Technical services manager jobs near me

Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary:Magnet Forensics is excited to add onto our team - Manager, Technical Support Americas (Mobile Access & Extraction)! The Manager, Technical Support Americas leads a team of Technical Support Engineers who are responsible for providing support to customers using the mobile access and extraction suite of Magnet products. This position oversees and implements strategies to improve the customer experience and drives continuous improvement and delivery on the team's goals. This position reports to the Director, Technical Support (Mobile Access & Extraction). NOTE: Candidate must reside in The United States or Canada.Role Responsibilities: Lead a team of Technical Support Engineers in the Americas through regular coaching, 1-1s, performance reviews, recruiting, and related activities. Manage the daily operations of the team, including monitoring the open queue. Foster a customer-centric approach to support, including meeting or exceeding SLAs, a focus on timely and thorough issue resolution, and professional and empathetic customer interactions. Act as the ultimate escalation point for both the team and customers. Monitor and address survey feedback, including following up with dissatisfied customers. Identify support trends and relay them back to the business. Help design quarterly OKRs for your team and report on progress at monthly, quarterly, and annual reviews. Respond to incoming support cases, when required, during periods of high demand. Qualifications: Bachelor's Degree or College Diploma in a communications or technology-related program, or relevant experience. 5+ years of experience in a customer-facing support role. 3+ years of experience in a people leadership role. Excellent written and verbal communication skills. Highly collaborative with an ability to influence within and across teams. Strong organizational and problem-solving skills. Travel: 5%. Nice To Have: Experience with Salesforce Service Cloud, Communities, and Knowledge. Familiarity with knowledge-centered support. Familiarity with Magnet Graykey. Compensation & Benefits: The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN: $112,700 - MID: $161,000 - MAX: $193,200 USD MIN: $93,800 - MID: $134,000 - MAX: $160,800 CAD Magnet Forensics is proud to offer Benefits such as: Generous Time Off Policies Competitive Compensation Volunteer Opportunities Reward and Recognition Programs Employee Committees & Resource Groups Healthcare and Retirement Benefits The Most Important ThingWe're looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:CARE - We care about each other and our mission to make a difference in the world.OWN - We are accountable for our results - while never forgetting to act with integrity, empathy, and respect.DEDICATE - We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.EVOLVE - We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact ************************ should you require any accommodations. All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position's job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description As Technical Integration Services Consultant, you will work with our largest customers. Many of them are looking to disrupt their recruiting and HR processes, and you will help them continue to achieve this. You will be responsible for troubleshooting integration bugs, implementing code fixes, and communicating with clients to help with training and guidance. It is a rewarding role that allows you to work closely with our clients while improving your technical skills. This is a fully remote role and candidates may be located anywhere in the US with the east coast preferred. What you'll deliver: identify integration issues and implement code fixes, using a middleware platform. This includes communicating with customers discussing issues over phone and email. enhance and update SmartRecruiters integrations, improving designs for error handling, migrating to new APIs, and optimizing for better scalability to name a few. Work with Project Managers to plan, coordinate and deliver all customer integrations between SmartRecruiters and other global HR vendors. regularly meet with team members and the client to deliver status updates, resolve project issues and design solutions. create and improve existing documentation for integrations. collaborate with SmartRecruiters' engineers to ensure product releases are available in our API and properly tested. Qualifications You have been successful in identifying and fixing technical issues. This can include investigating areas within integrations, SSO and data migrations. You have experience in a support role communicating over email and phone with clients. You have experience writing scripts and code in a language or middleware platform. You have understanding of and experience with application integration technologies and projects is preferred. You have prior experience in SaaS / On-Demand applications You are able to work independently, manage projects and communicate technical issues to non-technical people. You have experience working in a fast paced environment with the ability to manage multiple concurrent projects. Customer satisfaction and problem solving skills are essential. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

ABOUT ALU At the African Leadership University (ALU), we are more than an academic institution, we are a launchpad for Africa's next generation of leaders. Our mission is bold: to develop ethical, entrepreneurial changemakers who will shape Africa's future. Through an innovative curriculum, hands-on learning, and a vibrant pan-African community, we equip our students to tackle complex challenges, connect the dots across diverse perspectives, and create solutions that drive lasting impact. We don't just teach; we nurture adaptable, globally minded problem-solvers ready to thrive in ambiguity, build from scratch, and lead Africa into a prosperous 21st century. African Leadership University is incorporated in Rwanda as The African Leadership University (ALU) and in Mauritius as the African Leadership College of Higher Education (ALCHE). Each entity is separately accredited to offer qualifications by the Council of Higher Education in Rwanda and the Higher Education Commission in Mauritius. The ALU School of Business (ALUSB) is the engine of education in business, leadership, and entrepreneurship for both campuses. We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities. HOW WE WORK The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new. The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding. ABOUT THE ROLE The IT Services Manager is accountable for end-to-end stability, security, governance, and performance of the organisation's technology platforms and IT services. This role leads the IT Support function while owning IT Service Management (ITSM), cybersecurity operations, identity governance, incident response, and vendor compliance. This is both a strategic and hands-on role requiring deep operational maturity and security discipline. ROLE RESPONSIBILITIES 1. IT Service Management, Platform Uptime & Operational Security Ensure availability, reliability, security, and performance of all core IT platforms (Google Workspace, Salesforce, NetSuite, intranet, identity systems, network services). Lead ITIL-aligned incident, problem, and change management, embedding security gates into all change and deployment workflows. Monitor infrastructure and SaaS platform logs, taking proactive action on anomalies or security alerts. Define and enforce system SLAs and platform security KPIs (MTTR, MTTD, failed logins, anomalous access patterns, etc). 2. IT Support Team Leadership & Secure Operations Lead and coach the IT Support team to deliver secure, responsive support. Oversee secure device provisioning, endpoint protection installation, OS patching, encryption policies and hardening baselines. Maintain secure onboarding/offboarding processes, ensuring zero-day deprovisioning for user accounts and devices. Uphold strict documentation, SOPs, configuration standards, and security checklists across all support processes. 3. Vendor & Contract Governance with Security Controls Oversee relationships with technical vendors and service providers (e.g., helpdesk, infrastructure, SaaS platforms) Enforce vendor adherence to least-privilege access, MFA requirements, Secure API integrations, data handling & encryption controls, incident reporting timelines Ensure vendors meet performance expectations, SLAs, cybersecurity requirements and compliance obligations Support contract evaluations, renewals, and procurement processes 4. Cybersecurity, Threat Prevention & Compliance Implement, enforce, and continuously strengthen cybersecurity protocols including Identity and Access Management (IAM), Multi-Factor Authentication (MFA) Privileged Access Management (PAM), Endpoint Detection & Response (EDR), Network and SaaS access controls, Password and authentication policies Maintain and audit user directory services (Google Admin, Azure AD) and ensure tight identity governance (role-based access, zero-trust principles). Conduct regular access reviews, audit trails, configuration audits, and logging reviews. Lead or support IT and cybersecurity audits (internal and external) ensuring alignment with GDPR, POPIA, ISO 27001 controls, SOC2-aligned standards, and recommended actions from the Cybersecurity Audit & Remediation Plan (2025). Coordinate vulnerability scans, remediation cycles, patch compliance, and policy enforcement across all endpoints. Own security awareness training and phishing simulations to reduce user risk. Respond to incidents rapidly, including triage, containment, remediation and root-cause analysis. Contribute to organisational disaster recovery planning, and lead DR drills, failover tests, and business continuity readiness. 5. System Lifecycle Support & Documentation Maintain detailed documentation, including system architectures, network diagrams, data flows, access controls, asset inventories, security policies and configuration logs. Ensure all changes go through proper security evaluation, testing, approvals, and rollback planning. Own identity lifecycle processes, including joiner/mover/leaver workflows and role/access policies. Contribute to disaster recovery and business continuity planning, including DR drills and readiness reviews Maintain documentation and workflows related to user identity management, system roles and access policies 6. Service Governance & Continuous Improvement Drive continuous service improvements through user feedback, metrics tracking and post-incident reviews Track and report service quality and security posture metrics to leadership. Establish and improve internal ITSM practices, aligning with frameworks such as ITIL Participate in technology governance forums and audit response processes to ensure service accountability\ Contribute to risk registers, audit responses and compliance certification efforts. Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal, by adhering to ALCHE's comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. QUALIFICATIONS Bachelors degree in Information Technology, Computer Science or a related field ITIL certification or equivalent experience in IT Service Management required Cybersecurity certifications (Security+, CISM, CISSP, CEH, or similar) Cloud platform security knowledge (Google Admin, AWS, GCP, Azure) Knowledge of compliance frameworks (GDPR, ISO 27001, NIST, SOC2) EXPERIENCE AND SKILLS 8+ years in IT operations or service management, with 5+ years in leadership Proven experience managing multi-platform environments (SaaS, cloud, enterprise systems) Demonstrated competency in cybersecurity operations, IAM, MFA, endpoint security, and access governance Experience leading IT audits, compliance reviews and security hardening initiatives Strong organisational discipline, with ability to enforce standards and drive cultural change toward secure practices Excellent communication and troubleshooting skills, with strong bias for operational stability and secure-by-design approaches

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* Essential Functions/Duties/Responsibilities Execute comprehensive communication plans for support operations, coordinating with development, compliance, customer success, and executive teams to ensure aligned service delivery. Demonstrate ability to recognize and hire talent that strengthens the support organization, identifying candidates with strong technical troubleshooting skills and customer service orientation. Use both objective and subjective measurements to guide staff ratings and development plans, ensuring team members receive appropriate feedback and career growth opportunities. Create appropriate staff level development goals that align with individual capabilities and support team objectives while fostering technical skill advancement. Handle critical conversations with staff regarding performance, escalations, customer feedback, and professional development in a constructive and supportive manner. Effectively mentor and improve technical and customer service skills appropriate to each team member's level, ensuring continuous development in troubleshooting and platform expertise. Set accurate time estimates for support activities assigned to the team, ensuring realistic planning for incident resolution and project support commitments. Maintain accountability for work product of the team, ensuring all support deliverables meet quality standards and customer satisfaction requirements. Delegate effectively, distributing support cases and projects based on individual strengths and development needs while maintaining oversight and guidance. Maintain team's effectiveness, quality, and morale during high-pressure periods, platform outages, and organizational changes affecting support operations. Oversee comprehensive job monitoring and system health surveillance for payroll tax platforms, ensuring proactive identification of performance issues and potential service disruptions. Manage incident triage processes to ensure proper prioritization, escalation, and resolution of platform issues while maintaining customer communication and expectation management. Coordinate ad-hoc analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify root causes and prevent recurrence. Lead customer ticket support operations including assignment, tracking, resolution, and customer communication to ensure timely and satisfactory problem resolution. Implement AI tools and automation to enhance support efficiency, automate routine tasks, and improve incident detection and resolution capabilities. Ensure established standards and best practices are consistently used across all support activities, incident management, and customer interactions. Communicate successes of individuals and the team effectively to senior leadership, highlighting support achievements and customer satisfaction improvements. Provide innovation and process improvement guidance to enhance support methodologies, reduce resolution times, and improve overall platform reliability. Competencies Strong technical understanding of payroll tax platforms including system architecture, database operations, integration points, and common failure modes. Proven leadership and people management capabilities with experience building and developing high-performing technical support teams. Excellent troubleshooting and analytical skills with ability to guide team through complex technical investigations and root cause analysis. Strong customer service orientation with understanding of how support operations impact customer satisfaction and business relationships. Incident management and ITIL methodology expertise with experience implementing structured support processes and service level agreements. Proficiency with monitoring and alerting tools including application performance monitoring, log analysis, and automated incident detection systems. Knowledge of payroll tax compliance requirements sufficient to understand business impact of platform issues and prioritize resolution efforts appropriately. Project management and coordination abilities to effectively manage multiple support initiatives while maintaining service quality. Coaching and mentoring abilities to develop team members' technical skills, troubleshooting capabilities, and career progression. Supervisory Responsibility This role has direct supervisory responsibility for a team of Technical Support Specialists focused on payroll tax platforms. Responsibilities include performance management, professional development, goal setting, hiring decisions, and coordination of support operations. Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or related technical field. 8+ years of technical support experience with focus on enterprise applications, preferably in payroll, tax, or financial services environments. 5+ years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket resolution. 3+ years of management or team leadership experience with responsibility for staff development, performance management, and support operations. Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and performance troubleshooting. Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification. Proven track record of hiring and developing support talent with ability to assess technical skills, coach performance, and create development pathways. Basic understanding of payroll tax principles and compliance requirements sufficient to understand business context of platform issues. Preferred Skills ITIL certification or equivalent service management credentials demonstrating structured approach to support operations. Experience with payroll or tax software platforms with understanding of batch processing, regulatory reporting, and compliance validation. Advanced experience with application performance monitoring tools such as New Relic, AppDynamics, or similar platforms. Scripting and automation skills in PowerShell, Python, or similar languages for process improvement and efficiency gains. Experience with AI tools for support enhancement including automated ticket routing, intelligent alerting, and predictive maintenance capabilities. Cloud platform experience with AWS, Azure, or similar environments including monitoring and troubleshooting cloud-based applications. Customer service management experience with understanding of SLA management, customer communication, and satisfaction measurement. Leadership development training or certification with focus on team building, performance management, and coaching methodologies. Experience with ticketing systems and knowledge management platforms for efficient case management and information sharing. Budget management experience with understanding of support cost optimization and resource allocation strategies. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Why Join Us? Be part of a global leader in Building Efficiency Solutions. Lead a high-impact team driving innovation and reliability. Collaborate with cross-functional experts in engineering, quality, and product development. Make a difference in customer satisfaction and product excellence What you will do Johnson Controls is seeking an experienced and strategic Product Technical Support Manager to lead our global technical support operations for HVACR and Chillers. This role is responsible for managing a team of technical support engineers, driving product reliability, and aligning support initiatives with business goals. The ideal candidate will bring HVAC&R industry expertise, leadership experience, and a passion for continuous improvement. This position is remote for US based candidates. How you will do it Lead and manage a team of Product Technical Support Engineers across multiple product lines. Set strategic direction for technical support initiatives and ensure alignment with organizational objectives. Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database. Analyze warranty data and field feedback to identify systemic issues and drive corrective actions. Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost. Champion the Continuous Improvement Process (CIP) across all supported products. Represent the department in cross-functional leadership meetings and product development planning. Mentor and develop team members, fostering technical expertise and leadership growth. Ensure compliance with safety, ethical standards, and corporate policies. Participate in on-site audits of plants, suppliers, and customer sites as needed. What you will need Bachelor's degree in engineering or a related technical/scientific field. 10-15+ years of technical experience in HVAC&R, including leadership roles. Proven ability to lead technical teams and drive strategic initiatives. Advanced troubleshooting skills and deep knowledge of the refrigeration cycle. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

