Post job

Technical services supervisor jobs near me - 98 jobs

jobs
Let us run your job search
Sit back and relax while we apply to 100s of jobs for you - $25
  • Maintenance Supervisor

    Asset Living 4.5company rating

    Technical services supervisor job in Dublin, OH

    Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve - inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. MAINTENANCE SUPERVISOR The Maintenance Supervisor is responsible for all maintenance operations of the community, including service requests, preventative maintenance, personnel management, compliance with safety standards, and customer service. The Maintenance Supervisor works alongside the Community Manager in ensuring the responsibility of overseeing the activities of assigned staff and vendors to ensure the maintenance of the property. Essential Duties & Responsibilities Maintenance Management Regular/daily onsite attendance is required Coordinate, schedule, and respond to resident/management requests and work orders Ensure all repairs and replacements necessary for community common areas and units Inspect grounds, buildings, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns. Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs. Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines. Maintain hazard communications program; teach and promote safe work practices Participate in unit inspections as requested Responsible for essential control of community Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc. Assist with the general upkeep, maintenance, and cleaning of office, common areas, and model unit Participate in on-call emergency at community Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.) Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., "walk" units to ensure make-ready and work orders are completed) Personnel Management Under the direction of the Community Manager, supervises, trains, and schedules maintenance activities for maintenance staff Check the work progress of each maintenance staff daily; provide immediate assistance and instruction if needed. Provide Community Manager input regarding employee performance evaluations Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks. Promote harmony and quality job performance of staff through support and effective leadership Customer & Resident Relations Manage excellent customer service and monitor service request turnaround and responsiveness Projects a favorable image of the community to achieve property objectives and public recognition Ensure consistency in dealing with residents on all matters Enforce policies of the community that the immediate supervisor delegates Education/experience High School Diploma or Equivalent EPA & CPO certification required; HVAC desired. Ability to understand and perform all on-site software functions; basic computer skills required. Must have basic knowledge of Fair Housing Laws and OSHA requirements. Physical requirements MS @ Small - Mid Sized Properties with smaller staff While performing the duties of this job, the employee is regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, use wrists, hands, and/or fingers in repeating motions, identify and inspect objects and areas, assess the accuracy, neatness, and thoroughness of work assigned, and be able to work overtime, weekends, and night hours (on-call property emergencies). The employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, ascend and descend stairs, ladders, ramps, step stools, etc., work in an overhead position and/or reach, operate machinery and power tools, operate motor vehicles and/or golf carts, adjust and move objects of 100+ lbs. in all directions, lift and place objects of 100+ lbs., exposed to outdoor weather elements (wind, precipitation) including low and high temperatures, and exposed to hazardous chemicals. The employee is occasionally required to remain in a stationary position, such as standing or sitting, for prolonged periods. MS @ Large Sized Properties with large staff While performing the duties of this job, the employee is regularly required to move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, identify and inspect objects and areas, and assess the accuracy, neatness, and thoroughness of work assigned. The employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, ascend and descend stairs, ladders, ramps, step stools, etc., traverse flat and uneven terrain, work in an overhead position and/or reach, use wrists, hands and fingers in repeating motions, operate machinery and power tools, operate motor vehicles and/or golf carts, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals and be able to work overtime, weekends and night hours (on-call property emergencies). The employee is occasionally required to remain in a stationary position, such as standing or sitting, for prolonged periods, lifting and placing objects of 100+ lbs., and adjusting and moving objects of 100+ lbs. in all directions, and exposure to hazardous chemicals License/equipment Must have reliable transportation due to the emergency on-call requirement. At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual's relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays. Salary Range: $25 per hour to $30 per hour This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. PandoLogic. Category:Building Maintenance, Keywords:Building Maintenance Supervisor, Location:Dublin, OH-43017
    $25-30 hourly 1d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • ITS Epic Willow Inpatient Pharmacist Analyst II - Remote

    Promedica Children's Specialist

    Remote technical services supervisor job

    Department: ITS Provider Opex Weekly Hours: 40 Status: Full time Shift: Days (United States of America) As the IT Epic Pharmacy Analyst II, you participate in planning, designing, developing, training, implementing, communicating, supporting, and evaluating existing or new functionality related to assigned applications. You ensure test scripts are created, reviewed, and updated to reflect proposed workflow solutions. In this role, you will serve as a mentor for IT staff and support and review their work as needed. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. This position can be worked remote. SCHEDULE: - Monday- Friday 8am - 4:30 pm EST - on call Monday- Monday, 8 week rotation REQUIREMENTS Masters in pharmacology 3 years of acute care or retail experience Clinical Pharmacy license Certification: Outpatient Analyst will have Willow Ambulatory Certification. Inpatient Analyst will have Epic Willow Inpatient Certification in their primary application. Obtaining and maintenance of Epic Certification in the primary application is a mandatory job requirement. Obtaining and maintenance of a secondary or supporting Epic Certification will be at the discretion of leadership. PREFERRED REQUIREMENTS PhD in pharmacology IT experience Project management and leadership experience 5 years of acute care or retail experience 3 years of experience in information technology Epic Willow Inpatient Certified Salary Range: $104,000 - $166,400 We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts. ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact ************************ Equal Opportunity Employer/Drug-Free Workplace
    $104k-166.4k yearly Auto-Apply 3d ago
  • Technical Service Manager - Cushioning North Central (Remote)

    Sealed Air 4.4company rating

    Remote technical services supervisor job

    Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit ****************** Lead and manage the service of the company's equipment platforms within the defined geographical area. Ensure consistent, profitable growth in sales and service revenues through positive planning, deployment, and management of service personnel. The main responsibilities are to manage the service personnel in technical attributes, account development, and managing assets. Job Description Support innovative existing solutions for Regional customers to optimize operational efficiency and product protection Develop requirements for service levels by location by developing service strategies to ensure they are in line with local and national service standards. Promote multiple cross-product opportunities and projects. Interact with national and regional sales, distributors, manufacturing, marketing, sales coordinators, and customer service to enable an appropriate level of customer support. Coordinate installs with local regions to ensure the efficacy of resources and labor. Track and Communicate issues with our Regional customers to take ownership of engineering, marketing, and the local Sales team. Develop strategies on service levels for all Regional Customers. Develop metrics to monitor the success of the Regional service strategy for all customers and programs. Identify and communicate with local customer contacts on the success of our service levels. Qualifications BA/BS Degree; MBS preferred 3+ years of experience in people or project management 3+ years of MS Office Suite 2+ years of Distribution sales Valid Driver's License Ability to travel 50-60% (3 days per week) ADDITIONAL QUALIFICATIONS: A strong set of ethics and values, integrity, and trust Results-driven. Performance Management. Ability to make tough decisions Exude Executive Presence Model Leadership Behaviors Strong business acumen with a drive to achieve results Excellent presentation and communication skills (all levels) Customer focus / working knowledge with management of corporate strategic accounts Strong organizational skills Organizational credibility Inspired leadership: a demonstrated ability to coach & lead through others to get results. Effective at working with others to achieve shared goals in a matrix structure. Project Management: ability to coordinate and drive several initiatives in a dynamic and often ambiguous environment. Uses process and pragmatism to maintain prioritization and alignment in terms of executing work. Requisition id: 52039 Relocation: No Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. *Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at **********************. LINK1 MON1
    $93k-143k yearly est. Easy Apply 60d+ ago
  • ITS Epic Willow Ambulatory and Specialty Pharmacist Analyst II - Remote

    Promedica Health System 4.6company rating

    Remote technical services supervisor job

    **Department:** ITS Provider Opex **Weekly Hours:** 40 **Status:** Full time **Shift:** Days (United States of America) **Pay Grade:** $50.00 - $82.40 As the IT Epic Pharmacy Analyst II, you participate in planning, designing, developing, training, implementing, communicating, supporting, and evaluating existing or new functionality related to assigned applications. You ensure test scripts are created, reviewed, and updated to reflect proposed workflow solutions. In this role, you will serve as a mentor for IT staff and support and review their work as needed. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. This position can be worked remote. SCHEDULE: + Monday- Friday 8am - 4:30 pm EST + on call Monday- Monday, 8 week rotation REQUIREMENTS + Masters in pharmacology + 3 years of acute care or retail experience + Clinical Pharmacy license + Outpatient Analyst will have Willow Ambulatory Certification. Inpatient Analyst will have Epic Willow Inpatient Certification in their primary application. Obtaining and maintenance of Epic Certification in the primary application is a mandatory job requirement. Obtaining and maintenance of a secondary or supporting Epic Certification will be at the discretion of leadership. PREFERRED REQUIREMENTS + PhD in pharmacology + IT experience + Project management and leadership experience + 5 years of acute care or retail experience + 3 years of experience in information technology + Epic Willow Specialty Certified + Epic Willow Ambulatory Certified Salary Range: $104,000 - $166,400 We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts. **ProMedica** is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (****************************************************** . **Benefits:** We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact **************************** Equal Opportunity Employer/Drug-Free Workplace
    $47k-73k yearly est. 10d ago
  • Technical Integration Services Support (Remote)

    Dev 4.2company rating

    Remote technical services supervisor job

    Smartrecruiters SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform. SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all. Job Description As Technical Integration Services Consultant, you will work with our largest customers. Many of them are looking to disrupt their recruiting and HR processes, and you will help them continue to achieve this. You will be responsible for troubleshooting integration bugs, implementing code fixes, and communicating with clients to help with training and guidance. It is a rewarding role that allows you to work closely with our clients while improving your technical skills. This is a fully remote role and candidates may be located anywhere in the US with the east coast preferred. What you'll deliver: identify integration issues and implement code fixes, using a middleware platform. This includes communicating with customers discussing issues over phone and email. enhance and update SmartRecruiters integrations, improving designs for error handling, migrating to new APIs, and optimizing for better scalability to name a few. Work with Project Managers to plan, coordinate and deliver all customer integrations between SmartRecruiters and other global HR vendors. regularly meet with team members and the client to deliver status updates, resolve project issues and design solutions. create and improve existing documentation for integrations. collaborate with SmartRecruiters' engineers to ensure product releases are available in our API and properly tested. Qualifications You have been successful in identifying and fixing technical issues. This can include investigating areas within integrations, SSO and data migrations. You have experience in a support role communicating over email and phone with clients. You have experience writing scripts and code in a language or middleware platform. You have understanding of and experience with application integration technologies and projects is preferred. You have prior experience in SaaS / On-Demand applications You are able to work independently, manage projects and communicate technical issues to non-technical people. You have experience working in a fast paced environment with the ability to manage multiple concurrent projects. Customer satisfaction and problem solving skills are essential. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $51k-85k yearly est. 60d+ ago
  • Manager, Technical Services

    Impact Technologies 4.5company rating

    Technical services supervisor job in Columbus, OH

    About impact.com: impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action. You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience. What You'll Do: Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience. Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed. Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes. Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle. Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication. Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale. Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability. Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands. Contribute to the development of tools, reporting, and internal enablement that improves troubleshooting and empowers partner teams. What You Bring: Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience. Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities. Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred. Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms. Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems. Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues. Experience leading teams in fast-paced, high-volume support or technical services environments. Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner. A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity. Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes. Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_Columbus
    $110k-135k yearly Auto-Apply 7d ago
  • Technical Support Supervisor-2

