What does a Technical Services Supervisor do?
Technical services supervisor responsibilities
Here are examples of responsibilities from real technical services supervisor resumes:
- Achieve major automotive OEM approvals.
- Manage corporate SharePoint intranet and collaboration workrooms.
- Manage team developing strategy for upgrading distribute SAN environment.
- Suggest appropriate products or chemistry adjustments to achieve specific steel grade and metallurgical specifications for electric-arc furnace and basic oxygen furnace.
- Design and carry out trials at automotive OEM plants.
- Participate in integrate testing; troubleshoot build issues and initiate fixes.
- Complete on-line safety training on a monthly bases and conform with all EHS audits.
- Introduce use of Microsoft's SMS to reduce inconsistencies in server and PC installation reducing down time significantly.
- Work with customer to resolve all PCs problems such as hardware conflicts and setup and other function-relate issues.
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, software, and computer peripherals.
- Design and implement infrastructure models.
- Create detailed documentation of corporate network infrastructure.
- Develop and implement process improvements utilizing ITIL methodologies.
- Provide a structure working relationship globally instituting ITIL best practices for policy and procedure management.
- Maintain computers which include virus removal and prevention, PC hardware/software installation, upgrading, and troubleshooting.
Technical services supervisor skills and personality traits
We calculated that 9% of Technical Services Supervisors are proficient in Project Management, Technical Support, and Customer Service. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Technical Services Supervisors that have these skills listed on their resume here:
- Project Management, 9%
Provided project management oversight and on-site technical support at MRO facilities for Bridging/Heavy Maintenance Checks and Modifications.
- Technical Support, 8%
Mentored and coached specialists and analysts ensuring procedures were followed and customers received timely, quality technical support service.
- Customer Service, 6%
Cross trained and developed skills in automotive servicing, customer service execution, build trusting-reliable service relationships with lasting customer retention.
- ITIL, 5%
Develop and maintain enterprise level Incident Management processes based off of ITIL's v3 framework for service delivery.
- Customer Satisfaction, 4%
Insured proper disposal by Florida's Hazardous Materials Mandates documented and logging all appreciate documents and information insuring customer satisfaction.
- Computer System, 4%
Assisted technical staff with installation of computer systems and network peripherals, including Network Printing Configuration for multiple applications.
Most technical services supervisors use their skills in "project management," "technical support," and "customer service" to do their jobs. You can find more detail on essential technical services supervisor responsibilities here:
Analytical skills. One of the key soft skills for a technical services supervisor to have is analytical skills. You can see how this relates to what technical services supervisors do because "it managers must analyze problems and consider and select the best ways to solve them." Additionally, a technical services supervisor resume shows how technical services supervisors use analytical skills: "support our regulatory department with its analytical communications to the fda, bsi and japan. "
Business skills. Many technical services supervisor duties rely on business skills. "it managers must develop and implement strategic plans to reach the goals of their organizations.," so a technical services supervisor will need this skill often in their role. This resume example is just one of many ways technical services supervisor responsibilities rely on business skills: "managed customer relationships and determined future business objectives to address needs and minimize competition. "
Communication skills. This is an important skill for technical services supervisors to perform their duties. For an example of how technical services supervisor responsibilities depend on this skill, consider that "it managers must explain their work to top executives and give clear instructions to their subordinates." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a technical services supervisor: "general communications-cable, software installs, phone installation, head in experience, satellite experience, customer service, technician support. ".
Leadership skills. technical services supervisor responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "it managers must lead and motivate it teams or departments so that workers are efficient and effective." This resume example shows what technical services supervisors do with leadership skills on a typical day: "provide project oversight and leadership for enterprise desktop support initiatives. "
Organizational skills. Another crucial skill for a technical services supervisor to carry out their responsibilities is "organizational skills." A big part of what technical services supervisors relies on this skill, since "some it managers must coordinate the work of several different it departments to make the organization run efficiently." How this skill relates to technical services supervisor duties can be seen in an example from a technical services supervisor resume snippet: "led company wide disaster recovery and business continuity efforts and was a selected member of multi-organizational railroad industry business continuity committee. "
The three companies that hire the most technical services supervisors are:
- Legacy Marketing10 technical services supervisors jobs
- Cedar Fair2 technical services supervisors jobs
- Marathon Petroleum2 technical services supervisors jobs
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Compare different technical services supervisors
Technical services supervisor vs. Equipment manager
An equipment manager is responsible for monitoring the efficiency and optimal performance of the office equipment and machinery to support the business functions and daily operations. Equipment managers perform preventive maintenance on the machines and equipment, reviewing its licenses and service agreements, as well as look for product alternatives with minimal costing but deliver high-performance. They also attend to the employees' repair calls, delegate tasks to the equipment team, replace defective components, and monitor the adequacy of mechanical inventory.
While similarities exist, there are also some differences between technical services supervisors and equipment manager. For instance, technical services supervisor responsibilities require skills such as "project management," "technical support," "customer service," and "itil." Whereas a equipment manager is skilled in "equipment maintenance," "equipment room," "logistics," and "equipment management." This is part of what separates the two careers.
Equipment managers tend to make the most money working in the energy industry, where they earn an average salary of $70,458. In contrast, technical services supervisors make the biggest average salary, $74,671, in the energy industry.The education levels that equipment managers earn slightly differ from technical services supervisors. In particular, equipment managers are 0.2% more likely to graduate with a Master's Degree than a technical services supervisor. Additionally, they're 0.0% more likely to earn a Doctoral Degree.Technical services supervisor vs. Section chief
A section chief's job varies with the type of organization. In most cases, a section chief is the head of a given section in an organization that is tasked with performing certain duties. A section chief is the head of a unit and provides leadership, motivation, and management of a section of employees. Their duties and responsibilities include reviewing and overseeing budgets, expenditure, and section activities.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that technical services supervisor responsibilities requires skills like "project management," "technical support," "customer service," and "itil." But a section chief might use other skills in their typical duties, such as, "safety procedures," "training programs," "logistical support," and "combat."
Section chiefs may earn a higher salary than technical services supervisors, but section chiefs earn the most pay in the government industry with an average salary of $59,842. On the other hand, technical services supervisors receive higher pay in the energy industry, where they earn an average salary of $74,671.section chiefs earn similar levels of education than technical services supervisors in general. They're 4.6% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Technical services supervisor vs. Maintenance manager
A maintenance manager's role is to lead and oversee the workflow and workforce involved in the upkeep of a building or establishment. Duties include ensuring that all aspects are operational and in good condition. Some of the responsibilities of a maintenance manager are to supervise all installation and repairs in the building, arrange schedules for regular inspection, devise strategies, obtain cost-effective materials, and hire trustworthy contractors. Furthermore, maintenance managers must coordinate with all workforce involved and ensure that all operations adhere to the company's policies and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a technical services supervisor is likely to be skilled in "itil," "computer system," "strong customer service," and "performance evaluations," while a typical maintenance manager is skilled in "osha," "continuous improvement," "cmms," and "maintenance procedures."
Maintenance managers earn the highest salary when working in the government industry, where they receive an average salary of $81,084. Comparatively, technical services supervisors have the highest earning potential in the energy industry, with an average salary of $74,671.Most maintenance managers achieve a similar degree level compared to technical services supervisors. For example, they're 1.0% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Technical services supervisor vs. Lead mechanic
A lead mechanic coordinates the teams of mechanics and ensures the timely completion of repairs. Lead mechanics supervise their subordinates, order mechanical parts, and inspect their work making sure that the standards are met. They are responsible for repairing, overhauling, and maintaining vehicles or farm equipment. It is their job to provide support and give advice on matters associated with repairs. They also conduct road tests and maintain the repair of equipment. They should also have leadership and strong communication skills.
Types of technical services supervisor
Updated January 8, 2025
