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Technical services manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Ehsan Sheybani Ph.D.,

Ehsan Sheybani Ph.D.

Below we've compiled a list of the most critical technical services manager skills. We ranked the top skills for technical services managers based on the percentage of resumes they appeared on. For example, 8.3% of technical services manager resumes contained project management as a skill. Continue reading to find out what skills a technical services manager needs to be successful in the workplace.

15 technical services manager skills for your resume and career

1. Project Management

Here's how technical services managers use project management:

Led the implementation of LiquidPlanner project management software to improve resource utilization, and focus on project milestones and stakeholder satisfaction.
Project Management: Directed $4.9M radiology equipment replacement project enabling enhanced standard of care practices with direct digital imaging technology.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how technical services managers use customer service:

Interacted regularly with executive team and functional leaders to ensure customer service operational priorities were aligned with the division objectives.
Developed program for technical service platform by ensuring rapid response to quality and application-based issues, increasing customer service satisfaction.

3. Client Facing

Here's how technical services managers use client facing:

Managed 9 member team of Implementation Engineers and DBA's that provide client facing technical services.
Designed IVR system for use in the client facing Customer Care Center.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical services managers use technical support:

Provided technical support to customers and sales teams, analyzed technical issues and developed solutions for corporations both domestic and international.
Showed exemplary leadership capabilities directing global technical support team in handling financial data, systems testing, and warranty management.

5. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how technical services managers use linux:

Initial systems design and builds required to establish a completely new Oracle based corporate Windows, HP-UX and Linux computing environments.
Led server support operations for an AT&T Co-location facility, servicing commercial clients with Linux / MS Servers.

6. Email Marketing

Here's how technical services managers use email marketing:

Used email marketing, white papers and promotions to create a company-wide marketing strategies.

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7. SQL

Here's how technical services managers use sql:

Perform data restoration services using SQL Management Studio.
Provided instruction on various technologies, such as: A+, Microsoft Office, SQL, HTML and Visual Basic.NET seminars.

8. Customer Issues

Here's how technical services managers use customer issues:

Solved multiple types of customer issues from inoperative equipment to connectivity, minimizing customer downtime.
Handled and resolved escalated customer issues, and established after-hour support policy.

9. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how technical services managers use continuous improvement:

Led a collaborative, cross-functional continuous improvement organization compromised of Service, Design, Manufacturing, and Quality Engineers.
Developed and implemented continuous improvement initiatives with a focus on inefficiencies and lead-time improvements to grow 3rd-party repair business.

10. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how technical services managers use unix:

Provided technical service delivery for desktop services, Unix systems administration, database administration and network support.
Established and implemented infrastructure to support a distributed processing environment utilizing UNIX servers.

11. Customer Satisfaction

Here's how technical services managers use customer satisfaction:

Initiated and implemented design improvements to instrument components; decreasing customer complaints and increasing customer satisfaction by nearly 35%.
Developed and managed a complex set of policies and procedures to maximize customer satisfaction and profitability in the repair department.

12. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how technical services managers use product development:

Provided technical data and documentation to the Product Development Organization for the development of office automation equipment spare parts and supplies.
Managed research and development, quality assurance, sanitation, and regulatory compliance, product development environmental and occupational safety.

13. Azure

Here's how technical services managers use azure:

Planned, developed and implemented multiple system moves to Azure Cloud Services including ADFS services and domain controllers.
Utilized cloud infrastructure solutions including Office 365 and Microsoft Azure.

14. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how technical services managers use qa:

Managed site-related activities including QA procedures, application development, forecasting and budget.
Acted as a liaison between Upper Management, Manufacturing, and QA to minimize process deviations and resolve in-process issues.

15. Amazon Web Services

Here's how technical services managers use amazon web services:

Lead projects in Amazon Web Services (AWS) cloud environment and Chicago Board Options Exchange (CBOE) web-based environments.
Managed an Amazon Web Services account migration, minimizing the number of servers used post-migration.

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What skills help Technical Services Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on technical services manager resumes?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Analytical and problem-solving skills, Strong technical skills, The ability to work well under pressure, attention to detail, teamwork skills, organization and time management, interpersonal and communication skills, management and leadership skills.

What hard/technical skills are most important for technical services managers?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What type of skills will young technical services managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of technical services manager skills to add to your resume

The most important skills for a technical services manager resume and required skills for a technical services manager to have include:

Project Management
Customer Service
Client Facing
Technical Support
Linux
Email Marketing
SQL
Customer Issues
Continuous Improvement
Unix
Customer Satisfaction
Product Development
Azure
QA
Amazon Web Services
R
ITIL

ERP
VMware
Disaster Recovery
Hyperion
Preventative Maintenance
Direct Reports
PC
Network Infrastructure
Customer Complaints
Post Sales
SAN
FDA
HVAC
SharePoint
Pre Sales
SLA
Technical Training

HR
ISO
Enterprise Architecture
Customer Support
Training Programs
IP
Desktop Support
Technical Issues
Performance Reviews
E-Business
Technical Assistance
Computer System
Service Calls
VoIP
Customer Relations
Cost Savings

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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