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Technical services assistant skills for your resume and career
15 technical services assistant skills for your resume and career
1. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Process Validation data entry and data verification for Statistical Evaluation.
- Performed data entry and book processing in library database
2. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Led initiative to create user-friendly documentation which was used in end-user training and for customer technical support.
- Provided technical support to customers including trouble shooting, customer service assistance and dispatching calls
3. Patient Care
Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.
- Assisted surgeon with cosmetic/reconstructive plastic surgery between two operating rooms in NY/NJ and total patient care.
- Assist the doctors and nursing staff with direct patient care Prepare O.R.
4. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided technical assistance for up to 60 Customer Service Representatives, used automated resources to conduct research and obtain information.
- Trained student staff on customer service and computer related problem solving specifically associated with software and hardware.
5. Technical Assistance
Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.
- Provided circulation assistance, ready reference, and technical assistance.
- Managed front desk operations; check in and charging out of library materials; provided technical assistance with automated information systems.
6. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Worked on operating systems for Windows from 95-XP.
- Repaired Apple and Windows software and hardware issues.
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- Inventoried books, videos and assorted library materials; categorized and updated all bibliographical data on computer system
- Copy catalog Library materials into the database system for customer circulation use.
8. Computer System
- Performed a broad range of duties relating to corporation-wide administrative and classroom computer systems.
- Assisted incoming freshman with linking into university computer system and applications.
9. HVAC
- Obtain and create equipment inventory, Work closely with HVAC zone technicians in communicating equipment status.
- Assisted Certified HVAC Service Technicians in Service Contracts in maintenance and repair of Commercial HVAC equipment.
10. Office Equipment
- Maintained library server, 36 computers, library equipment, and various office equipment.
- Helped troubleshoot computers and office equipment.
11. Front Desk
- Maintain a professional and welcoming office environment by up keeping front desk and maintaining a positive and friendly attitude.
- Front desk receptionist, 20 phone lines, managed scheduling of four public-access conference rooms.
12. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Diagnosed and troubleshoot systems and components
- Work cooperatively with other team members as well as data partners to troubleshoot and resolve critical issues.
13. Mac
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
- Participated in continuing education to maintain current and accurate knowledge of Fannie Mae and Freddie Mac guidelines; stayed
- Provided customer support for, both Mac & PC.
14. Computer Lab
A computer lab is a place where certain computer services are provided to a community, typically for academic learning and skills development. Computer labs are typically provided in educational institutes for the students to perform their computer-based course activities. Computer labs have several computers and smart devices for the users.
- Facilitated and troubleshot problems in the computer labs and printing stations throughout the university
- Monitor and maintain an open-access computer lab and assists users with the operation of standard computer software applications and equipment.
15. OCLC
- Updated and edited 5,000 bibliographic MARC records in online utility (OCLC) and in integrated library system (Millennium).
- Performed original and copy cataloging of legal publications, using OCLC and OPAC.
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List of technical services assistant skills to add to your resume
The most important skills for a technical services assistant resume and required skills for a technical services assistant to have include:
- Data Entry
- Technical Support
- Patient Care
- Customer Service
- Technical Assistance
- Windows
- Library Materials
- Computer System
- HVAC
- Office Equipment
- Front Desk
- Troubleshoot
- Mac
- Computer Lab
- OCLC
- Catheter
- Service Calls
- A/V
- Inventory Control
- General Maintenance
- Library System
- SharePoint
- Technical Problems
- PowerPoint
- DVDs
- Circulation Desk
- Software Issues
- Standing Orders
- Commercial Property
- Vital Signs
- Technical Issues
- Library Collection
- Computer Software
- Travel Arrangements
- LAN
- Expense Reports
- Millennium
- Library Database
- Smartphones
- Oil Changes
- Administrative Tasks
- SQL
- Library Patrons
- Apple
- ISO
- PCS
- Marc
Updated January 8, 2025
