How To Become A Technical Services Manager: What It Is and Career Path

What is a technical services manager and how to become one

Updated January 8, 2025

4 min read

Technical service managers are tasked with leading and supporting information technology teams. They ensure IT systems perform optimally and clients are satisfied. They are employed in various industries where they develop IT plans and strategies together with other technical staff. Besides that, they analyze existing IT systems and recommend improved solutions. Furthermore, they ensure that work tools, machines, and other necessary equipment are readily available to perform job duties and oversee the acquisition of new IT systems.

To get a job in this position, you need a bachelor's degree in computer engineering, IT, computer science, or a related discipline. Having Microsoft, Linux, or Cisco CCNA certification is preferred. Applicants must have at least three years of experience in a similar role. You must possess analytical, interpersonal, communication, time management, teamwork, and troubleshooting skills. These experts make about $96,499 on average per year. This ranges between $63,000 and $148,000.

ScoreTechnical Services ManagerUS Average

Salary

7.7

Avg. Salary $104,419

Avg. Salary $59,228

Stability level

8.6

Growth rate 16%

Growth rate 0.3%

Diversity

1.7

Race

American Indian and Alaska Native 0.21%

Asian 12.65%

Black or African American 6.68%

Hispanic or Latino 10.03%

Unknown 5.20%

White 65.22%

Gender

female 10.42%

male 89.58%

Age - 47

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 47

Stress level

8.6

Stress level is very high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.1

Work life balance is fair

6.4 - fair

Key steps to become a technical services manager

Explore technical services manager education requirements

Most common technical services manager degrees

Bachelor's

55.1 %

Associate

20.9 %

Master's

8.4 %

Start to develop specific technical services manager skills

Skills	Percentages
Project Management	8.33%
Customer Service	8.28%
Client Facing	6.60%
Technical Support	5.83%
Linux	4.84%

Complete relevant technical services manager training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New technical services managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a technical services manager based on U.S. Bureau of Labor Statistics data and data from real technical services manager resumes.

Gain additional technical services manager certifications

Technical services manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific technical services manager certification, having one may help you stand out relative to other applicants.

The most common certifications for technical services managers include EPA Amusement Operators Safety Certification (EPA) and Associate Service Executive (ASE).

More About Certifications

Research technical services manager duties and responsibilities

Manage the network connections using SNA/SNI and TCP/IP.
Manage customer escalations to closure for VMware s premier services customers.
Manage diverse technology groups for one of the largest securities broker-dealers.
Manage and execute the installation of over two thousand NT 4.0 workstations and printers.

Prepare your technical services manager resume

When your background is strong enough, you can start writing your technical services manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a technical services manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable technical services manager resume templates

Build a professional technical services manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your technical services manager resume.