We're transforming the United States Government and we know that takes a dream team. We believe customer experience starts with employee experience, so we take care of our employees. We offer competitive pay and benefits, invest in employee growth, and offer a culture you can't find anywhere else. At Rise8, we continuously achieve unreached heights through next-level tech, and on-the-level collaboration. Together, we create continuous impact. We turn breakdowns into breakthroughs, make small steps into giant leaps, and deliver game-changing products through culture-changing process. We pair Risers with their customer counterparts and practice pairing at every moment to elevate people and teams and deliver results fast and forever. We work in small teams and rotate between them frequently so that we are able to meet new challenges and explore new ideas. Our methodology is about experimenting and learning, and our culture is empowering. We subscribe to an ethos of kindness. We make a point to bring empathy to each and every project and are guided by a promise and a purpose: to deploy critical outcomes to prod in order to drive relentless progress. Not just an idea. But an outcome. A better world. A world where every day, fewer bad things happen because of bad software. Rise8 is certified as a Great Place to Work with 100% of employees saying they love working here. As a Technology Director at Rise8, you will: This role combines deep software engineering experience with strategic leadership, while maintaining oversight of secure IT operations and compliance (NIST SP 800-171 / CMMC). You will guide technical direction, evaluate emerging technologies, and ensure our internal systems and development practices remain secure, scalable, and audit-ready. Own the company's technology strategy and multi-year roadmap. Lead R&D efforts, and drive adoption of modern engineering practices. Provide senior-level architectural guidance, support complex design decisions, and establish coding, DevSecOps, and cloud platform standards. Evaluate and prototype emerging technologies, build reusable accelerators and reference architectures, and partner with Delivery and Cyber leaders to improve the effectiveness and security of our services with technology. Oversee secure cloud and IT operations-including identity and access, endpoint management, networking, developer environments, and automation-ensuring these environments meet operational and compliance requirements. Serve as the technical owner for NIST SP 800-171 and CMMC implementation: maintain control baselines, ensure audit-ready documentation, support evidence collection, and collaborate on incident response and continuous monitoring. Represent the company's technical direction to clients and partners, contribute to proposals, and act as a senior technical advisor to the CEO and executive team. Qualifications: 10+ years of software engineering experience across multiple languages, frameworks, and cloud platforms. 5+ years in engineering leadership or architecture roles. Strong experience with cloud-native development, DevSecOps, and secure software delivery. Hands-on familiarity with secure cloud configuration, identity & access management, and modern endpoint/device management. Experience implementing or operating NIST SP 800-171 / CMMC or similar federal compliance frameworks. Broad systems, networking, and cloud security fundamentals. Excellent communication skills and ability to guide teams and influence executive decision-making. Ability to obtain a U.S. security clearance is a strong plus. Preferred Qualifications: Prior experience supporting DoD/GovCon environments (NIPR/SIPR familiarity, CAC workflows). Experience with Terraform/Ansible or similar automation tooling. Exposure to RMF, FedRAMP, or government A&A processes. Cloud or security certifications (CISSP, Security+, AWS/Azure Architect). Salary The annual salary range for this role as it is posted is $190,000 to $240,000 regardless of final candidate location within the United States. The final job level and annual salary will be determined based on the education, qualification, knowledge, skills, ability, and experience of the final candidate(s), and calibrated against relevant market data and internal team equity. Benefits Flexible schedule in a 100% distributed workforce Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage. Retirement: 401k match at 10% gross pay. Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement. Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials. Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store. Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. Rise8 is part of the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit). Equipment: We offer a MacBook Pro All of Rise8's work in this area is with Federal Government customers that require our employees involved with their projects be U.S. citizens. As such, this role requires U.S. citizenship. If hired, you would also be required to go through a background investigation. Rise8 is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

The Director, PDI Technology Portfolio is responsible for driving the strategic planning, governance, and execution of Global Partner's PDI technology portfolio. This role ensures that technology investments are aligned with business objectives, deliver measurable value, and are executed efficiently across multiple programs and projects. The Director will work closely with the business and technology stakeholders to prioritize initiatives, optimize resource allocation, and track portfolio performance. The ideal candidate understands the unique dynamics of the convenience store industry-high transaction volumes, complex supply chains, vendor integrations, operational efficiencies, and consumer expectations for seamless digital experiences. For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work. We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level. The Types of “Energy” You Bring Excellent written and verbal communication skills Strong analytical and problem-solving skills You are self-motivated and like to take initiative Strong interpersonal skills and ability to work collaboratively You have strong time management skills “Gauges” of Responsibility Leadership: Act as a trusted advisor to stakeholders on the impact of PDI technology decisions, lead a team of product managers and business analysts that support PDI and adjacent retail solutions. Foster a culture of continuous improvement, innovation, and vendor partnership. Portfolio management and strategic alignment: prioritize initiatives with business stakeholders based on business and technology value ensuring transparency, accountability, and alignment to strategic priorities. Maintain a comprehensive technology portfolio of all active and planned initiatives, including dependencies, risks, and value delivery. Develop and maintain clear technology roadmaps. Value & Performance Tracking: Monitor KPIs, ROI, and delivery outcomes. Serve as escalation point for cross-portfolio challenges. Risk & Dependencies: Manage cross-project risks and interdependencies. Financial Oversight: Oversee portfolio budgets, ensuring investments maximize ROI and balance short-term needs with long-term strategy. Partner with Finance and HR to optimize allocation of people, funding, and vendor resources across the portfolio. Stakeholder Management & Reporting: Communicate status, value, and risk to all relevant stakeholders. Engage business, IT, and vendor leaders effectively. Collaborate closely with Technology Product Leads to ensure product-level strategies and roadmaps align with the broader enterprise portfolio and investment priorities. “Fuel” for You Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead - We offer 401k and a match component! Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time off to you to help an organization of your choice. The GPS of our Interview Process First thing first, if you're interested in the role, please apply. A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you. We conduct “in-person” (Microsoft Teams) interviews and provide additional interview information or other items needed at that time. QUALIFICATIONS At least 10 years' experience in large scale projects in designing and implementing frameworks for managing a portfolio of technology projects, ensuring alignment with organizational strategy Strategic Alignment - Ensures tech investments support business goals. Portfolio Management - Manages tech initiatives for value, risk, and impact. Financial Acumen - Understands budgeting, ROI, and value realization. Stakeholder Management - Engages business and IT leaders effectively. Governance & Decision-Making - Leads prioritization and oversight processes. Technical Understanding - Familiar with enterprise architecture and digital trends. Change Leadership - Drives adoption of new tools, platforms, and practices. Data-Driven Thinking - Uses metrics to guide decisions and improvements. Risk & Compliance Awareness - Identifies and mitigates portfolio risks. Agile/Program Delivery Knowledge - Oversees multi-team or cross-project delivery. Educational Requirements Bachelor's degree or equivalent knowledge in Computer Science preferred. Pay Range: $153,600.00 - $230,300.00 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************. *Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Go one better, together. We've built something we're extremely proud of, and we think it's time you became part of it. Working at Oregon Tool, Inc., you'll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people around them. We're a goal-oriented organization that's firmly committed to creating opportunities for Team Members' talents to shine and inspire the individuals around them so that we all win together. At 2,400 Team Members across the globe, you're more than just a link in a chain. From new products, programs, and business units, Oregon Tool, Inc. gives you the space to make systemic change within our business. How will you make your mark? HOW YOU MAKE AN IMPACT: The IT Manager, Business Operations is responsible for leading a team of IT Business Analysts within IT who are focused on Manufacturing, Procurement, SIOP, and Engineering business functions, while serving as a liaison between mid-level management and IT to collect, analyze, communicate, and validate business needs for changes impacting information systems. Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the specific functional organization to achieve its goals. Additionally, this role is a forward-thinking leadership position, focused on suggesting ways to improve business operations with systems and exploring technology in the market that could add value to the organization in the future. The position is a blend of people leadership and development, stakeholder management, project management, and business systems analysis and solutioning. THE DETAILS: * Leadership: Lead and mentor IT Business Analysts across Operations (Manufacturing, Procurement, SIOP, Engineering). Provide coaching, cross-training, and career development while ensuring compliance with IT structures and leveraging industry trends. Act as a subject matter expert, guiding technical practices in coding, testing, and deployment. * Stakeholder Management: Serve as liaison between business functions and IT, managing release strategies, coordinating transitions, and collaborating across teams to streamline processes. Ensure software solutions meet standards for performance, quality, and security. * Project Management: Direct projects and support team execution, prepare release plans and notes, track metrics, and facilitate business process modeling (as-is/to-be). * Systems Analysis & Solutioning: Design and implement technical solutions across platforms, perform hands-on development, and establish standards and automation to accelerate delivery. Apply advanced problem-solving to resolve complex technical challenges. Availability: * Available to work on site as required by job; eligible for domestic and international travel several times per year up to two weeks' duration QUALIFICATIONS & SKILLS: * Bachelor's degree in business, computer science, information technology, or a related field, or equivalent experience * 7+ years driving business transformation through IT execution * Proven management/supervisory background, motivating and guiding technical IT teams * Expertise in analyzing software systems across Manufacturing, SIOP, Engineering, and Procurement domains * Strong grasp of project management methodologies and feasibility analysis (effort, time, cost) * Exceptional problem-solving and analytical decision-making * Skilled at managing multiple projects in high-pressure environments * Strong leadership, organization, and time management capabilities * Effective communicator in both technical and non-technical contexts * Creative thinker with ability to design innovative solutions * Collaborative team player with experience leading dispersed teams * Proactive learner, adaptable to new technologies and trends * Initiative-driven, translating goals into actionable results * Proficient in Microsoft Office and SAP; experienced in project planning, prioritization, and monitoring At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role is $160,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range. WHAT WE OFFER: * Medical, Dental, and Vision Benefits available on day one (no waiting period) * 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution) * Earn up to 120 hours vacation during your first year of service * One paid Community Involvement Day available per calendar year * Global company with small company feel * Casual work attire WHO WE ARE: Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it's the right thing to do, but because it makes our company #SharperTogether. To learn more about our company and history visit us at: ****************** Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver's license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. #LI-VR1 #LI-Remote #LI-UnitedStates

InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence. Our Mission is to empower merchants and the software vendors they use to lower payment processing costs. We create innovative data services that Fortune 1000 companies rely upon to lower fees by putting payments in competition on every swipe. We empower dedicated team-first individuals who are driven to solve problems to foster innovation, perform at their highest potential, and make a meaningful impact - while creating meaningful relationships along the way. Role & Purpose This role is fully remote. This is a cornerstone role for customer satisfaction with high-impact, cross-functional collaboration across Sales, Product, Engineering, Finance, and Customer Success. You value building trust and long-term relationships, enjoy consulting customers, and find satisfaction in turning uncertainty into relief. You're motivated by creating mutual success and solving interesting technical problems, even when the answer isn't obvious at first. --- What You'll Do · Support the Company's technical operations by addressing customer questions and challenges in the InterPayments Support Center. · Assist in onboarding and offboarding merchants. · Monitor Support Center status queues to ensure prompt responses and appropriate use of technology to meet business goals. · Ensure inquiries and statuses are accurately reflected in the Support Center. · Run and present monthly reporting to ensure we're meeting customer support goals. · Keep management informed of FAQs, trends, and response times. · Manage external customer communications regarding upcoming changes or issues. · Monitor and respond to customer inquiries; build long-term relationships with customers. · Become an expert in InterPayments' products and identify areas for improvement; document processes to reduce future support issues and speed time-to-resolution. Team Leadership and Operations · Define and continuously improve SLAs, escalation paths, and on-call rotations. · Establish a knowledge base and standard operating procedures for repeatable excellence. · Partner tightly with Product and Engineering to triage, track, and close issues; feed learnings back into roadmap and implementation processes. · Develop KPIs and dashboards (e.g., first response time, time to resolution, CSAT) and drive operational reviews. --- Requirements (Must-Have) · 2+ years of technical support experience in the payments industry, including hands-on payment gateway experience (e.g., API-based integrations, webhooks, tokenization, auth/capture/settlement, decline codes). Gateway experience is required. · A desire to own outcomes; self-starter who can execute with minimal supervision, prioritize, balance multiple items, and meet deadlines. · Client relationship management skills; able to engage in both business-level and technical conversations across customer stakeholders. · Strong product sense; energized by solving difficult user problems. · Clear, decisive written and verbal communication skills. · Familiarity with APIs and ability to explain API concepts to technical and non-technical audiences. · Comfort experimenting with new strategies and technologies (including AI) to improve impact and communication. · Proven ability to work cross-functionally with internal teams and external parties; responsible and accountable with strong follow-through. · Attention to detail, deep curiosity, calm under pressure, and strong customer empathy. --- Who You Are You uncover complex problems and find professional fulfillment in solving them. You put yourself in the customer's mindset to anticipate issues before they happen. · Team-oriented: you thrive in inclusive, collaborative environments and step up for your teammates. · Impact-driven: you take pride in being trusted to deliver results and embrace a growth mindset. · Structured decision maker: you investigate root causes, simplify, and consider 2nd/3rd order effects-optimistically paranoid about unknowns. --- InterPayments' Values · Customers and mission first: we align our goals with customer outcomes and our mission and keep their perspective central in decisions. · Always build trust: we focus on the long-term, assume good intent, act ethically, and are responsive and reliable in every interaction. · Do the hard(er) thing: we reject complacency, seek honest feedback, stay relentlessly curious, simplify complexity, and make data-driven decisions-even when it takes more work. --- Remote pay range$75,000-$90,000 USD InterPayments' core values are the building blocks of how we achieve our mission: Obsess about our Customers' and Partners' Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully. Remote Work Eligibility: This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered. InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

BlackCloak's mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients' digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. Ready to be on the front lines of cybersecurity? BlackCloak is looking for a sharp and proactive Director, Technical Success to lead our client-facing technical teams. In this critical leadership role, you'll be responsible for ensuring our customers' success by overseeing all aspects of our technical support and onboarding functions. The ideal candidate is a seasoned leader with a deep technical background and a passion for building and mentoring high-performing teams. You'll play a vital role in shaping our customer experience, driving operational excellence, and bridging the gap between our clients' needs and our product's capabilities. If you're passionate about customers, managing a team, protecting against cyber threats and you thrive in a fast-paced environment, we want to hear from you. What You Will Do * Team Leadership & Management: Lead, mentor, and coach a team of Technical Account Managers. Manage performance, conduct regular one-on-ones, and foster a positive, high-performing team culture. * Product Knowledge: Deeply understand the product's capabilities, especially from a security and/or technical perspective. * Onboarding & Implementation: Oversee the successful technical onboarding of all new clients onto our application. Ensure a smooth and efficient process that sets customers up for long-term success. * Reactive & Proactive Support: Manage a team that provides both reactive and proactive support. Ensure timely and effective resolution of customer issues and inquiries. * Scheduling & Operations: Create and manage a rotating team schedule that provides technical support coverage from 8 AM to 2 AM, Monday through Sunday. * Process Improvement: Identify opportunities to improve team efficiency, communication, and overall service quality. Develop and implement best practices for client support and issue resolution. * Customer Advocacy: Act as a point of escalation for high-priority customer issues. Advocate for customer needs internally, working closely with product, engineering, and sales teams to drive solutions and improve the customer experience. * Performance Metrics: Define, track, and report on key performance indicators (KPIs) for the team, such as response time, resolution time, support satisfaction scores (CSAT), and team productivity. What You Will Need to be Successful * 5+ years of direct experience in a customer support, solutions engineering, or similar technology role * 5+ years of relevant experience, preferably in areas such as information technology, cybersecurity, privacy, identity theft, fraud. * Experience working with executive level clients * Relevant industry certifications are highly desirable, such as GIAC (GCIH, GCFA), CISSP, or CompTIA Security+. * Ability to display highly developed customer service soft skills including empathy and relationship building skills * Ability to work under pressure, organize and prioritize responsibilities * Ability to work in a remote environment with a high degree autonomy * Attention to detail and accuracy is a must * Exceptional verbal and written communication skills; must be able to resolve client issues via phone (speaking) and/or email * Excellent problem-solving skills and the ability to communicate complex technical concepts to both technical and non-technical audiences. * Willingness to travel in limited circumstances $165,000 - $175,000 a year Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak's generous benefits package for full-time employees includes: * 100% Remote Company, within the USA * Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. * Health Savings Account with company contribution for eligible medical plans. * Flexible Vacation Plan * 10 Paid Company Holidays * 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance * 401k with Traditional and Roth options, including employer match. * Company Equity * Paid Parental and Pregnancy Recovery Leave * Company and team off-sites and virtual events throughout the year * Home office stipend We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Learn More about Us Website: ********************* LinkedIn: /blackcloak Twitter: @BlackCloakCyber White Paper: ******************************************************************************************************* #liremote

