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Become A Technical Services Manager

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Working As A Technical Services Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $109,186

    Average Salary

What Does A Technical Services Manager Do At Linkedin

* Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
* Review, investigate, and resolve complex technical member cases within the target SLAs
* Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when needed
* Report on escalation trends, top issues, and improvement opportunities
* Partner with Engineering, Test, and Product Management to drive quality improvement initiatives and deliver the best member experience possible
* Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as quality improvement initiatives
* Drive post mortems to identify process gaps and take corrective actions to prevent recurrences of similar issues
* Drive overall support readiness for new products and features

What Does A Technical Services Manager Do At Continental Corporation

* Define the roadmap, related projects, and drive implementation of the ITSM portfolio of processes, procedures, tools, and KPI’s, across the Americas region.
* Define and drive activities to increase the quality and maturity level of ITSM within the region.
* Provide regular communication, training, and coaching to the local I
* T. teams and regional competence centers to increase ITSM knowledge and expertise, and establish a self-sustaining approach to ITSM.
* Collaborate across Continental’s ITSM communities to manage the global ITSM lifecycle, satisfy regional ITSM demands, resolve issues, and promote and enhance best practices.
* Collaborate with regional I
* T. teams to develop a framework for Operational Excellence within the region, and define and execute projects to drive the adoption of the framework

What Does A Technical Services Manager Do At Columbia University

* planning, installing, configuring, upgrading, and troubleshooting computer hardware, software, networking and security in a diverse computing environment; applying patches/fixes; managing security; improving availability; and collaborating with CUIT and CUMC IT technical staff.
* Manage the helpdesk support service, which includes prioritizing, delegating and fulfilling the support requests, and providing directions and getting outside assistance and resources;
* Manage and improve user service support procedures and protocols;
* Assist in recruitment and mentoring of future Work Study Students;
* Manage client side system implementation projects;
* Provide end user and escalation support including for research equipment;
* Manage the information security on client side, including creating client system security policies, implementing the policies, educating the users, and monitoring system security from client side;
* Work with system administrators and research groups, managing inventory for computing devices and software, including implementing an inventory management system, surveying and creating inventory information, monitoring the inventory, and updating computing devices;
* The incumbent will also interact with researchers and system administrators to install/configure services as needed;
* Develop complete hardware and software solutions from general user requirements;
* Evaluate related hardware and software products and make recommendations for adoption;
* Participate in IT security planning and remediation efforts including disaster recovery and contingency planning;
* Automate tasks through scripting and the adoption of software/hardware tools.
* Perform related duties as assigned

What Does A Technical Services Manager Do At W. R. Grace

* Serve on various Client Teams which are responsible for the development and implementation of technical support for existing and new licensees.
* An MTM can serve on up to 15 different Client Teams.
* Participate in Engineering and Construction reviews for new plants.
* Organize the Manufacturing Training for client personnel.
* Assemble the start-up teams for new plants.
* Lead warranty run efforts.
* Lead troubleshooting efforts.
* Lead the manufacturing support effort for introducing new technologies into existing plants.
* Take a lead role in organizing and executing Process Technology Exchange Meetings with licensees and in the handling of any follow up action items.
* Assist with Process Design Package preparation
* Hold periodic technology at-site meetings with assigned licensees at their locations to identify operating problems and propose solutions

What Does A Technical Services Manager Do At Regeneron Pharmaceuticals

* Monitors levels of service achieved, ensures detailed metrics and records are kept and analysed, provides adequate accurate and timely reports, to clients/users and providers, on actual service levels achieved compared with the targets set in SLAs.
* Initiates appropriate action involving service management functions as necessary.
* Liaises with Managed Service Providers (MSP) and internal providers to review and improve performance against SLAs.
* Creates and maintains a catalogue of available services and uses as the basis for Service Level Agreements (SLAs).
* Ensures that service delivery staff have clarity on the scope and level of service required of them through the development and maintenance of Operating Level Agreements (OLAs) containing Key Performance Indicators (KPIs) linked to SLAs.
* Provide regular and accurate management reporting on IT SLA performance.
* Verify performance data is presented in a timely and accurate manner using appropriate tools.
* Ensuring that Managed Service Providers (MSP) meet agreed service levels and instigates action to rectify poor performance.
* Liaises with the Managed Service Providers in the diagnosis and resolution of service problems, ensuring that account is taken of agreed levels of service.
* Initiates action to maintain or improve levels of service, referring potential solutions to higher levels of management as required.
* Conducts or commissions benchmarking, customer surveys and other qualitative and quantitative assessments of service provision, identifying areas of weakness or inefficiencies and working with senior management to implement performance improvements and/or working with the Managed Service Providers and Business Relationship Manager to liaise with customers seeking effective business solutions through improvements in new or changed processes/procedures, organisation and systems.
* Meet with customers on a regular basis to carry out service reviews against SLA expectations.
* Carries out periodic reviews to ensure contractual compliance and value for money in conjunction with the Managed Service Providers (MSP).
* Regularly reviews Operational Level Agreements with service delivery managers and/or underpinning contracts in conjunction with the Supplier Relationship Manager to ensure that they are in line with SLA targets.
* Reviews and renegotiates SLAs to meet changed needs as appropriate (in conjunction with Financial Manager).
* Obtains evidence that Service Delivery Managers are conforming to processes and that process owners are developing and implementing processes and improvements to increase SLAs on a continuous basis.
* Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments

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How To Become A Technical Services Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Technical Services Manager jobs

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Real Technical Services Manager Salaries

Job Title Company Location Start Date Salary
Technical Services Manager Cheniere Energy, Inc. Cameron, LA Oct 19, 2015 $250,000
Technical Services Manager II Jacobs Engineering Group Inc. Lakeland, FL Mar 15, 2015 $194,898
Technical Services Manager Fusionops, Inc. Mountain View, CA Jan 08, 2016 $170,004
Technical Services Manager Healthedge Software, Inc. Burlington, MA Jul 14, 2015 $167,939
Oracle Technology Services Manager BREG, Inc. Carlsbad, CA Apr 13, 2015 $160,000
Oracle Technology Services Manager Breg, Inc. Carlsbad, CA Sep 23, 2016 $160,000
Technical Services Manager Healthedge Software, Inc. Burlington, MA Dec 17, 2015 $155,000
Technical Service Manager Tabner Inc. Charlotte, NC Jun 16, 2015 $151,000
Technical Service Manager Tabner Inc. Charlotte, NC May 28, 2015 $151,000
Technical Service Manager Tabner Inc. Charlotte, NC May 15, 2015 $151,000
Technical Service Manager Tabner Inc. Charlotte, NC Jun 09, 2015 $151,000
IT Manager-Service Manager Management & Global Technologies Consulting LLC Boston, MA Jul 12, 2016 $145,371
Technical Service Manager The Advisory Board Company Washington, DC Apr 24, 2015 $122,200
Technical Service Manager Unical Aviation Inc. Industry, CA Feb 11, 2015 $122,117
IT Service Manager Cisco Systems, Inc. San Jose, CA Mar 05, 2015 $121,909 -
$167,500
Advisory Financial Services IT Services Management Manager Pricewaterhousecoopers Advisory Services LLC Chicago, IL Jan 04, 2016 $121,000
IT Service Manager Management and Global Technologies Consulting, LLC Boston, MA Sep 15, 2016 $120,910
Technical Services Manager Amazon.Com.KYDC LLC Dallas, TX Oct 26, 2015 $120,900
Technical Services Manager Percona Staffing LLC Durham, NC Sep 17, 2016 $120,000
Manager Technology Services Amplifi Commerce, LLC Addison, TX Aug 31, 2015 $110,500 -
$150,000
Technical Services Manager Verdesian Life Sciences U.S., LLC Bakersfield, CA Sep 01, 2015 $110,000
Technical Services Manager-Steel Works Keystone Steel & Wire Co. Peoria, IL Oct 21, 2015 $110,000 -
$120,000
Technical Services Manager-Steel Works Keystone Steel & Wire Co. Peoria, IL Feb 24, 2015 $110,000 -
$120,000
Technical Service Manager Weatherford International, LLC Huntsville, TX Sep 21, 2016 $110,000 -
$120,000
Technical Service Manager Samu Dies USA, Inc. San Diego, CA Feb 25, 2016 $109,803
Technical Service Manager Samu Dies USA, Inc. San Diego, CA Apr 25, 2016 $109,803
Technical Service Manager Infosys Solutions, Inc. Baton Rouge, LA May 01, 2016 $109,000

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Top Skills for A Technical Services Manager

HardwareNetworkInfrastructureTechnicalSupportServiceTechniciansCustomerServiceWindowsServerDeliveryProjectManagementDesktopSupportPCSafetyCustomerSatisfactionDisasterRecoveryWebWindowsNewTechnologiesActiveDirectoryAdditionalSetupInternetSQL

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Top Technical Services Manager Skills

  1. Hardware
  2. Network Infrastructure
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Worked with customers to resolve any difficulties they were having with either hardware or software.
  • Standardized and innovate network infrastructure to optimize sites performance and to identify cost effective savings opportunities.
  • Provide technical support to stores on site, by phone and via remote computer access.
  • Supervised service technicians, ensuring vehicles are repaired to customers' expectations
  • Instituted a program to solicit feedback on customer service, which enhanced delivery and increased customer satisfaction.

Top Technical Services Manager Employers

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