric updates in PowerPoint for executives.

10. Customer Satisfaction

Here's how technical services analysts use customer satisfaction:

Developed troubleshooting procedures- improved efficiency and customer satisfaction.
Analyze customer issues and work on release-based enhancements to develop DQS monitoring tools and processes to increase customer satisfaction.

11. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how technical services analysts use os:

Installed software including Microsoft OS and Office Created user accounts in Active Directory and e-mail accounts in MS Exchange.
Performed Windows XP to Windows 7 OS upgrades including post image installation of user software packages.

12. Incident Management

Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.

Here's how technical services analysts use incident management:

Manage and co-ordinate activities necessary to detect problems by ensuring analysis of incident management data and other relevant sources of information.
Implemented a new incident management process that and improved service and delivery to customers.

13. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how technical services analysts use data entry:

Lead data entry analyst responsible for the analyzing and input of white page listing information rejected from the automated process.
Performed data entry of wires, update member profiles, and research wires for potential fraudulent activity.

14. Customer Support

Here's how technical services analysts use customer support:

Maintain high level of customer support through teamwork and communication of technical/procedural issues.
Take customer support calls and provides technical assistance to company locations nationwide.

15. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how technical services analysts use java:

Experience with Cisco, Office, Windows, Java, VPN, LANDesk remote and Dameware support.
Supported enterprise-reporting software and developed programs in Java for report formatting and generation.

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What skills help Technical Services Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on technical services analyst resumes?

David Feldman Ph.D.

Professor of Urban Planning and Public Policy and Political Science, Director, Water UCI, Director, MPP Program, University of California, Irvine

Succinct writing, critical thinking, strong quantitative analytical skills.

What technical services analyst skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young technical services analysts need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a technical services analyst stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all technical services analysts possess?

Dr. Pauline Mosley

Full Professor and Associate Chair of Information Technology, Pace University

All graduates should possess strong communication skills, a willingness to take risks, think critically and innovatively. Lastly, they need to be flexible and willing to learn.

Do you want to know more?

List of technical services analyst skills to add to your resume

The most important skills for a technical services analyst resume and required skills for a technical services analyst to have include:

Customer Service
Infrastructure
Technical Support
Troubleshoot
SQL
Process Improvement
ITIL
ITSM
PowerPoint
Customer Satisfaction
OS
Incident Management
Data Entry
Customer Support
Java

Computer System
Linux
Software Applications
Data Analysis
Phone Calls
Desktop Support
Problem Resolution
SharePoint
Securities
Citrix
Software Issues
Remote Desktop
Technical Issues
Unix
Cash Flow

Level Agreements
VPN
Ongoing Maintenance
SCCM
Customer Issues
Remedy
Application Support
Windows Server
Technical Problems
Emerging Technologies
DNS
TCP/IP
DHCP
Technical Documentation
VMware

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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