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The differences between technical services managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a technical services manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $104,419 average annual salary of a technical services manager.
The top three skills for a technical services manager include project management, customer service and client facing. The most important skills for a senior service manager are project management, client relationships, and business development.
| Technical Services Manager | Senior Service Manager | |
| Yearly salary | $104,419 | $129,065 |
| Hourly rate | $50.20 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 186,807 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A technical services manager is an individual who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Technical services managers and senior service managers have different pay scales, as shown below.
| Technical Services Manager | Senior Service Manager | |
| Average salary | $104,419 | $129,065 |
| Salary range | Between $67,000 And $161,000 | Between $92,000 And $179,000 |
| Highest paying City | Philadelphia, PA | San Francisco, CA |
| Highest paying state | Pennsylvania | California |
| Best paying company | Cheniere Energy | NVIDIA |
| Best paying industry | Technology | Professional |
There are a few differences between a technical services manager and a senior service manager in terms of educational background:
| Technical Services Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between technical services managers' and senior service managers' demographics:
| Technical Services Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 89.6% Female, 10.4% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.7% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |