FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Technical Services Assistant

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Technical Services Assistant

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,000

    Average Salary

What Does A Technical Services Assistant Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Technical Services Assistant

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Technical Services Assistant?

Send To A Friend

Technical Services Assistant Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Technical Services Assistant Career Paths

Technical Services Assistant
Team Leader Supervisor Assistant Manager
Account Manager
5 Yearsyrs
Team Leader Supervisor Manager
Service Manager
6 Yearsyrs
Team Leader Manager Owner
Co-Owner
6 Yearsyrs
Executive Assistant Office Manager Project Manager
Product Manager
6 Yearsyrs
Executive Assistant Office Manager Account Manager
Sales Account Manager
6 Yearsyrs
Executive Assistant Office Manager
Administrative Manager
6 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technician Engineer Project Engineer
Engineering Manager
10 Yearsyrs
Technician Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Librarian Instructor Research Associate
Laboratory Manager
5 Yearsyrs
Librarian Specialist Lead Technician
Technical Manager
7 Yearsyrs
Librarian Specialist Field Service Technician
Technical Services Manager
7 Yearsyrs
Laboratory Technician Research Associate Project Manager
Service Delivery Manager
10 Yearsyrs
Laboratory Technician Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Laboratory Technician Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Instructor Lead Teacher Director
Chief Information Officer
11 Yearsyrs
Instructor Trainer Technical Support Technician
Senior Support Technician
5 Yearsyrs
Account Executive Manager Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Systems Administrator Infrastructure Analyst Service Desk Analyst
Service Desk Manager
7 Yearsyrs
Systems Administrator Information Technology Administrator Service Desk Analyst
Incident Manager
9 Yearsyrs
Show More
Share

Do you work as a Technical Services Assistant?

Help others decide if this is a good career for them

Do you work as a Technical Services Assistant?

Technical Services Assistant Demographics

Gender

Male

48.3%

Female

42.2%

Unknown

9.5%
Ethnicity

White

59.0%

Hispanic or Latino

16.3%

Black or African American

11.2%

Asian

9.2%

Unknown

4.4%
Show More
Foreign Languages Spoken

Spanish

45.1%

French

14.3%

Mandarin

6.8%

German

4.5%

Chinese

3.8%

Cantonese

3.0%

Italian

3.0%

Korean

2.3%

Russian

2.3%

Greek

2.3%

Portuguese

2.3%

Bosnian

1.5%

Croatian

1.5%

Serbian

1.5%

Japanese

1.5%

Arabic

1.5%

Vietnamese

0.8%

Hindi

0.8%

Bulgarian

0.8%

Hawaiian

0.8%
Show More

Technical Services Assistant Education

Schools

University of Phoenix

12.3%

University of North Carolina at Greensboro

5.8%

The Academy

5.8%

University of Texas at Austin

5.8%

San Jose State University

5.8%

Indiana University Bloomington

5.2%

Michigan State University

4.5%

Virginia Commonwealth University

4.5%

Texas State University

4.5%

Pennsylvania State University

4.5%

University of Iowa

4.5%

University of North Carolina at Charlotte

4.5%

University of North Carolina at Chapel Hill

4.5%

University of South Florida

3.9%

University of North Texas

3.9%

Middle Tennessee State University

3.9%

Georgia State University

3.9%

Houston Community College

3.9%

Florida State University

3.9%

Florida International University

3.9%
Show More
Majors

Business

23.7%

Computer Science

8.9%

Psychology

8.5%

English

4.6%

Accounting

4.5%

Communication

4.0%

History

3.9%

Biology

3.8%

Information Technology

3.8%

Criminal Justice

3.4%

Liberal Arts

3.4%

Computer Information Systems

3.4%

Management

3.3%

General Studies

3.2%

Nursing

3.2%

Library Science And Administration

3.2%

Library Science

2.8%

Music

2.8%

Political Science

2.8%

Finance

2.7%
Show More
Degrees

Bachelors

45.0%

Other

21.1%

Masters

15.2%

Associate

11.1%

Certificate

5.0%

Diploma

1.4%

Doctorate

1.1%

License

0.1%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Technical Services Assistant?

Have you worked as a Technical Services Assistant? Help other job seekers by rating your experience as a Technical Services Assistant.

Top Skills for A Technical Services Assistant

  1. Technical Support
  2. Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Led initiative to create user-friendly documentation which was used in end-user training and for customer technical support.
  • Trained student staff on customer service and computer related problem solving specifically associated with software and hardware.
  • Perform data entry and record maintenance of client database relating to policy information necessary for carrying out daily business functions.
  • Support Service Technician in installation, maintenance and repair of computer hardware
  • Handled incoming technical press releases, answered telephone calls and coordinated appointments and mass mailings for member utilities

How Would You Rate Working As a Technical Services Assistant?

Are you working as a Technical Services Assistant? Help us rate Technical Services Assistant as a Career.

Top Technical Services Assistant Employers

Jobs From Top Technical Services Assistant Employers

Technical Services Assistant Videos

Life of an Operating Room Technician

Cathay Pacific A Day in The Life of an Engineer""

Technical Services Librarians Matter at Your Library: Finding a Career in Technical Services

Related to your recently viewed content