Technical services supervisor job description

Summary of Job:

Supervises low voltage electricians and other trades in assembly, installation of Building Automation Systems, Test and Balance, and equipment start-up technicians.

Essential Duties and Responsibilities:
Demonstrate extensive knowledge of quality control Maintains internal and external customer satisfaction by promptly responding to requests and communications Ensures work is being performed in compliance with plans and specifications, verifies scope, materials, and overall job safety Expand knowledge through self - study and through company sponsored training programs Understand the implications of material and labor planning decisions as they affect the financial success of the project Follow all internal and external safety policies Works well in conjunction with field operations manager Read and interpret control drawings, mechanical drawings, and specifications to determine material, tools, and equipment is required to perform tasks Ability to lead a crew Assign tasks and develop project plans Other duties may be assigned

Education and Experience:
Required is a High School diploma or greater.

Skills and Abilities:
Blueprints - Basic understanding of blueprints Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to other's views; Contributes to building a positive team spirit; Puts success of team above own interests Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions Attendance and Punctuality - Is consistently at work and on time

Physical Demands/Working Conditions:
The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.Individuals may need to ride or drive in a vehicle for 2 or more hours at a time depending on position.Individuals working at an outside job site may be exposed to varying temperatures including very hot (above 90 degrees F) or very cold (below 32 degrees F) and all-weather conditions.Individuals may be exposed to: cramped work spaces, contaminants, extremely bright or inadequate lighting conditions, exposure to sounds and noise levels that are distracting or uncomfortable.Performing this job requires frequent use of hands to handle, control or feel objects, tools or controls. Must be able to sit, talk, hear, and stand frequently throughout the day. Must be able to climb, reach above shoulder height, stoop, kneel, crouch or crawl frequently. The position occasionally may require lifting heavy objects (up to 75 pounds) and performing strenuous physical labor under adverse field conditions.Individuals may occasionally be exposed to hazardous conditions, high places and/or hazardous equipment. May work with or around chemicals that require knowledge of safety data sheet.

Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.

+ Department: Division of Comparative Medicine

+ School Area: VP Research

+ Employment Type: Full-Time

+ Employment Category: Exempt

+ Visa Sponsorship Available: No

+ Schedule:

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Information on MIT's COVID-19 vaccination requirement can be found at the bottom of this posting.

SUPERVISOR FOR VETERINARY TECHNICAL SERVICES - LARGE ANIMAL, Division of Comparative Medicine (DCM), to supervise and coordinate--under the direction of the veterinary technical services manager--veterinary technical services in support of DCM and research activities, including assisting with and overseeing sample collection from animals, administration of treatments to animals, anesthesia and surgical support, and other in vivo research techniques. Will coordinate the efforts of and provide training to veterinary technicians who provide these services to investigators; serve as liaison between DCM and investigators using animals; supervise veterinary technicians to ensure competence in providing requested services and promoting compliance with federal and DCM/CAC guidelines; work with research investigators to determine optimal ways to complete research goals; work with other supervisors of veterinary technical services to ensure that veterinary technicians are proficient in the assessment of animal health and welfare, proper health records are being monitored and kept, SOP-dictated or veterinarian prescribed treatments are being administered effectively, and proper follow up is provided; supervise and coordinate technical support for all aspects of large animal program including pharmacy and surgical suite operations; manage schedule for the technicians and ensure adequate coverage for all technical requests and animal care; collaborate on scheduling, evaluating, and adjusting veterinary technicians' work volume; coordinate all record-keeping; and provide training on advanced techniques along with staff veterinarians.

Job Requirements

REQUIRED: two years' applicable experience in a laboratory animal research or other veterinary setting, including experience training others; and excellent interpersonal and organizational skills. PREFERRED: undergraduate degree in animal science, biology, or related field; animal handling and advanced-level technical experience working with large animals and/or NHPs; CVT or LAT certification; and supervisory experience. Job #21883Some weekend and after-hours work will be required.Application material must include a cover letter.Employment is conditional upon the successful completion of a background check, including checking criminal records.9/21/22

The Supervisor, Franchise Technology Services will oversee, mentor, and provide guidance to Support Specialists as they provide technical support for our Brands. Managing incoming technical support calls, responding to escalations, and resolving telecommunications, network, hardware, and software issues.
Responsibilities:

+ Manages assigned staff members including recruiting and hiring, providing employee feedback, handling conflicts, creating/conducting performance reviews and long-range career planning

+ Able to understand, troubleshoot and help Level 1s and 2s with the Restaurant technologies provided to Franchisees

+ Acts as point of contact for problem escalations from IT Support Specialists; mentor specialists regarding customer service, technical direction, and available resources. Takes ownership and sees problem through resolution

+ Provides subject matter expertise and makes regular updates to Knowledge base and Solution articles

+ Assists with development and implementation of policies, processes and metrics needed to reach Franchisees' technology services targets and goals

+ Hiring, training, coaching, and leading Level 2s and Level 1s

+ Develop Team Members and enhance their skill sets to build strong bench

+ Create, monitor, and track and respond to tickets as assigned, using established tools

+ Provide Management, Senior IT Administrators and Engineers information upon request

+ Develop checklist, training guides and other products to assist in developing Level1

+ Managing fixed shift schedules for employee to ensure adequate coverage

+ Monitor customer service stats and follow up on less than satisfactory responses to technician performance

+ Manage staff assignments to either meet or exceed Franchisee's SLA's

Skills & Requirements:

+ ITIL Certification preferred

+ HDI Analysts certification preferred

+ Thorough knowledge of basic office system software, operating systems, and desktop hardware

+ Experience with Point of Sales Systems

+ Weekend & evening support required

+ Requires 4 years of experience in IT. Includes 1 to 2 years of supervisory experience in a lead capacity

+ Experience in leading teams of 7 to 15 IT professionals

+ Proficiency in the Microsoft Suite (Word, PowerPoint, Excel, Access) or similar products