Technical services engineer job description

The Associate Engineer Technical Services provides technical support/advanced troubleshooting and drives continuous product, process, and packaging improvement at MW factory locations. The position is a member of the MSE Focused Improvement (FI), FMOS Pillars and support Q Pillar initiatives; leads/executes improvement projects and mentors/trains others in problem solving methodologies. Additionally, this role manages R&D line trials by coordinating requests with the site value stream, R&D, Engineering and Commercial to ensure optimal execution and knowledge capture.
What are we looking for?

Minimum Requirements:

Bachelor's degree in engineering or closely related scientific or technical discipline Previous knowledge or experience related to engineer, R&D and/or the quality and food safety. Travel up to 15%


Preferred Requirements:

Advanced degree 2+ years of experience in an engineering or manufacturing role



What will be your key responsibilities?
Implements new and improved products, processes, systems, methodologies, and packaging Designs, manages, communicates and documents line trials Develops and implements financial and quality continuous improvements through the application of complex problem-solving techniques, contributing to overall site CI goals through the completion of at least 2 Six Sigma projects per year Supports development of standard run conditions as part of new product/process/pack validation Leverages standard run conditions to develop statistical process control settings and ranges. Adds new sample plans to system Participates in Quality Management Programs (QMP) such as but not limited to Internal Audits, CAPA's, S-CAPA's



What can you expect from Mars?
Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

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Are you inspired by “what's next”? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world's largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people's lives and we want YOU to be a part of it.

Job Description

Albemarle is seeking a Technical Service Engineer to support our Catalyst business. This position will be based in Clear Lake, Texas.

Key responsibilities include but are not limited to the following:
Lead or assist as appropriate the sales of FCC catalysts and additives to assigned accounts; identify potential new customers and develop technology strategy for gaining new accounts.Design catalyst formulation and prepare yield projections and customer presentations to gain new or maintain existing business. Make the technical case to the customer for the sale of catalysts or additives.Monitor and validate to customer product performance.Provide unit monitoring, technical service and assistance as well as troubleshooting to customers to maintain on-going sales of FCC catalyst and/or additives; analyze and optimize unit operations and catalyst performance, prepare and present technical service and unit monitor reports, formulate catalyst production specifications, and conduct seminars and training.Prepare internal visit reports.Generate/improve and maintain technical service tools, models, reference lists, presentations, catalyst comparisons.Lead or assist as needed in developing market data on current and potential customers.Participate in generating external papers and seminars that will improve technical skills and service customers.Remain current on sales opportunities in assigned accounts, as well as on technical trends in the relevant market segments by attending seminars and presenting technical papers.Assist global partners in achieving sales and technical goals for business.

Education and Experience:
BS or MS in Chemical Engineering or equivalent technical degree.Prefer 5+ years of experience in one of the following areas: 1) FCC related technical service (catalyst or hardware). 2) FCC unit operation. 3) FCC unit and related hardware installation, turnarounds and startups. 4) FCC catalysts R&D or manufacturing, application. 5) Commercialization of FCC catalysts.

Performance Skills:
Organization/planning, communication/presentation, strong interpersonal skills, analytical ability, problem solving, teamwork/cooperation.Catalyst, FCC and refinery knowledge, productivity and work quality, innovation/creativity, continuous learning and self-improvement. FCC SIM experience preferred.

Choose to unlock your full POTENTIAL. Apply today.

We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte , InteliServe™

What success looks like in this role:

Provides onsite and remote support for software, hardware and networking support for desktops, laptops, printer, and servers (IMACD, B&F) Campus DSS Field Service onsite service delivery Provides maintenance and support on legacy products May provides Support for Enterprise ProductsPerforms tape/disk replacement on server / storage products on request Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation.Maintains a high degree of professionalism in actions, demeanour and dress.Insures customer satisfaction throughout the service delivery transaction.Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing systems

You will be successful in this role if you have:
Suitable hands-on technical experience in DSS and production plant Relevant technical education institutesA+ certification a plus Specific Manufacturer certification as required i.e. Dell, Cisco, Microsoft. COMPTIA, and NETWORKPLUS a plus Troubleshooting software and hardware problems Fundamental knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability a plus Ability to test and certify PC, networks, servers and client approved software applications and associated peripherals Knowledge of client specific internal procedures and service delivery requirements Excellent analytical and client communication skills Very good German, strong English communication skills (Verbal and Written) Police or criminal background verification may be required (standard for every UNISYS employee)

Additional Information

This role is based in Villach / Carinthia

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