    Fortna 3.8company rating

    Remote technical services supervisor job

    FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services. At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. This position will be responsible for providing leadership to Client Support Team Leads and Specialists, building and maintaining strong relationships with Fortna clients, active monitoring of client systems and follow through of case resolution. PRIMARY RESPONSIBILITIES INCLUDE: Management Providing guidance to all associates within the department so they have the tools to do their jobs most effectively. Maintaining organization within the Client Support department to ensure the department runs most efficiently and effectively. Monitoring inbound call queue and email queue. Monitoring staff for optimal ASA. Keeping Client Support associates informed of information handed down from senior management. Ensuring that proper daily staffing is maintained regarding time-off and volume needs. Holding weekly meetings with the Client Support team to go over cases, and other topics needed to be discussed. Participating with potential new hire interviews. Coordinating internal project work with team and Manager of Client Support Services. Managing client education through training webinars. Maintaining a responsible financial structure of the Client Support team and expenditures. Managing staffing requirements and planned development based on future new and existing client growth. Strengthening relationships between departments. Team Leadership Helping during critical client issues in keeping multiple departments engaged so a most efficient resolution can be obtained. Providing guidance to Team Leads and Client Support Specialists with new and existing cases to help bring them to an efficient resolution. Holding training sessions with associates to help them better understand existing and new technologies. Developing new processes as needed to keep Client Support ahead of the technology curve. Managing the transition from delivery to support with new and existing client projects. Client Relationship Traveling to client sites when a Fortna Client Support presence is required. Keeping Client relationships in the forefront - maintaining contact with key client stakeholders. Reviewing year-end review report with clients to provide leadership on areas needing improvement and also commend on successes made. Providing clients with month end reviews of their cases for each month. REQUIRED QUALIFICATIONS: Proven leadership skills Experience in handling client cases Detailed knowledge of the entire case process Proficiency with generating, reading and understanding reports. Exceptional communication skills (verbal & written). Ability to motivate and maintain a high level of team member engagement. Ability to multi-task efficiently. Proficient with all Fortna related applications (MS office, vpn clients, etc.). Have the ability to follow direction accurately and efficiently. Ability to work under stressful conditions and react appropriately. Detail oriented. WORKING CONDITIONS: When duties are performed in a typical office environment, extended periods of sitting at a desk and viewing a computer screen will be required. Also required is the ability to talk and hear, in person and by telephone; use of hands to handle, feel, or operate standard office equipment; and ability to reach with hands and arms. Associates are frequently required to walk and stand. The noise level in this work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This position description should not be considered all-inclusive. The base salary range for this role is $100,700 to $151,100. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance. This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor. It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.
    $100.7k-151.1k yearly Auto-Apply 37d ago
  • Technology Services Analyst

    Greystar 4.7company rating

    Remote technical services supervisor job

    Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit ***************** SUMMARY The Technology Services Analyst will participate in establishing and defining system improvement requirements for the Company's Property Management Software platforms by gathering, analyzing and reporting on data from clients, on-site and corporate team members. The Technology Services Analyst will assist in prioritizing projects related to system enhancements that will advance Property Management Software platforms to meet the organization's needs. JOB DESCRIPTION Partners with Product Management teams to develop strategies to improve product adoption for the RealPage, Yardi and Entrata software platforms. Develops effective communication templates, promotional materials and engaging presentations. Prioritize Property Management Software improvement projects to meet everchanging needs of the Company. Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software to the organization. Collaborates on a regular basis with internal resource teams including but not limited to: Software Training, Operations, Conversions, and on-site and corporate team members. Effectively engage and communicate with internal and external customers/clients. Builds and maintains relationships with intra-departmental groups to support shared goals. Actively contributes to team effectiveness by identifying issues and providing feedback and recommendations for system improvements, solutions, and course of action. Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders. Occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position Knowledge, Skills, Abilities: Minimum 3 years residential property management experience Advanced knowledge of Yardi, RealPage and Entrata product suites Strong quantitative and technical/computer skills (including proficiency in Microsoft Excel, PowerPoint and project management software) Public speaking - Ability to speak to large groups of people with confidence Creativity, problem-solving and effective communication skills are essential Proficiency in managing multiple timelines and projects simultaneously, setting priorities, and working with little or no direct supervision Excellent organizational and follow-up skills, ability to set and manage multiple priorities, and oversee detailed project and other intricate plans Demonstrated successful collaboration with multiple teams Project management experience a plus #LI-RS1 The salary range for this position is $63,000 - $80,000 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions : In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions : In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to ******************. ANTICIPATED CLOSING DATE February 12, 2026 This date may be subject to change due to evolving business needs.
    $63k-80k yearly Auto-Apply 5d ago
  • Technical Support Supervisor-2

    Material Handling Systems 4.2company rating

    Remote technical services supervisor job

    FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services. At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. This position will be responsible for providing leadership to Client Support Team Leads and Specialists, building and maintaining strong relationships with Fortna clients, active monitoring of client systems and follow through of case resolution. PRIMARY RESPONSIBILITIES INCLUDE: Management Providing guidance to all associates within the department so they have the tools to do their jobs most effectively. Maintaining organization within the Client Support department to ensure the department runs most efficiently and effectively. Monitoring inbound call queue and email queue. Monitoring staff for optimal ASA. Keeping Client Support associates informed of information handed down from senior management. Ensuring that proper daily staffing is maintained regarding time-off and volume needs. Holding weekly meetings with the Client Support team to go over cases, and other topics needed to be discussed. Participating with potential new hire interviews. Coordinating internal project work with team and Manager of Client Support Services. Managing client education through training webinars. Maintaining a responsible financial structure of the Client Support team and expenditures. Managing staffing requirements and planned development based on future new and existing client growth. Strengthening relationships between departments. Team Leadership Helping during critical client issues in keeping multiple departments engaged so a most efficient resolution can be obtained. Providing guidance to Team Leads and Client Support Specialists with new and existing cases to help bring them to an efficient resolution. Holding training sessions with associates to help them better understand existing and new technologies. Developing new processes as needed to keep Client Support ahead of the technology curve. Managing the transition from delivery to support with new and existing client projects. Client Relationship Traveling to client sites when a Fortna Client Support presence is required. Keeping Client relationships in the forefront - maintaining contact with key client stakeholders. Reviewing year-end review report with clients to provide leadership on areas needing improvement and also commend on successes made. Providing clients with month end reviews of their cases for each month. REQUIRED QUALIFICATIONS: Proven leadership skills Experience in handling client cases Detailed knowledge of the entire case process Proficiency with generating, reading and understanding reports. Exceptional communication skills (verbal & written). Ability to motivate and maintain a high level of team member engagement. Ability to multi-task efficiently. Proficient with all Fortna related applications (MS office, vpn clients, etc.). Have the ability to follow direction accurately and efficiently. Ability to work under stressful conditions and react appropriately. Detail oriented. WORKING CONDITIONS: When duties are performed in a typical office environment, extended periods of sitting at a desk and viewing a computer screen will be required. Also required is the ability to talk and hear, in person and by telephone; use of hands to handle, feel, or operate standard office equipment; and ability to reach with hands and arms. Associates are frequently required to walk and stand. The noise level in this work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This position description should not be considered all-inclusive. The base salary range for this role is $100,700 to $151,100. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance. This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor. It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.
    $100.7k-151.1k yearly Auto-Apply 37d ago
  • Technical Services Analyst

    Enertia Software com 3.5company rating

    Remote technical services supervisor job

    Full-time Description The Technical Services Analyst will work closely with the Technical Services Team to provide reporting, integration, and workflow solutions. This individual should have strong analytical skills, strong communication and organizational skills, and excellent time management abilities. Duties/Responsibilities Work closely with internal teams and client teams to gather requirements and execute them into the company's Technical Services solutions Understand concepts for designing, implementing, and supporting integration, reporting and workflow solutions based on business requirements Collaborate with other Technical Services staff for maximum output and efficiency Communicate effectively with technical and non-technical team members Plan and execute client deployments, training, and custom solution development Required Skills/Abilities Experience with the Excel, SQL Server, and SQL Server Reporting Services (SSRS) Familiarity with SQL Data Tools and Report Builder Strong Data Validation skills and proficient in Excel Ability to read and understand database structures Strong self-organization and self-management skills Experience with Finance and Accounting concepts Exposure to Oil and Gas upstream is a plus Education and Experience Bachelor's degree in Computer Science or a related discipline 2+ years of experience in technical support Physical Requirements This is a full-time position with standard daytime working hours Prolonged periods sitting at a desk and working on a computer Ability and accessibility to work remotely or in the office as required
    $46k-64k yearly est. 60d+ ago
  • Senior Tech Sales Support Specialist, EP

    Boston Scientific 4.7company rating

    Remote technical services supervisor job

    Additional Location(s): US-MN-Maple Grove Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. About the role: Provide industry-leading technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field personnel and other internal customers. Help our customers use our products by providing immediate, accurate, and up-to-date information regarding current EP products and systems, assisting with troubleshooting, problem solving, and product performance assessments. Work model, sponsorship, relocation: This role follows a remote work mode. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Your responsibilities will include: ● Provide top technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field staff and internal clients through various channels (phone, chat, email), Monday-Friday, for a shift during the hours of 6:30 a.m.-5:00 p.m. CST. ● Handle stressful inquiries and situations to ensure positive results. ● Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise. ● Train and support EP personnel via calls, written communications, and field assistance. ● Document and evaluate inquiries, comments, and concerns; identify quality-related product complaints. ● Maintain proficiency in all current and upcoming products, including investigational studies and industry trends. ● Lead, coach, review work, and mentor less experienced or new staff members. ● Develop business processes, maintain the knowledge base, and create peer training materials. Qualifications: Required qualifications: ● Minimum of three years' experience in Electrophysiology (EP) or relevant clinical practice, with strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting. ● Proven expertise in technical problem solving, coupled with a demonstrated commitment to advocating for and empathizing with Boston Scientific EP field personnel and internal customers. ● Extensive experience in troubleshooting and providing clinical guidance within an Electrophysiology (EP) laboratory setting. ● Ability to work independently with minimal supervision, maintain organization, and consistently deliver results on schedule. ● Demonstrated adaptability and flexibility, effectively contributing to a newly established team within a rapidly expanding division. ● Ability to work with ambiguity and incomplete information. ● Recognizes opportunities for improvement and recommends effective solutions. ● Displays enthusiasm for Electrophysiology (EP), acknowledging the positive impact our products have on patients and healthcare professionals. ● Proven success working remotely from a dedicated home office; remote experience preferred. Preferred qualifications: ● Bachelor's degree in a related clinical or technical discipline. ● Experience supporting global teams or cross-functional projects within the medical device or healthcare industry. ● Familiarity with complaint-handling systems or CRM databases. ● Demonstrated leadership or peer mentorship experience. Requisition ID: 620519 Minimum Salary: $ 82600 Maximum Salary: $ 156900 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see ******************************* vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination. Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law. Nearest Major Market: Minneapolis Job Segment: Electrophysiology, Technical Support, CRM, Medical Device, Laboratory, Healthcare, Technology, Science
    $82.6k-156.9k yearly 30d ago
  • Regional Supervisor, Technical Support

    Rheem Manufacturing 4.8company rating

    Remote technical services supervisor job

    The Regional Supervisor, Technical Support will manage a team of District Technical Representatives (DTR) while continuing to develop and lead the execution of product support strategies that will help Rheem obtain global and divisional key initiatives. This position will lead the DTRs by providing coaching, training, and mentorship to make them a highly effective sales support staff. The role will be customer facing and will require a strong customer-focused mentality. This position will serve Air Division. This position is field based, supporting the (East or West) region. The position should reside near a major airport within the region. • Bachelor's degree in related field highly preferred, however experience in similar function may supplement degree • Degree in the HVAC industry preferred, but not required. • 5+ years related HVAC experience in a technical capacity is required. • Experience in a leadership role in technical or business operations required • Experience in preventative maintenance, installation, and repair of heating, ventilating or air conditioning systems. • Experience in HVAC Wholesale distribution. • Instructional or training experience. • Good listener, self-motivation, strong communicator via verbal and written conversations • Able to deal with a variety of people and situations in a positive, collaborative, and open-minded manner. • Well organized and professionally represent the company. • Ability to think critically and logically under pressure. • Solid knowledge of Microsoft Suite - word, teams, excel, outlook, PowerPoint • Effective multi-tasking and problem-solving skills. • Travel to customer locations and worksites as needed, approx. 50% • Ability to work collaboratively in a team-oriented environment • Commitment to excellent customer service and embodying company values • Must possess excellent communication, business presentation and public speaking skills • Ability to develop training materials, presentations, reports, and other related documentation and collateral. • Required to read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines Physical Requirements: • Regularly lift and/or move up to 50 lbs., stand, walk, and sit. Frequently required to use hands to touch, handle, and feel, and to reach with hands and arms • Exposure to extreme temperatures, dirt, dust, fumes, and loud noises • Ability to access spaces where equipment is installed, including but not limited to rooftops, attics, and crawl spaces The pay scale for this position $74,800 - $137,268. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria. #LI-AM2 #LI-Remote • Establish and manage DTR key performance initiatives (KPIs), and Individual personal development goals. • Develop and standardize technical support processes and procedures across business unit • Train and mentor District Technical Representative. • Oversee the service cases, ensuring timely response and resolution of customer issues. • Monitor service activities to ensure compliance with company standards and customer expectations. • Coordinate and route projects and complex customer issues as appropriate within the team and act as the single point of escalation for issues requiring additional support. • Lead the communication of technical issues and results to internal staff, management, and vendors in a simple easy to understand manner. • Assign & lead the development of training curriculum and training class schedules, aligning to Rheem's sustainability training initiative, and holding the team accountable for reporting numbers in CRM and / or LMS. • Develop and maintain strong relationships with vendors, engaging with them as needed to ensure up-to-date product knowledge. • Manage customer relationships, provide solutions for customer escalations, and track customer satisfaction. Regularly contact customers to evaluate service performance, solve issues, and seek opportunities for improvement. • Coordinate with sales and marketing director to develop, schedule, and conduct training sessions for both internal staff and customers on equipment lines. • Work closely with cross-functional teams to address technical challenges and support the achievement of sales and company objectives. • Participate in trade shows or expo presentations, seminars, and education that promote the image of the company and its products and services • Perform other related duties as required and assigned.
    $74.8k-137.3k yearly Auto-Apply 60d+ ago
  • Technical Team Lead, Services Technology

    Pure Risk Management 4.0company rating

    Remote technical services supervisor job

    We are seeking a highly experienced Tech Lead with strong DevOps and operational support skills to join our team. This role is ideal for a Salesforce professional with hands-on development experience, strong problem-solving abilities, and a passion for maintaining robust, high-performing systems. You will be responsible for reviewing code, managing CI/CD pipelines, supporting production operations, and keeping our Salesforce environment secure and up to date. You will also own the vision and strategy for maintaining and continuously improving system health and performance. Key Responsibilities Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements. Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components. Assist with each release cycle to implement and deploy new/updates to existing applications and code. Conduct thorough code reviews to ensure adherence to established coding standards. Own and maintain CI/CD pipelines; manage deployments and automation workflows. Define, lead, and drive the roadmap for system health, security, ensuring long-term performance, scalability, hygiene, and reliability. Handle operational requests and respond to queries from cross-functional teams. Troubleshoot and resolve production issues escalated from Level 1 support. Proactively monitor and improve system health and performance. Identify and address security vulnerabilities, technical debt, and areas for improvement. Track Salesforce platform releases and assess their impact on our org. Qualifications & Experience Ideally 8+ years, minimum 5 years of hands-on experience working with Salesforce, middleware, and cloud-based software implementations. Salesforce certifications like Salesforce Admin, PD1 and PD2 preferred. Proven experience in integrating Salesforce with external systems and middleware solutions. Technical Skills Strong hands-on expertise in APEX, SOQL, SOSL, and Lightning Web Components (LWC). Working knowledge of LWC lifecycle, events, wire methods, and public properties. Proficient in Lightning Aura Components, Apex Classes, Triggers, Batch Apex, and Test Classes. Understanding of enterprise design patterns and security models in Salesforce. Experience with Sales Cloud and Service Cloud (Service Cloud preferred). Working knowledge on Salesforce DevOps tools like Gearset, Flosum or Copado Knowledge of technology best practices, implementation standards, and change management. Soft Skills Excellent verbal and written communication skills. Strong organizational and multitasking capabilities. Ability to prioritize and manage multiple projects effectively. Proven ability to build strong working relationships with team members and stakeholders. The base salary for this role can range from $85,000 to $105,000 based on a full-time work schedule. An individual's ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience To ensure a successful onboarding experience, all new hires must work onsite at one of our offices during their first week of employment. Candidates should apply only if they are able to meet this requirement. Want to Learn More? [Our Values] [Our Benefits] [Our Community Impact] [Our Leadership]
    $85k-105k yearly Auto-Apply 9d ago
  • Senior Technical Support Specialist

    Conversica 4.2company rating

    Remote technical services supervisor job

    As a Tier 2 Senior Technical Support Specialist, you are a technical expert on Conversica's customer support team. You have top-tier diagnostic and troubleshooting skills and a passion for providing best-in-class support and practical solutions for the trickiest tickets. You are proactive, curious, detail-oriented, and a creative problem-solver. You have a lot of knowledge and share it freely and easily - being an SME motivates you. You value teamwork and you are energized about working cross-functionally with other teams to solve problems and achieve great outcomes. If you are passionate about technology and want to impact an evolving support team, this organization is right for you. This is a U.S. based role designed for candidates in the Pacific or Mountain time zones to support full-day technical coverage.Responsibilities Troubleshoot and diagnose non-standard and complex technical issues using internal tools, SQL queries, and external resources. Engage with customers, partners, and internal contacts via email, phone, and live chat to deliver a next-level support experience. Serve as the primary escalation point for Tier 1, handling escalated tickets with professionalism and empathy. Triage and escalate bug and problem tickets to Product and Engineering, including reproducing issues, documenting root causes, and recommending potential fixes. Proactively communicate escalations, outages, and their business impact to leadership and affected stakeholders. Partner with Product, Engineering, and Customer Success teams on high-priority tickets and systemic product improvements. Cultivate a deep knowledge of Conversica's software and mentor Tier 1 support staff, sharing knowledge and coaching on advanced troubleshooting. Analyze ticket trends, conduct root cause analysis, and propose long-term solutions to prevent repeat issues. Document ticket notes and customer interactions thoroughly and accurately in the support ticketing system. Write and contribute content to the knowledge base, including advanced troubleshooting guides and escalation playbooks. Assist customers with navigation and troubleshooting as needed, but primarily focus on resolving complex and escalated issues. Apply account optimizations and customizations submitted internally by the Customer Success team. Qualifications 3+ years experience in a SaaS technical support role required. Proven technical aptitude with ability to troubleshoot and resolve complex issues independently. Knowledge of sales and marketing tech stacks, including marketing automation platforms, CRMs, and integrations. Strong understanding of logic functions and ability to create formulas. Proficient in SQL with ability to write, test, and troubleshoot queries. Experience using ticketing systems such as Zendesk, JIRA, or ServiceNow. Strong problem-solving, critical thinking, and time-management skills. Excellent written and verbal communicator; able to deliver clear, empathetic, and professional customer interactions. Experience mentoring or training Tier 1 support staff preferred. Self-motivated and able to work independently or cross-functionally in fast-paced environments. High school diploma or equivalent with relevant work experience. Associate degree or higher preferred. Availability to work Pacific or Mountain time zone hours. Our compensation reflects the cost of labor across several US geographic markets. This is a full-time, hourly non-exempt position. The hourly rate ranges from $28.00 - $31.00 Pay is based on a number of factors, including market location and job-related knowledge, skills, and experience. Conversica offers comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity.
    $28-31 hourly Auto-Apply 30d ago
  • Technical Coordinator - Equipment Services

    Kokosing 4.4company rating

    Technical services supervisor job in Fredericktown, OH

    Kokosing (***************** is one of America's 40 largest General Contractors and services a broad spectrum of clients in both the private and public business sectors. Kokosing's services include heavy civil/industrial construction such as highways, bridges, underground utilities, water/wastewater facilities, and marine construction. For over 70 years, Kokosing has successfully attracted the most qualified technical personnel in the construction industry by offering visible challenges, superior quality, and attractive rewards. With over $2.8 billion in annual sales and a commitment to its workforce, Kokosing is the winning team. Job Description: Position Summary: The Technical Coordinator serves as a key liaison between Kokosing Construction Company (KCC) and Original Equipment Manufacturer (OEM) dealerships, ensuring timely resolution of equipment-related service requests and technical issues. This role supports field operations and shops by managing technical documentation, coordinating service activities, and facilitating communication across departments and external partners. Key Responsibilities:Service Coordination: Coordinate all service request activities between KCC and OEM dealerships to resolve product issues efficiently and effectively. Warranty Oversight Review the Weekly Warranty Expiring Report and communicate relevant updates to stakeholders to ensure timely action. Track common warranty related occurrences that could affect fleet and communicate back to responsible dealer for support/scheduling. Oil Analysis Support: Act as the primary point of contact for the Oil Analysis Expert, relaying findings and troubleshooting guidance to field personnel. Technical Documentation Management: Review and upload Product Service Reports (PSRs) to SharePoint. Maintain up-to-date parts and service manuals on SharePoint for easy access by the team. Information Distribution: Control and distribute technical information, including electronic service publications and OEM service letters, in coordination with support operations. Field Support: Provide occasional on-site assistance to field service technicians during complex troubleshooting scenarios. Product Modifications: Serve as the point of contact for product modifications, including fabrication and customizations, ensuring proper documentation and communication. Service Inquiry Handling: Respond to incoming service-related questions from shops and field personnel. Address basic inquiries and escalate complex issues to the Equipment Manager as needed. Fault Code Monitoring and Analysis: Monitor equipment fault codes using telematics and diagnostic tools. Analyze fault trends and escalate recurring or critical issues to appropriate service teams. Provide guidance to field technicians based on fault code data and assist in developing proactive maintenance strategies. Remote Service Troubleshooting: Utilize TeamViewer to assist in troubleshooting of issues w/technicians in field and remote shop operations. Work with team to develop OEM remote services program to drive innovation in preparation of making repairs in field. Qualifications: Basic understanding of the heavy earthmoving industry. Completion of foundational courses in engines, hydraulics, and electrical systems. Strong organizational and communication skills. Ability to travel occasionally to support field operations. Basic knowledge of Microsoft Programs, Outlook, Word, Excel, Etc. Previous experience with OEM service software (CAT ET, JD Service Advisor, Cummins Insite) Kokosing is an equal employment opportunity/affirmative action federal and state contractor. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class.
    $71k-90k yearly est. Auto-Apply 9d ago
  • Technical Applications Supervisor, East

