Top Technical Services Engineer Skills

Below we've compiled a list of the most important skills for a Technical Services Engineer. We ranked the top skills based on the percentage of Technical Services Engineer resumes they appeared on. For example, 14.2% of Technical Services Engineer resumes contained New Product Development as a skill. Let's find out what skills a Technical Services Engineer actually needs in order to be successful in the workplace.

The six most common skills found on Technical Services Engineer resumes in 2020. Read below to see the full list.

1. New Product Development

high Demand
Here's how New Product Development is used in Technical Services Engineer jobs:
  • Assisted customers with new product development, cost reduction programs, and quality enhancement of current grade structure.
  • Single point of contact (SPOC) for end-to-end new product development within the portfolio.
  • Provided service insight on new product development.
  • Provided recommendations for new product development; participated in prototype analysis, testing and pre-sales activities.
  • Research technologies and manufacturing methods for new product development.
  • Manage product improvement and new product development initiatives for the product teams.

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2. Customer Service

high Demand
Here's how Customer Service is used in Technical Services Engineer jobs:
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
  • Provided customer service and technical support to customers for critical and non-critical service requests.
  • Selected by management to provide SAP and soft skills/technical training to Customer Service Representatives.
  • Applied state-of-art process technology to support improved customer service and COGS reduction.
  • Supported users and provided customer service on computer applications and platforms.
  • Provided user account, and virtual machine functionality customer service.
  • Acted as combination customer service and technical support representative.
  • Provided detailed report and when necessary escalated performance issues of equipment in order to ensure the customer services were not affected.
  • Run estimates for customer service, marketing, operations, procurement, or sales to determine cost of product/services.
  • Managed the complaint process, working with the customer service and product repair teams to collect accurate complaint data.
  • Increased Customer Service by redesigning CDOT Internal website providing increased ITS exposure, access for CDOT internal costumers.
  • Provide on-site technical support and customer service throughout North and South America, Middle-East, and North Africa.
  • Supervised and trained 8 product support team members to resolve hundreds of customer service requests per month.
  • Answer customer calls about system troubles, computer questions, and general customer service and support.
  • Assigned the company's three largest accounts and earned a reputation of excellence in customer service.
  • Exceeded all customer service and help desk technical support set forth by management every quarter.
  • Recognized by all Peruvian Hospitals for the excellent customer service provided and great Technical Support.
  • Support Customer Service Representatives, Sales, and Customers in the application of Uni belting.
  • Provided solid customer service, write daily reports and kept records for individual assignments.
  • Open and track Customer Service Reports, Problem Reports, and Return Material Authorizations.

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3. Windows XP

high Demand
Here's how Windows XP is used in Technical Services Engineer jobs:
  • Assisted with migration of corporate computers from Windows XP to Windows 7.
  • Supported 3,500 users in a Windows XP/NT environment.
  • Log inventory and warranty products Work with Windows XP, windows 98 on a daily basis.
  • Design and deploy Windows XP upgrades to POSReady 2009 or Windows 7.
  • Selected as a Quality Assurance Representative for the Windows XP Deployment Project, insuring client devices and software are functioning properly.
  • Manage and maintained Windows XP, Windows 7 and MAC OS X software and hardware, using software delivery system.

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4. Technical Support

high Demand
Here's how Technical Support is used in Technical Services Engineer jobs:
  • Coordinated technical support, system maintenance and upgrade activities including a major version upgrade for a Chicago-area Epic customer.
  • Improved communication between technical support and engineering, ensuring high-level issues were addressed and resolved quickly and responsibly.
  • Provided technical support by monitoring operations, analyzing data and making recommendations to optimize production for continuous improvement.
  • Provided specifications and technical support to 3rd party operations and audited to ensure quality product sent to customers.
  • Provided technical support for automotive sales and marketing department in product recommendation and product training to customers.
  • Escalated Technical Support: Provided escalated tier technical support for complicated and advanced technical RightFax issues.
  • Aided Architects and Engineers with implementing insulated metal panels into their projects by providing technical support.
  • Travel to customer's locations and provide technical support to ensure successful product implementation and performance
  • Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
  • Provided immediate technical support to customers worldwide for troubleshooting and establishing processes utilizing QMI products.
  • Offer technical support to ensure higher yields for manufacturing while maintaining product integrity.
  • Provide technical support and product evaluations application development for $135 Million Company.
  • Provided industry-leading technical support for a $300M industrial and institutional sales organization.
  • Provided on-site technical support for pressure sensitive adhesive coatings and application trials.
  • Provide technical support to customers/end-users, direct and indirect sales personnel.
  • Provide technical support to Marketing and technical product evaluations application development.
  • Provided technical support for the aseptic formulation/filling, and inspection processes.
  • Installed Network Printers and configuration * Provided on-site training and technical support
  • Provided customers with technical support with development of assay protocols.
  • Provide technical support instructions and assistance to salesman and technicians.

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5. Technical Services

high Demand
Here's how Technical Services is used in Technical Services Engineer jobs:
  • Assumed total responsibility for West Coast Technical Services Department.
  • Trained Technical Services Engineers (Nuclear Department) to be able to perform the duties that were essential to the role.
  • Provided technical services to a variety of customers in the Industrial and Natural Gas, Oil, and Petrochemical processing industries.
  • Assist the Technical Services Department in achieving the requirements of the approved Site Validation Master Plan and Validation Project Plans.
  • Created a knowledge base of debugging and troubleshooting steps and guidelines to help the internal technical services team at Epic.
  • Trained, coached and mentored Technical Services staff to increase call volume per person and first call resolution.
  • Provide Technical Services for 35 California Counties, which include network, workstation, printer and application support.
  • Served as technical resource in support of Domestic and International Sales, Operations, Quality and Technical Services.
  • Managed all aspects of a small technical services team in support of an automation software distribution business.
  • Created a training manual for future Technical Services Engineers that outlined all tasks pertaining to the role.
  • Create communication files from Technical Services to be distributed to all members of the business unit.
  • Worked in team atmosphere with Technical Services group to provide essential skills and resources as needed.
  • Assisted, and trained other technical services employees on support methods and emerging technology.
  • Led Technical Services operations in support of the USAF's sole Contingency Hospital.
  • Acted as Technical Services representative for CRB/MRB team.
  • Developed and implemented new internal tools and processes to help streamline support workflows for the Technical Services team.
  • Head of Technical Services Department - Uitenhage: Managed 15 staff members.
  • Service Providers and Enterprise customers Unified Computing System High Touch Technical Services.
  • Key Contributions: Serves as a face for the Technical Services Team.
  • Supervised a team of 5 persons in the technical services department.

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6. Remote Access

high Demand
Here's how Remote Access is used in Technical Services Engineer jobs:
  • Provided support for in-house and remote access locations at the nation's leading general builder.
  • Applied updates and maintenance by way of using remote access.
  • Managed group effort toward application testing, deployment, and remote access; arranged communication meetings with programmers from different geo-locations.
  • Assisted in end user issue with the iSite application via remote access methods that include MS Live Meeting, and Webex.
  • Handled multiple customer cases on a daily basis and collaborated with internal and external partner/customers for remote access.
  • Performed troubleshooting for remote access, domain connectivity and administered a support server library.

