Top Technical Services Manager Skills

Below we've compiled a list of the most important skills for a Technical Services Manager. We ranked the top skills based on the percentage of Technical Services Manager resumes they appeared on. For example, 9.6% of Technical Services Manager resumes contained Service Department as a skill. Let's find out what skills a Technical Services Manager actually needs in order to be successful in the workplace.

The six most common skills found on Technical Services Manager resumes in 2020. Read below to see the full list.

1. Service Department

high Demand
Here's how Service Department is used in Technical Services Manager jobs:
  • Directed service department operations and advised management on new technologies to improve efficiency and customer satisfaction.
  • Planned the administrative and operational functions of the service department in a manufacturer setting.
  • Collaborated with Service Department to ensure smooth work flow and efficient organization of operations.
  • Conducted weekly meetings to ensure communication across Sales and Service departments.
  • Managed service department for an environmental and underground boring equipment dealership.
  • Managed all aspects of service department including supervising four mechanics.
  • Managed service department and provided field service for microfilm equipment.
  • Directed day-to-day service department operations for a leading computer retailer.
  • Led restructuring of service department and physical facility layout.
  • Maintained inventory for service department and general marina merchandise.
  • Service Department won award for highest customer satisfaction rating.
  • Maximized and managed technical service department revenues and profitability.
  • Diagnose and Repair all Major Household AppliancesManage Service Department.
  • Managed growing Technical Service Department at central service warehouse.
  • Managed a Suzuki and Kawasaki dealership service department.
  • Provided guidance for all Technical Service Department activities.
  • Supervised day-to-day operations of equipment dealership service department.
  • Create necessary documentation to operate a service department.
  • Managed Service department and Corresponded with Customers.
  • Initiated training for dealer service department personnel.

Show More

2. New Product Development

high Demand
Here's how New Product Development is used in Technical Services Manager jobs:
  • Created a new Product Development Department, which encompassed developing standards and procedures.
  • Managed process control, new product development, quality systems and environmental compliance functions
  • Interfaced with customers for standard applications and new product development.
  • Supported new product development & line extension initiatives.
  • Consulted with the Research & Development New Product Development Group providing information and manpower support for products not currently marketed.
  • Conducted extensive field research on new product development, playing pivotal role in designing, fielding and testing prototypes.
  • Implemented new product development process which reduced product concept to market time by two months and simplified documentation process.
  • Evaluated, investigated, justified, implemented and provided user support for new product development technologies and systems.
  • Promoted to a newly developed position overseeing the Maintenance, Quality, Sample and New Product Development functions.
  • Played active role in new product development and provided support for new product introductions.
  • Developed team to provide feedback to new product development and assisted in products release.
  • Assisted with R&D new product development; Created and adjusted formulas.
  • Applied a patent for the company from the new product development.
  • Resolved product quality issues and assisted in new product development.
  • Key member of the commercial new product development team.
  • Coordinate new product development to meet customer requirements.
  • Facilitated growth and innovation via membership in new product development and rollout team.
  • Headed Healthy Choice new product development efforts for a multi-million dollar company.

Show More

3. Technical Support

high Demand
Here's how Technical Support is used in Technical Services Manager jobs:
  • Provided technical support to customers and sales teams, analyzed technical issues and developed solutions for corporations both domestic and international.
  • Showed exemplary leadership capabilities directing global technical support team in handling financial data, systems testing, and warranty management.
  • Provided immediate supervision to the technical support department ensuring established policies and procedures were followed, improving overall productivity.
  • Designed and managed process and product improvement, technical support staff development, coordinated dealer capability and resource expansion.
  • Led productivity and development of technical support engineers by ensuring company ability to support new IP products from manufacturer.
  • Developed and led technical services organization including multinational field service, technical support, and repair center operations.
  • Created decision trees to improve accuracy in diagnosis and reduce frequency of replacements in Technical Support Department.
  • Directed call center operations including providing technical support, training, and conflict resolution for technicians.
  • Delivered application based technical support on new and existing products for both internal and external customers.
  • Chaired a weekly International Technical Support meeting to discuss technical problems and their timely solutions.
  • Provide technical support and consultant services to senior management and other departments across enterprise.
  • Conducted computerized troubleshooting, computer related technical support, custom fabrication and wire welding.
  • Provided ongoing post-implementation technical support access service delivery, service management and billing operations.
  • Provided overall quality control and expert level telephone and technical support to customers.
  • Provided both in house technical support and managed fifty independent representatives and distributors.
  • Utilized teleconferencing to provide technical support for equipment and personnel problems or concerns.
  • Spearheaded technical support and education functions across six brands for internal customers.
  • Provide expert technical support and communication to all internal and external customers.
  • Provided field technical support to customers for material performance evaluation and troubleshooting.
  • Developed and implemented a formal training program for Technical Support department.

Show More

4. Customer Service

high Demand
Here's how Customer Service is used in Technical Services Manager jobs:
  • Interacted regularly with executive team and functional leaders to ensure customer service operational priorities were aligned with the division objectives.
  • Developed program for technical service platform by ensuring rapid response to quality and application-based issues, increasing customer service satisfaction.
  • Promoted to position after establishing a track record of converting beta users into new customers by providing outstanding customer service.
  • Displayed strong commitment to customer service by using professional and courteous communications regarding customer inquiries, problems and requests.
  • Hired, Trained and Supervised 25+ customer services representatives locally and 75+ programmers and customer service representatives overseas.
  • Analyzed performance results to determine areas needing improvement and implemented new policies to improve service customer service levels.
  • Instituted a program to solicit feedback on customer service, which enhanced delivery and increased customer satisfaction.
  • Serviced over 40 residential and commercial water systems, including scheduling and performing maintenance and customer service.
  • Managed and directed all quality /technical service functions relating to customer service issues and product development.
  • Recognized for timely project management, exemplary customer service, and self-directed Natural Work Team development.
  • Worked with team to identify new opportunities for improved customer service via proactive problem avoidance initiatives.
  • Maintained exceptional customer service while interacting with customers on a regular basis and resolving issues.
  • Completed internal customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Implemented process specific protocol with emphasis on providing outstanding customer service and meeting company guidelines.
  • Developed customer service processes, procedures and policies to streamline practices and standardize customer experience.
  • Provided diagnosis reports to Customer Service Representatives and worked to achieve appropriate estimates.
  • Provided excellent customer service to improve service productivity and ensure repeat customer business.
  • Received special recognition for outstanding customer service and for personifying the company values.
  • Developed and implemented communication process for remote Field Engineers and Customer Service Reps.
  • Researched, designed and taught Customer Service Initiative resulting in greater customer satisfaction.

Show More

5. Infrastructure

high Demand
Here's how Infrastructure is used in Technical Services Manager jobs:
  • Result: Identified deficiencies in vision, strategy, functional specifications, communication, and infrastructure inhibiting achievement of business results.
  • Supported the Wireless infrastructure replacement at the Lexington Facility including the installation of over 1,000 access points and redundant wireless controllers.
  • Provided management leadership for maintenance, support and achievement of service level agreements for I/T infrastructure supporting internal and external clients.
  • Support Infrastructure Implementation: Designed a support infrastructure to support the new organizational objective of 80% resolution without escalation.
  • Launched and managed first company intranet service including web authoring standards, metrics and updated infrastructure for improved corporate communication.
  • Coordinate, develop and manage local and regional electrical & mechanical maintenance programs supporting building MEP infrastructure & Critical Systems.
  • Recommended new hardware/software and network devices in accordance with the Laboratory's Technology and Experiments programs including existing infrastructure.
  • Developed and implemented problem management processes and standards that standardized communication procedures and coordinated resolution of large infrastructure-related incidents.
  • Implemented a high available redundant infrastructure and supervised the maintenance and administration of 6 Microsoft Active Directory Domains forests.
  • Project manager for coordinating and implementing installation of computers, networking infrastructure and electronic test equipment for new campus.
  • Managed enterprise infrastructure and system software development supporting a critical 24x7x365 regional electric power system operations coordination center.
  • Exceeded clients' expectations and delivered product releases timely by managing all customer-facing product deployments into system infrastructures.
  • Managed all aspects of systems infrastructure including development, implementation and reliability of local and wide area infrastructure.
  • Created strategic replacement plan for aging infrastructure and software that focused on consolidation while minimizing user impact.
  • Collaborated with Infrastructure Development team on product direction & functional improvements, issue duplication/resolution and custom enhancements.
  • Re-engineered IT Infrastructure systems, processes and organization to improve systems performance, security and reliability.
  • Manage technical team delivering multiple infrastructure projects involving operating system upgrades and 3rd party software upgrades.
  • Key leader working along with the infrastructure operations teams in constructing centralized and regional data operations.
  • Implemented and deployed a paperless document management infrastructure for all departments internal and external remote users.
  • Designed numerous SAN/Backup/Recovery infrastructure solutions for government and commercial customers in support of DR/COOP requirements.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Project Management

high Demand
Here's how Project Management is used in Technical Services Manager jobs:
  • Project Management: Directed $4.9M radiology equipment replacement project enabling enhanced standard of care practices with direct digital imaging technology.
  • Led the implementation of LiquidPlanner project management software to improve resource utilization, and focus on project milestones and stakeholder satisfaction.
  • Advanced from Technical Services Manager to a project management-level position based on outstanding performance and sincere commitment to career advancement.
  • Developed project management framework, discipline and processes for technology projects associated with both operational and new development initiatives.
  • Increased revenue by assisting in developing project management and implementation procedures and establishing a new Professional Services department.
  • Performed Project Management tasks: research, cost analysis, disaster recovery and business continuity planning.
  • Led project management initiatives, concentrating on network and system management, integration, and administration.
  • Performed project management for upgrades and new installations of integrated software systems at customer sites.
  • Experienced in software and hardware Project Management, software development, technical support management.
  • Direct project management for Vista by Viewpoint software implementations and technical customizing.
  • Led a Project Management/ Technical Consultant team that delivered customized IT services.
  • Project management included implementation schedule, resource allocation, and cost management.
  • Project management - Initial analysis and design, cost analysis and implementation.
  • Project Management, Managed various projects dictated by production and advancement needs.
  • Provided Project Management for LAN/WAN Installations Primary interface to Vendors and Manufactures.
  • Provided internal and external technical consulting and project management for Midwest region.
  • Established standards for Business Functional Specifications documents and project management documents.
  • Project management during implementation of complex data and voice network installations.
  • Provided project management for major manufacturing redesign for Dell Computer Corp.
  • Project management responsibilities included testing and implementation of new technologies.

Show More

7. PCS

high Demand
Here's how PCS is used in Technical Services Manager jobs:
  • Managed the project of replacing over 600 PCs and Laptops in one quarter for client, American General Finance.
  • Managed technical staff responsible for the implementation and support of all Intel based PCs /Servers & network infrastructure.
  • Installed and maintained all products sold including, PCs, Sun Micro Systems Servers and software.
  • Managed project to upgrade over 400 PCs from Windows XP/Office 2003 to Windows 7/Office 2010.
  • Assisted students in the computer labs with MS Office and troubleshooting the PCs and Macs.
  • Supported 6 international plants through centralized processing, migrating them to BPCS ERP.
  • Established check in process for client PCs, and oversaw service repair cycle.
  • Migrated manufacturing system from home-grown systems to an ERP system using BPCS.
  • Supported LAN, WAN, PCs, peripherals, and network architecture.
  • Performed level 3 support of Windows Servers and PCs for clients.
  • Managed a major client upgrade of 8000+ PCs to Windows XP.
  • Supported AT&T computers, printers and notebook PCs.
  • Installed Internet service and applications on individual PCs and networks.
  • Installed and upgraded client AS/400 systems and PCs at on-site.
  • Manage PCS and Cellular site construction crews in Antenna Division.
  • Team Leader of PCs Repair and Maintenance group.
  • Purchased new laptops & PCs as needed.
  • Perform PCS systems analysis & troubleshooting.
  • Manage, perform, and record the repair of networks, servers, PCs, and handhelds for all eight locations.
  • Managed all hardware, OSs, PCs, Servers, Security Appliances, Firewalls, Wireless Devices and Networks.

Show More

8. Service Technicians

high Demand
Here's how Service Technicians is used in Technical Services Manager jobs:
  • Scheduled service technicians for optimal coverage within allotted hour budget resulting in a more efficient workplace and higher customer satisfaction.
  • Managed commercial client improvement projects / remodels store closings, Supervised crew field service technicians
  • Hired, supervised and directed four service technicians while tracking technician productivity.
  • Supervised service technicians, ensuring vehicles are repaired to customers' expectations
  • Manage in-house technical service technicians for service repair and refurbishing units.
  • Established Training Programs for independent service technicians.
  • Supervised and trained service technicians.
  • Entrusted with the management, development, training, motivating, budget and support of a team of 30 service technicians.
  • Recruited by industry-leading copy / printer / fax company to manage team of 18 service technicians and $750K budget.
  • Managed ten service technicians doing field and in house repair of dictation, embossing and digital voice recording equipment.
  • Assigned and scheduled special service technicians to these customers during all phases of drilling and completions of each well.
  • Supervised crew of 25 service technicians, charged with installing and repairing telephone lines in Birmingham, AL.
  • Supervised and trained seventeen in-house technicians and seven field service technicians in four state area.
  • Coordinated and implemented necessary training for service technicians throughout the company (26 locations).
  • Supervised and managed (11) service technicians, and (2) office assistants.
  • Adjusted training and territory locations for Service Technicians to allow for faster response time.
  • Manage and schedule installation and field service technicians for USA, Mexico and Canada.
  • Manage and Conduct Field Service Training for Staff and Outside Service Technicians nationwide.
  • Coordinated the service part order process for in-house repairs and field service technicians.
  • Help service technicians resolve and formulate solutions to service and repair problems.

Show More

9. Desktop

high Demand
Here's how Desktop is used in Technical Services Manager jobs:
  • Recommended and mentored 2 desktop support technicians to assume responsibility as cabling specialist, eliminating under-performing subcontractor.
  • Provided technical service delivery for desktop services, Unix systems administration, database administration and network support.
  • Performed on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • Standardized desktop computing environment with VDI solution reducing overall operational costs in purchasing and management.
  • Diagnosed and troubleshoot Windows Desktop processing problems and applied solutions to increase company efficiency.
  • Moved desktop commissioning and decommissioning responsibilities to after-hours operations staff with additional capacity.
  • Facilitated the implementation of servers and configuration of desktops to support new system.
  • Experienced photographer and graphic designer - Established in-house desktop publishing and image enhancement.
  • Deployed desktop/web applications and customized reporting solutions that deliver information and insights.
  • Diagnosed and repaired Portable and Desktop machines and maintained my certifications.
  • Stabilize and normalize a failing Virtual Desktop Infrastructure deployment.
  • Managed Desktop technicians and Help Desk representatives.
  • Support Microsoft Windows (Server/Workstation/Desktop) environment
  • Rolled out desktop and notebook systems connecting them to the network and installed front-end emulation to the mainframe and AS-400 systems.
  • Administered $1M annual budget including purchasing, licensing and deployment of innovative desktop technology solutions to meet growing user demand.
  • Supervised maintenance and support of network components, desktop computers, servers, peripherals and software applications within the organization.
  • Initial configuration, maintenance and troubleshooting of workstations, laptops, printers, desktop phones, software and mobile devices.
  • Remained in the top 5 centers for quick turnaround of repaired electronics including desktop and laptop computers and digital cameras.
  • Oversee networking, servers, security, labs, and desktops consisting of 10 full-time employees and 8 part-time employees.
  • Managed the Laptop As Desktop (LAD) Program worldwide which included the implementation of backup solutions for those devices.

Show More

10. Preventative Maintenance

high Demand
Here's how Preventative Maintenance is used in Technical Services Manager jobs:
  • Maintained, serviced and performed preventative maintenance on 13 Tower Communications facilities owned by Atlantic Coast Communications.
  • Managed and maintained a sound preventative maintenance system to increase reliability and decrease problematic areas.
  • Direct reports include maintenance manger, preventative maintenance manager and technical support team.
  • Developed and implemented preventative maintenance programs for various Institutional customers in Michigan.
  • Managed the calibration and preventative maintenance schedule for all laboratory equipment.
  • Write and approve Preventative Maintenance procedures for laboratory instruments.
  • Completed preventative maintenance and follow company procedures regarding safety.
  • Perform regular preventative maintenance on all office machines.
  • Performed all preventative maintenance and maintained appropriate documentation.
  • Perform seasonal and preventative maintenance for customers.
  • Establish and execute a Preventative Maintenance Program.
  • Performed troubleshooting, repairing, and preventative maintenance on Detroit Diesel marine and industrial engines also Allison Transmissions and Marine Gears.
  • Trained hundreds of Special Forces and DOD/DOS personal on up armor, preventative maintenance and technical diagnosis of electrical systems.
  • Managed the installation, preventative maintenance, troubleshooting and repair of home satellite systems and small closed circuit cable networks.
  • Performed preventative maintenance services, worked on tires, batteries, belts, tune ups and additional services as required.
  • Service technician for five years, performing preventative maintenance, repairs and installation of new HVAC equipment.
  • Perform preventative maintenance and general repairs on tractor and trailer units to Company and DOT standards.
  • Implemented preventative maintenance on irrigation systems, swimming pools, water wells, motors, pumps.
  • Worked up to 83 hours a week to catch up on preventative maintenance.
  • Write operation manuals, service manuals, troubleshooting guides and preventative maintenance programs.

Show More

11. Trouble Shooting

high Demand
Here's how Trouble Shooting is used in Technical Services Manager jobs:
  • Experience in setting up network interfaces on servers, trouble shooting, and resolving network issues related to the servers.
  • Assisted in paint shop in process parameters, programming, trouble shooting, paint film builds and color concerns.
  • Performed trouble shooting for systems and network issues when the Systems Administration team were unable to find solutions.
  • Consult with clients via phone and in person for trouble shooting, part replacement and/ or new machinery.
  • Trouble shooting and reading electrical diagrams, flow charts and service manual of all types.
  • Field service and on site trouble shooting of systems which integrate companies product mix.
  • Job duties included: Trouble shooting, rebuilding, and repairing outboard engines.
  • Trouble shooting and resolving any and all issues as they occurred.
  • Responded to emergency calls for trouble shooting and repairs.
  • Trouble shooting and repairing various types of equipment.
  • Excelled at trouble shooting and problem solving.
  • Trouble shooting electrical and parameter issues.
  • Trouble shooting and mechanic work.
  • Trouble shooting and installation of hydraulic and phnuematic systems.

Show More

12. Recovery Procedures

high Demand
Here's how Recovery Procedures is used in Technical Services Manager jobs:
  • Validated backup, disaster recovery procedures & provided Tier II support to IT departments.
  • Created, tested and deployed disaster recovery procedures.
  • Supported Disaster Recovery procedures and Business Continuity planning/exercises.
  • Plan, create, coordinate, implement and test disaster recovery procedures for the network and all critical systems.
  • Planned, disseminated, and trained others on disaster recovery procedures.
  • Review new application signoffs, working with the application owner to addressed disaster recovery procedures before application is placed in production.

Show More

13. Service Calls

high Demand
Here's how Service Calls is used in Technical Services Manager jobs:
  • Managed maintenance agreements -Generated sales -Performed Service calls and maintenance of over 300 accounts -Purchased parts and maintained stock levels
  • Managed Technicians and Dispatching Service Calls to Ensure Complete Customer Satisfaction.
  • Supervised and coordinated field associates on service calls and installations.
  • Managed ten field engineers organized schedule monitor service calls.
  • Take care off service calls, clean and repair broken vacuums, clean office and surroundings pretty much everything they ask for
  • Pioneered and managed the service department: responsible for all service calls of existing AMX/PHAST projects - both commercial and residential.
  • Complete understanding of product line, scheduling field service calls, handling service phone calls and emails on defective product.
  • Respond to emergency and other repair service calls as dispatched by either a team leader or the Operations Support Center.
  • Service Manager responsible for scheduling of service calls and interfacing between departments to ensure schedules and contract requirements are met.
  • Organized and prepared job scheduling as well as job preparations, over seen all projects and service calls.
  • Modified support service processes that decreased service calls by 20% and Tier 3 escalations by 30%.
  • Service calls, Pool and hot tub maintenance, Water testing and chemical additions, Pool construction.
  • Make sure everyone has what they need for the day and assign service calls between technicians.
  • Schedule service calls, input service calls in the computer, print work orders.
  • Scheduled and instructed mobile technicians across multiple states on service calls and routine maintenance.
  • Keep records of all service calls; provide documentation and plans of commercial sites.
  • Service calls, answering phones, and giving technical advice on products.
  • Worked as a Service Sales Technician running service calls and maintenance calls to
  • Determined staff hours and parts and equipment required for service calls.
  • Managed all bench repairs, service calls, and vendor relations.

Show More

14. Hvac

high Demand
Here's how Hvac is used in Technical Services Manager jobs:
  • Project estimating and management for new installation and upgrade renovation projects for HVAC and energy management systems.
  • Performed maintenance on commercial and residential HVAC/R equipment including split systems and packaged units.
  • Serviced and installed residential HVAC and appliance equipment as well as setting LP gas tanks and new gas lines.
  • Directed build out of facility, including generator, UPS, HVAC, security system, and access controls.
  • Manage day-to-day operations; assign work orders, oversee service, repairs and installation of new HVAC equipment.
  • Lead technician responsible for providing HVAC technical support to the installers, service techs and maintenance techs.
  • Service Manager and Install Supervisor for the Heating, Ventilation and Air-Conditioning (HVAC) department.
  • Spearheaded variety of operations, from basic plumbing to electrical, HVAC and fire response systems.
  • Develop, review, prioritize and schedule electric, plumbing and HVAC staff and student personnel.
  • Adjust, repair, replaced and performed preventive maintenance of HVACR equipment and controls.
  • Lead Technician: - Diagnose and repair HVAC-R equipment for commercial and industrial systems.
  • Provided HVAC service including, troubleshooting, replacement, recommendations, job costing.
  • Received training for servicing both the inside and outside units of HVAC system.
  • Job Description: HVAC service and repair, service call scheduling and dispatch.
  • Service Technician Installation, service, and repair of HVAC and Refrigeration equipment.
  • Monitor HVAC equipment for proper operation and settings per OEM minimum requirements.
  • Installed, serviced and repaired HVAC systems, including geothermal heating/cooling systems.
  • Designed, serviced and installed HVAC systems, gas appliances and ventilation.
  • Schedule and over see all HVAC installs from start to finish.
  • Company was bought up by another HVAC company and closed down.

Show More

15. Internet

average Demand
Here's how Internet is used in Technical Services Manager jobs:
  • Provided technical assistance and delivery of infrastructure services in support of the implementation of approximately 8 new internet partners.
  • Increased CSR effectiveness by locally administering Internet Security and help desk case tracking software.
  • Magnified CSR effectiveness by locally managing Internet Security, data analysis and reporting.
  • Engineered web-based technologies into new architecture to meet customer requirements for Internet services.
  • Established process and guidelines in Internet Protocol Aggregation gateway project.
  • Designed infrastructure for award-winning corporate Internet and intranet portals.
  • Demonstrated the Ability to use and communicate using computers, e-mail, internet and programs MS Office, Word, Excel.
  • Managed the implementation of MPLS WAN, LAN Redesign, Wireless LAN, Redundant Internet Connections, Firewalls and Internet Proxies.
  • Led ongoing evolution and problem resolution for Internet based systems and applications supporting up to $75M in monthly revenue.
  • Teamed with Home Depot fall of 2009 to launch Internet bare root tree sales to consumers in 48 states.
  • Manage mail and internet services on a mix of Linux and Windows systems utilizing Active Directory and LDAP integration.
  • Performed in-depth research and investigation with respect to complex problems using technical support on the Internet and other resources.
  • Developed a worldwide closed circuit (not internet) data network connected to our enterprise processor in New Orleans.
  • Supported applications such as Windows, NT, Internet Explorer, Microsoft Outlook and Microsoft Office for MAC.
  • Managed data and voice communications including LAN, WLAN, WAN, Internet access, and telephony communication.
  • Administered and supported T1, DS3 and ISDN circuits for Internet connectivity, redundancy and remote back-up solutions.
  • Maintained company firewall (Sonic Wall), internet router (FlowPoint), and web-based email server.
  • Provide project management for design and implementation of e-commerce internet based software for a nationwide client base.
  • Deployed new fiber internet service and firewalls with IP S2S VPN to replace legacy MPLS network.
  • Advertised the store through various media; phone calls, radio, print and internet marketing.

Show More

16. Setup

average Demand
Here's how Setup is used in Technical Services Manager jobs:
  • Verify incoming equipment and setup proper testing base on manufacturer specification or customer request.
  • Applied hands-on expertise to eliminate costly professional services fees during initial setup.
  • Coordinate installation, setup and troubleshooting of emergency deployed satellite equipment.
  • Completed various office manager duties, such as ordering office supplies/furniture, setup utility and data service with outside vendors.
  • Managed training center setup, technical support, including administration, support, budgeting, purchasing, and support personnel.
  • Handle all performance fuel mapping, chassis setup, and suspension tuning for off-road racing applications.
  • Increased sales at all locations by marking high end rehab and complex medical repairs and setups.
  • Assisted customers and employees with event planning and fulfilling all audio-visual, computer and setup requests.
  • Manage, delegate, and setup projects, submitted through a data center web portal.
  • Install, setup networks, and train customers how to use their office machines.
  • Managed setup and tear down of AP's coverage of the 2006 Super Bowl.
  • Directed equipment setup for events campus-wide; managed events; supervised break-down.
  • Installed, setup and maintained Oracle DB to support SAP migration.
  • Completed data center implementations, setup, and completed design documents.
  • Assisted in selection, setup and support of Firewall.
  • Put in place quality controls for all customer-testing setups.
  • Planned and setup new technologies within department.
  • Deliver and setup new systems.
  • Included identification of all manufacturing processes and associated setup, runtimes and labor requirements.
  • Managed all quality control in the service center Performed all machinery repairs and maintenance including setup of new machinery cells.

Show More

17. R

average Demand
Here's how R is used in Technical Services Manager jobs:
  • Performed original cataloging of unusual materials
  • Merged two dissimilar systems using Electronic Data Interchange to perform scheduling in large recovery operations saving Compaq millions of dollars.
  • Coordinated industry positions of furnace fan electrical consumption in response to regulatory proposals in California, New England and Canada.
  • Maintained communication with international customers, project managers, and administrators to identify issues and devise problem resolution strategies.
  • Developed network expansion projects and security and network recovery plans as well as controls to enable Sarbanes-Oxley compliance.
  • Trained staff to accurately evaluate and troubleshoot connectivity issues, and devise appropriate strategies to maintain customer satisfaction.
  • Provided diverse routing options to insure redundancy and disaster recovery to critical circuits and customer identified critical locations.
  • Implemented process to transfer all Level 2 Technical knowledge to a central repository with regular maintenance requirements.
  • Established benchmark parameters for required safety inspections, tracking and communicating performance to company leaders as needed.
  • Launched an industry voluntary efficiency verification program for commercial warm-air furnaces in response to federal regulations.
  • Performed product deep dive and integrated solutions to internal business processes that negatively impacted member satisfaction.
  • Performed sales presentations on general proprietary patented systems concepts and serviced customers with technical problems.
  • Collaborate with managers and departments to maintain consistency and communication on projects and operational needs.
  • Managed all customer hardware/software escalations to ensure customers expectations were met or exceeded.
  • Initiated testing protocol to verify electrical consumption in GAMA's Efficiency Verification Program.
  • Compiled technical, quality and BOM information for development of electronic product binders.
  • Design and implemented data center expansion project and building electrical load balancing.
  • Reviewed and eliminated design errors; improved production output and customer satisfaction.
  • Conferred with marketing and sales departments to define customer requirements and expectations.
  • Identify and implement best practice process to increase efficiency and communications.

Show More

18. Inventory Control

average Demand
Here's how Inventory Control is used in Technical Services Manager jobs:
  • Consolidated and streamlined inventory control program, warehousing, receiving and shipping operations and monitored the quality control process.
  • Worked with operations staff to implement computerized and physical inventory controls, increasing inventory accuracy by 38%.
  • Manage activities of assigned material personnel involved in material receipt, shipping, warehousing and inventory control.
  • Designed, created and maintained electronic document and inventory control system, including intranet and project management
  • Procured new inventory control system and established procedures to maximize efficiency and reduce loss.
  • Managed financial budgeting, scheduling, inventory control, personnel discipline.
  • Updated databases and processed inventory manufacturers inventory control.
  • Managed ordering and inventory control for several departments.
  • Managed all store operations and inventory control.
  • Core skills: schedule work load, perform diagnostics and repairs, oversee the performance of others, and inventory control
  • Inventory control, maintenance of department activity records including transactions, financial records, and the company budget.
  • Developed on-line system for distributors (wholesale and retail) that included financial, and order/inventory control software.
  • Designed logistics systems for inventory control and set up warehouses to improve stock levels and inventory processes.
  • Designed and implemented the service operations manual, service system software and inventory control system.
  • Inventory control of parts/supplies and dispatch of field technicians via radio and phone communications.
  • Developed and manage inventory control procedures which decreased parts procurement costs by 40%.
  • Inventory control of all repair parts and warehouse inventory plus 6 retail stores.
  • Used Mitchell On Demand service ticket estimator, parts locator and inventory controller.
  • Conducted service dispatching, in-house maintenance and repairs, and inventory control procedures.
  • Inventory control and coordinating with sales and office personnel to rectify discrepancies.

Show More

19. Customer Relations

average Demand
Here's how Customer Relations is used in Technical Services Manager jobs:
  • Ensured overall client satisfaction, customer relationship, cost management, and employee productivity/efficiency.
  • Maintained customer relationships by providing monthly follow up meetings reviewing Service Level Agreements.
  • Ensured protection of business from unjustified or excessive claims while maintaining customer relationships.
  • Resolved customer relations challenges with direct dialogue; results exceptional customer problem resolution.
  • Managed metal service center and end-customer relationships to ensure product quality exceeded expectations.
  • Create strong customer relations and communication including negotiations and delivery of services.
  • Cultivated customer relationships through quarterly meetings with the top district customers.
  • Developed and managed all customer relationships for Fleming Retail Technology Services.
  • Develop customer relations for the management of chemical-related production issues.
  • Manage and sustain productive customer relationship during implementation and beyond.
  • Maintained excellent customer relations with internal and external customer/clients.
  • Formed outstanding customer relations while improving product confidence.
  • Develop and maintain customer relations through superior service.
  • Maintain good customer relations by providing technical training
  • Managed customer relationship during critical weekend outage.
  • Manage customer relationships in the technical arena.
  • Managed customer relationships and prepared bids.
  • Managed customer relations including estimates.
  • Maintained healthy customer relations by performing field installations, repairs and troubleshooting of network problems for existing and perspective clients.
  • Improved customer satisfaction from survey results by 5% by providing customer relations (CBT) training for technicians.

Show More

20. LAN

average Demand
Here's how LAN is used in Technical Services Manager jobs:
  • Maintained global standardization by coordinating with regional and global IT management teams while also solving localization issues related to Japanese language.
  • Managed plant engineering resources, operations technical support, capital budget, environmental compliance, and facility maintenance.
  • Supervised staff of 10 Technical Services Engineers in day-to-day plant optimization, technology development and capital project implementation.
  • Conducted ongoing performance management reviews, trend analysis, and chronic identifications to include supporting service improvement plans.
  • Provided technical consulting services for clients including network planning and implementation, migration services, and network administration.
  • Balanced the company's requirement for net-new customers and growth/maintenance of established business streams.
  • Develop annual budget/forecast plans/budgets for assigned organizations, and monitor benchmarks to objectives.
  • Conceptualized and implemented the first industrial land application program in South Carolina.
  • Defined, delivered, and support strategic plans for implementing information technologies.
  • Achieved significant cost saving in capital planning for major upscale refurbishment projects.
  • Planned and executed enterprise-wide Microsoft software license compliance and upgrade project.
  • Developed proactive Disaster Plan service template to support seasonal customer needs.
  • Implemented and managed staffing strategies based on robust demand/capacity planning models.
  • Accelerated project schedules 20% by implementing daily/weekly project execution plans.
  • Produced corporate presentations as well as invitations/signage for philanthropic events.
  • Provide feedback for disciplinary actions, and/or performance improvement plans.
  • Installed/configured client video surveillance system and performed forensic recovery.
  • Conducted threat-monitoring and spearheaded surveillance and investigations as needed.
  • Developed and implemented employee compensation plans and rewarding incentives.
  • Developed and implemented a Laboratory Chemical Hygiene Plan.