    Danaher 4.6company rating

    Remote technical services supervisor job

    Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Technical Applications Supervisor is responsible for the supervision of a team of Field Technical Applications Specialist to ensure that customer needs and expectations are met in a timely manner. The role will oversee the installation of all instruments, training of operators in the use of Beckman Coulter diagnostic equipment and providing ongoing support to customers. The Supervisor ensures the department's regulatory requirements, policies, and procedures are adhered to, certifying all Technical Application Specialists activities comply with established Standard of Work. This position reports to the East Area Applications Manager and is part of the East Area Applications Team located in the Eastern United States and will be working remotely to cover the US Mid-Atlantic Region with up to 80% travel . In this role, you will have the opportunity to: Lead and develop a team of Applications Associates while demonstrating teamwork with other Technical Applications Supervisors and Managers. Align with the top-level goals and objectives of Beckman Coulter and perform Daily Management to successfully achieve our goals. Learn and grow business and technical skills to achieve own career goals. The essential requirements of the job include: Bachelor's degree in Laboratory Science plus 5+ years of field diagnostics experience OR Masters degree with 3+ years of field diagnostic experience. Previous Diagnostic Laboratory experience in at least one area (Clinical Chemistry, Clinical Hematology, Clinical Urinalysis or Clinical Immunoassay). Demonstrated experience in team projects as a primary participant, lead of a team project or individual project that made a positive impact to the organization or department. Travel, Motor Vehicle Record & Physical/Environment Requirements: This position requires up to 50% flying and/or driving travel, which includes overnight stays. Travel will primarily be within the territory and at times outside the Mid-Atlantic Area. Must have a valid driver's license with an acceptable driving record. Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms. It would be a plus if you also possess previous experience in: 2+ years of experience of people management/leadership Experience in software tools ie. Smartsheet, Miro, and Excel MBA degree a plus Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The annual salary range for this role is $105,000.00-$120,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit **************** Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:************** or applyassistance@danaher.com.
    $41k-53k yearly est. Auto-Apply 3d ago
  • Supervisor, B2B Technical Implementations

    Dentalxchange 3.8company rating

    Remote technical services supervisor job

    The Supervisor, B2B Technical Implementations oversees the B2B Technical Implementation Specialists through implementation operations. As part of this process, the supervisor schedules and assigns work, establishes priorities, monitors progress, and assists with resolving higher-level issues for the department. In addition, the supervisor serves as the intermediary in analyzing, monitoring, and tracking resolutions on implementation activities and help desk tickets. Why does this role matter? The B2B Technical Implementation team plays an integral role within the company by executing successful implementations with our partners and clients, and the Supervisor of the team gives direction and guidance to the team to drive forward operational excellence. What impact will the hire have in their first 6 months? Within the first 180 days, the Supervisor of B2B Technical Implementation team can expect to have assisted with project kick-offs, monitored numerous implementations from start to finish, report monthly updates on project statuses, and identify and implement internal process improvements. What You'll Do As Our Supervisor, B2B Technical Implementations: Oversee and assign new B2B implementation projects and connectivity changes and/or issues. Participate in kick-off calls with new partners and their corresponding support teams including, but not limited to Payer Relations, Trading Partners, and Channel Partners. Supervise ongoing and upcoming implementation and connectivity projects to ensure accurate and efficient project resolution. Oversee operational support for implementation practices, issues, and help desk tickets. Participate in hiring, management, and evaluation of assigned team member's performance. Oversee assigned associates' progress on projects, documentation, and follow up. Coordinate or assist in coordinating between partners and our core development team to troubleshoot issues and questions as they arise during implementation or connectivity testing. Proactively provide timely communications regarding updates, issues, and resolutions. Perform tests on production applications and prepare recovery procedures for applications. Live DentalXChange's company values - Actively Care, Try Hard, Be Humble, and Feedback is a Gift. Other duties as assigned. What You'll Bring to the Team: Minimum 1 year of hands-on supervisory experience. At least 2 years of experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) Experience with Postman and SoapUI. Associate or bachelor's degree in a technical or engineering field helpful. Ability to effectively supervise staff through time management and prioritization. Ability to change course as needed and act quickly. Effective planning and documentation skills. Strong verbal and written communication and interpersonal skills. Proficient in all MS Office applications and use of the internet. Pay range: $60,000 - $73,000 annually, DOE. What We Offer Challenging and rewarding career opportunities with room for growth as we grow! Medical, dental, and vision benefits - eligible first of the month after start date Unlimited PTO Paid time off for sick, jury duty, bereavement 10 company paid holidays 401k with company match Health Advocate Healthcare and dependent care flexible spending accounts Friendly co-workers and a positive culture! EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants' personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy. DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.
    $60k-73k yearly Auto-Apply 2d ago
  • FSQA Manager - PQTS Technical Services Dough