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7. Project Management

high Demand
Here's how Project Management is used in Technical Services Engineer jobs:
  • Project management of manufacturing processes and start up assistance to meet specific customer requirements on major capital installations.
  • Project management implementing X12 EDI interfaces from project inception, connectivity testing to go-live and optimization and maintenance.
  • Worked closely with project management team to ensure customer projects are completed accurately and efficiently.
  • Project Management responsibilities for Christian Hospital NE insuring contract fulfillment for DICOM archiving implementation.
  • Project management of new packaging process from new business initiatives.
  • Provided technical Project Management expertise developing recovery procedures and infrastructure.
  • Provided project management for multiple instrument installations.
  • Provided customized project management support functions, facilitated project meetings, tracked issues, and mitigated risks and solved issues.
  • Apply Project Management experience to the Automotive segment to ensure on-time delivery of modular plastic belting to our customers.
  • Involved in management of vendor relations for various types of services including project management to meet strict deadlines.
  • Assist the Continuous Improvement leader in the project management and metrics in the aseptic areas project implementations.
  • Worked with the Project Management team with the implementation, Installation and testing of customer owned equipment.
  • End to end project management and execution in close coordination with technical team and sales team.
  • Advised clients in business process redesign, project management, software development, and integration.
  • Project management and technical recommendations for migrations from ISAWS project to C-IV project.
  • Project Management of UNCC - One call tracking development and integration with ArcIMS.
  • Project Management: Evaluated and prepared leased Italian hospital for JCAHO inspection.
  • Interact with Project Management to provide the highest quality of service.
  • Directed the data center cabling and project management team.
  • Executed onsite project management for the start-up and commissioning of automotive and architectural glass bending and tempering processing equipment.

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8. PCS

high Demand
Here's how PCS is used in Technical Services Engineer jobs:
  • Completed engineering design reviews for implementation of new combustion support housing short pilot nozzle design for PCS 2.1 8000H cost-out.
  • Provided on-site technical service for networking, PCs, printers, cabling, PC break-fix/desktop and some software design.
  • Increased business by setting up servers, PCs, printers, networking equipment and WAN connections.
  • Coached and educated Sprint PCS representatives how to provide excellent customer service.
  • Repaired PCs, printers, and modems for banks, stores and schools.
  • Helped upgrade 200 PCs from XP to Windows 7 in the US.
  • Implement and support Global Scan, Global Scan NX, eCopy, PCS Director (Print Audit).
  • Imaged PCs, coordinated hardware/software upgrades and procurement of equipment according to client specs and budget.
  • Travel to Hong Kong and China to lead project of renewing manufacturing PCs Line.
  • Assisted Sprint PCS customers with technical issues for devices (ex.
  • Provided basic technical supports for Sprint PCS customers (ex.

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9. Active Directory

high Demand
Here's how Active Directory is used in Technical Services Engineer jobs:
  • Resolved Active Directory network authentication, and various connectivity issues.
  • Implemented active directory migrations for company mergers.
  • Managed simple accounts activities through active directory.
  • Maintained Active Directory infrastructure and Group Policy.
  • Assist with the day to day administration of Active Directory (AD) and Exchange 2003 and 2013 email operations.
  • Provided design and administrative support for Exchange 5.5 and 2000 environments and all aspects of Active Directory services.
  • Managed domain users' accounts using Active Directory, email accounts using Exchange Server.
  • Produce and maintain user accounts in Active Directory and configure users for Microsoft Exchange.
  • Managed users' accounts, permissions, and network resources in Active Directory.
  • Authored software to integrate OS X into Windows Active Directory and Enterprise DFS.
  • Managed domain user accounts and groups in Active Directory and Exchange.
  • Provide secondary support for LAN, Active Directory and Server Administration.
  • Used Active Directory to provision and maintain user accounts.
  • Analyzed, installed, and configured Active Directory.
  • Planned and led 2003 Active Directory implementation.
  • Administered Windows 2008 Domain Controller, Active Directory, SQL, DNS, DHCP, and FTP.
  • Implemented and trouble-shot multi-site Active Directory 2003/2008/2012 environments.
  • Worked extensively with Cisco, Active Directory, Crystal Reports, SQL Server, Oracle, biometric & proximity time clocks
  • Implemented project to migrate Novell network and workstations to Microsoft network; Windows 2003 servers and active directory.
  • Manage and troubleshoot Active Directory, Virtualization, Server Health etc.

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10. Setup

high Demand
Here's how Setup is used in Technical Services Engineer jobs:
  • Commended by hospital customers for assistance in initial database setup ahead of scheduled date.
  • Configured and setup Cisco routing and switching equipment
  • Blackberry Enterprise Server: user account provisioning, troubleshooting of hand-held devices, connectivity issues, device setup and upgrades.
  • Installed and setup, serviced and troubleshooting of machines at customer, business partner, and trade show sites.
  • Work directly with a variety of clients either in person or remotely on setup and implementation of software.
  • Performed all aspects of system & software setup, installation, troubleshooting, documentation, and repairs.
  • Connected to a server using Remote Desktop Connection (RDC) to establish new printer setups.
  • Provided setup, training, troubleshooting, design, and support on field machinery.
  • Assist customer in network setup and design, provided network troubleshooting assistance as required.
  • Adapted power, hydraulic, and compressed gas setup to fit customer requirements.
  • Included the planning and implementation of a new technology setup project.
  • Machine installation, setup calibration, troubleshooting, and operator training.
  • Provided support for all A/V setups both internally and remotely.
  • Resolved problems with malfunctioning products, applications and machine setup.
  • Established office printer setups and network copiers using accounting codes.
  • Experience in Windows servers and IIS setup and maintenance.
  • Handled new part setup and programming changes.
  • Maintained and troubleshot IP video setups.
  • Managed trade show planning, budget, work orders, setup, tear down, pack up, and load out.
  • Administered Cisco, TMS, including MOVI setup and web-ex, VCS, and DMS.

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11. Preventative Maintenance

high Demand
Here's how Preventative Maintenance is used in Technical Services Engineer jobs:
  • Build engines to company specifications, troubleshoot mechanical and electrical issues, conduct routine and preventative maintenance on equipment.
  • Created interdepartmental equipment problem report forms, installation manuals, operator reference guides, and preventative maintenance checklists.
  • PROMOTED-Installed/calibrated motion management 3-D surfacing technology for radiation therapy.-Repair and preventative maintenance of all equipment and software-Provide technical support
  • Perform preventative maintenance on building systems to ensure safety and comfort to customers Repair interior and external lighting.
  • Developed troubleshooting and preventative maintenance procedures to enhance end user maintenance capabilities.
  • Follow existing preventative maintenance for equipment, fixtures and building furnishings.
  • Trained customers and distributors on preventative maintenance procedures for endpoints.
  • Designed and implemented all facility preventative maintenance programs.
  • Perform preventative maintenance, vibration analysis; work on design changes, electrical, controls and quality assurance/alerts.
  • Field training of customers on equipment operation, preventative maintenance, and quality control procedures.
  • Ensured optimal performance of IT systems by performing preventative maintenance and root cause analysis.
  • Perform preventative maintenance services for existing instruments as well as new units.
  • Created preventative maintenance manuals for Oil-less Scrolls and Oil-free Screw compressors.
  • Lead projects on preventative maintenance of company owned products.
  • Perform routine and preventative maintenance of computers, peripherals and other technology equipment.
  • Train field technicians in proper procedure to perform preventative maintenance or calibration of equipment or systems.
  • rained in repair, troubleshooting and preventative maintenance of AGVs and supporting computer network system.

