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Become A Technical Services Manager

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Working As A Technical Services Manager

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $109,186

    Average Salary

What Does A Technical Services Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Technical Services Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Technical Services Manager jobs

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Technical Services Manager Career Paths

Technical Services Manager
Operations Manager Senior Manager
Director Of Information
10 Yearsyrs
Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Senior Network Engineer Network Manager
Director Of Infrastructure Operations
13 Yearsyrs
Director Of Technology And Services
11 Yearsyrs
Project Manager Program Manager
General Manager
7 Yearsyrs
Information Technology Project Manager Director Of Information
Information Technology Director
10 Yearsyrs
Information Technology Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Operations Manager Business Analyst
Information Technology Manager
8 Yearsyrs
Senior Systems Engineer Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Information Technology Consultant Senior System Administrator
Infrastructure Manager
10 Yearsyrs
Service Manager Account Manager
National Account Manager
8 Yearsyrs
Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Director Of Technology And Services Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Program Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Network Engineer Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Service Manager General Manager
Vice President & General Manager
12 Yearsyrs
Director Of Information Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Service Director Director Of Technology And Services
Vice President Technology Services
13 Yearsyrs
Senior Project Manager Senior Product Manager
Vice President, Product Management
13 Yearsyrs
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Average Length of Employment
Systems Manager 4.2 years
Technical Manager 4.0 years
Technical Director 3.8 years
Top Employers Before
Manager 5.7%
Technician 4.0%
Consultant 3.4%
Top Employers After
Consultant 5.7%
Manager 5.0%
Owner 4.8%

Technical Services Manager Demographics

Gender

Male

85.3%

Female

12.9%

Unknown

1.9%
Ethnicity

White

79.6%

Hispanic or Latino

10.3%

Asian

7.6%

Unknown

1.7%

Black or African American

0.8%
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Languages Spoken

Spanish

50.4%

Portuguese

7.4%

French

6.6%

Carrier

6.6%

German

5.8%

Chinese

3.3%

Italian

3.3%

Cheyenne

2.5%

Japanese

2.5%

Russian

1.7%

Hindi

1.7%

Urdu

1.7%

Indonesian

0.8%

Hungarian

0.8%

Igbo

0.8%

Venetian

0.8%

Tagalog

0.8%

Polish

0.8%

Mandarin

0.8%

Georgian

0.8%
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Technical Services Manager Education

Schools

University of Phoenix

30.5%

Texas A&M University

5.0%

Pennsylvania State University

4.8%

More Tech Institute

4.5%

Colorado Technical University

4.5%

Michigan State University

4.0%

University of Michigan - Ann Arbor

3.8%

University of Wisconsin - Milwaukee

3.8%

George Washington University

3.5%

Webster University

3.5%

Northern Illinois University

3.5%

Northeastern University

3.5%

Auburn University

3.3%

Carnegie Mellon University

3.3%

American InterContinental University

3.3%

University of Tennessee - Knoxville

3.0%

Villanova University

3.0%

University of Florida

3.0%

University of Iowa

3.0%

University of Georgia

3.0%
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Majors

Business

28.0%

Computer Science

12.0%

Electrical Engineering

8.5%

Computer Information Systems

6.0%

Management

5.7%

Information Technology

5.3%

Project Management

3.4%

Electrical Engineering Technology

3.3%

Mechanical Engineering

3.0%

Chemistry

2.8%

Automotive Technology

2.6%

Finance

2.6%

Management Information Systems

2.3%

Environmental Control Technologies/Technicians

2.3%

Marketing

2.3%

Communication

2.2%

Computer Networking

2.0%

Engineering

2.0%

Chemical Engineering

1.9%

Biology

1.7%
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Degrees

Bachelors

37.9%

Other

23.6%

Masters

21.4%

Associate

9.9%

Certificate

4.2%

Doctorate

1.9%

Diploma

1.2%

License

0.1%
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Internship
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Real Technical Services Manager Salaries