    Domino's Pizza 4.3company rating

    Remote technical services supervisor job

    This position supports Quality Assurance Technical Services, and food safety activities that protect consumers and build their trust for Domino's. Responsibilities include establishing and maintaining product quality standards, managing supplier relationships, and ensuring quality and food safety of products supplied to Domino's. Activities will also include acting as an internal subject matter expert to support cross functional dough projects within Domino's supply chain and managing dough improvement projects for DPZ FSQA. This position will manage strategic PQTS projects, as assigned. Salary: $95k - $120k + 15% bonus potential, depending on experience Location: Onsite Monday - Thursday, work from home Friday Main responsibilities Product Quality and Supplier Management * Leads activities related to product compliance including dough specification adherence, supplier relationship management, continuous product improvements, and product incident management. * Oversees dough formulation and quality for both the U.S. and Canadian supply chain. * Maintains product specifications and supplier documentation to keep Domino's stores supplied with safe and high-quality dough that meet regulatory requirements and Domino's internal standards. * Works with cross-functional partners to support all dough related initiatives, including innovation and renovation projects. * Reviews, creates, and modifies specifications, including product attributes and analytical measures. * Identifies and creates new methods and procedures for testing key attributes of fresh dough, to ensure the highest quality and consistency is achieved in the Domino's supply chain and store network * Leads product evaluations both organoleptic and analytical, and reports on ongoing quality and product performance. * Leads FSQA activities related to internal troubleshooting and corrective actions when products incidents occur. * Works with the QA field team in investigate and identify root cause of quality issues in Supply Chain Centers and or Domino's restaurants. * Leads continuous improvement activities as they relate to dough quality and consistency improvements. * Act as a subject matter expert fresh dough and par baked thin crust on cross functional teams and supports Domino's International FSQA as needed. * Availability to be on call to support product incident responses outside of normal business hours including evenings, weekends, and holidays. * Travels, when necessary, to support FSQA, Procurement, and R&D initiatives related to product quality, supplier corrective actions, and knowledge sharing for Domino's ingredients. Special Projects * Lead special projects and related activities to support Engineering, R&D, and FSQA Product Quality and Technical Services teams. * Ability to rapidly learn about any product Domino's produces or procures to support development or improvement activities. * Ability to learn and support projects related to alternative food platforms as needed, dairy, protein, vegetables, sauces, etc. Qualifications * Master's or Bachelor's degree in food science or related field * Minimum 7 years of quality assurance or related experience, in food manufacturing, or research and development of fresh dough or cereal science * Strong interpersonal and relationship building skills across functions and all organizational levels. * Able to identify opportunities, set goals, work independently, with a preference for an ability to lead others. * Extensive knowledge of cereal science, specifically wheat flour-based doughs, yeast leavened, and fresh dough with inclusions. * Excellent oral and written communication skills. Ability to communicate with suppliers, internal leadership and team members. * Strong statistical analysis skills * HACCP (Hazard Analysis Critical Control Point) certification and strong knowledge of Good Manufacturing Practices, Good Laboratory Practices, Standard Sanitation Operating Procedures, preferred. * Able to manage multiple projects and manage time effectively with minimal guidance. * Excellent knowledge of computer skills including MS Office programs, nutrition calculation software (Genesis or similar), and label review software (Adobe Acrobat or similar). Other * Travel up to 50% Additional Information All your information will be kept confidential according to EEO guidelines.
    $30k-58k yearly est. 60d+ ago
  • Senior Technical Support Specialist

    Incentivio

    Remote technical services supervisor job

    We are seeking a Sr. Technical Support Specialist to help lead our support team and elevate our customer service standards. In this role, you will combine high-level technical troubleshooting with people leadership to ensure our users receive world-class assistance while your team grows professionally. This role involves solving API Integration, digital ordering and loyalty software configuration ONLY. This is NOT a Network or hardware tech position. Restaurant digital software experience required. Company Overview: Incentivio helps restaurants increase revenue and margins by owning the digital guest experience - from branded mobile apps to online ordering, loyalty, delivery, and analytics. Our cloud software platform allows restaurants to launch branded digital guest experiences in weeks, and our restaurant clients hail from all over North America - from Florida to Montreal and British Columbia to San Diego. We're looking for hard-working, self-motivated individuals to join our growing team and help us make a difference in the restaurant industry! Key Responsibilities: Escalation Management: Act as the final point of contact for complex technical issues, coordination with engineering and product teams for resolution. Process Optimization: Design and implement streamlined support protocols, documentation standards, and internal SLAs to improve response times. Data Analysis: Track and report on key performance indicators (KPIs) such as first-response time, ticket volume, and customer satisfaction (CSAT) scores. Strategic Planning: Collaborate with leadership to scale the support department and select/manage the support tech stack (CRM, helpdesk software, etc.) Team Leadership: Mentor and manage a team of support specialists, overseeing daily workflows, performance reviews, and professional development. Job requirements Required Qualifications: Experience: 4+ years in a technical support role, with at least 2 years in a supervisory or managerial capacity in the restaurant industry. Please DO NOT apply if you do not have this requirement !! Technical Proficiency: Deep understanding of Zendesk and CRM tools like Salesforce. Communication: Exceptional verbal and written skills, with the ability to explain technical concepts to non-technical stakeholders. Education: Bachelor's degree in Computer Science, Information Technology or a related field (or equivalent practical experience). Preferred Skills: POS Digital Ordering Integrations Schedule & Benefits: Remote position Health Insurance and 401k available Position Overview: Monitor incoming support tickets to see if they can be resolved or if they will need to be escalated to the Engineering team and identified as a platform bug. Resolving these tickets could include but is not limited to helping configure integrated and non-integrated Marketing Campaigns, issues related to restaurant menus, guiding back-end users on using the platform, or other issues caused by user error. Help clients add additional locations as well as other features of our product (e.g. gift cards, catering, artificial intelligence tools, etc) Investigate and solve potential configuration issues Monitor channels that report on errors clients are experiencing and resolve them on a daily basis Investigate potential bugs and work with the Engineering team and/or Product team to resolve them Refine existing processes and create new processes that allow us to better ensure our client's success in using the platform Participate in and run high-level meetings to identify opportunities to improve the platform to help make our clients more successful Proactively reach out to clients about potential or existing issues and offer potential solutions Work with the development team to document new features and leverage existing tools to inform Customer Success Managers, the sales team, and existing clients about these features All done! Your application has been successfully submitted! Other jobs
    $61k-100k yearly est. 9d ago
  • IT Support Specialist - Senior

    Huntington National Bank 4.4company rating

    Technical services supervisor job in Columbus, OH

    Detailed Description: Provide direct process and technical support for members of the Huntington executive leadership team. The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, and telecommunication issues. They must be able to perform technical tasks with minimal supervision and in limited time. They identify scenarios where outside support is required quickly and act as liaison to ensure resolution is prioritized appropriately and is completed fully. Basic Qualifications: Bachelor's Degree Min 3 yrs of experience in direct contact customer technical support Preferred Qualifications: This role requires technical proficiency, strong communication skills, along with project and personal organizational skills. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
    $77k-108k yearly est. Auto-Apply 58d ago

Learn more about technical services supervisor jobs

Browse installation, maintenance and repair jobs