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Become A Technical Services Manager

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Working As A Technical Services Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $112,000

    Average Salary

What Does A Technical Services Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Technical Services Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Technical Services Manager Career Paths

Technical Services Manager
Operations Manager Marketing Director
Chief Marketing Officer
10 Yearsyrs
Operations Manager Property Manager
Communications Manager
6 Yearsyrs
Project Manager Program Manager
Deputy Director
9 Yearsyrs
Information Technology Manager Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Quality Assurance Manager Purchasing Manager
Director Of Global Sourcing
14 Yearsyrs
Quality Assurance Manager Plant Manager
Director Of Plant Operations
13 Yearsyrs
Lead Technician Maintenance Supervisor
Engineering/Maintenance Manager
12 Yearsyrs
General Manager Operations Vice President
Executive Vice President Of Operations
13 Yearsyrs
Shop Foreman Service Advisor
General Service Manager
9 Yearsyrs
Service Manager General Manager
Market Manager
7 Yearsyrs
Project Manager Vice President
Partner
6 Yearsyrs
Information Technology Director Chief Technology Officer
President & Chief Technology Officer
13 Yearsyrs
General Manager Business Development Director
Senior Director Of Business Development
13 Yearsyrs
Director Of Technology And Services Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Service Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Manufacturing Manager Operations Project Manager
Senior Operations Project Manager
10 Yearsyrs
Program Manager Portfolio Manager
Strategist
6 Yearsyrs
Information Technology Manager Operations Manager
Supply Chain Manager
10 Yearsyrs
Product Manager Director Of Product Development
Vice President Product Development
13 Yearsyrs
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Do you work as a Technical Services Manager?

Help others decide if this is a good career for them

Average Length of Employment
Systems Manager 4.2 years
Technical Manager 3.9 years
Technical Director 3.8 years
Top Careers Before Technical Services Manager
Technician 8.0%
Manager 6.1%
Owner 3.9%
Consultant 3.5%
Top Careers After Technical Services Manager
Owner 7.0%
Consultant 5.8%
Manager 5.0%
Technician 4.6%

Do you work as a Technical Services Manager?

Technical Services Manager Demographics

Gender

Male

87.3%

Female

11.2%

Unknown

1.5%
Ethnicity

White

63.5%

Hispanic or Latino

14.5%

Black or African American

10.9%

Asian

7.5%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

53.8%

Carrier

9.1%

French

6.3%

Portuguese

6.3%

German

4.2%

Arabic

3.5%

Italian

2.8%

Chinese

2.1%

Japanese

2.1%

Russian

1.4%

Urdu

1.4%

Hindi

1.4%

Cheyenne

0.7%

Mandarin

0.7%

Korean

0.7%

Indonesian

0.7%

Hungarian

0.7%

Igbo

0.7%

Bengali

0.7%

Venetian

0.7%
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Technical Services Manager Education

Schools

University of Phoenix

26.7%

Pennsylvania State University

6.0%

Michigan State University

5.2%

More Tech Institute

5.0%

University of Wisconsin - Milwaukee

4.7%

Texas A&M University

4.5%

Northern Illinois University

4.5%

Colorado Technical University

3.9%

University of Pittsburgh -

3.9%

University of Michigan - Ann Arbor

3.7%

Northeastern University

3.7%

Carnegie Mellon University

3.4%

University of Iowa

3.4%

Purdue University

3.4%

Universal Technical Institute

3.1%

Western Governors University

3.1%

University of North Texas

3.1%

Auburn University

2.9%

Arizona State University

2.9%

Southern Illinois University Carbondale

2.9%
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Majors

Business

26.7%

Computer Science

10.0%

Electrical Engineering

9.3%

Automotive Technology

5.7%

Management

5.4%

Computer Information Systems

5.0%

Information Technology

4.5%

Electrical Engineering Technology

4.1%

Project Management

3.2%

Mechanical Engineering

3.2%

Chemistry

3.1%

Environmental Control Technologies/Technicians

2.7%

Education

2.6%

Marketing

2.4%

Finance

2.4%

Communication

2.2%

Management Information Systems

2.1%

Accounting

2.0%

Chemical Engineering

1.9%

General Studies

1.8%
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Degrees

Bachelors

34.5%

Other

27.8%

Masters

18.6%

Associate

10.6%

Certificate

5.1%

Doctorate

1.7%

Diploma

1.6%

License

0.2%
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Real Technical Services Manager Salaries

Job Title Company Location Start Date Salary
Technical Services Manager Cheniere Energy, Inc. Cameron, LA Oct 19, 2015 $250,000
Services Technology Manager Google Inc. Mountain View, CA Sep 18, 2014 $200,000
Financial Services Advisory Capital Markets Technology Manager Pricewaterhousecoopers Advisory Services LLC New York, NY Dec 05, 2016 $195,208
Technical Services Manager II Jacobs Engineering Group Inc. Lakeland, FL Mar 15, 2015 $194,898
Technical Services Manager Fusionops, Inc. Mountain View, CA Jan 08, 2016 $170,004
Financial Services Advisory Technology Manager Pricewaterhousecoopers Advisory Services LLC Boston, MA Jun 28, 2016 $169,832
Technical Services Manager Healthedge Software, Inc. Burlington, MA Jul 14, 2015 $167,939
Oracle Technology Services Manager Breg, Inc. Carlsbad, CA Sep 23, 2016 $160,000
Manager, Technical Services 2 Paypal, Inc. San Jose, CA Dec 02, 2013 $155,000
Technical Services Manager Healthedge Software, Inc. Burlington, MA Dec 17, 2015 $155,000
Technical Service Manager Tabner Inc. Charlotte, NC May 15, 2015 $151,000
Technical Service Manager Tabner Inc. Charlotte, NC Jun 16, 2015 $151,000
Technical Service Manager Tabner Inc. Charlotte, NC Jun 09, 2015 $151,000
Technical Service Manager O-I Packaging Solutions LLC Plano, TX Aug 30, 2016 $118,229
Manager, Oracle Technology Service Management Nbcuniversal Media, LLC CA Oct 11, 2013 $118,000 -
$128,000
Manager, Oracle Technology Service Management Nbcuniversal Media, LLC CA Oct 01, 2013 $118,000 -
$128,000
Manager, Technical Services Valud Consulting LLC Addison, TX Sep 21, 2015 $118,000
Technical Service Manager Samu Dies USA, Inc. San Diego, CA Dec 23, 2016 $115,690
Gut Health Solutions-Technical Services Manager Evonik Corporation Kennesaw, GA Jun 12, 2016 $115,000
Product Development & Technical Services Manager Agropur Inc. Appleton, WI May 30, 2016 $114,000
Technical Services Manager Ca, Inc. Plano, TX Jun 17, 2016 $113,901
Technical Service Manager Tabner, Inc. Providence, RI May 20, 2014 $100,000
Technical Service (Account) Manager Constantia Hueck Foils L.L.C. Blythewood, SC Aug 20, 2013 $99,262
Technical Services Manager Optica Technologies Inc. Louisville, CO Nov 03, 2015 $98,000
Technical Services Manager Optica Technologies Inc. Louisville, CO Nov 03, 2014 $98,000
Technical Service Manager ZF Steering Systems LLC Florence, KY Aug 04, 2015 $97,850
Technical Service Manager II Syniverse Technologies Framingham, MA Jun 26, 2015 $96,245
Technical Services Manager Linkedin Corporation San Francisco, CA Apr 06, 2015 $96,138 -
$119,900
Technical Services Manager, O&M Sunedison, Inc. San Francisco, CA Sep 01, 2014 $95,000

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AVERAGE SALARY FOR A Technical Services Manager

Average Yearly Salary
$112,000
View Detailed Salary Report
$80,000
Min 10%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$112,000
Median 50%
$157,000
Max 90%
Best Paying Company
Occidental Petroleum
Highest Paying City
Cupertino, CA
Highest Paying State
California
Avg Experience Level
4.5 years
How much does a Technical Services Manager make at top companies?
The national average salary for a Technical Services Manager in the United States is $112,933 per year or $54 per hour. Those in the bottom 10 percent make under $80,000 a year, and the top 10 percent make over $157,000.

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Top Skills for A Technical Services Manager

  1. Customer Service
  2. Technical Support
  3. Business Development
You can check out examples of real life uses of top skills on resumes here:
  • Worked with team to identify new opportunities for improved customer service via proactive problem avoidance initiatives.
  • Provide technical support and consultant services to senior management and other departments across enterprise.
  • Manage infrastructure, telecommunications and business development for Multiple Automotive Dealerships.
  • Supported the Wireless infrastructure replacement at the Lexington Facility including the installation of over 1,000 access points and redundant wireless controllers.
  • Project Management: Directed $4.9M radiology equipment replacement project enabling enhanced standard of care practices with direct digital imaging technology.

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Top 10 Best States for Technical Services Managers

  1. New Jersey
  2. New York
  3. North Carolina
  4. Virginia
  5. Colorado
  6. Delaware
  7. District of Columbia
  8. Pennsylvania
  9. Washington
  10. Rhode Island
  • (849 jobs)
  • (1,566 jobs)
  • (880 jobs)
  • (1,004 jobs)
  • (740 jobs)
  • (84 jobs)
  • (299 jobs)
  • (885 jobs)
  • (1,752 jobs)
  • (114 jobs)

Top Technical Services Manager Employers

Jobs From Top Technical Services Manager Employers

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