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The differences between technical services managers and delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a technical services manager and a delivery manager. Additionally, a delivery manager has an average salary of $113,280, which is higher than the $104,419 average annual salary of a technical services manager.
The top three skills for a technical services manager include project management, customer service and client facing. The most important skills for a delivery manager are customer service, exceptional client, and project management.
| Technical Services Manager | Delivery Manager | |
| Yearly salary | $104,419 | $113,280 |
| Hourly rate | $50.20 | $54.46 |
| Growth rate | 16% | 16% |
| Number of jobs | 186,807 | 172,434 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A technical services manager is an individual who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Technical services managers and delivery managers have different pay scales, as shown below.
| Technical Services Manager | Delivery Manager | |
| Average salary | $104,419 | $113,280 |
| Salary range | Between $67,000 And $161,000 | Between $82,000 And $156,000 |
| Highest paying City | Philadelphia, PA | San Francisco, CA |
| Highest paying state | Pennsylvania | California |
| Best paying company | Cheniere Energy | Simpson Thacher & Bartlett |
| Best paying industry | Technology | Technology |
There are a few differences between a technical services manager and a delivery manager in terms of educational background:
| Technical Services Manager | Delivery Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between technical services managers' and delivery managers' demographics:
| Technical Services Manager | Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 89.6% Female, 10.4% | Male, 77.2% Female, 22.8% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.7% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |