Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical services managers and service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a technical services manager, becoming a service manager takes usually requires 4-6 years. Additionally, a technical services manager has an average salary of $104,419, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a technical services manager include project management, customer service and client facing. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Technical Services Manager | Service Manager | |
| Yearly salary | $104,419 | $74,009 |
| Hourly rate | $50.20 | $35.58 |
| Growth rate | 16% | 6% |
| Number of jobs | 186,807 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
A technical services manager is an individual who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Technical services managers and service managers have different pay scales, as shown below.
| Technical Services Manager | Service Manager | |
| Average salary | $104,419 | $74,009 |
| Salary range | Between $67,000 And $161,000 | Between $47,000 And $116,000 |
| Highest paying City | Philadelphia, PA | San Francisco, CA |
| Highest paying state | Pennsylvania | New York |
| Best paying company | Cheniere Energy | Latham & Watkins |
| Best paying industry | Technology | Technology |
There are a few differences between a technical services manager and a service manager in terms of educational background:
| Technical Services Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between technical services managers' and service managers' demographics:
| Technical Services Manager | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 89.6% Female, 10.4% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.7% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |