What Does A Technical Services Supervisor Do At Texas Department of Public Safety
* Oversee technical staff responsible for participating in the administration of the DPS server platform and infrastructure including, but not limited to, the installation, configuration, and maintenance of various server architectures (Windows/Linux/AIX) in a highly virtualized (VMWare) enterprise environment including Windows Active Directory domains, Storage Area Networks, Cisco UCS, enterprise messaging (Exchange/Lync), enterprise data backup systems (NetBackup, BackupExec), mobile device management (AirWatch) and others.* Monitor and assist with system design, maintenance, security, and disaster recovery plans.* Configure, implement, test, repair, and maintain computer/server hardware/software components and participate in the planning, configuration, and implementation of agency servers.* Assist in information systems security administration and security audit resolutions* Communicate and interact with managers or designees to assist in determining general business, customer specific functional needs that may be satisfied through available or acquirable systems, peripheral equipment, or products currently in operation.* Analyze statistics regarding systems utilization, user support activities, and other data to identify and respond effectively to anomaly conditions, concentrations of activities, problems, and trends.* Analyze existing network and system procedures for efficiency and effectiveness.* Plan and oversee cross-functional agency and other state entities projects, training, and activities, including organizing allocated resources, schedule activities to accomplish major and minor installation/implementation projects according to the needs of the Department, and convey plans and resulting revisions to the affected program/project administrators.* Maintain an accurate, complete manual and electronic documentation of environment and related activities.* Submit reports to ensure IT stakeholders are informed of progress and status.* Formulates logical descriptions of problems and devises optimum solutions.* Maintain awareness of hardware and software product development in the technological industry.* Prepare purchase memoranda and budget recommendations related to Department hardware, software, and maintenance.* Perform other duties as assigned