MARA is seeking a Director of Technical Product Management to lead the strategy, development, and deployment strategy for our IaaS platform. You'll bridge technical, operational, and customer-facing teams to build scalable inference infrastructure that supports real-world AI applications. Your focus will be on enabling clients to deploy and scale ML models on dedicated compute with maximum performance and uptime. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Define and drive the product vision and roadmap for our Inference as a Service offering. · Gather and prioritize customer requirements from AI developers, enterprise users, and internal stakeholders. · Collaborate with engineering, data center ops, and energy teams to ensure the compute infrastructure meets IaaS needs (e.g., GPU availability, latency targets). · Work closely with sales and business development to support customer onboarding and ensure alignment with SLAs. · Identify market trends, emerging AI inference patterns (LLMs, vision, etc.), and integrate them into product strategy. · Define product KPIs, collect usage data, and iterate quickly based on performance insights. · Ensure the IaaS platform meets compliance, cost-efficiency, and environmental goals. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. · 8-12+ years of product management, ideally in data infrastructure, cloud services, or AI/ML domains. · Strong technical understanding of ML inference workloads and GPU/accelerator environments. · Proven experience launching infrastructure products or platforms used by technical teams. · Excellent communication and stakeholder management skills across engineering and non-technical functions. · Experience with tools like Kubernetes, Triton, or model-serving platforms is a plus.

(Who are we? Why should you join us?) At eco ATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology. At eco ATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. Our Values and Leadership Behaviors Position Overview As Director, Technical Services you will lead efforts for operations excellence and develop plans for innovations in processes, hardware and software solutions to improve Kiosk network performance . You will establish methods, techniques, and assessment criteria and lead a high performance team of cross-functional resources to plan and deliver complex projects related to kiosk operations, and ensuring success in kiosk network uptime and performance outcomes. You will lead transformation efforts to restructure teams and work organization to improve process excellence and leverage the latest automation and artificial intelligence solutions. Key Responsibilities Direct the activities of multiple integrated departments under the kiosk operations function, including deployment of software/hardware products, third party resourcing, and manufacturing/remanufacturing Define departmental service levels for Kiosk Performance and Kiosk Optimization (manufacturing our kiosks with low costs/logistics, on-time deployment our kiosks, third party resource selection, statement-of-work negotiation, technical oversight/trade-offs, and risk management) Develop and manage KPIs to measure effectiveness and drive outcomes in conjunction with the leadership team Champion critical, creative solutions that improve kiosk productivity when partnering with stakeholders, including but not limited to: leverage 3rd party field/manufacturing resources, and drive cost improvement initiatives partner with Engineering, DevOps, Customer Care to quickly resolve kiosk network issues Lead and resolve field operational and maintenance issues to improve machine availability Define and maintain the standard for technical support case/call escalation procedures, kiosk dispatch trends, and budget control of third-party service visits Identify continuous improvement opportunities for Kiosk Uptime, and manage through multiple projects and timelines to ensure product deficiencies are addressed Build, engage and develop a high performing team; hold team accountable to all performance metrics Define and maintain standard operating procedures (SOP) and associated training programs Knowledge, Skills & Abilities Demonstrated strong leadership skills to manage a diverse group of technical and field services resources and delivering results. Demonstrated strong people management skills. Influence and reconcile multiple stakeholder views to drive business results Demonstrated strong analytical and critical thinking skills to quickly address kiosk issues e.g., electronics, mechanical engineering, camera optics, and resource management Demonstrated strong technical solution skills in software, hardware or both to lead efforts at innovation and incremental improvements, lead proof of concepts development and scaling of solutions to constantly drive machine performance and improve customer experience outcomes Demonstrated strong leadership at Incorporating industry-leading methodologies for machine performance management such as risk stratifications, reliability measurements, predictive analytics, forecasting, and AI-driven solutions to enhance performance and operational efficiency Demonstrated strong problem-solving skills to provide efficient, impactful, and cost effective solutions Advanced proficiency in analytics and visualization (Tableau, Power BI, Python) and understanding of the underlying technical platforms and systems (AWS, Snowflake, Google Cloud). Skilled in communicating effectively verbally and in writing, and presenting to senior leaderships Strong track record of experience and successes at leading network level operations and managing field support functions in a 24x7 operations. Cross functional mindset and ability to manage and influence diverse stakeholder groups with competing priorities Ability to grasp new concepts quickly and adapt accordingly Ability to multi-task in a highly complex, fast-paced environment Education & Experience Bachelor's degree in a technical field such as industrial engineering, mechanical engineering, software engineering or operations management. Master's degree would be preferred. 10+ years of management experience overseeing cross functional, technical teams that provide best practices for troubleshooting incidents 5+ years in data analysis, optimization and computing skills at developing and delivering automation solutions for operations Industry experience in mobile device, manufacturing, or consumer electronics highly preferred Travel 10% Salary: $195,000 - $210,000 + Bonus + Equity Options Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about eco ATM benefits here. This position may also be eligible for short-term and long-term incentives based on individual and company performance. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Here at eco ATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

WHO ARE WE? We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY. ABOUT YOU You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement. Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations. KEY RESPONSIBILITIES Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards. Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise. Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards. Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies. Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence. Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently. Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals. CAPABILITIES + SKILLS REQUIRED Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role. Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies. Leadership: Proven ability to lead and manage technical teams effectively. Problem-Solving: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Innovation: Ability to drive innovation and continuous improvement in manufacturing processes. WHAT TO EXPECT DURING THE INTERVIEW PROCESS Initial video screen with a member of our Talent team Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team Round 2: 2-3 conversations with team or cross functional Ollies Final Round: Homework* *At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs THE DETAILS LOCATION: Remote, USA HOURS: Full time, exempt (salary) MANAGER: Chief Product Officer PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. TRAVEL: up to 50% WHAT WE OFFER: An opportunity to work with an intelligent, inspiring, and extraordinarily fun team 100% employer-paid medical coverage for employee only, dental + ortho, and vision insurance 4 weeks PTO + paid holidays + 12 Mental Health Days per year 100% Paid parental leave, Fertility + Adoption Benefits Annual Bonus 401(k) plan with Employer Match Hybrid Work + Wellness + Cell Phone Stipends Free product And much more!