Show More

21. SQL

average Demand
Here's how SQL is used in Technical Services Manager jobs:
  • Implemented a high-availability database environment using MySQL Cluster database management system.
  • Perform data restoration services using SQL Management Studio.
  • Provided instruction on various technologies, such as: A+, Microsoft Office, SQL, HTML and Visual Basic.NET seminars.
  • Eliminated need for individual SQL servers with the addition of a 3 node SQL server 2005/2008 clustered environment for production.
  • Generated MySQL Data, Queries and Views to manage GIS content and custom reports for public and internal client use.
  • Increased resource availability and stability with the implementation of Microsoft Clustering for NAS file server and SQL server environments.
  • Reviewed all database SQL queries to ensure the optimum paths and indexes were used, and automated manual processes.
  • Served as the Architect and Developer of the data level API (SQLAPI) for the QuickArrow application.
  • Provided software installation and maintenance support for an accounting package running under proprietary, SQL-7 and SQL-2000 databases.
  • Verify data on a daily basis on SCO Unix and SQL systems to ensure clients data is accurate.
  • Performed all DBA functions For a Large SQL 2008 environment as well as SQL Server Reporting Services.
  • Deployed numerous SQL server 2005 and IIS web-server applications to client networks and hosted environments.
  • Managed SQL Anywhere Direct Team, supporting major partners like Intuit (Quick Books).
  • Perform SQL database analysis per clients request for payment information contained within their database.
  • Developed Oracle PL/SQL functions to extract from incoming files and loaded data into database.
  • Organized formal SQL Server training for staff and managed their technical development.
  • Build customer servers based on Windows 2003 and SQL server 2005.
  • Create and deploy MS SQL Server 2005 databases for end customers.
  • Installed and maintained a SQL Database server for customer file archives.
  • Managed Enterprise DBA activities on production MSSQL, and COBOL databases.

Show More

22. Daily Operations

average Demand
Here's how Daily Operations is used in Technical Services Manager jobs:
  • Maintained daily operations for technical staff and assisted dealer sales department with vehicle inventory.
  • Excelled in communicating a shared vision and bringing inspiration and integrity to daily operations.
  • Managed all daily operations and communications with home office in Oklahoma City.
  • Managed daily operations to ensure friendly and efficient transactions.
  • Supervised daily operations of repair shop and customer service.
  • Executed daily operations of the accounting system using PeopleSoft.
  • Assisted Owner/General Manager with daily operations
  • Manage daily operations and procedures.
  • Manage and oversee daily operations in the service department, repair cellular phones, and install cellular equipment into customers vehicles.
  • Managed the daily operations of a technical support group that consisted of 13 bench technicians and 4 phone support technicians.
  • Maintain high visibility in daily operations; quickly defusing and resolving escalated issues of both customers and staff.
  • Ensured all contract maintenance vendors were trained and files were up to date for use during daily operations.
  • Provided direct supervision of Room Service staff as well as help oversee the department's daily operations.
  • Manage daily operations of 5 person team of all makes and models of vehicles.
  • Executed daily operations of computer, telephone, point of sale and network systems.
  • Oversee daily operations of business Employee scheduling Perform service and repairs on vacuum cleaners
  • Managed the daily operations of a commercial HVAC/R and Restaurant Equipment Service Company.
  • Executed and managed daily operations of maintenance support for more than 11 assets.
  • Executed daily operations, Assign job duties to Warehouse, Dock workers.
  • Manage staff, student and daily operations of the Rapid Prototyping Labs.

Show More

23. SAN

average Demand
Here's how SAN is used in Technical Services Manager jobs:
  • Managed research and development, quality assurance, sanitation, and regulatory compliance, product development environmental and occupational safety.
  • Validated new sanitation chemical supplier and sanitation standard operating procedures while reducing cost of chemicals by approximately 15%.
  • Developed microbiological survey for dairy sanitation rating that provided an objective and comprehensive analysis of pathogenic contamination risk.
  • Managed quality, product development, food safety and sanitation activities at a fresh market tortilla manufacturer.
  • Developed and implemented a complete nuclear industry sanctioned and audited 18 Criteria NQA-1 quality assurance program.
  • Provided leadership and supervision of lab technicians, microbiology technician, and sanitation staff.
  • Developed and implemented a sanitation program for compounding operations and production equipment.
  • Supervised five hundred thousand dollar consignment parts inventory with minimal losses.
  • Oversee Maintenance, Quality and Sanitation aspects of Manufacturing Facility.
  • Managed team developing strategy for upgrading distributed SAN environment.
  • Conducted sanitation and product safety and quality inspections.
  • Designed and developed SANCube800, a unique, patented FireWire based SAN (Storage Area Network) aimed at creative professionals.
  • Managed and launched new OEM color programs for Toyota, Honda, Nissan, Hyundai, GM, Chrysler and Ford.
  • Renegotiated European WAN contract quadrupling bandwidth and reducing costs from thirty-four thousand Euro per month to seventeen thousand Euro per month.
  • Deliver, pick up, service, and sanitize medical equipment for patient's in hospitals, retirement facilities, etc.
  • Organized and maintained water filtration systems for over 75 Starbucks in the Austin, Houston, and San Antonio areas.
  • Managed the SAN copy ability from server in Auburn Hills to server in Seneca Falls NY for Disaster Recovery.
  • Developed cleaning chemicals including liquid soaps and sanitizing fluid saving the company approximately 15% in materials cost.
  • Used my experience and knowledge to implement changes that saved thousands and improved the company s overall efficiency.
  • Transformed operation that was posting annual losses to achieve twenty five thousand plus, within one year.

Show More

24. Active Directory

average Demand
Here's how Active Directory is used in Technical Services Manager jobs:
  • Cleaned up and reorganized Active Directory/Exchange contacts and distribution lists utilizing Exchange PowerShell scripting to create dynamic distribution lists.
  • Introduced Microsoft Active Directory to coordinate authentication across systems.
  • Provided Enterprise Active Directory and Exchange Server administration.
  • Performed Active Directory security audits and account creation.
  • Administered user accounts within Active Directory environment.
  • Experience configuring Windows Active Directory.
  • Managed tier 1 and tier 2 support plans during a project consolidating the Active Directory structure from 3 domains to 1.
  • Managed environment consisting of approximately 2000, Windows 2000, Windows XP, and Vista workstations in an Active Directory Environment.
  • Acted as project manager on the $1.2M Active Directory Migration project, negotiating terms and price with vendor.
  • Provided monthly statistics on number of Help Desk tickets, wireless devices and Active Directory user counts.
  • Created user accounts in Active Directory and maintained security levels for domain and mail servers.
  • Use Active Directory for user and computer accounts along with setting up security groups.
  • Upgraded the domain from Windows NT 4.0 to Windows 2003R2 Active Directory.
  • Manage and secure servers and client workstations with Active Directory and SCCM.
  • Created Active Directory accounts and performed a wide range of maintenance functions.
  • Project managed the upgrade of the global Windows Active Directory network.
  • Administered and created user accounts in Active Directory and Exchange servers.
  • Designed, implemented and administered Active Directory 2000 schema and GPO.
  • Administer Windows 2003 Active Directory domain and Exchange 2003 systems.
  • Provide support for Windows 2003 active directory environment.

Show More

25. Technical Staff

average Demand
Here's how Technical Staff is used in Technical Services Manager jobs:
  • Initiated well-regarded technical support program delivering first/second level technical and marketing support to customers, sales and technical staff.
  • Coordinated product training and documentation for technical and non-technical staff enabling smooth, efficient communication between departments.
  • Assisted technical staff with systems administration, network security, upgrades/new installations and day-to-day support tasks.
  • Stabilized the technical staff resulting in increased customer retention.
  • Directed technical staff and services for a business unit of RealNetworks serving the nonprofit sector with $1,000,000 in annual revenue.
  • Reported to the CIO and managed a technical staff of five to support ten distribution warehouses and logistics systems globally.
  • Managed technical staff of 5 people in charge of maintenance and tuning of MVS operating system on IBM 3033.
  • Managed a Global technical staff of 3 managers and 61 technicians in support of the client services support areas.
  • Evaluated on-boarding, new hire training and certification program used to bring technical staff up to speed.
  • Created an Integration Center to support sales, including hiring, training and managing technical staff.
  • Mentor technical staff to provide career guidance, growth opportunity and foster a climate of teamwork.
  • Train and mentor technical staff on new product releases, troubleshooting, and installation of equipment.
  • Established performance goals, objectives and priorities for technical staff and measured results daily.
  • Implemented 5's and trained 23 technical staff in lean strategies at floor level.
  • Direct 10 technical staff, 7 consultants, and a $10 million budget.
  • Provide technical phone support to third party service personal and in house technical staff.
  • Managed and trained all operational and technical staff in the warehouse / Lab.
  • Recruited, hired and supervised Technical staff, Product Specialists and Inside/Outside sales.
  • Managed, recruited and trained technical staff of Eastern Regional Service Office.
  • Trained and managed all new and current sales and technical staff.

Show More

26. Helpdesk

average Demand
Here's how Helpdesk is used in Technical Services Manager jobs:
  • Created an efficient computer Helpdesk infrastructure and team of dedicated IT professionals who our end-users consistently rate as exceptional.
  • Developed & implemented initial helpdesk, ticket tracking system, and incorporated software standards across organization.
  • Restructured existing helpdesk and support infrastructure to provide top level service.
  • Established Technical Services infrastructure by constructing on-site technical helpdesk.
  • Improved SLA by 50% as well as reduce the amount of negative feedback by utilizing a virtual helpdesk support model.
  • Provide helpdesk and user support to students, staff, and faculty via phone, email, ticket system and in-person.
  • Manage IT Department (3 Helpdesk, 1 System Administrator, 1 System Developer, 1 Computer Support Analyst.)
  • Established procedure to order, track, and disconnect all circuits and charged helpdesk with responsibility to ensure future efficiency.
  • Provided faculty support in development of online and augmented courses as well as full helpdesk for students accessing those courses.
  • Developed policies and procedures for ticket management, troubleshooting, and service including SLA's for the helpdesk.
  • Oversee the day-to-day support of the computer shop desktop, server, helpdesk, security and network infrastructure.
  • Hire, managed, trained, and provided knowledge transfer to helpdesk support and server infrastructure team members.
  • Managed the development of a helpdesk team and phone queue and policies around coverage and taking customer calls.
  • Managed team of 8 Level 1 & 2 Helpdesk technicians across 8 states supporting 13 call centers.
  • Managed remote helpdesk (division headquarters) commuting every other week to oversee a staff of eight.
  • Planned and implemented re-design of the IS Global Service help desk utilizing the Peregrine CRM helpdesk software.
  • Implemented Helpdesk module department-wide and standardized training programs for our service team to maximize knowledge growth.
  • Manage a staff of 7 in a mix of Helpdesk, Engineering, and project management.
  • Manage department of twenty employees supporting Helpdesk, Data Center Operations, System and Database Administration.
  • Managed IT department consisting of Helpdesk, Desktop Support, and Network Operations Center staff.

Show More

27. ISO

average Demand
Here's how ISO is used in Technical Services Manager jobs:
  • Maintain direct supervisory responsibility for local AIS PC/LAN technicians and all activities relating to computer operations in the facilities assigned.
  • Develop relationships with on-site loading contractors, single source point measuring manufacturers, and liaison these relationships with refinery customers.
  • Created strong technical liaison with customers and external organizations to foster the development of technologies and translate into business opportunities.
  • Carried out supervisory responsibilities including employment decisions to include selection, training, performance evaluation of he assigned staff.
  • Acted as a liaison between other project managers and subcontract laboratories by managing timetables and validating data packages.
  • Conducted Quarterly Service reviews with my assigned customer base across all levels of management from Supervisors to Executives.
  • Directed administrative and clerical staff in warranty coverage matters as liaison between builder members and policy holders.
  • Served as liaison between senior management and engineering staff, ensuring effective implementation of plans and recommendations.
  • Direct liaison with the Transportation Security Administration, subcontractors, Original Equipment Manufacturers, and Airport management.
  • Managed and directed all tortilla production supervisory staff; six supervisors/leads and indirectly ninety-six departmental employees.
  • Served in an advisory capacity to Services/Product Management/Engineering/Support for help in troubleshooting and estimating issues.
  • Conducted training presentations to management and supervisors on core safety programs and OSHA mandated programs.
  • Plant management representative responsible for development and implementation of ISO 9002 quality system and registration.
  • Served as liaison between accounting and customer service departments to assist in warranty reimbursements.
  • Oversee workers including supervisors, inspectors, and laboratory workers engaged in testing activities.
  • Demonstrated and trained dealers in product techniques, use and created advantages and competition comparisons
  • Supervised pattern, spec and logistics departments * Liaison between design/merchandising and manufacturing.
  • Provided strong technical liaison from customer to corporate research and development.
  • Provided advisory consulting and implementation expertise for chosen applications and systems.
  • Mentored numerous positions including Project Management, Manufacturing Supervisor and Purchasing.

Show More

28. Customer Base

average Demand
Here's how Customer Base is used in Technical Services Manager jobs:
  • Performed regular capacity planning and performance analysis services for the customer base.
  • Promoted technology tools to customer base using creative and innovative techniques.
  • Oversee demand for additional security applications from existing customer base.
  • Increased customer base on dedicated and tailored technical support.
  • Delivered superior customer service to our customer base.
  • Performed day-to-day translations all customer base orders.
  • Assessed and diagnosed customer based applications.
  • Provided services to a large customer base while consistently achieving number 1 ranking in production within the office.
  • Manage relationship the customer base and develop new contracts to incorporate the newly formed services within the division.
  • Directed all the in-house and field activities of the service engineers in support of the customer base.
  • Managed customer base of $765,000,000 in annual revenue in southeastern United States and Latin America.
  • Maintained responsibility of increasing staff and customer base, as well as overseeing a team.
  • Travel North and South Carolina Repairing Large Format Printers for McGee-Cadd's large customer base.
  • Address and resolves customer invoice disputes and all service related complaints from customer base.
  • Manage the Technical Support Department ensuring first class customer service to national customer base.
  • Developed a strong customer base to maximize internal sales growth and Customer retention.
  • Provide cross-functional management within sales, manufacturing, engineering, and customer base.
  • Established a customer base that included early-stage, mid-life and Fortune 500 clients.
  • Meet or exceed the needs of a customer base of over 200 businesses.
  • Managed cement inventory during shortage periods, to minimize impact on customer base.

Show More

29. Direct Reports

average Demand
Here's how Direct Reports is used in Technical Services Manager jobs:
  • Managed seven-figure budget and supervised 12 direct reports in a combined training and technical writing department.
  • Create coaching/training packages for direct reports delivered through monthly Individual Development Plan meetings.
  • Selected, trained and managed field service team of 4 direct reports, 10 indirect reports, and 11 subcontractors.
  • Assign direct reports to the appropriate task, issues that are ongoing from the previous shift are addressed first.
  • Managed direct reports, groups of in-house programmers and developers, contract programmers, vendors and project staff.
  • Oversee the hiring, termination, merit compensation, performance appraisal and coaching of all direct reports.
  • Set and managed long- and short-term objectives for direct reports, monitoring performance through regular evaluations.
  • Assist in overall operation of family owned HVAC Company, responsible for 2 direct reports.
  • Managed and developed 25+ direct reports, working multiple contracts to support 5000+ field users.
  • Managed field services engineers (9 direct reports) responsible for customer technical field services.
  • Managed group of three personnel - with scientists and technicians as direct reports.
  • Managed three departments totaling eleven direct reports in Design Approval and ROC/ROAL Support.
  • Managed technical support and AS/400 operations staff of 5 direct reports.
  • Recruited and managed technical staff (5 direct reports).
  • Own appraisal and individual development plan of the direct reports.
  • Recruited, hired, trained and coached eight direct reports.
  • Managed Quality Department with 7 people including 3 direct reports.
  • Direct reports included 7 team members plus outside contractors.
  • Managed a team of 5-6 technical direct reports.
  • Define roles and responsibilities for the direct reports.

Show More

30. SLA

low Demand
Here's how SLA is used in Technical Services Manager jobs:
  • Manage escalation and resolution of high priority issues, translating between business and technical stakeholders as necessary.
  • Translate customer requirements into working documents for sheet extrusion and other converting processes.
  • Ensured timely resolution of customer impacted outages while meeting SLA requirements.
  • Ensured environmental and legislative product compliance in various countries.
  • Conducted training of all new hire employees and contractors over 5-year period, maintaining 100% compliance with corporate SLA standards.
  • Oversee the network management and SLA (Service Level Agreement) compliance for a large private line and Frame Relay network.
  • Eliminated partner-wide, out-of-service level agreement (SLA) ticket deficit, while maintaining 99% of SLA's during tenure.
  • Hired to realign all technical support call center operations to meet the customer's mandated KPI's and SLA's.
  • Prepared periodic and matrix reports for meeting SLA (Service Level Agreements) and RCA (Root Cause Analysis).
  • Led efforts of 25 resources in providing support to 5,200 users throughout the United States and the Virgin Islands.
  • Negotiated 5-year contract with no increases for service level agreements (SLA) on endpoint (network) devices.
  • Negotiated and established SLA for first global legal platform: US, Europe, Australia, and South America.
  • Created multiple custom form using scripts and Smart forms for printing and translated the text to for various country.
  • Managed technology contractor and consultant projects including negotiating contracts, SLA, project deadlines, and support agreements.
  • Implemented the SAFE (Slaughter Actions for Excellence) program, as well as the School Zone methodology.
  • Complied with the Service Level Agreement (SLA) between Stanford & ParotSystems by ensuring UNIX server availability.
  • Negotiated contracts and Service Level Agreements (SLA's) with vendors, developed internal Service Level Standards.
  • Improved service levels and SLA compliance on several accounts through more applicable training and empowerment of employees.
  • Implement Service Level Agreement (SLA) to ensure metrics are maintained in accordance with company agreements.
  • Developed and refined the initial SLA frame work that was incorporated into the Technical Services Support agreements.

Show More

31. Technical Training

low Demand
Here's how Technical Training is used in Technical Services Manager jobs:
  • Conducted technical training for a Brazilian joint venture partner and visited Brazilian pharmaceutical and confectionery customers in support of sales efforts.
  • Manage and provide technical training for company technicians to ensure quality of various packaging equipment repair and/or installation.
  • Conduct technical training sessions at customer locations resulting in heightened company visibility and increased sales.
  • Performed worldwide technical training, escalated technical support handling and project manager for engineering group.
  • Created state-of-the-art customized IPC Technical Training Programs to meet major account needs
  • Directed standardization, development and management of technical training centers.
  • Identified technical training needs and implemented appropriate training sessions.
  • Supported engineering in conducting technical training classes.
  • Provided technical training to new sales representatives.
  • Managed and planned technical training department activities.
  • Managed employee technical training and development.
  • Managed delivery of technical training programs.
  • Prepare weekly and monthly reports, prepared technical training and process documentation for team, to aid with day-to-day support issues.
  • Worked on corporate teams for distributor management, including completion of a technical training manual; marketing; and product development.
  • Participated in successful commercial launch of a Japanese product for resale in North America after obtaining technical training in Japan.
  • Create a technical and a non-technical training for sales, sales engineers, customer services group, customers and partners.
  • Supported North American distribution & sales network via technical training and joint sales calls for promotion of product line.
  • Managed technical training program including suite of week-long, core courses offered on rotating basis throughout North America.
  • Negotiated and coordinated region wide in-house technical training for Microsoft SharePoint, ITIL and Windows 7.
  • Provided technical training and assisted in marketing strategies of annual sales of about six million dollars.

Show More

32. Osha

low Demand
Here's how Osha is used in Technical Services Manager jobs:
  • Formulated/implemented staffing plans to meet peak demands while fostering compliance with OSHA, EPA, and other regulation laws.
  • Verified compliance of OSHA, Volunteer Protection Program and Department of Defense safety standards in an industrial shipyard setting.
  • Trained and supervised employees to follow safety regulations according to GLP, GMP, OSHA and EPA requirements.
  • Develop and train all lab personnel, set and obtain sales goals, monitor OSHA and DEP regulations.
  • Monitor corporate compliance to OSHA, CSPC, EPA and NYS DEC federal and state regulatory standards.
  • Served as safety committee member, and ensured safety procedures were being followed according to OSHA requirement.
  • Implemented improvements to testing and toll facilities, making sure facility complied with OSHA and NFPA standards.
  • Adhered to OSHA and Fire Marshal standards by maintaining a safe and efficient work place.
  • Ensured EPA and OSHA regulatory compliance as it relates to photofinishing at local level.
  • Maintained and reported noncompliance in Production Areas per OSHA, safety and cleanliness standards.
  • Established OSHA safety training program for all field service as well as office staff.
  • Conducted a wide range of home repairs in accord with OSHA and HUD regulations.
  • Developed OSHA health and safety programs for solvent distillation, packaging and waste disposal.
  • Enforce and maintain OSHA requirements, procedures, and regulations in the shop.
  • Managed all maintenance and crane installations, including (OSHA) inspections.
  • Maintained the facility appearance and the safety standards per OSHA guidelines.
  • Initiated and maintained all site specific OSHA and Internal training.
  • Create and perform an OSHA/ANSI monthly inspection program for customers.
  • Maintained safety standards and kept shop under OSHA regulations.
  • Developed a broad knowledge of OSHA and Joint commission policies

Show More

33. Novell

low Demand
Here's how Novell is used in Technical Services Manager jobs:
  • Managed technical staff for Novell systems integrator.
  • Support and troubleshoot OS and application issues for PC and Macintosh on an LAN/WAN Ethernet network accessing NT and Novell servers.
  • Designed and implemented small area network, from Novell NetWare Server to attached workstations for Kay County Court Clerk's Office.
  • Set strategy for company policy, controlling and monitoring access using IBM RACF, Novell and Windows security software.
  • Migrated 500 geographically dispersed mailboxes onto new hardware within five months and replaced Novell OS with Microsoft OS.
  • Managed server farm of 25 Windows NT & Novell 6.x Intel-based servers (Compaq & Dell).
  • Manage field engineers in three states supporting Novell based medical billing systems at over 250 accounts.
  • Directed installation and configuration of Novell, NT and MS Exchange client/server hardware and applications.
  • Implemented Active Directory and migrated Novell NDS Active Directory base to Windows Active Directory base.
  • Elevated organization as a Microsoft Partner, Novell Platinum Partner, and Cisco Premier Partner.
  • Provided second and third level Novell/Windows NT support with a 95% success rate.
  • Project Manager for the ground-up deployment of a 60 user Novell 4.1 LAN solution.
  • Managed team of 6 professionals with responsibility for Windows and Novell based servers.
  • Planned and executed replacement of all Novell based servers to Microsoft Windows servers.
  • Maintained internal company Novell network, to include hardware, software and cabling.
  • Migrated users from an aging Novell network to Windows NT.
  • Managed and performed 4 Novell GroupWise to MS Exchange migrations.
  • Migrated server environment from Novell 4.10 to Windows NT.
  • Implemented and administered Novell and Windows NT servers.
  • Installed and maintained office Novell network.

Show More

34. Cost Savings

low Demand
Here's how Cost Savings is used in Technical Services Manager jobs:
  • Led organization's continuing quality improvement process, which generated several new team ideas and created significant cost savings.
  • Created and managed processes to identify cost savings opportunities from the surplus/unused licenses and/or consolidation of licenses/contracts/vendors.
  • Improved energy and cost savings with systematic inventory and replacement program of inefficient lighting fixtures and bulbs.
  • Provided product modification guidance to clients to optimize production efficiency and cost savings.
  • Sponsored and facilitated several employee lead cost savings projects that improved efficiency.
  • Implemented new technology processes which resulted in improved process yield, operating efficiency, recognizable cost savings, and superior products.
  • Provide 10% of additional savings to overall cost savings target in fy11 of $23M, overachieved by $1.5M.
  • Worked with major service vendor to identify $557k in annual cost savings, improving service margin and customer satisfaction.
  • Generated CAPA initiatives for product and OOL deviation issues leading to cost savings (>$250,000 per year).
  • Realized cost savings and efficiency gains by working with IT leaders to identify and implement common architecture tools and processes.
  • Influenced R/M, precast and block producers to improve product quality, mix performance/cost savings resulting in increased sales.
  • Teamed with Global Procurement Services to identify cost savings opportunities via annual spend reduction and Vendor Service Agreement discounts.
  • Implemented multiple migrations and refresh programs and introduced RFP process resulting in over $100K in capital cost savings.
  • Negotiated with corporate legal to approve changes to policies in order to institute new procedures with cost savings.
  • Cost savings and packaging audits ($1.5MM/yr goal), quality issue resolution, specification management.
  • Developed cost savings plan for East Coast IT support using remote tools and SCCM reporting.
  • Researched and established new manufacturer of products for 8% cost savings and better partnership.
  • Prepared and managed capital plans, cost savings, continuous improvement, and expansion projects.
  • Led Value Engineering team in the evaluation of ingredients and processes for cost savings.
  • Increased data collection and reporting efficiency 6x, equating to significant cost savings.

Show More

35. Customer Complaints

low Demand
Here's how Customer Complaints is used in Technical Services Manager jobs:
  • Initiated and implemented design improvements to instrument components; decreasing customer complaints and increasing customer satisfaction by nearly 35%.
  • Directed investigation of customer complaints regarding quality, tolerances, and specifications in connection with domestic and international shipments.
  • Performed testing for customer requests and investigated and determined root cause and corrective actions of customer complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints with strong verbal and negotiation skills.
  • Managed the investigation, reporting and resolution of all customer complaints and product failure analysis.
  • Ensured superior customer service by listening to customer complaints and providing satisfactory resolutions.
  • Result: Increased technical efficiency; improved communication; reduce customer complaints.
  • Support customer complaints with expedient problem resolution.
  • Supervised mechanics and handled customer complaints.
  • Review customer complaints and monitor returns to determine where emphasis should be placed to prevent recurrence and identify emerging trends.
  • Chaired the Factory Managers Monthly QA team meeting; reviewing QA problems, resolved customer complaints and Food Safety issues.
  • Manage monthly customer service, shipping metrics; evaluate error rates, call volume, and customer complaints.
  • Liaised between internal teams and external stakeholders on a need basis to resolve customer complaints.
  • Implemented action plans to reduce customer complaints, and quality issues performing root cause analysis.
  • Reduced customer complaints by 30% to achieve a 99% first pass yield.
  • Ensured customer complaints, warranty issues and technical queries are addressed within company policies.
  • Designed new programs focused on resolving customer complaints and callbacks on problem units.
  • Resolved customer complaints and systematic problems in the field and via phone.
  • Reviewed customer complaints and trends to make sure corrective actions were effective.
  • Accessed and resolved customer complaints in a timely and efficient manner.

Show More

36. Unix

low Demand
Here's how Unix is used in Technical Services Manager jobs:
  • Support of Microsoft and Unix operating systems in business and engineering user communities.
  • Designed and implemented the company's WAN comprised of over one hundred UNIX and Windows workstations, firewall and virus protection.
  • Support included Unix and Linux operating systems as well as Microsoft XP, 2000, 98, 95 operating systems.
  • Managed projects successfully: Installation of Performance Assurance software and Marimba Sever software on over 20 UNIX servers.
  • Served as assembly, configuration, integration, and support technician for custom UNIX-based fax/voice management systems.
  • Managed 4 Systems programmers and 5 computer operators in Unix, AS400, MVS mainframe facility.
  • Installed and configured software and hardware for Windows and Unix based point of sale systems.
  • Managed and worked with the Global Delivery team in Argentina supporting Unix and Intel Platforms.
  • Led the UNIX team with server recovery, for the successful Disaster Recovery test.
  • Received promotion to Unix Engineer based upon ability to understand and apply UNIX concepts.
  • Supported Web, E-mail, NT, and UNIX functions for the entire organization.
  • Evaluated, budgeted, purchased, and installed upgrades to the UNIX platforms.
  • Managed the Minnesota office and provided Unix Platform Technical Support for the Midwest.
  • Implemented and provided support of high availability clustering for 5 UNIX environments.
  • Served as the primary UNIX, network, and database administrator.
  • Implemented SNMP, HP OpenView Network Management System on Unix.
  • Background in Linux and Unix Operating system.
  • Maintained and negotiated relationships with hardware and software vendors such as SCO UNIX, HP/Compaq, IBM, Redhat and SUN.
  • Charged with operational support for all corporate midrange UNIX and Windows / Intel-based systems and corporate retail systems.
  • Established method for remote support of customer UNIX systems using a dialup SLIP router.

Show More

37. Parts Inventory

low Demand
Here's how Parts Inventory is used in Technical Services Manager jobs:
  • Project managing the segmentation and transfer of equipment and components parts inventory to Carol Stream production facility.
  • Implemented and Administered computerized parts inventory systems for critical equipment to enable maximized equipment availability.
  • Decreased regional service expenses by managing installation projects, parts inventory, overtime and travel expenses
  • Created technician deployment package integrating site data, report/expense templates and parts inventory sheets.
  • Maintain records necessary for parts inventory and billing department.
  • Managed the installation parts inventory.
  • Maintain appropriate levels of branch parts inventory to support field technician car stocks which led to improved customer service.
  • Managed shop finances, to include P&L statements, forecasts, projections, and parts inventory.
  • Managed repair parts inventory at the central warehouse as well as inventory at five stores and three vendors.
  • Manage spare parts inventory, tool calibration, procedure development, documentation control, and quality assurance.
  • Managed technicians, work schedule, parts inventory, vehicles, weekly reports and selling maintenance contracts.
  • Managed a fleet of 12 vans, 25 technicians, and over $1M in parts inventory.
  • Administer and effectively control department budget, parts inventory in warehouse and in technician vans.
  • Developed and managed parts inventory and controls for manufacturing and for warranty service to clients.
  • Maintained parts inventory, service call scheduling, consumer relations, and warranty processing.
  • Maintain and manages parts inventory with a high degree of accuracy.
  • Reduced repair times by 40% by instituting on-hand parts inventory.
  • Managed technical library and spare parts inventory, Occasional sales.
  • Managed parts inventory in a cost effective manner.
  • Manage Parts Inventory in vehicle.

Show More

38. QA

low Demand
Here's how QA is used in Technical Services Manager jobs:
  • Renewed information as required by Organic certification body, QAI, and completed documentation as required.
  • Managed site-related activities including QA procedures, application development, forecasting and budget.
  • Integrated closely with engineering and QA during product development and post-manufacturing.
  • Managed QA/QC laboratory, analyzing inbound materials for processing.
  • Support QA departments with controlled document and technical support
  • Work closely with QA and development team to help identify, reproduce, and document software bug reports for feature improvements.
  • Acted as a liaison between Upper Management, Manufacturing, and QA to minimize process deviations and resolve in-process issues.
  • Attended daily meeting & studies -Attend Weekly Production/QAQC Meetings with Owner - Issued Weekly report & daily report with LOG book
  • Revitalized an outdated QA manual and inside calibration procedures resulting in a more time effective and thorough set of procedures.
  • Managed technical support, QA and technical writing to ensure customer satisfaction and quality delivery on new product releases.
  • Managed evaluation of imported cement sources (China, Turkey) for market transition, QC/QA and DOT compliance.
  • Developed, managed, trained and supervised plant QA management, promoting both individual and team success.
  • Assisted the QA/QC department in resolving quality issues and close NCR's, reviewed/ updated the B.O.Q.
  • Led and mentored cross-functional team composed of Engineering, QA, IT, and Technical Services.
  • Play integral role in product development activities such as development, QA initiatives and customer support.
  • Provided technical support to customers throughout North America regarding formulas, QA/QC and GMP issues.
  • Maintained documentation to meet requirements for CCOF and QAI (Organic) and FSC registrations.
  • Collaborated with manufacturing, QC/QA, safety, and engineering to achieve plant start-up.
  • Started and developed QA department from scratch to meet Nabisco's requirements.
  • Hired, trained and developed QA staff and conducted performance review.

Show More

39. Training Programs

low Demand
Here's how Training Programs is used in Technical Services Manager jobs:
  • Developed and conducted training programs for employees and outside sales representatives; included manuals and PowerPoint presentations.
  • Scheduled deliveries of new equipment from factory, instituting installations and training programs that interfaced with customers.
  • Developed training programs, hiring guidelines, and technical consulting relating to aerospace quality assurance programs.
  • Fashioned and administered training programs for users to improve productivity and use of software applications.
  • Created and conducted training programs on Photographic Processing Theory, Management and Optimization.
  • Developed and conducted training programs for distributors and sales personnel.
  • Developed technology-training programs for staff, faculty and students.
  • Reduced contracting budget extensively by implementing in-house training programs.
  • Developed performance-based training programs for all organizational levels.
  • Structured information system policies and procedures; instituted IT training programs; and evaluated emerging technologies, products, and services.
  • Developed, implemented, and conducted comprehensive training programs for customers, distributors, and team members in local languages.
  • Organize Technical Support for the Service Organization including Service Bulletins, microfiche, & training programs on new product.
  • Provide and develop effective on-line training programs and manuals for our National Fleet of service and parts providers.
  • Directed the development and implementation of technical support for customer population and training programs for field sales force.
  • Directed the design, assessment, and delivery of training programs for corporate and field office employees.
  • Design Technical Sales Presentations for engineers, customers, trade associations, and internal training programs.
  • Designed training programs, manuals, and procedures to improve the quality/timeliness of technical services.
  • Structured and created new training programs and trained department and regional personnel on new technologies.
  • Developed and implemented product training programs for customers, sales, and service teams.
  • Assessed employee needs for training and then developed training programs for employees.

Show More

40. Vmware

low Demand
Here's how Vmware is used in Technical Services Manager jobs:
  • Managed the VMware ESX v5.5 and Microsoft Hyper-V virtual environment servers, network, and storage.
  • Conducted multiple offshore training classes of support staff in recovery of Windows, VMware and NetBackup.
  • Researched, gained approval and brought VMWare into the production and software development environments.
  • Consolidated servers by installing MS Virtual Server 2005 and VMware.
  • Implemented and supported VMware environment of 26 critical production servers.
  • Release Management Stabilization Provisioned VMWare environments to integrate remote development, database and testing team workflows.
  • Converted 90% of all of the firm's physical servers to virtual machines running on VMware ESX 2.5.4 and VI3.
  • Replicated and tested complex, high risk customer hardware and software configurations in a computer test lab environment using VMware.
  • Managed client environments running Windows Servers in both physical and virtualized (VMware and Hyper-V) environments.
  • Reduced capital investment through VMware virtualization of 75 percent of servers in data center.
  • Architected and implemented VMWare enterprise-wide to decrease costs and increase uptime.
  • Installed/Configured VMware vSphere vCenter 4.1 on three Dell PowerEdge 2950 Servers.
  • Upgraded VMware ESX 3.5 to VMware ESXi 4.0.
  • Provide support for both Linux and Windows based servers as well as virtualization with Xen, VMware and Hyper-V platforms.

Show More

41. Process Improvement

low Demand
Here's how Process Improvement is used in Technical Services Manager jobs:
  • Plan and Implement Process Improvements for Change management, Incident Management, Compliance and Configuration Management and Service Activation and Deactivation.
  • Implemented additional process improvement initiatives to include a centralized process and procedure document database for reference and auditing requests.
  • Key contributor to dramatic turnaround of company, implementing new technologies and process improvement initiatives to ensure success.
  • Initiated and implemented numerous process improvements within department including areas of IT process and performance management.
  • Provided the leadership to develop managing systems for process improvement and organizational effectiveness.
  • Shared all findings with upper management/customer and suggested appropriate methods for process improvements.
  • Implemented strategic initiatives targeting market development, product design, and process improvement.
  • Involved in forecasting, resource capacity planning, and process improvement initiatives.
  • Worked directly with factory owners and upper management to make process improvements.
  • Directed profitability, and developed process improvements resulting in revenue target achievement.
  • Managed equipment calibration and implemented process improvements to manufacturing operations.
  • Planned and organized color submissions and process improvement evaluation trials.
  • Implemented metrics reporting, analysis and continuous process improvement initiatives.
  • Researched, specified and purchased equipment for process improvements.
  • Identified process improvements that resulted in minimizing equipment downtime.
  • Collaborate across Multiple teams for process improvement and standardization.
  • Spearheaded process and quality process improvements for technical staff.
  • Provide leadership for manufacturing process improvement & project management.
  • Developed and implemented process improvements utilizing ITIL methodologies.
  • Led process improvement initiatives for development team.

Show More

42. Voip

low Demand
Here's how Voip is used in Technical Services Manager jobs:
  • Work with facility management to firm dates for hard switch from legacy system to VoIP.
  • Engineered and implemented the VoIP and TDM voice switching network for a wholesale international carrier.
  • Manage CAT 6 voice/data, fiber backbone cabling and VOIP installations for two locations.
  • Converted eighty percent of all phones (approximately 800 total) to VOIP.
  • Procured new VoIP phone system and Cisco network switches.
  • Managed deployment team for the Cisco's VOIP implementation
  • Installed company wide VoIP phone system.
  • Support AT&T cloud based solutions include VOIP, VPN (A and E), MIS, Frame Relay/ATM/MPLS.
  • Maintained In-house equipment (PC's, Servers, VOIP, printers, routers, etc.)
  • Migrated a point to point network to MPLS for 19 locations Implemented VOIP over a MPLS network with Shoretel phone system.
  • Managed the implementation of Cisco VoIP Solution replacing old Nortel PBX system.
  • Managed RFQ on new enterprise VOIP solution consisted of three vendors, Avaya, Mitel, and PAETEC AllWorx.
  • Assisted Voice Services to design and implement company-wide Avaya VoIP services to replace outdated telecom services.
  • Managed, maintained and installed Avaya IPOffice VOIP systems.
  • Re-engineered the data/telecom facilities and operations center as pre-planning for replacing legacy PBX with Avaya VoIP and Modular Messaging systems.
  • Project Manager-Cisco VoIP Phone Rollout DMS Northvale Facility Selected team members, assigned project tasks and action items.
  • Scheduled on-going forwarding of staff phone numbers from legacy Avaya Definity System to new Cisco VoIP System.
  • Manage and maintain all Lucent and Shortel VOIP phone switches Responsible for all I.T.

Show More

43. CRM

low Demand
Here's how CRM is used in Technical Services Manager jobs:
  • Participated in and helped sponsor global standardization project to standardize call center processes and help desk/CRM application configuration.
  • Implemented internal CRM solution and financial software, enhancing accuracy in sales operations and management analysis.
  • Managed technical service provisions for customers throughout Virginia by scheduling service technicians with CRM software.
  • Project Leader, Customer Relationship Management -CRM
  • Managed design, implementation, upgrades, and maintenance of Dynamics CRM, increasing management focus and understanding of expanding markets.
  • Served as a single point-of-contact for customer technical issues via RightNow CRM portal, WebEx sessions and direct phone/email communications.
  • Managed and provided leadership to team of 4-8 technical and business analysts in the delivery of custom hosted CRM solutions.
  • Self-trained on proprietary CRM program, database admin functions, and Crystal Reports customization for more effecting reporting.
  • Reduced costs by providing direct and immediate CRM / EMS / LMS support for systems upgrade.
  • Managed technology projects which included ERP, CRM, application development, & hardware/software implementations.
  • Implemented RightNow Technologies CRM for use by customers and customer support to track service requests.
  • Team contributor to Oracle ERP, MRP and CRM implementation within functional support areas.
  • Marketed CRM software benefits and trained on usage to customers up to VP Level.
  • Developed technical implementation of a custom built SFA / CRM system rolled out internationally.
  • Completed extensive project cost/benefit and risk analysis studies for national CRM and SFA systems.
  • Advised C-Level executives on architecture decisions for a large scale CRM project.
  • Maintain and administer customer relationship management (CRM) systems.
  • Upgraded simple call tracking software to a complete CRM package.
  • Implemented CustomerWise CRM for Incident tracking and problem resolution.
  • Deployed and managed on-premise version of Microsoft CRM 2011.

Show More

44. Computer System

low Demand
Here's how Computer System is used in Technical Services Manager jobs:
  • Trained technicians regarding appropriate preparation, diagnostics and repair of computer systems and completing administrative tasks.
  • Managed and provided technical support for various computer systems and networks operating throughout City.
  • Installed computer systems for new hires and ensured network and telephony connectivity.
  • Handled customized service/technical support services for more than 12,000 computer systems.
  • Maintained, serviced and installed computer systems and computer peripherals.
  • Manage shop inventory using computer system.
  • Evaluated and made recommendations to upper management regarding need for upgrade to telecommunications and computer systems to keep up with growth.
  • Administered control and update of shop and mobile computer system for programming of all radios sold and repaired.
  • Installed, repaired, programmed, and maintained computer systems including designing and installing network cabling.
  • Provided ongoing technical support, upgrades, and maintenance for all electrical and computer systems.
  • Diagnose, write up repair quotes and repair computer systems brought in by customers.
  • Provided managerial and technical support for twelve HP3000 Computer systems throughout the company.
  • Order supplies, track inventory and bill out jobs in computer system.
  • Installed and programmed home theater systems, computer systems and alarm systems.
  • Supported computer systems and network for companies in and around Northwest Arkansas.
  • Operated and maintained all shop equipment, facilities, and computer systems.
  • Design, install, and support the organization's computer systems.
  • Provided systems management for in house HP3000 development computer systems.
  • Managed service crew building and supporting computer systems we built.
  • Entered customer's vehicle problems into ford advanced computer system.

Show More

45. Technical Assistance

low Demand
Here's how Technical Assistance is used in Technical Services Manager jobs:
  • Implemented automatic call distribution, resulting in reduced turnaround time on all incoming technical assistance calls.
  • Provide expert technical assistance to military units during field training exercises and in combat operations.
  • Provided technical assistance for special projects and served as technical adviser for other facility improvements.
  • Developed and implemented field product training program resulting in decreased technical assistance requests.
  • Provided technical assistance to customers as well as production and engineering.
  • Utilize technical assistance data for product management improvements and marketing analysis.
  • Provided technical assistance to Verizon Wireless customers within the retail environment.
  • Managed installation, technical assistance and warranty/repair processes.
  • Provide technical assistance for manufacturing by overseeing QA/QC.
  • Provide consulting and technical assistance with investigations.
  • Provided technical assistance and customer support.
  • Managed process engineering, problem solving / continuous improvement, and provided complaint and technical assistance to customers.
  • Worked with account managers to meet sales goals by providing technical assistance to customers and providing support.
  • Managed 24 IPBX and Contact Center Escalations Engineers in the ShoreTel Technical Assistance Center (TAC).
  • Delivered cell phone repair and technical assistance with screens, charging ports, and operating system installations.
  • Provide hands on technical assistance for large projects and companies, especially at job start ups.
  • Plant Technical Assistance - Procure, calibrate, and repair all production test and laboratory equipment.
  • Provide technical assistance for the order entry engineers, service consultants and account managers.
  • Investigated field service issues providing technical assistance by phone, email, and field visits
  • Provide technical assistance via phone, email and job site visits to contractors.

Show More

46. IP

low Demand
Here's how IP is used in Technical Services Manager jobs:
  • Established and maintained excellent collaborative relationship with major PC vendor resulting in corporate leasing agreement saving 10% per unit purchased.
  • Increased rental equipment availability by 20% by prioritizing repairs based on equipment most in demand reducing capital expenditures accordingly.
  • Tracked equipment downtime, ensuring root cause evaluation; worked closely with Engineering to improve equipment reliability and safety.
  • Improved the department s financial performance through increased service team productivity, efficiency, inventory and equipment management.
  • Retained by organization to mentor new plant manager and provide technical leadership on existing and new project engagements.
  • Managed vendor relationships including contract workforce, technology services and equipment procurement to meet customer goals and requirements.
  • Recognized by executive management for outstanding sales service and consistent leadership in reaching company's monthly goals.
  • Worked with firm leadership on revamping security and privacy policies and adapted the business continuity plan accordingly.
  • Gained proficiency in installing and troubleshooting a variety of video conferencing equipment without prior product knowledge.
  • Managed co-source partner relationships fostering understanding of business needs and implemented solutions that met business requirements.
  • Implemented development environment including, compilers, builds and shell scripting to optimize development capacity.
  • Maintained dealership records and provided information to clients aside from making recommendations regarding their vehicles.
  • Expanded and maintained excellent client and vendor relationships through timely and detailed communication.
  • Coordinated the selection and implementation of quality control equipment such as inspection gauges.
  • Developed enterprise management software designed to meet the needs of membership-based organizations.
  • Supervised Technical Support Specialists and the dialysis related parts and equipment department.
  • Participate in Information Security related committees and attend related seminars and training.
  • Trained and developed co-workers and interacted with senior leadership and cross-functional departments.
  • Configured and maintained all network printing services and other peripheral devices.
  • Managed inventory of fire suppression equipment for fixed-automated and portable systems.

Show More

47. FDA

low Demand
Here's how FDA is used in Technical Services Manager jobs:
  • Company representative at FDA/MHRA inspections.
  • Utilized all types of certified test equipment in a laboratory environment, to verify product conformance to FDA and NIST specifications.
  • Maintained quality systems to keep current FDA, EPA and State of California regulatory registrations, licenses and permits.
  • Performed over 15 FDA Validation Services in the U.S. and U.K. totaling over $150,000 in profitable revenue.
  • Experience in including controls identification, testing, and training for SOX, FDA, & 8th Directive.
  • Drafted licensed products submission technical reports, Annual Product Review chapters and audit responses for FDA & EMA.
  • Key contact for interactions with all regulatory agencies including FDA, EPA, and State of California DHSFD.
  • Used linear regression modeling tools to elevate department ISO and FDA audit performance from substandard to exemplary.
  • Ensured all equipment met calibration, validation requirements per FDA, AABB, and SOP guidelines.
  • Designed and developed in line verification systems for production lines to meet FDA requirements.
  • Led team that successfully responded to an FDA inspection.
  • Act as lead for FDA audits/inspections.
  • Audited and validated installations and integrations ensuring FDA regulatory compliance.
  • Represent Quality Control in Pre-Approval and periodic inspections by the FDA and EMA for plant/product licensure.
  • Worked with R&DManager for NDA approval with FDA including clinical trials.
  • Managed new product validations and scale-ups from bench to multi-ton vessels for FDA (cGMP)-regulated cosmetic and OTC products.

Show More

48. Performance Reviews

low Demand
Here's how Performance Reviews is used in Technical Services Manager jobs:
  • Administered performance reviews and takes corrective action as necessary.
  • Managed all performance reviews and disciplinary activities.
  • Conducted monthly or quarterly metric reporting and service performance reviews with the customer, highlighting service assurance performance in the Americas.
  • Conducted performance reviews of medical clinics servicing clients' accounts based on baseline standards of turnaround time of Exam Results.
  • Field Service Manager - Conducted field service surveys, performance reviews, and client meetings for operational standards.
  • Performed performance reviews, resourcing, budgeting, and work assignments for the clinical statistical programming area.
  • Conducted timely performance reviews of team members, shared feedback and support to ensure delivery as agreed.
  • Tracked progress and provided employee feedback, performance reviews for team members to their respective managers.
  • Developed staff by providing annual appraisals as well as monthly and quarterly performance reviews.
  • Provide leadership and direction to 13 staff members and document progress through performance reviews.
  • Governed a team of 3 dedicated technology resources, including periodic performance reviews.
  • Managed employee resourcing, performance reviews, training, development and budget.
  • Conducted performance reviews of 3 senior engineers, and 5 technicians.
  • Conduct and ensure the completion of performance reviews on schedule.
  • Input regarding position, salary, promotion and performance reviews.
  • Provided personnel management including recruitment and screening, delegating workload, and conducting performance reviews.
  • Team Management Conduct regular 1:1s with team members, provide performance reviews and valuable feedback for continuous improvement.
  • Provided mentoring and training to staff and conducted yearly performance reviews.
  • Conducted six month and yearly performance reviews.

Show More

49. Inventory Management

low Demand
Here's how Inventory Management is used in Technical Services Manager jobs:
  • Manage voice and data technicians* Customer service and billing* Purchasing, inventory management, shipping and receiving
  • Handled inventory management and coordination of customer order with Purchasing, Shipping and Receiving departments.
  • Implemented a computerized MRP system with primary responsibilities for the purchasing and inventory management modules.
  • Configured Data Mart for Decision Support Systems to leverage Forecasting and Inventory Management.
  • Created and implemented asset management processes which included inventory management and procurement standardization.
  • Increased efficiently of company through increased fill rates and proper inventory management.
  • Programmed specialized applications such as point of sale and warehouse inventory management.
  • Analyzed and converted client and third-party databases into proprietary inventory management system.
  • Managed a team of seven business analysts and inventory management staff.
  • Ensured procurement, inbound/outbound logistics and inventory management process are maintained.
  • Managed a large warehouse of parts inventory with inventory management software.
  • Inventory management of warehouse and individual technician's vans.
  • Inventory Management / Allocation / Forecasting.
  • Warehouse Management / Inventory Management.
  • Inventory Management o BOM maintenance, Production Entries o Issues, Transfers, Adjustments, Receiving o Purchasing, Costing.
  • Scheduled repair services, participated in customer communications, and provided inventory management.TECHNICAL SERVICES MANAGER (2002 TO 2004)
  • Provide research, procurement, and inventory management of manufacturer parts for equipment throughout our eight locations.
  • Decrease client down time through regional zoning of field support team and inventory management.
  • Work with vendors and inventory management team to maintain stock and reduce shrink.
  • Created a system for inventory management to improve turnaround time to customers.

Show More

20 Most Common Skill for a Technical Services Manager

Service Department13.4%
New Product Development12.3%
Technical Support12.2%
Customer Service11.7%
Infrastructure7%
Project Management4.9%
PCS4.3%
Service Technicians4.2%

Typical Skill-Sets Required For A Technical Services Manager

RankSkillPercentage of ResumesPercentage
1
1
Service Department
Service Department
9.6%
9.6%
2
2
New Product Development
New Product Development
8.8%
8.8%
3
3
Technical Support
Technical Support
8.7%
8.7%
4
4
Customer Service
Customer Service
8.3%
8.3%
5
5
Infrastructure
Infrastructure
5%
5%
6
6
Project Management
Project Management
3.5%
3.5%
7
7
PCS
PCS
3.1%
3.1%
8
8
Service Technicians
Service Technicians
3%
3%
9
9
Desktop
Desktop
2.9%
2.9%
10
10
Preventative Maintenance
Preventative Maintenance
2%
2%
11
11
Trouble Shooting
Trouble Shooting
2%
2%
12
12
Recovery Procedures
Recovery Procedures
2%
2%
13
13
Service Calls
Service Calls
1.9%
1.9%
14
14
Hvac
Hvac
1.8%
1.8%
15
15
Internet
Internet
1.7%
1.7%
16
16
Setup
Setup
1.6%
1.6%
17
17
R
R
1.4%
1.4%
18
18
Inventory Control
Inventory Control
1.4%
1.4%
19
19
Customer Relations
Customer Relations
1.3%
1.3%
20
20
LAN
LAN
1.3%
1.3%
21
21
SQL
SQL
1.3%
1.3%
22
22
Daily Operations
Daily Operations
1.3%
1.3%
23
23
SAN
SAN
1.2%
1.2%
24
24
Active Directory
Active Directory
1.2%
1.2%
25
25
Technical Staff
Technical Staff
1.2%
1.2%
26
26
Helpdesk
Helpdesk
1.2%
1.2%
27
27
ISO
ISO
1.1%
1.1%
28
28
Customer Base
Customer Base
1.1%
1.1%
29
29
Direct Reports
Direct Reports
1.1%
1.1%
30
30
SLA
SLA
1.1%
1.1%
31
31
Technical Training
Technical Training
1.1%
1.1%
32
32
Osha
Osha
1%
1%
33
33
Novell
Novell
1%
1%
34
34
Cost Savings
Cost Savings
1%
1%
35
35
Customer Complaints
Customer Complaints
1%
1%
36
36
Unix
Unix
1%
1%
37
37
Parts Inventory
Parts Inventory
0.9%
0.9%
38
38
QA
QA
0.9%
0.9%
39
39
Training Programs
Training Programs
0.9%
0.9%
40
40
Vmware
Vmware
0.9%
0.9%
41
41
Process Improvement
Process Improvement
0.9%
0.9%
42
42
Voip
Voip
0.8%
0.8%
43
43
CRM
CRM
0.8%
0.8%
44
44
Computer System
Computer System
0.8%
0.8%
45
45
Technical Assistance
Technical Assistance
0.8%
0.8%
46
46
IP
IP
0.8%
0.8%
47
47
FDA
FDA
0.8%
0.8%
48
48
Performance Reviews
Performance Reviews
0.7%
0.7%
49
49
Inventory Management
Inventory Management
0.7%
0.7%

48,504 Technical Services Manager Jobs

Where do you want to work?