Technical services coordinator job description

The National IT Service Desk Coordinator for Cisco Voice Support is responsible for providing telephone, email, remote and sometimes in person, support to end-users on a variety of software and technical related issues. Also expected to identify, research and resolve problems efficiently and timely. This position is largely focused on Cisco WebEx Contact Center and the Hosted Communications Systems, however, not limited to Cisco applications only. Troubleshooting issues requires triaging areas such as the physical and network layers up through the applications.
Essential Duties and Responsibilities

* Answer Service Desk phones and respond to emails while exhibiting the ability to communicate effectively using both verbal and written skills.
* Accurately log support requests in the ticketing system.
* Provide Level 1 support to all end-users.
* Diagnose and triage all assigned Service Desk cases -- escalating there indicated or when necessary.
* Troubleshoot and resolve hardware related issues (i.e., desktop scanners, monitors, printers).
* Retrieve voicemails and enter information in the ticketing system.
* Monitor Service Desk queues in our ticketing system to ensure timely resolution.
* Maintain user settings, configurations and standardization through GPOs and Desktop Authority.
* Alert management to emerging trends.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

IT Ambassador-0017

Minimum Qualifications, Education, and Experience

* Associate's degree or two (2) years of Service Desk experience
* Service Desk experience in a healthcare environment is preferred.
* Ability to troubleshoot using available tools and knowledge to arrive at a reasonable solution to problems.
* Aptitude to multi-task in a fast-paced environment.
* Knowledge of Windows OS, Microsoft Office and basic computer know-how.
* Superb customer service skills.
* Excellent verbal and written communication skills.

Quality Standards

* Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
* Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
* Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
* Follows OSHA regulations, RadNet and site protocols, policies and procedures.
* Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
* Practices universal safety precautions.
* Promotes good public relations on the phone and in person.
* Adapts and is willing to learn new tasks, methods, and systems.
* Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
* Consistently adheres to the time management policies and procedures.
* Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Must be able to use a computer and other office machinery including copiers, scanners and computer software. Also, must be able to lift up to 40 pounds occasionally. The position requires the ability to travel (~30% of time), drive a vehicle, and utilize other forms of transportation.

Working Environment

Remote or office setting

Pay Range

$18 - $22 / hour

RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws. RadNet does participate in E-I9 Verify.

Utilize your project management organizational skills and coordinate filter validation and E&L requests, project quotations, timelines and follow through in collaboration with Sales and MTS Lab Scientists for a busy validation lab. The ideal candidate will serve as liaison between MTS Microbiology, Analytical Chemistry and Physical Lab departments and communicate extensively with pharmaceutical customers. Come and put your excellent interpersonal skills to work in this dynamic cross functional and customer facing position
ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties and responsibilities include the following. Other duties may be assigned

+ Maintain and organize lab customer correspondence, reports and results files

+ Maintain project timelines

+ Help monitor the MTS Validations email inbox

+ Communicate with pharmaceutical customers

+ Assist in compilation of final reports

+ Performs other related duties as assigned

QUALIFICATIONS, EDUCATION & EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully function in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Bachelor's degree from four-year college or university, preferably in science or engineering.

+ Experience with pharmaceutical operations.

+ Must have strong English Language written and verbal communication skills.

+ Must have strong aptitude to read, analyze, and interpret technical procedures.

+ Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

+ Must be proficient with MS Office software including Outlook, Word, PowerPoint, Excel, and Adobe.

+ Must be proficient in mathematical applications such as logs, fractions, percentages, ratios, and proportions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Each employee of the Company is an at-will employee, unless specifically notified otherwise in writing. This means that the terms and conditions of employment may be changed with or without cause. It also means an employee may terminate their employment at any time, for any reason, and the Company has the same right to terminate an employees' employment at any time for any reason.

Meissner Filtration Products is proud to be an Equal Opportunity Employer.


External Company URL: www.meissner.com/

Street: 1001 Flynn Road

Remote Work: No

The Exam Coordinator will provide assistance with the administration and proctoring of professional computerized exams to all students within the Testing Center. This position reports to the Testing Center Manager. The daily functions include validating the exam delivery data and time, ensuring the faculty selected the proper delivery options, and prepare for any of the special instructions requested for each exam. This position will be part time, working 20 hours per week (0.5 FTE). The schedule for this position will be Monday-Friday from 3:00PM-7:00PM.
Essential Duties and Responsibilities

+ Perform daily Testing Center opening and closing procedures. Perform basic technical support to fix issues related to the technology within the Testing Center.

+ Provide customer support to front-end users of testing software. Assist Testing Center Manager with scheduling all tests based on a committee agreement that will service all colleges.

+ Understand testing requirements for exam sponsor and perform quality and security checks of all exams prior to examination time. Ensure any special instructions/materials, etc. for exams are followed/available.

+ Assist Testing Center Manager with creating, printing and posting seating assignments for exams.

+ Check-in examinees and verify identification. Explain exam process; ask examinees to place all personal belongings in a personal locker. Direct examinees to assigned seat, help examinees begin the exam, monitor examinees, and provide technical assistance during examination time.

+ Maintain clean and safe Testing Center environment. This includes daily reorganization of the room and coordinating proper cleaning requirements with the cleaning service.

+ Maintain Testing Center supplies.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and safe manner and have regular, in-person, predictable attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A.A) or equivalent from two-year College/Technical school required. 1-3 years of work experience required. Previous experience in a testing center, academic or customer service setting desired. Must have strong communication skills with the ability to communicate with students effectively.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook) and the ability to learn a web based testing center application.

Language Skills

Basic skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to reach with hands and arms; stoop, kneel, crouch or crawl. The employee is regularly required to stand, walk, sit; talk and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job are correctable to 20/20 vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)