Job Title Company Location Start Date Salary
Technical Services Manager Cheniere Energy, Inc. Cameron, LA Oct 19, 2015 $250,000
Financial Services Advisory Capital Markets Technology Manager Pricewaterhousecoopers Advisory Services LLC New York, NY Dec 05, 2016 $195,208
Technical Services Manager II Jacobs Engineering Group Inc. Lakeland, FL Mar 15, 2015 $194,898
Technical Services Manager Fusionops, Inc. Mountain View, CA Jan 08, 2016 $170,004
Financial Services Advisory Technology Manager Pricewaterhousecoopers Advisory Services LLC Boston, MA Jun 28, 2016 $169,832
Technical Services Manager Healthedge Software, Inc. Burlington, MA Jul 14, 2015 $167,939
FSO-Advisory Services Manager-Technology Enablement (TE)-Insurance Ernst & Young U.S. LLP Chicago, IL Feb 03, 2015 $161,200
Oracle Technology Services Manager BREG, Inc. Carlsbad, CA Apr 13, 2015 $160,000
Oracle Technology Services Manager Breg, Inc. Carlsbad, CA Sep 23, 2016 $160,000
Technical Services Manager Healthedge Software, Inc. Burlington, MA Dec 17, 2015 $155,000
Technical Service Manager Tabner Inc. Charlotte, NC Jun 16, 2015 $151,000
Technical Service Manager Tabner Inc. Charlotte, NC Jun 09, 2015 $151,000
Technical Service Manager Tabner Inc. Charlotte, NC May 28, 2015 $151,000
Manager, Infra Services, Ktech KPMG LLP Roseland, NJ Sep 12, 2016 $128,800
FSO-Advisory Services Manager-Technology Enablement-Insurance Ernst & Young U.S. LLP Redwood City, CA Feb 11, 2015 $126,500 -
$146,900
FSO-Advisory Services Manager-SE-Market Risk Technology Ernst & Young U.S. LLP New York, NY Feb 26, 2015 $125,000 -
$146,400
FSO-Advisory Services Manager-SE-Market Risk Technology Ernst & Young U.S. LLP New York, NY Mar 06, 2015 $125,000 -
$146,400
Technical Services Manager Iris Software, Inc. Edison, NJ Aug 29, 2016 $124,000
Technical Service Manager The Advisory Board Company Washington, DC Apr 24, 2015 $122,200
Technical Service Manager Unical Aviation Inc. Industry, CA Feb 11, 2015 $122,117
Technical Services Manager Amazon.Com.KYDC LLC Dallas, TX Oct 26, 2015 $120,900
Forensic Technology & Discovery Services (Ftds) Fids Manager Ernst & Young U.S. LLP New York, NY Feb 19, 2015 $112,154 -
$129,200
Technical Service Manager Etrali North America, LLC New York, NY Jun 01, 2015 $112,000
Manager Technology Services Amplifi Commerce, LLC Addison, TX Aug 31, 2015 $110,500 -
$150,000
Technical Services Manager Verdesian Life Sciences U.S., LLC Bakersfield, CA Sep 01, 2015 $110,000
Technical Service Manager Weatherford International, LLC Huntsville, TX Sep 21, 2016 $110,000 -
$120,000
Technical Services Manager-Steel Works Keystone Steel & Wire Co. Peoria, IL Oct 21, 2015 $110,000 -
$120,000
Technical Services Manager-Steel Works Keystone Steel & Wire Co. Peoria, IL Feb 24, 2015 $110,000 -
$120,000

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Top Skills for A Technical Services Manager

HardwareNetworkInfrastructureTechnicalSupportServiceTechniciansCustomerServiceWindowsServerDeliveryProjectManagementDesktopSupportPCSafetyCustomerSatisfactionDisasterRecoveryWebWindowsNewTechnologiesActiveDirectoryAdditionalSetupInternetSQL

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Top Technical Services Manager Skills

  1. Hardware
  2. Network Infrastructure
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Worked with customers to resolve any difficulties they were having with either hardware or software.
  • Standardized and innovate network infrastructure to optimize sites performance and to identify cost effective savings opportunities.
  • Provide technical support to stores on site, by phone and via remote computer access.
  • Supervised service technicians, ensuring vehicles are repaired to customers' expectations
  • Instituted a program to solicit feedback on customer service, which enhanced delivery and increased customer satisfaction.

Top Technical Services Manager Employers

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