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Technical services supervisor skills for your resume and career
15 technical services supervisor skills for your resume and career
1. Project Management
- Provided project management oversight and on-site technical support at MRO facilities for Bridging/Heavy Maintenance Checks and Modifications.
- Project Management: Coordinated and monitored project management efforts with 14 internal departments.
2. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Mentored and coached specialists and analysts ensuring procedures were followed and customers received timely, quality technical support service.
- Provided technical support including hardware configurations and repairs and installed general commercial applications at server and end user.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Cross trained and developed skills in automotive servicing, customer service execution, build trusting-reliable service relationships with lasting customer retention.
- Performed department lead responsibilities including process improvement, procedure documentation, and analysis of departmental responsibilities related to improved customer service.
4. ITIL
- Develop and maintain enterprise level Incident Management processes based off of ITIL's v3 framework for service delivery.
- Implemented Incident, Problem, and Change Management processes based on ITIL (IT Infrastructure Library) Service Management best practices.
5. Customer Satisfaction
- Insured proper disposal by Florida's Hazardous Materials Mandates documented and logging all appreciate documents and information insuring customer satisfaction.
- Monitored all service department team members to achieving customer satisfaction as well as meeting or surpassing company expectations.
6. Computer System
- Assisted technical staff with installation of computer systems and network peripherals, including Network Printing Configuration for multiple applications.
- Provided repair services for personal and commercial computer systems, including peripherals.
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- Maintained a sound preventative maintenance system to increase reliability and decrease problematic areas.
- Developed preventative maintenance programs and department and employee quality control circles.
8. Plumbing
- Skilled and Master technician with certification in the following areas of RV service expertise: mechanical, plumbing, carpentry.
- Experienced in all maintenance such as electrical, plumbing, appliance repairs, locks and general repairs.
9. HVAC
- Lead Technician - oversaw installation and proper mechanical code enforcement of new residential HVAC systems.
- Supervised installation crews on residential and commercial HVAC equipment in the Dallas Fort Worth area.
10. Direct Reports
- Evaluated performance of 21 direct reports to determine career advancement opportunities and special project assignments.
- Supervised 7 direct reports including Automated Meter Reading Technicians and Engineering Technicians.
11. Performance Evaluations
Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.
- Conduct employee performance evaluations for staff member performance and the effectiveness of training programs, providing recommendations for improvement.
- Performed quarterly and yearly performance evaluations, including goal establishment and objectives for each direct report.
12. Performance Reviews
Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.
- Managed payroll processing, scheduling activities, quality assurance monitoring, performance reviews, and applicant interviewing.
- Completed monthly performance reviews to support quarterly bonus incentives.
13. DOT
- Ensured accurate and on-time DOT testing, and trained personnel in all technical aspects of pipeline operation.
- Maintain vehicle according to company and (DOT) regulations & perform DOT vehicle checks.
14. Employee Development
- Provided and delivered employee training focused on employee development.
- Created new-hire training program and executed continuing employee development.
15. Desktop
The term desktop commonly refers to the desktop computer also called a personal computer. A PC is named after a desktop as it is placed on or under the desk. A desktop computer consists of different accessories such as CPU, monitor, mouse, keyboard, speakers, etc. The desktop also refers to the graphical user interface that appears on a computer, displaying all the icons on the monitor screen.
- Supervised and coordinated the Desktop Publishing, Technical Illustration and Publications Processing Groups.
- Redesigned and implemented the remote user training and desktop migration for over 1000 end users to reduce loss of production.
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List of technical services supervisor skills to add to your resume
The most important skills for a technical services supervisor resume and required skills for a technical services supervisor to have include:
- Project Management
- Technical Support
- Customer Service
- ITIL
- Customer Satisfaction
- Computer System
- Preventative Maintenance
- Plumbing
- HVAC
- Direct Reports
- Performance Evaluations
- Performance Reviews
- DOT
- Employee Development
- Desktop
- Test Equipment
- Problem Resolution
- ISO
- Trouble Tickets
- Service Calls
- R
- QA
- Process Improvement
- Technical Assistance
- SQL
- Electrical Systems
- Medical Equipment
- SLA
- Customer Complaints
- QC
- Database
- Performance Management
- Windows XP
- LAN
- FDA
- Technical Issues
- Disciplinary Actions
- Customer Relations
- Payroll
- Customer Support
- Level Support
- Sigma
- Technical Troubleshooting
- RAN
- Inventory Control
- Call Monitoring
- IP
Updated January 8, 2025