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12. SQL

high Demand
Here's how SQL is used in Technical Services Engineer jobs:
  • Experienced in using SQL on MySQL platform to query data sets, retrieve and use data sets for troubleshooting and implementation.
  • Performed server installations of browser based time and attendance application that is integrated with IIS and Microsoft SQL Server.
  • Performed network installations of legal industry time entry software that is integrated with MS SQL Server and IIS.
  • Utilized various team tools - used SQL queries and web based help files to complete tasks as needed.
  • Job duties included software development in VB and Cache and system configuration using Chronicles, Hyperspace and SQL.
  • Monitor and maintain production Oracle 11g instances via Oracle Enterprise Manager Console, TOAD and SQL*Plus.
  • Have implemented SQL server 2012 with the Always On feature on high availability production environments.
  • Served as a Subject Matter Expert for DOCSIS/IP content delivery and PL/SQL database mapping solutions.
  • Created data access layer to communicate with the SQL Server Database using Entity framework.
  • Write SQL queries to track problems or trends as a proactive solution.
  • Conducted web analysis and maintained SQL databases of target audiences.
  • Installed and configured SQL 2000 in a clustered environment.
  • Scripted with SQL and PowerShell command line interfaces.
  • Administered Web and SQL Servers for hosted websites.
  • Administered DNS, WINS, DHCP, Print, File, Web, and SQL servers, and 3rd-party application servers.
  • Learned to write SQL queries.
  • Performed system and OS upgrades, enclosure / disk storage add-ons and upgrades, SQL table partition moves and expansions.
  • Migrated Secure File Sharing Apps, MySQL databases, Apache from existing deployment as VMware instance.
  • Program applications using vb.net, sql Do-more plcs.

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13. Technical Assistance

high Demand
Here's how Technical Assistance is used in Technical Services Engineer jobs:
  • Provided technical assistance to merchants from sole proprietor to enterprise scale organizations.
  • Provided technical assistance and training to less experienced personnel on assigned shifts.
  • Directed operations and developed team strategy for technical assistance to customers.
  • Provided technical assistance for system and process problems that disrupted production.
  • Provided technical assistance and desktop systems for internal users.
  • Provided technical assistance and guidance in product selection for hydraulic pump applications to customers, distributors, and field sales.
  • Provide customer support through technical assistance to end users, service providers, customer service and sales.
  • Provide technical assistance / guidance to the other team members to help resolve dealer / customer concerns.
  • Implemented a ticketing system for quicker and more direct technical assistance in a remote capacity to customers.
  • Provided technical assistance to Engineering and Quality Assurance on in-house built test equipment and software releases.
  • Provide leadership, training, and technical assistance (24x7) to all tech service engineers.
  • Provided technical assistance via telephone and e-mail to Field Service Engineers and customers.
  • Led the pilot project of Quality Assurance Program for Cisco Technical Assistance Center.
  • Attend LSMS customer conference calls to provide technical assistance to Project Management.
  • Supply remote and on location technical assistance to clinics and hospitals.
  • Provided 24hr on-call technical assistance.
  • Provide technical assistance, workflow development, and software configuration/customization to the entire organization.
  • Provided technical assistance for all packaging equipment products throughout the entireNorth American Region.
  • Supported dealer body with technical assistance via the phone in the Techline group.
  • Master Chemical Corporation, Perrysburg, OH Technical Analytical Manager Provided problem solving and technical assistance for clients.

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14. CAD

high Demand
Here's how CAD is used in Technical Services Engineer jobs:
  • Planned pillar extraction projects in AutoCAD using guidelines established by historical pillar extraction activities while trying to maximize economic recovery.
  • Updated wiring diagrams/drawings using AutoCAD.
  • Project & Process Engineering: Helped design a ClO2 increase site using CAD for Louisiana location where I traveled to often.
  • Provided project assistance by utilizing AutoCAD to design fabrication drawings and layout drawings to aid in the offshore installation process.
  • Collaborate with academia, FDOT, ACI, ASTM, and NRMCA to innovate building materials and establish specifications.
  • Created and prepared complex drawings in the Control and Electrical group using AutoCad, CadOverlay and MicroStation software.
  • Developed service manual procedures for many vehicle systems using CAD engineering drawings, wiring diagrams and DTC information.
  • Work with building engineers to create accurate architectural drawings and details using AutoCAD.
  • Used a customized version of AutoCAD to work on Post & Frame buildings.
  • Worked primary with the Cadence scheduling application and the MyChart patient portal.
  • Interfaced with Engineers and designers for all CAD drawings and documentation.
  • Design detail CAD drawings of products and manufacturing support equipment.
  • Design control panel layouts for electrical systems using AutoCad.
  • Assemble electrical panels from wiring diagrams and CAD drawings.
  • Maintained plant and network drawing with AutoCAD Lite.
  • Printed Circuit Board development/design utilizing P-CAD 2004.
  • Draft trench drain layouts in AutoCAD.
  • Update AutoCad drawings as needed.
  • Helped in developing cadmium free new stabilizers , formulations and specialty chemicals
  • Designed circuit upgrades in schematic capture programs such as PowerPCB schematic, Orcad Capture, and Tango.

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15. Trouble Shooting

average Demand
Here's how Trouble Shooting is used in Technical Services Engineer jobs:
  • Supervised reporting to executive team about success/trouble shooting of products.
  • Handled equipment installation, training, trouble shooting, and preventive maintenance ensuring timely product support with limited downtime.
  • Trouble shooting and resolution of customer processing and design issues on a daily basis, across Central U.S.
  • Deploy, Maintain, configure, trouble shooting logs and providing application support for the in-house applications.
  • Support the Global Field Service structure by assisting Field engineers in trouble shooting complex issues worldwide.
  • Assist Sales Managers in trouble shooting conveyor systems in the proper use of Uni belting.
  • Perform trouble shooting repair as requested by the customers (after sales support)
  • Addressed the user issues as a part of the Trouble shooting team.
  • Trouble shooting customers emails basic issues by phone and in person.
  • Trouble shooting complex mechanical and electrical systems is a daily occurrence.
  • Trouble shooting problems for customers based on formulations or processes.
  • Involve in trouble shooting, testing and commissioning of equipment.
  • Trouble shooting issue with Ethernet cross connections.
  • Trouble shooting (hardware/software) for users.
  • Trouble shooting for Cisco/3com/Nortel Router/Switch installs.
  • Conducted training workshops for customers in basic trouble shooting, onboard diagnostics, safety and total productive maintenance.
  • Trouble shooting of PLC settings,board replacement and repair.
  • Specialized in the installation and trouble shooting of: Novell 2.2 and 3.11, WSW, and UNIX.

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16. Linux

average Demand
Here's how Linux is used in Technical Services Engineer jobs:
  • Managed firewalls/internet filter appliances that ran Linux operating systems.
  • Develop skills as a system administrator through OJT, gaining additional experience in Windows, Unix, Linux and Cisco.
  • Provide NOC technical support, server installation, troubleshooting, and support of multiple Linux and Windows platforms.
  • Install required Oracle 11g software onto Linux hosts for new instances.
  • Performed Backup and Restoration of data in Linux.
  • Skilled in configuration and management of services like FTP, SSH, NFS, DNS, DHCP, SAMBA in Linux.
  • Monitored, configured and maintained various O/S's to include Windows, Unix, Linux and VMware.
  • Key Achievements: Oversee OS X to Linux conversion for all warehouse and service center servers.
  • Supported MAC, Linux and Windows client/server, and Citrix infrastructure for Fortune 500 organizations.
  • Create various shell scripts to perform HA health check for and RHCS in Linux/Solaris.
  • Integrated open-source software such as webserver, database, Linux, Ruby and PERL.
  • Experience in OS level troubleshooting on Linux/Solaris/AIX.
  • See 40 Linux LivePCs that I installed and configured here: tinyurl.com/628nsq See 221 of my support forum posts here: tinyurl.com/5plsjr
  • Support and maintain Red Hat Enterprise Linux 4/5/6., Solaris 9/10 and AIX HP-UX 11.11 in a distributed cluster/non cluster environment..
  • Assisted customers with integration of APC Powerchute software in Windows, Unix/Linux, and Netware environments.
  • Manage virtualization technologies such as VMware ESXi 4.x and 5.x for Linux and PowerVM for AIX.

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17. R

average Demand
Here's how R is used in Technical Services Engineer jobs:
  • Ensured the appropriate resources are assigned to analyze Technical Services subscriber's data restoration technical procedures, providing recommendations for improvement.
  • Created and/or reviewed all packaging component specifications, vial packaging equipment specifications and SOP's associated with new product transfers.
  • Developed, managed and trained test and repair departments for both Customer and Field Service for automated telecommunications test equipment.
  • Validate products, conduct Risk Assessment and participate in extensive safety tests to comply with safety regulatory agency requirements.
  • Traveled to Asia and Europe on multiple occasions to troubleshoot customer issues related to vacuum forming/injection molding/equipment and tooling.
  • Created and issued Warranty Denial Letters to customers as needed based on customer operating outside normal operating parameters.
  • Provided regular analysis of system performance and made recommendations for improvements or redesign of existing telecommunication equipment.
  • Coordinated recommendations across all platforms into a single deliverable and review this documentation with Technical Services subscriber.
  • Provided projected management for installation of new technology equipment suites in Texas, Oklahoma and North Dakota.
  • Executed shipping tests, on packaging components, and prepared packaging component specifications and packaging instructions.
  • Reviewed, assessed technical situations and established case priority/severity in accordance with the service level agreement.
  • Led variation reduction project focusing on understanding and improving Compression after Impact testing for formulation changes.
  • Designed, recommended and coordinated refractory placement in Industrial applications utilizing refractory monolithic and brick materials.
  • Helped cut cost and improved security by deploying Remote Desktop Servers for high availability and redundancy.
  • Conducted in-depth recovery strategy workshops and data gathering sessions with Technical Services subscriber technical personnel.
  • Provided managers and union staff with data regarding modifications to product design and material.
  • Collect and analyze learner engagement and satisfaction data to improve customers' learning experiences.
  • Led projects to support quality initiatives utilizing designed experiment and component of variation studies.
  • Provided on-site supervision and gave technical direction to customers during major maintenance activities.
  • Generated special maintenance procedures for specific customers to supplement their existing maintenance manuals.

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18. ISO

average Demand
Here's how ISO is used in Technical Services Engineer jobs:
  • Conferred with supervisor and operator to resolve machine malfunctions and production errors and obtained approval to continue production.
  • Maintained laboratory data and project updates in an organized database to be reviewed by supervisor and colleagues.
  • Acted as a liaison between field/medical community and engineering/regulatory/quality department to investigate and resolve devices related issues.
  • Served as liaison between sales and manufacturing and assisted customers in determining product suitability to their application.
  • Developed and executes contingency plans for network software and hardware failures including isolated and major outages.
  • Collaborated with internal technicians and external vendors to isolate trouble in circuits from carrier facilities.
  • Customized applications for individual medical facilities and provided customer service and support to hospital liaisons.
  • Acted as liaison between the process engineers/manufacturing and circuit board customers including Ford and Motorola.
  • Created and implemented several procedures and documents by working with machine operators and supervisors.
  • Develop detailed data collection, analysis methods and provide customer liaison for execution.
  • Served as organizer and laboratory liaison for newly developed company wellness program.
  • Interacted daily with operating supervisors and operators to optimize unit operations.
  • Managed Working Standard Measurement including Maintain ISO 9000 certificates.
  • Prepare and distribute miscellaneous reports as required and ensure that all reports are timely compiled and delivered to the immediate supervisor.
  • Completed numerous fiber optic maintenance projects in Missouri, Minnesota and Illinois for Charter Communications out of both Madison, WI.
  • Served as a liaison between the Quality Assurance and Development branches of the company with various hospitals when testing the software.
  • Use of Schematics, Meters, Scopes, Analyzers, Functional and Bench Equipment to extensively test and isolate faulty components.
  • Traveled to on-site machinery to perform program changes, updates, comparisons, machine start-ups, and robot program and recipe changes
  • Prioritized and coordinated team test schedules with engineering and data collection branch supervisors to maintain data support for test programs.
  • Continue to be an active liaison between production, customer service, quality control, engineering, and material management.

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19. Product Quality

average Demand
Here's how Product Quality is used in Technical Services Engineer jobs:
  • Resolved product quality concerns, often requiring travel to customer facilities and full customer interface.
  • Authored market analysis report of competitor's product quality/performance levels to support sales.
  • Maintain product concerns database for early identification of potential product quality concerns.
  • Worked at customer facilities resolving product quality and application issues.
  • Designed and developed manufacturing product quality test tools and methods.
  • Identify technical issues impacting product quality through data and feedback obtained from MBUSA field organization, retail network, and J.D.
  • Improved overall product quality by enforcing supplier qualifications, corrective actions, material review and change control process.
  • Generated, compiled and analyzed test data and results to improve product quality.
  • Develop process audits and inspection checks to control product quality.
  • Establish trends to identify possible impact to product quality.
  • Audited product quality on tire building process.

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20. Voip

average Demand
Here's how Voip is used in Technical Services Engineer jobs:
  • Prepared VOIP services and network equipment to provide voice communications to customer requirements.
  • Trained Field Service Engineers in the installation, troubleshooting and repair of VSAT and VOIP/network equipment.
  • Configured and maintained configuration on Cisco routers and switches during migration to CISCO VoIP.
  • Designed and implemented Voice-Over-IP (VoIP), and various types of wireless networks.
  • Establish VoIP, MPLS and LAN network Infrastructure for over 100 locations globally.
  • Maintain and troubleshoot network printers, firewalls, and VOIP NEC telephone systems.
  • Worked with owners to develop VoIP system on Asterisk PBX
  • Support & installation for VOIP systems like Star2Star communications.
  • Configure and maintain 3COM VOIP phone system.
  • Voice network migration to Cisco VOIP.
  • Installed and Maintained VOIP Equipment.
  • Mentored 7 individuals for their ramp-up from day one, which involved technical (VOIP, Java) and professional trainings.
  • Installed Fonality VoIP Phone Systems and trained end-users on the functionality of the system.
  • Managed the Avaya phone system and helped to provide reliable VOIP communication.
  • Advanced used of Wireshark to diagnose and resolve FoIP/VoIP related issues.
  • Administered SharePoint, Active Directory, and Mitel VOIP phone systems.
  • Project manager for VOIP between Heliopolis branch and Katamia branch.
  • Converted over 400 Centrex lines to VOIP.
  • Certified and designed, planned and installed Nortel and Alcatel PBX, VoIP, Call Center, and Voicemail systems.

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21. Vmware

average Demand
Here's how Vmware is used in Technical Services Engineer jobs:
  • Created VMware virtual machines of software-based solutions for demonstrations and evaluations.
  • Updated and consolidated internal and client servers utilizing VMWare Virtual Center.
  • Standardized virtual machine build, imaging process, and VMware Fusion integration to better utilize team resources.
  • Configure and maintain VMware ESX 3.x servers and create all new instances including nightly backups.
  • Utilized RAS, VNC, and VMware for remote server maintenance.
  • Developed and planned migrated physicals to VM using VMWare P2V converter.
  • Perform weekly VMware maintenance to keep base images updated and current.
  • Configured and administered VMWare ESX host clusters version 4.1.
  • Administer, maintain, and configure the VMware virtual environment from maintaining/configuring vCenter server, clusters, and hosts.
  • Implemented and Managed Server 2008-2012 in VMWare, Amazon EC2, and MS Asure environments.
  • Developed POC test environment for VDI testing of VMWare View version 4 and Xendesktop 5.
  • Establish and support virtualization solutions using VMware ESX4.
  • Installed VMware ESXi 4.1 on multiple hosts.
  • Deploy virtual machines on HP, CISCO and IBM hardware platforms through VMware vSphere and HMC.
  • Support Redhat Enterprise servers on VMware ESXi and standalone HP Proliant servers.

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22. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Technical Services Engineer jobs:
  • Installed and configured Windows NT and 2000 with TCP/IP and DNS, managed all software and hardware across a LAN.
  • Installed new hardware (Ultra 5's) into NIS+ network and managed TCP/IP network.
  • Designed, implemented and supported large-scale enterprise TCP/IP networks with switching and wireless solutions.
  • Configured HP network printers with JetDirect cards for TCP/IP printing using Web JetAdmin.
  • Network connectivity local and WAN through TCP/IP slip access.
  • Handled the tasks of configuring WINS, DNS, TCP/IP and DHCP

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23. VPN

average Demand
Here's how VPN is used in Technical Services Engineer jobs:
  • Managed the operation and configuration of network infrastructure, including Routers, Switches, Firewalls, and PPTP VPN connections.
  • Installed and maintained the Cisco VPN client on workstations that needed access to the DCI program.
  • Supported 3000+ remote employees leveraging SSL Juniper VPN technology with redundant geographic data centers.
  • Support local user configured company VPN, AV conference systems and configure VOIP phones.
  • Maintained all problems with cabling, patch panels, VPN, wireless network.
  • Install, configure, and administer VPN and dial-in client software.
  • Installed and configured VPN hardware and software.

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24. Internet

average Demand
Here's how Internet is used in Technical Services Engineer jobs:
  • Designed Internet-based customer complaint and trip report tracking system for business unit and assumed responsibility for managing the database.
  • Received numerous certifications and customer commendations as well as completing non-certifiable lab and internet training courses
  • Provided project guidance for Internet marketing outreach, receiving an award for superior performance
  • Consulted on Japanese and Chinese input methods for BeIA, a software layer for Internet appliances and devices.
  • Project includes real-time arrival estimation for dissemination via the internet, dynamic message signs, and phone-in systems.
  • Utilized scientific journals, books, Internet searches, and colleagues to increase understanding of technical topics.
  • Provided training to clients in the use of system and applications as related to the Internet.
  • Help the customer troubleshoot any problem with is internet or his computer and do follow up calls
  • Implemented a comprehensive BYOD solution to shape bandwidth, and content filter internet connections.
  • Help Customer installed their internets service.
  • Assist Customers of BellSouth Fast Access Internet Services resolve issues with their Internet Connection and EMAIL..

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25. OS

average Demand
Here's how OS is used in Technical Services Engineer jobs:
  • Provide application load test analysis after LoadRunner testing using counters captured using Microsoft Performance Monitor data collector sets and Microsoft Excel.
  • Developed and customized HL7 interfaces that verify patient information and communicate point-of-care testing results to laboratory and hospital information systems.
  • Resolved product and process complaints from customers by fostering communication across departments ensuring collaborative compliance enhancing company reputation.
  • Designed a System/Unit that Minimized Operational Costs and Losses by removing water/sulfur and decreasing gas usage for regeneration.
  • Led projects to increase productivity and limit exposure to personnel therefore reducing or eliminating health and safety risks.
  • Developed relationships with clients and monitored accounts to proactively analyze and diagnose issues before they became problems.
  • Develop and published three different newspapers for several target audiences to communicate important information about those businesses.
  • Performed engineering study of associated repair costs and equipment downtime to justify implementation of proposed solution.
  • Managed service issues and technical information flow for quality assurance of endoscopy and surgical medical products.
  • Identified and initiated cost saving projects that required modification of existing equipment and production methods.
  • Tested and diagnosed inbound customer defective computer hard drives on proprietary company data recovery software.
  • Developed and qualified sales, converting prospects into customers by differentiating company from its competitors.
  • Designed and implemented interface solutions for hospital, clinic, and medical office information systems.
  • Prepared and presented technical data and cost analysis reports for potential oil company customers.
  • Provide and manage preliminary engineering research applicable to post interior cabin modification configurations.
  • Implemented cost saving initiatives using customer feedback and approval for product formulation.
  • Formed a close relationship with production operators resulting in honest deviation reporting.
  • Performed walk downs to identify possibly damaged electrical equipment from heat decay.
  • Delivered an illustrated parts breakdown GUI application for positive part number selection.
  • Include analysis performed and all possible solutions when making decisions performing customer deployments

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26. Unix

average Demand
Here's how Unix is used in Technical Services Engineer jobs:
  • Developed and executed Windows/Unix communications.
  • Serve as the highest level Unix escalation point for a global, enterprise class cloud hosting provider.
  • Work with Technical Operations Managers to plan and implement changes to customer's Unix server environments.
  • Integrate a variety of file storage devices in Windows Server and Unix Environment.
  • Performed System Integration in Spanish and Portuguese for PC and Unix based systems.
  • Supported external clients on UNIX and Windows systems for predictive dialing product.
  • Related experience in installing the applications on Unix servers and Virtual Servers.
  • Developed and determined innovative approaches to resolving datacenter assignments related to UNIX and high available customers.
  • Trained in Unisys mapper to UNIX * and PB1100 database to do all capital closeouts on all PC's and Laptops.
  • Supported customers on UNIX and NT server platforms with Sybase as the database.
  • Use Ansible to deploy changes to customer Unix environments.
  • Worked with Sendmail and Groupwise for UNIX platforms, set up printers and third party application software.

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27. Customer Sites

average Demand
Here's how Customer Sites is used in Technical Services Engineer jobs:
  • Traveled to customer sites quarterly to offer face-to-face support, particularly during installation and go-live stages.
  • Profiled customer sites and conducted system audits to insure hardware/software compatibility.
  • Provided technical support via phone, email and visits to high profile customer sites that successfully diagnosed and solved installation problems.
  • Make personal visits to customer sites and equipment installations to obtain firsthand information when trouble or dispute exists.
  • Major functions: Traveled to customer sites to participate and assist customers in Start Ups and Outages.
  • Traveled to customer sites and ran evaluations of our LLDPE resin alone and in blend with HDPE.
  • Answered technical questions by phone, visited customer sites to resolve problems regarding customer phone systems.
  • Field support of reciprocating compressor line including frequent visits to customer sites to resolve difficult problems.
  • Traveled to customer sites providing high quality technical support resulting in reduction of MTTR.
  • Planned and executed scheduled and reactive maintenance of boiler plant on customer sites.
  • Orchestrated the launch of new products at new and existing customer sites.
  • Supported start-up and process improvement of pilot plants on customer sites.
  • Provided technical support and training at customer sites as needed.
  • Traveled to customer sites to provide software/hardware support and training.
  • Managed OEM customer sites in Southeast North American District.
  • Visited customer sites to discuss material qualification activities and conduct product technical troubleshooting.

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28. Technical Training

average Demand
Here's how Technical Training is used in Technical Services Engineer jobs:
  • Conducted technical training including Performance Evaluation testing of surgical controller in Europe.
  • Participated in 3 Coach Technical Training Programs, these programs for 3 new coach models in Mexico and USA.
  • Developed and provided user and technical training both in person, published, and online.
  • Provided technical training for sales, distributor network, marketing and technical groups globally.
  • Provide technical training for field service, telephone support personnel, and product dealers.
  • Acquired information to accumulate technical training manuals on Oil-free Screw and Oil-less Scroll compressors.
  • Conducted technical training presentations to process techs, engineering, QC and operators.
  • Delivered multiple (20+) technical training presentations at universities and customer facilities.
  • Provided field support, product support and technical training to Latin America region.
  • Developed new repair procedures for new models and training support for technical training.
  • Planned and led monthly product and technical training sessions for inside sales reps.
  • Created and presented technical training to over 1500 customers.
  • Assisted the frontline team members on various support tickets along with providing them technical training.
  • Attended advanced technical training at the Vamatex facility in Bergamo Italy.
  • Provided Hydroprocessing Technical Training to site operations, engineers and supportstaff.
  • Lead the effort to become a Wonderware certified Technical Support Provider Lead the effort to become a Wonderware certified Technical Training Center

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29. Test Procedures

average Demand
Here's how Test Procedures is used in Technical Services Engineer jobs:
  • Collaborated with Engineering, QA, and NPI to improve MI's, travelers, and final test procedures.
  • Lead plant start-ups by training new employees on company s products, quality test procedures, and government regulations.
  • Implemented test procedures for T-1 systems on a DS-0 to DS-1 level.
  • Developed and implemented high pressure, high temperature test procedures, and improved previously established dovetail and P seal installation procedures.
  • Generated and prioritized engineering drawings and calculations, hydraulic schematics, reports, and test procedures to meet customer requirements.
  • Generated Software Requirement Specifications and Test Procedures for Building Automation SCADA system from System Requirement Specification and Function Block Diagrams.

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30. PLC

low Demand
Here's how PLC is used in Technical Services Engineer jobs:
  • Provide primary instrumentation, PLC and electrical engineering expertise.
  • Trained personnel on programming and maintaining updated PLC controlled systems.
  • Programmed in C++, BASIC, and PLC ladder environments.
  • Trained operators on proper operation of PLC and daily maintenance.
  • Updated existing process flow diagrams with PLC data to improve real-time monitoring and control of Process Control Systems with PI Processbook.
  • Repair of processing equipment and packaging equipment in the field Trouble shoot and program PLC, HMI and Servo.
  • Provided customers with remote 1st and 2nd level support for software, mechatronic, or PLC system components.
  • Designed mobile medical test unit; wrote data acquisition and testing software using LabVIEW PLCs.
  • Programmed Omron/Allen Bradley PLC's, installed and programmed AC/DC Drives.
  • Worked with customers onsite programming Allen_Bradley PLC to optimize productperformance.

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31. OEM

low Demand
Here's how OEM is used in Technical Services Engineer jobs:
  • Tested, managed, and tracked defects for an OEM-level support and created reports for common issues.
  • Organized and supervised, union and non-union operators, at automotive OEM's during product installations.
  • Consulted sales, End users, distributors and OEM's regarding product specification and application.
  • Managed support communication between EFI and the original equipment manufacturing (OEM) partners.
  • Create and maintain backups of production Oracle 11g instances via OEM and shell scripts.
  • Coordinated engineering efforts with OEM's and outside repair sources when necessary.
  • Author reports and marketing initiatives to the Executive Leadership Team and key domestic and international OEMs.

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32. Citrix

low Demand
Here's how Citrix is used in Technical Services Engineer jobs:
  • Installed and configured Citrix Receiver to allow physicians access to clinical applications using Follow Me Desktop.
  • Conducted demonstrations and support issues in-person or remotely using Citrix GoToMeeting and Cisco WebEx.
  • Maintained the operation and full functionality of 16 Cisco Unified Communication MeetingPlace Web and Audio bridges using Citrix for remote connections.
  • Applied patches, licenses and performed upgrades to the system using Citrix.
  • Maintain and administrator a Citrix XenApp environment that supports over 200 users.
  • Maintained the Citrix farm and published applications.
  • Support Citrix presentation server 4.x.
  • Configured and Maintained Citrix Metaframe XP production environment.
  • Manage and support issues related to Horizon Desktop, Citrix and Altiris connectivity.
  • Trained and mentored team on supporting ESXi and Citrix environments.
  • Worked with team members to develop current and future state Visio diagrams of of Citrix environment.

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33. Technical Problems

low Demand
Here's how Technical Problems is used in Technical Services Engineer jobs:
  • Provided expertise for resolving technical problems; troubleshot products and modified products to customer requirements.
  • Recreated technical problems in a controlled environment for engineering staff to review.
  • Diagnose and resolve technical problems that occur during start-up and implementation of both Pharmaceutical Lab and Production scale systems.
  • Assist Ford/Lincoln dealership service technicians in troubleshooting technical problems at an OEM s On-Demand Contact Center.
  • Collaborated with management and all level uses to resolve technical problems to related projects.
  • Addressed and settled customer complaints of reported technical problems.
  • Provided considerable expertise, gained from Macfadden, in resolving technical problems and modifying products to meet customer requirements.
  • Prepared and completed repair orders pertaining to technical problems with fleet vehicles and parts sent in by national dealer body.
  • Worked directly with dozens of prestigious healthcare institutions worldwide to meet operational needs and solve complex technical problems.

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34. DNS

low Demand
Here's how DNS is used in Technical Services Engineer jobs:
  • Build and configured domain controllers managed DHCP, DNS and WINS servers.
  • Configured DHCP, WINS and DNS for network infrastructure.
  • Assist clients with DNS and IP forwarding issues.
  • Redesign and re-implement DNS infrastructure to reduce complexity, improve performance, simplify administration, and facilitate deployment automation.
  • Increase application availability by controlling platform ecosystem DNS with openshift3.4 and running web applications on multiple endpoints.
  • Created hardware and software inventory documentation and on-call troubleshooting documentation for DNS platform.

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35. Osha

low Demand
Here's how Osha is used in Technical Services Engineer jobs:
  • Completed basic and site specific refinery safety training requirements while complying with OSHA and the transportation security administration guidelines.
  • Authored over 600 new Safety Data Sheets (SDS) in compliance with OSHA's new Hazard Communication standard.
  • Served as Fire Brigade Leader, Safety Steering Committee Leader, and helped company achieve first OSHA VPP certification.
  • Served as the primary technical interface between OSHA and insurance investigators as the cause and consequences of the incident.
  • Conduct compliance inspections of all properties to ensure OSHA and state and federal regulation compliance.
  • Transitioned to interim EHS manager responsibility (including EPA and OSHA compliance).
  • Maintain records on inspections and training that occurred on-site for OSHA audits.
  • Attend drill floor safety meetings and OSHA.
  • DOT / EPA / OSHA / safety administrator.

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36. LAN

low Demand
Here's how LAN is used in Technical Services Engineer jobs:
  • Conducted process development and improvement studies in laboratory and pilot plant and evaluated new technologies to help improve manufacturing operations.
  • Skilled in formulating ITSM and Business Continuity/Disaster Recovery plans to create synergy between system resources and business processes.
  • Conducted worldwide hospital visits to install and configure Unix based Neurological planning software and the corresponding hardware.
  • Collected data & maintained databases for unit material balances & energy balances for optimization & shutdown evaluations.
  • Established Landing Gear Overhauling program by identifying hardware and coordinated establishment of technical data for the fabrication.
  • Facilitated technology transfer of thermal paper coating technology between Maryland and Ohio based paper mills.
  • Assigned to plan and coordinate environmental solution and research projects while servicing and maintaining equipment.
  • Develop catalyst performance projections and operational studies for both plant optimization and new sales initiatives.
  • Field repair solutions consultant for digital products/systems for customers and organizations in Atlanta metro area.
  • Defined and scoped unit safety and process-related projects including plant wide safety relief device evaluation.
  • Directed all robotic glue applications plant-wide including troubleshooting, programming, and process optimization.
  • Participated in planning and producing new generation value-added products in automotive and industrial applications.
  • Worked closely with plant operations to investigate product performance issues and implement product modifications.
  • Managed AS400 performance including system performance monitoring, capacity planning and trend reporting.
  • Participated in design and upfront planning meetings with operators and service personnel.
  • Performed pilot plant testing of process modifications to quantify production/economic impact.
  • Directed planning, inventory management, co-managed and mentored eight technicians.
  • Planned and configured performance monitoring, troubleshoot issues and recovered servers.
  • Provide technical support for turnaround planning & associated shutdown activities.
  • Develop corrective/preventive action plans for issues arising during operations procedures.

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37. QA

low Demand
Here's how QA is used in Technical Services Engineer jobs:
  • Interact with QA to identify improvement opportunities as corrective and/or preventive actions resulting from Non-Conforming Material.
  • Achieved accurate analysis of recorded QAR data by software modification of Aircraft Conditioning & Monitoring System.
  • Perform routine PM and Repairs, QA test, Calibrations, and 1st call services of all medical systems sold.
  • Produced customer quotes based on cost estimates for design, manufacturing, QA, and materials.
  • Monitor and maintain FRAC operations, QA/QC of prop-pant and chemicals inventory control and usage.
  • Performed extensive QA testing and certification of software, before deploying to the production environment.
  • Set up technical support program and assisted new QA/QC department for new facility.
  • Administered departmental databases and websites and provided server upgrade support and QA testing.
  • Develop and maintain scripts to automate the QA process and produce concise reports.
  • Worked with engineering and QA on bug documentation, and feature requests.
  • Managed compounders during piloting and zero batch production to evaluate process parameters and supervision of QA during initial product testing.
  • Integrated operational processes with engineering, qa and performance teams for production deployment.
  • Interfaced with customers, R&D, QA and Process Engineering providing technical support Managed a Materials Testing Lab.
  • Managed development and QA timelines for fixes and updates.
  • Collaborated and assisted QA in analyzing polymer samples using analytical methods and equipment (i.e.

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38. Data Analysis

low Demand
Here's how Data Analysis is used in Technical Services Engineer jobs:
  • Drive continuous improvement initiatives to improve robustness and quality of the manufacturing process through data analysis.
  • Performed product characterization tests, data analysis, documented results.
  • Achieve quality solutions to customer specific application needs through product recommendations, lab testing, data analysis, and technical experience.
  • Managed large scale pollution control tests at coal fired power plants from planning phase through data analysis and technical reporting.
  • Provided data analysis with charts, graphs and presentations in MS Excel and Power Point.
  • Certified as Six Sigma Black Belt Project Leader by Dow Chemical in 2013, specializing in Advanced Data Analysis.

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39. Engineering Support

low Demand
Here's how Engineering Support is used in Technical Services Engineer jobs:
  • General engineering support for manufacturing and for customer on-site technical support.
  • Provide engineering support for new product development, along with revisions on existing products.
  • Supervised field technicians providing Columbia, MD and Boston, MA engineering support.
  • Provide direct on-site engineering support for Air Combat Command (ACC).
  • Provide engineering support to the Elliott Service Centers.
  • Provided engineering support of projects in system design, electromechanical assembly, modification, troubleshooting, and installation.
  • Project Provided advance level engineering support to the IT Support Team.

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40. External Customers

low Demand
Here's how External Customers is used in Technical Services Engineer jobs:
  • Coordinate and align internal efforts to avoid work redundancy as well as to ensure information consistency to all affected external customers.
  • Provide world-class support to both internal and external customers by identifying, investigating and documenting customer reported software technical issues.
  • Analyzed, prepared and provided updates to internal and external customers during service failures in accordance with established service agreements.
  • Engaged external customers and internal sales customers in discovery to determine appropriate connectivity solution.
  • Provided high quality method of procedures documentation for internal and external customers.
  • Disseminated relevant service or technical information to internal and external customers.
  • Assisted in analyzing, designing, and implementing web-based applications that serve to both internal clients and external customers.
  • Supported internal and external customers with technical support by answering technical questions through email and the telephone.
  • Provide technical support to External customers, R & D, Sales, and Manufacturing groups.
  • Install, splice, test and document fiber optic communication systems for internal and external customers.
  • Delivered product application support to the sales group and external customers.
  • Provided service to internal and external customers in both travelling and processing incoming Customer Service Requests.
  • Consulted with external customers on CTI and predictive dialer applications that used a Windows NT and AIX UNIX hybrid platform.
  • Established proper QC limits for Bioburden and Endotoxin, coordinating with internal and external customers.

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41. Technical Reports

low Demand
Here's how Technical Reports is used in Technical Services Engineer jobs:
  • Prepare technical and non-technical reports as required related to project work or product evaluations.
  • Meet individual productivity goals, complete monthly technical reports, ensure weekly paperwork and field trouble reports are submitted on time.
  • Conducted trials for new and existing products and created technical reports of results.
  • Provided concise technical reports covering systems performance, operational data, logistic support data, and recommendations for design change.
  • Develop Technical Reports, Risk Assessments, and PFMEA for the Aseptic Area.
  • Create and execute protocols, collect and analyze data and write technical reports.

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42. Technical Information

low Demand
Here's how Technical Information is used in Technical Services Engineer jobs:
  • Determined customer needs and product requirements to provide technical information on products matching specifications.
  • Developed technical information and presentations for advertising, newspapers and magazines articles.
  • Supplied technical information to maximize customer performance standards.
  • Provided technical information for instrumentation calibration.
  • Trained others to enter data into the computer system, and in the analysis and processing of technical information.
  • Develop, monitor and check the implementation of sales and technical information for improving.
  • Served as the System Administrator to maintain up to date product and technical information.
  • Provide the distributors and customers with product and technical information to help grow sales.
  • Provide technical information to customers for processing and end use of PVC resins.

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43. FDA

low Demand
Here's how FDA is used in Technical Services Engineer jobs:
  • Documented device related complaints via an approved quality tracking system in accordance with FDA regulatory requirements and company guidelines.
  • Reviewed and approved product qualification testing results to meet FDA regulations.
  • Worked on micro-encapsulation reformulation project to convert all dyes to FDA approved soy based chemistry.
  • Validated equipment and processes for compliance with FDA and ISO requirements.
  • Create and revise Master Packaging Records according to FDA regulations.
  • Service Engineering experience in response to FDA recalls.
  • Evaluated and improved existing processes, systems to incorporate the new FDA guidance for lifecycle approach.
  • Experience with review of ISO, AAMI, TUV, and FDA documentation in healthcare.
  • Install and test SRFDa on the Iseries platform, for business continuance.

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44. Hvac

low Demand
Here's how Hvac is used in Technical Services Engineer jobs:
  • Performed extensive HVAC+R maintenance, repair and commissioning aboard the USNS Comfort in preparation for service prior to Second Gulf war.
  • Analyzed, collected, and reported of combustion efficiency and chemical water test for boilers and HVAC units.
  • Installed, maintained and replaced HVAC and building automation control equipment/systems and tested control systems.
  • Participate, in the implementation and/or perform startup and commissioning for HVAC/R equipment that has been newly installed.
  • Contract Position to General Motors) Lead Author/Team Lead for Chassis/HVAC Team for General Motors Mechanical Service Information Development team.
  • Make ready Service Tickets Grounds keeper Partial education on HVAC

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45. Technical Expertise

low Demand
Here's how Technical Expertise is used in Technical Services Engineer jobs:
  • Injected technical expertise and strategic decision making support of Remedy tools implementation across the Marine Corps Enterprise Network.
  • Provide technical expertise to Project Managers and Third Party Engineering Firms for measurement related projects.
  • Assisted marketing/ sales by providing technical data for brochures or providing technical expertise.
  • Provided biological and technical expertise as well as troubleshooting solutions to customers.
  • Leveraged technical expertise supporting the sales process through to the implementation phase, support cycle and development.
  • Provide technical expertise and develop lean structures at High Tech Line and Sub Assembly manufacturing cells.
  • Support sales team with technical expertise, system designs and budgetary estimates.
  • Provide technical expertise and support for customer's SAP HANA environments.
  • Provided technical expertise and support to customers of Epic's high-availability EMR and OpTime(TM) operating room management suite.
  • Provide technical expertise and guide-lines of wellhead equipments to rig crews while on the job.
  • Provide OEM telephone and e-mail technical expertise for EFI/Vutek Printers and related software.