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at *************** and **************** About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Responsibilities The Director of Technical Services is a leader responsible for developing and managing the foundational IT functions. This includes Telecommunications, Networking, Database Management, IT Operations, Client Engineering, Disaster Recovery, Service Desk, IT Support Applications, Hardware Deployment and DevOps. You will ensure these critical services form a robust digital backbone, enabling business agility and innovation. This role demands significant business acumen coupled with deep technical expertise. You will play a key role in defining the strategic and tactical direction for these functions, overseeing their continuous evolution and operational excellence. This position requires active cross-functional engagement at all organizational levels, with a demonstrated focus on, and experience with, retail business processes, high-performance technical operations, and inspiring people leadership-particularly in dynamic, fast-paced environments. The ideal candidate is a transformative leader and mentor who isn't afraid to roll up their sleeves when necessary, while also serving as an expert in relevant technical domains. You will be deeply involved in resolving complex enterprise-wide technical challenges, and collaborate directly with key vendors and business partners. You will also be instrumental in the collaborative process of shaping and managing annual capital and expense budgets, as well as multi-year strategic roadmaps. This is a high-visibility, mission-critical role within the organization, including 24x7 management responsibilities within a collaborative team environment. KEY RESPONSIBILITIES Develops, implements, and manages technical operations in support of business requirements. Drives strategic initiatives within the team and supports the strategic initiatives. Establishes and cultivates relationships with peers within and beyond the Technology organization. Leads and oversees the implementation and ongoing management of support functions and solutions supporting all Phoenix Retail Brands. Facilitates the creation of relevant multiyear, strategic roadmaps Drive the adoption and maturity of DevOps principles and practices across the organization, promoting continuous integration, continuous delivery, infrastructure as code, and automation of operational tasks. Collaborate closely with development teams to streamline release cycles and improve system reliability. Leads and assists the troubleshooting of technical or operational problems and takes corrective action as necessary to resolve. Serves as a key member of the Incident Management team focused on rapid service restoration when disruptions occur. Responsible for performance, capacity, monitoring and upgrades necessary to enable successful organizational execution and end-user productivity. Directs and ensures successful team execution on multiple projects and support functions simultaneously. Ensures team compliance with applicable change and incident management policies when implementing system changes and addressing problem resolution. Manages team to ensure security, compliance and operational stability and sustainability is a focus behind everything we do. Supports multiple sites and remote associates. REQUIRED EXPERIENCE & QUALIFICATIONS Education: Bachelor's in Computer Science, IT, or relevant area of study Experience: 10+ years hands-on experience with IT Infrastructure and technical design, deployment, operational management and troubleshooting Experience: 7-10 years supervising or managing a team of technical engineers Demonstrated ability to create multiyear, strategic plans leveraging technology in service of business objectives Significant knowledge of networking, compute, storage and database technologies Significant knowledge of IT facility management and complex support functions Ability to maintain confidentiality with sensitive customer and internal information Proven ability to work collaboratively / cross functionally and influence stake holders; manage and balance stakeholder expectations Demonstrated ability to analyze and improve complex processes with a track record of successfully leading and delivering projects Ability to manage projects and multiple tasks in an organized fashion Ability to consistently support and lead teams on daily basis, or during emergencies, and regularly provide honest, direct feedback Superior communication skills both written and verbal Effective communication, teamwork, and problem-solving skills Excellent organizational, planning, and coordination skills Strong interpersonal skills and ability to build collaborative relationships Experience working in the retail industry required CRITICAL SKILLS & ATTRIBUTES Approaches obstacles proactively and looks for ways to resolve problems and issues Ability to multi-task and re-prioritize as needed Ability to meet deadlines, prioritize, cope with change and maintain composure under pressure Desire to take full ownership of assigned projects and ability to work independently or as a member of a team Accountable for results Ability to multi-task and manage multiple projects simultaneously Possesses a sense of urgency; self-motivated and detail-minded Solid verbal presentation, group dynamic, and facilitation skills Proactive approach to resolving problems and issues Dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly Closing If you would like to know more about the California Consumer Privacy Act click here. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call ************** and say 'Associate Relations' or send an e-mail to ****************************** and let us know the nature of your request and your contact information. Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve. We encourage our experts to try new things and explore new ideas that turn our client's dreams into reality, even if those ideas are unconventional. We invest in our people by offering excellent benefits and training, development, and mentorship opportunities that lead to a rewarding career path. If you are ready for more than a career, we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve. Group: Utility Infrastructure Position: Technical Director Location: Indianapolis, IN / Ft. Wayne, IN / Columbus, OH / Cleveland, OH / Cincinnati, OH / Chicago, IL - Relocation Available. Position Summary The Technical Director serves as an internal resource to increase the technical capabilities of the entire Utility Infrastructure Group. A Technical Director works under the direction of the Utility Infrastructure leadership and serves as a technical expert representing American Structurepoint to existing and potential clients. Responsibilities of this role are divided among providing technical direction on complex projects; knowledge sharing/mentoring of less-experienced staff; quality management; development/maintenance of technical standards; and pursuit of new project opportunities. Specific Duties A Technical Director must be proficient in all the engineering and management tasks of Engineers and Project Managers and draw on their broad engineering experience and areas of expertise to contribute to the Utility Infrastructure Group. Responsibilities Technical Leadership Provide technical guidance to utility infrastructure staff in the areas of regulations, drinking water, wastewater, stormwater, construction, funding, and/or utility management. Provide technical guidance to utility infrastructure staff in the areas of regulatory compliance, funding sources, alternative project delivery, construction, utility management, drinking water (source of supply, treatment, residuals handling, pumping, distribution, storage), wastewater (collection, CSOs, lift stations, treatment, biosolids), and stormwater management (drainage, green infrastructure) Provide technical direction on high-profile, large, and/or complex projects Solve technical problems Write technical papers and conduct presentations at conferences maintaining a reputation in the industry as a subject matter expert Communicate complex ideas to a diverse audience Participate in local and/or national industry, professional, and community organizations Quality Assurance Lead quality management process Provide quality review of projects at milestones Lead improvement of standard design documents and tools Staff Development Lead knowledge sharing internally by organizing continuing education programs Develop technical skills of Engineers and Project Managers Develop Project Managers to prepare proposals, establish fees, create/maintain client relationships Participate in employee performance reviews Lead collegiate environmental engineering outreach program Participate in employee hiring process Utility Infrastructure Vision Define and pursue strategic practice areas and capabilities to position the team for maximum potential performance and profit in the marketplace Setting and following business development plans setting the direction of the Utility Infrastructure group within the company Client Management Maintain positive relationships with existing clients, focused on developing profitable repeat work Provide technical support for our sales force Serve as Principal-in-Charge for selected clients Marketing and Sales Look for opportunities to sell new projects to existing and new clients Identify and pursue strategic markets Accompany business development staff to establish new client relationships and provide technical support Develop the proposal for project work, scope of work, services, subconsultant agreements and fees (or work with appropriate staff to get this accomplished) Understand past project performance, historical, and industry data to determine project costs and to develop pricing for maximum profitability in the market Performance Measures: The primary measurement of success for this position is the overall growth of volume and profitability of our Utility Infrastructure business unit. Other measurements are as follows: Utilization rate goal of 60% Technical accuracy and completeness of projects as measured by client satisfaction and construction Training and mentoring efforts Growth of Utility Infrastructure business in strategic markets Active participation in project pursuits Active participation in professional organizations Number of client relationships established and maintained Meeting effectiveness as measured by presenting information, solving problems, making decisions Keeps leadership informed of project status Maintains professional relationship with staff and elicits cooperation Keeps up with codes, design guidelines, policy manuals and their application Explores alternative and innovative approaches to problems before deciding on a course of action Performs effectively under pressure Qualifications Education: Bachelor's Degree (Master's or PhD preferred) in Environmental Engineering or Equivalent Experience: Registered engineer with 15 or more years diversified Utility Infrastructure engineering/management experience Broad technical knowledge of the utility infrastructure engineering (drinking water, wastewater, stormwater) and construction industry, with specific areas of technical expertise Experience in sales and marketing of services, as well as a track record of building client relationships Demonstrated network of existing clients and ability to pursue new client relationships Proven leadership ability, as well as excellent written and verbal communication skills Certification: Professional Engineering License in at least one state, with ability to obtain Indiana licensure within six months of employment; Board Certified in Environmental Engineering (BCEE), preferred

**Requisition Number:** 68468 **Employment Type:** Temporary Staff **Schedule:** Full Time The Colorado Shakespeare Festival, located on the campus of the University of Colorado Boulder, encourages applications for two **Associate Technical Director** positions for the 2026 CSF Season! These positions will support the success of the Colorado Shakespeare Festival. Details for each position are available in the "Key Responsibilities" section below.The 2026 CSF season begins in May 2026 and responsibilities for these positions will continue through August 2026. The Technical Director (TD) will have some remote responsibilities beginning in January 2026 regarding design and production meetings. The Associate Technical Directors (ATDs) will have potential remote work in March / April 2026, depending on need and availability CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. **Who We Are** For over 60 seasons, the Colorado Shakespeare Festival has delighted audiences with classic theatre under the stars. The Colorado Shakespeare Festival is a professional theatre company in association with the University of Colorado Boulder. Since 1958, the festival has celebrated and explored Shakespeare and his continuing influence and vitality through productions of superior artistic quality, education, and community engagement. CSF strives to preserve the classics of the past and pursue the classics of the future. Fueled by artistry and scholarship, the festival seeks to expand the cultural richness of the region by inspiring, challenging and cultivating the imagination of audiences and artists. Plays are performed in the newly renovated Roe Green Theatre indoors. The festival's education programs reach tens of thousands of school children each year through camps, classes and outreach performances that connect them with the continuing tradition and importance of live theatre and Shakespeare. **What Your Key Responsibilities Will Be** + Work in collaboration with the CSF Technical Director on a four-show repertory season, as well as one original practices production with one performance, including scene shop operations, planning, build, load-in, repertory changeovers, and maintenance of scenery / props throughout the season. + Create scenic shop drawings with the guidance of the CSF Technical Director. + Consult with the CSF Technical Director on supervising build, installation, rigging, and strike of sets, safety training and oversight, and the maintenance of the shop and its equipment. + Direct and instruct production crew and interns on theatrical skills and standard processes. + Perform skilled carpentry work using a variety of materials related to the construction of theatrical scenery as needed. + Lead changeovers and run crew, and perform routine maintenance to shows running in rep. + Supervise strike and load-out at the completion of the season. + Monitor team safety, morale, and quality control and communicate regularly with the CSF Production Manager to strategize solutions and ensure that build operations are properly resourced. + These positions may require additional training-both onsite and online-to gain authorization to operate university vehicles (CMV certification). + Adhere to the policies set forth in the _CSF Standard Access and Locking Procedures_ . + Assist as needed across departmental lines as designated by the CSF Production Manager. + These positions report directly to the Technical Director. **What You Should Know** + Please include at least 3 references with their contact information on your resume. + Your cover letter should clearly identify for which position (or positions) you are applying. **Physical Demands:** + This position performs a variety of physical tasks, including but not limited to climbing, stooping, pushing, bending, kneeling, reaching, lifting, and pulling. + This position works at height in locations including but not limited to catwalks, grids, ladders, and Genie lifts. + This position performs a variety of physical tasks while wearing safety equipment including body harness, hardhat, ear protection, and safety glasses. + This position pushes, pulls, lifts, and moves up to 50 lbs. at times on a repetitive basis. + This position uses manual dexterity in the operation of tools. **Working Conditions and Environment:** + This position works in a variety of environments including but not limited to construction shops, stages, trap rooms, catwalks and grids, warehouses, exposed loading docks, and outdoors (rain or shine). + The working environment may be dirty, noisy, in low light, in high humidity, or in a tight and cramped space. + This position will be exposed, at times, to potentially hazardous materials and equipment. + This position will regularly be required to wear PPE during work activities. **What We Can Offer** The hourly rate for the Associate Technical Director is $19.00 to $21.00 per hour. **Benefits** Temporary positions at the University of Colorado are not benefits-eligible, however, all positions are eligible for paid sick leave (****************************************** . **Be Statements** Be ambitious. Be groundbreaking. Be Boulder. **What We Require** + At least one year of related experience demonstrating the required skills is required for all positions. Appropriate education will substitute for experience on a year-for-year basis. + A valid driver's license is required for these positions. + Successful completion of a criminal background check and motor vehicles records check **What You Will Need** + A commitment to a collaborative workplace environment in which all employees are empowered to do their best work. + Strong collaboration, communication, and technical skills related to the required abilities of the position. + The ability to maintain high quality/standards and a safe and supportive work environment while working on tight timelines. + Artistic sensibility and sensitivity. **Special Instructions** To apply, please submit the following materials: 1. A current resume. 2. A cover letter that specifically identifies the positions for which you are applying and that tells us how your background and experience align with the requirements, qualifications, and responsibilities of those positions. Please apply by **December 15, 2025** for consideration. Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs. (******************************* **For questions about position specifics, please email Jonathan Dunkle (*********************).** In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. **To apply, visit ************************************************************************************ (****************************** Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency (***************************** jeid-12647c**********8982856aedeaaac6 The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.

JobID: 210668614 JobSchedule: Full time JobShift: Base Pay/Salary: New York,NY $190,000.00-$260,000.00; Jersey City,NJ $190,000.00-$260,000.00 As a Tech Risk Assurance Director at JPMorgan Chase within the Risk Intelligence & Advisory (RIA) Team, you are an integral part of a team that works to identify, dimension and mitigate technology and infrastructure related risk. You will drive significant business impact through your focus on the identification, analysis, and management of technology risks, leveraging the depth and breadth of your background across cybersecurity and technology risk management. This role provides an exciting opportunity to collaborate with cross-product and functional teams, stay abreast of the latest developments in technology, resiliency and cybersecurity, and implement innovative solutions to reduce the organization/s systemic technology risk. Job responsibilities * Steer the development and implementation of robust risk management policies, standards, and controls, fostering a strong risk culture and promoting risk awareness and accountability across the Firm. * Lead and collaborate with cross-functional project teams to deep-dive into identified risks, understand systemic failures and issues enabling the risk, and work with appropriate teams to craft remediation plans. * Oversee execution of comprehensive risk assessments, control evaluations and thematic/strategic risk analysis. Utilize advanced analytics, cutting edge tools and emerging tech to identify patterns and anomalies that help dimension enterprise risk. * Design and implement a structured service catalog covering intake, prioritization, scoping, data collection, analysis and output templates. * Develop and maintain strong business and technology relationships, becoming a trusted partner. Communicate risk and control findings with key stakeholders, develop recommendations, and provide accurate metrics and management reports. * Stay abreast of the latest developments in technology and cybersecurity to continuously improve risk management processes. Implement innovative solutions to enhance the organization's risk posture. * Champion the adoption of emerging technologies and industry best practices to enhance the Firm's risk management capabilities and drive continuous improvement initiatives. Required qualifications, capabilities, and skills * Formal training or certification on technology risk management, cybersecurity, or a related field, focusing on risk assessment and mitigation and 7+ years of applied experience. * Subject matter expertise in at least one of the following domains: Technology Operations, Vulnerability Management, Data Protection & Cryptography, Security Operations, Network Architecture, Technology Development/SDLC, Technology Resiliency or Identity and Access Management * Proven experience in leading teams, managing cross-functional projects, and implementing risk management policies and processes. * Proven experience in leading projects from scoping through delivery and tailoring polished deliverables to customer needs. * Strong knowledge of current cybersecurity threats/trends, industry regulations, guidelines, and best practices, such as NIST, ISO, FFIEC, and GDPR. Preferred qualifications, capabilities, and skills * Strong executive communication skills to include the ability to concisely present and effectively communicate technical topics to a wide array of stakeholders. * Aptitude to navigate ambiguous tasking, decompose complex problems and develop technical solutions or mitigating controls to align security with business objectives. * Relevant education (bachelor's, master's) and industry recognized certifications (e.g. CISSP, CRISC, GIAC) #CTC

The Director of Fleet Maintenance and Technology is a key role within the Boyle Transportation organization, holding responsibility for leading all aspects of fleet and facilities maintenance across the organization to ensure safety, reliability, compliance, and operational efficiency. This role oversees the maintenance strategy for vehicles, equipment, and infrastructure, while ensuring adherence to regulatory standards and company policies. The Director of Fleet Maintenance and Technology collaborates with operations, safety, and executive leadership to develop preventive maintenance programs, manage budgets, and drive continuous improvement across maintenance functions. This position plays a critical role in reducing downtime, controlling costs, and extending the life cycle of assets in a high-demand transportation environment. Duties/Responsibilities: Foster synergy across our three integrated shops to ensure seamless support for our valued employees and drivers, while actively promoting a strong, inclusive company culture. Lead and manage the maintenance team including technicians Develop and implement strategic maintenance plans that align with company goals Set performance targets and Key performance Indicators (KPI's) for fleet, technicians and company regarding maintenance Collaborate with internal departments such as safety, operations, accounting, etc. to improve fleet reliability Oversee maintenance programs related to fleet equipment Ensure compliance with federal, state and local DOT regulations and standards Manage and develop maintenance budgets ensuring cost effective operations without compromising safety or compliance Negotiate contracts with external parts suppliers and vendors and evaluate performance regularly to ensure quality and cost-effectiveness Leverage maintenance programs (i.e. Fleetio, Samsara) tracking, reporting and forecasting Identify and implement new maintenance practices and new technology to align with company goals Plan and manage lifecycle replacement strategies for equipment Work with HR to recruit, train, and retain skilled personnel for the maintenance team Performs other duties as assigned Requirements Qualifications, Experience and Skills: Bachelor's degree in general business administration, logistics or related field, preferred Equivalent combination of education and experience sufficient to successfully perform the essential duties of the job Diesel Mechanic (ASE) Certification, preferred Commercial Driver's License (CDL), preferred 10+ years of experience in Fleet Maintenance and/or transportation 5+ years of experience in a leadership role Capable of acquiring a Department of Defense Security Clearance. Deep understanding of diesel engines, trailers, shop operations, and regulatory requirements Proven track record in reducing downtime, managing large budgets, and implementing process improvements Ability to effectively manage competing priorities Excellent verbal and written communication skills Strong analytical and problem-solving skills Excellent organizational skills and attention to detail High level of integrity and ability to handle sensitive and confidential information Excellent PC skills including working knowledge of Microsoft Office and Google Workspace Supervisory Responsibilities: 5-10 direct reports Travel Requirements: 25-30% travel requirement with monthly travel to IN and MA terminals Physical Requirements: Must be able to remain in a stationary position 75% of the time Schedule: Full Time Day Shift Monday - Friday Compensation: $100,000 - $110,000 / year Eligible for company annual bonus program based on individual and company performance About us: We're proud to be recognized as one of the 20 Best Fleets to Drive For in the U.S. and Canada - an honor we've earned for 10 consecutive years. In 2022, we were inducted into the Best Fleets Hall of Fame, a testament to our enduring commitment to excellence. At our core, we're a family-based company with a deep focus on safety, employee well-being, and career development. We offer a comprehensive benefits package and foster an environment where every team member has the opportunity to grow, thrive, and succeed. Benefits: This is a full-time position with a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and company-paid holidays. We also provide a 401(k) retirement plan with company match to help you invest in your future. Additional benefits include life insurance, disability coverage, and employee assistance programs. EEO and Reasonable Accommodations: Boyle is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally recognized basis including, but not limited to: veteran status, race, color, religion, gender, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Salary Description $100,000 - $110,000 / year

Arootah is a rapidly growing advisory and coaching firm specializing in Alternative Investment & Family Office Advisory, Executive & Leadership Coaching, and Talent Acquisition & Development. Founded by Rich Bello, co-founder and COO of Blue Ridge Capital, Arootah leverages deep industry expertise to drive peak performance for executives, teams, and firms across the alternative investments landscape. Founded by Rich Bello, co-founder and COO of Blue Ridge Capital, Arootah leverages deep industry expertise to drive peak performance for executives, teams, and firms across the alternative investments landscape. Join Arootah's Network of Business Advisors serving Arootah's clients on a project basis in the alternative investment industry, including hedge funds, private equity firms, and family offices. Our mission is to deliver top-tier business advisory services tailored to the multifaceted needs of the alternative investments landscape. As part of the network, you will take on project-based assignments that let you apply your expertise directly to our client initiatives. These consulting roles provide the opportunity to work on varied and impactful projects across the alternative investments industry. Our Services Include: Advising alternative investment managers with front-to-back office services, including but not limited to operations, business development, due diligence, human resources, and compliance Providing fractional expert advisors in key operational areas for emerging and established investment firms Offering executive, life, health, and career coaching for individuals Delivering talent acquisition and leadership development solutions Developing SaaS applications for enterprise and consumer use Visit us at **************************** for more information. WHO WE NEED: Arootah is searching for experienced Directors of Technology to consult to our highly prestigious client base. As a consultant, you will work with our Alternative Asset Firm and Family Office clients to provide expert advice. Having previously served in this leadership role, you have specific, hands-on experience strategically supporting the efforts of the Chief Technology Officer (CTO) in building, maintaining, and overseeing the full technology (hardware and software) infrastructure and operations of a leading Alternative Asset Firm or Family Office. What You'll Do Best practice reviews. Developing realistic and effective action plans. Breaking apart goals into actionable steps. Advising on vendor selection and oversight. Creating and implementing policies, procedures, and control measures. Evaluating each client's advancement toward goal actualization through key performance indicators (KPIs) and scoring matrices. Special projects or other areas of need. Assist and support the Chief Technology Officer (CTO) in managing all aspects of the day-to-day management and oversight of the full tech stack across the organization: software (full stack, mobile/web apps, AR/VR, metaverse), hardware (IT, IoT, connected devices), cybersecurity, operations (internal, external), policies, etc. Lead and manage the design, development, and deployment of new applications, systems software, and/or enhancements to existing applications. Ensure application optimization and transformation to enable corporate partners continued business growth and expansion. Supervise and implement a proactive cybersecurity, disaster recovery and business continuity planning mindset across the firm to maintain industry-leading uptime on critical technology infrastructure through successful monitoring, testing processes, and system redundancy. Provide resource management and communication across multiple product and engagement teams that rely on and are impacted by technology. Support and influence user adoption and user understanding, such as through training and demos. Optimize and supervise IT infrastructure to ensure integrity, security, and optimal performance of an office-based and remote, distributed, and growing team of employees and contractors to the standards of leading financial service organizations. Oversee and provide technical direction, management support and daily guidance to IT staff, ensuring adherence to technology policies, security controls, regulatory requirements, and company policies. Working with the CTO, establish and monitor KPIs to continuously track, measure, and drive productivity. Generate new ideas and creative solutions to complex business problems; support the development of technology roadmaps that align with business current and future needs. Advise CTO and senior leadership on issues affecting the operations and/or strategic direction of the Technology team. Qualifications A Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or a related field. MBA or other relevant graduate degree is a plus. 6+ years of proven experience as a Director of Technology at an Alternative Asset Firm or family office. Strong technical knowledge and expertise in all facets of IT, including Application Teams, Information Security, Business Process Management, Program and Portfolio Management, IT Partner and Supplier Management, IT Architecture Management, Digital Platforms, and IT Infrastructure and Operations. Strong experience with Investment Technology vendors for both hosted and on-prem platforms. This could include derivatives platforms (e.g. Calypso, Murex), investment accounting platforms (e.g. Eagle, ePam), OMS vendors (e.g. Aladdin, CRD) and others (e.g. Bloomberg, FactSet). Expertise in budget & resource planning/monitoring to ensure budget optimization. Strong understanding of the business processes in the regulated environment of investment management and financial services firms. Ability to collaborate and succeed in a fast-paced environment while maintaining focus on on-time delivery, customer satisfaction (both internal and external) and team morale. Job Status Contractor Hours are based on the needs of the assigned client (0-40 hours per week). Join a well-funded disruptor in finance and technology.Enjoy the flexibility of remote work and choosing your assignments.Be part of a dynamic, high-energy company in its expansion stage. Now is the time to join! For more information, visit us at Arootah.com.