How to hire a technical services coordinator

How to hire a technical services coordinator, step by step

Here's a step-by-step technical services coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical services coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical services coordinator
• Step 8: Go through the hiring process checklist

What does a technical services coordinator do?

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1. Identify your hiring needs

   The technical services coordinator hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A technical services coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, technical services coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of technical services coordinators.

   Type of Technical Services Coordinator	Description	Hourly rate
   Technical Services Coordinator	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$28-58
   Printer Technician	The printer technician primarily does the installation of new printers. Proper printer configuration on the network ensures and maintains the function of individual printers, scanners, or network printers... Show more	$12-24
   Services Desk Technician	Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization... Show more	$14-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Technical Support
   • Customer Satisfaction
   • Windows
   • ITIL
   • Desktop
   • HVAC
   • Service Calls
   • Service Orders
   • Mac
   • DOT
   • Customer Support
   • Training Materials
   • SLA

   Check all skills

   Responsibilities:

   • Design and manage studies for alternative API qualification for commercial products.
   • Maintain and improve project portfolio on SharePoint.
   • Repair and maintain HVAC units and refrigeration systems.
   • Develop and coordinate employee training for the start-up HVAC program for equipment sales.
   • Serve as Novell network administrator and primary contact for all hospital PC needs.
   • Initiate notification documentation to appropriate physicians according to Medicare regulations.

   More technical services coordinator duties

3. Make a budget

   Including a salary range in your technical services coordinator job description is a great way to entice the best and brightest candidates. A technical services coordinator salary can vary based on several factors:

   • Location. For example, technical services coordinators' average salary in colorado is 41% less than in massachusetts.
   • Seniority. Entry-level technical services coordinators earn 50% less than senior-level technical services coordinators.
   • Certifications. A technical services coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a technical services coordinator's salary.

   Average technical services coordinator salary

   $85,783yearly

   $41.24 hourly rate

   ---

   Entry-level technical services coordinator salary

   $60,000 yearly salary

   Updated December 16, 2025

   Average technical services coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$107,674	$52
   2	Michigan	$101,862	$49
   3	Washington	$98,475	$47
   4	Pennsylvania	$98,183	$47
   5	North Carolina	$93,920	$45
   6	New York	$89,867	$43
   7	Wisconsin	$87,992	$42
   8	Oregon	$87,241	$42
   9	Illinois	$86,165	$41
   10	Minnesota	$86,145	$41
   11	Ohio	$84,395	$41
   12	Maryland	$79,947	$38
   13	Indiana	$78,292	$38
   14	Louisiana	$77,887	$37
   15	Nebraska	$76,484	$37
   16	Missouri	$76,212	$37
   17	Florida	$76,001	$37
   18	Georgia	$75,964	$37
   19	Tennessee	$75,041	$36
   20	Alabama	$71,748	$34

   Average technical services coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	T.D. Williamson	$121,067	$58.21
   2	Ross Stores	$104,656	$50.32	10
   3	Northern Trust	$104,543	$50.26	6
   4	Keysight Technologies	$102,647	$49.35
   5	RS Software	$101,982	$49.03
   6	Patterson Companies	$98,114	$47.17	12
   7	The Doe Run Company	$96,243	$46.27
   8	Meijer	$94,620	$45.49	5
   9	Henry Schein	$94,494	$45.43	2
   10	Charles River Labs	$93,381	$44.89	7
   11	Stratasys	$91,582	$44.03	1
   12	Terex	$91,537	$44.01	6
   13	Loffler Companies	$91,466	$43.97	5
   14	SMS group	$90,454	$43.49	1
   15	RadNet	$90,271	$43.40	10
   16	Pinnacle Technical Resources	$87,812	$42.22	3
   17	Meissner Filtration Products	$87,161	$41.90
   18	TEKsystems	$87,051	$41.85	66
   19	Clean Harbors	$86,918	$41.79	46
   20	Lafarge North America	$86,635	$41.65

4. Writing a technical services coordinator job description

   A job description for a technical services coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a technical services coordinator job description:

   Technical services coordinator job description example

   The National IT Service Desk Coordinator for Cisco Voice Support is responsible for providing telephone, email, remote and sometimes in person, support to end-users on a variety of software and technical related issues. Also expected to identify, research and resolve problems efficiently and timely. This position is largely focused on Cisco WebEx Contact Center and the Hosted Communications Systems, however, not limited to Cisco applications only. Troubleshooting issues requires triaging areas such as the physical and network layers up through the applications.
   Essential Duties and Responsibilities
   
   * Answer Service Desk phones and respond to emails while exhibiting the ability to communicate effectively using both verbal and written skills.
   * Accurately log support requests in the ticketing system.
   * Provide Level 1 support to all end-users.
   * Diagnose and triage all assigned Service Desk cases -- escalating there indicated or when necessary.
   * Troubleshoot and resolve hardware related issues (i.e., desktop scanners, monitors, printers).
   * Retrieve voicemails and enter information in the ticketing system.
   * Monitor Service Desk queues in our ticketing system to ensure timely resolution.
   * Maintain user settings, configurations and standardization through GPOs and Desktop Authority.
   * Alert management to emerging trends.
   
   PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
   
   IT Ambassador-0017
   
   Minimum Qualifications, Education, and Experience
   
   * Associate's degree or two (2) years of Service Desk experience
   * Service Desk experience in a healthcare environment is preferred.
   * Ability to troubleshoot using available tools and knowledge to arrive at a reasonable solution to problems.
   * Aptitude to multi-task in a fast-paced environment.
   * Knowledge of Windows OS, Microsoft Office and basic computer know-how.
   * Superb customer service skills.
   * Excellent verbal and written communication skills.
   
   Quality Standards
   
   * Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
   * Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
   * Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
   * Follows OSHA regulations, RadNet and site protocols, policies and procedures.
   * Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
   * Practices universal safety precautions.
   * Promotes good public relations on the phone and in person.
   * Adapts and is willing to learn new tasks, methods, and systems.
   * Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
   * Consistently adheres to the time management policies and procedures.
   * Completes job responsibilities in a quality and timely manner.
   
   Physical Demands
   
   This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Must be able to use a computer and other office machinery including copiers, scanners and computer software. Also, must be able to lift up to 40 pounds occasionally. The position requires the ability to travel (~30% of time), drive a vehicle, and utilize other forms of transportation.
   
   Working Environment
   
   Remote or office setting
   
   Pay Range
   
   $18 - $22 / hour
   
   RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws. RadNet does participate in E-I9 Verify.

   Copy this example

   

5. Post your job

   To find technical services coordinators for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any technical services coordinators they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level technical services coordinators with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your technical services coordinator job on Zippia to find and recruit technical services coordinator candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Recruiting technical services coordinators requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a technical services coordinator applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical services coordinator

   Once you've found the technical services coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new technical services coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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