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46. Technical Documentation

low Demand
Here's how Technical Documentation is used in Technical Services Engineer jobs:
  • Maintained web-based engineering library consisting of technical documentation, department schedules, and process and template documents.
  • Produced technical documentation for field operations and trained provisioning/support teams, reducing SIP installations by 8 hours.
  • Issue engineering technical documentation with detailed instructions for accomplishments, detailed engineering drawings and detailed analysis.
  • Created technical documentation; user instruction, packaging, marketing materials.
  • Created technical documentation designed to enhance customer and partner product knowledge.
  • Prepare technical documentation and conduct presentations for customers and sales staff.
  • Provided technical documentation to FAA for review of airworthiness documents
  • Designed and revised technical documentation for new products.
  • Supported the release of FMEA technical documentation for combustion and turbine component of 8000H engine towards operation and service.
  • Collaborate with IT administrators, write technical documentation, and train other team members.
  • Oversee, hiring, training, development of new technical documentation.
  • Developed and distributed newsletters, technical documentation, processes and standard operating procedures (SOPs).
  • Crafted video scripts from technical documentation Wrote and edited technical documentation for maintenance and installation manuals Produced and edited video

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47. Failure Analysis

low Demand
Here's how Failure Analysis is used in Technical Services Engineer jobs:
  • Trained all new technicians on repair process, failure analysis documentation, and material & component evaluation.
  • Conducted failure analysis to determine root cause of failures and tied them to material properties.
  • Perform failure analysis for the development of the machine.
  • Conducted on site inspections and failure analysis.
  • Specialize in product design, product quality improvement, process analysis, failure analysis and customer product quality support.
  • Provide failure analysis for in-cylinder component field returns.

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48. New Equipment

low Demand
Here's how New Equipment is used in Technical Services Engineer jobs:
  • Assisted with the transition of new personnel and operators related to training on new equipment as well as outdated equipment.
  • Start up of new equipment on site.
  • Maintained a quality-controlled program to validate new equipment and the repair of used luminometers.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Performed owner-training seminars pertaining to new equipment installation, operations and general maintenance.
  • Provided technical expertise when evaluating new equipment in order to insure quality standards.

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49. Corrective Action

low Demand
Here's how Corrective Action is used in Technical Services Engineer jobs:
  • Conducted root cause analysis, initiated corrective action, and recommended preventative action measures on field failures/returns.
  • Monitored and directed service contract offerings and activities, documented deficiencies and personally directed corrective actions.
  • Formed corrective action teams to identify and resolve machine/material interface issues.
  • Investigated atypical events and developed preventative and corrective actions.
  • Investigated process and product deviations and determined corrective actions.
  • Formulate corrective actions to prevent reoccurring atypical events.
  • Identify problems and coordinate appropriate corrective action.
  • Coordinated corrective actions for customer complaints.
  • Investigated rejected material at customer locations, identifying root causes and implementing corrective actions for all products produced by US Steel.
  • Worked with existing customers on plastic part design & injection molding / tool improvements and recommended corrective actions on defective parts.
  • Develop customer process control systems, failure analysis, and corrective action procedures for scrap reduction.
  • Managed Group's Corrective Actions/Follow Up ensuring group was complying with the Company's compliance standards.
  • Gather results of flight tests and input findings to database for corrective actions.
  • Used project management tools to implement corrective actions to fleet performance issues.
  • Assisted in determining the corrective actions for A320/ATR 42 related problems.
  • Key Achievements: Established a corrective action which eliminated the possibility of double weighing a formulation component.
  • Investigate customer issues and productreturns including job site visits to implement corrective actions.
  • Document necessary corrective actions in written reports to key management personnel.
  • Investigated, solved and presented corrective actions for customer dissatisfactions.

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50. Hardware Issues

low Demand
Here's how Hardware Issues is used in Technical Services Engineer jobs:
  • Maintained status logs of past testing network and hardware issues to prepare for future tests or disasters.
  • Performed daily duties including troubleshooting database problems and database provisioning, working software / hardware issues with extensive customer interface.
  • Performed diagnostics, troubleshooting resolution of software/hardware issues, root cause analysis.
  • Resolved system configuration and security, network connectivity and hardware issues.
  • Resolved software/hardware issues for customers and performed site repairs.
  • Diagnosed and resolved software/hardware issues on connectivity issues.

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20 Most Common Skill for a Technical Services Engineer

New Product Development20%
Customer Service9.9%
Windows XP8.4%
Technical Support8.1%
Technical Services7.6%
Remote Access7%
Project Management3.7%
PCS3.7%

Typical Skill-Sets Required For A Technical Services Engineer

RankSkillPercentage of ResumesPercentage
1
1
New Product Development
New Product Development
14.2%
14.2%
2
2
Customer Service
Customer Service
7%
7%
3
3
Windows XP
Windows XP
5.9%
5.9%
4
4
Technical Support
Technical Support
5.8%
5.8%
5
5
Technical Services
Technical Services
5.4%
5.4%
6
6
Remote Access
Remote Access
5%
5%
7
7
Project Management
Project Management
2.6%
2.6%
8
8
PCS
PCS
2.6%
2.6%
9
9
Active Directory
Active Directory
2.5%
2.5%
10
10
Setup
Setup
2.4%
2.4%
11
11
Preventative Maintenance
Preventative Maintenance
2.3%
2.3%
12
12
SQL
SQL
2.2%
2.2%
13
13
Technical Assistance
Technical Assistance
2%
2%
14
14
CAD
CAD
1.7%
1.7%
15
15
Trouble Shooting
Trouble Shooting
1.7%
1.7%
16
16
Linux
Linux
1.6%
1.6%
17
17
R
R
1.5%
1.5%
18
18
ISO
ISO
1.5%
1.5%
19
19
Product Quality
Product Quality
1.5%
1.5%
20
20
Voip
Voip
1.4%
1.4%
21
21
Vmware
Vmware
1.4%
1.4%
22
22
Tcp/Ip
Tcp/Ip
1.4%
1.4%
23
23
VPN
VPN
1.4%
1.4%
24
24
Internet
Internet
1.3%
1.3%
25
25
OS
OS
1.3%
1.3%
26
26
Unix
Unix
1.3%
1.3%
27
27
Customer Sites
Customer Sites
1.3%
1.3%
28
28
Technical Training
Technical Training
1.1%
1.1%
29
29
Test Procedures
Test Procedures
1.1%
1.1%
30
30
PLC
PLC
1%
1%
31
31
OEM
OEM
1%
1%
32
32
Citrix
Citrix
0.9%
0.9%
33
33
Technical Problems
Technical Problems
0.9%
0.9%
34
34
DNS
DNS
0.9%
0.9%
35
35
Osha
Osha
0.9%
0.9%
36
36
LAN
LAN
0.9%
0.9%
37
37
QA
QA
0.9%
0.9%
38
38
Data Analysis
Data Analysis
0.9%
0.9%
39
39
Engineering Support
Engineering Support
0.9%
0.9%
40
40
External Customers
External Customers
0.9%
0.9%
41
41
Technical Reports
Technical Reports
0.8%
0.8%
42
42
Technical Information
Technical Information
0.8%
0.8%
43
43
FDA
FDA
0.8%
0.8%
44
44
Hvac
Hvac
0.8%
0.8%
45
45
Technical Expertise
Technical Expertise
0.8%
0.8%
46
46
Technical Documentation
Technical Documentation
0.8%
0.8%
47
47
Failure Analysis
Failure Analysis
0.8%
0.8%
48
48
New Equipment
New Equipment
0.7%
0.7%
49
49
Corrective Action
Corrective Action
0.7%
0.7%
50
50
Hardware Issues
Hardware Issues
0.7%
0.7%

67,576 Technical Services Engineer Jobs

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