How to hire a technical services team leader

How to hire a technical services team leader, step by step

Here's a step-by-step technical services team leader hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a technical services team leader job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new technical services team leader
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your technical services team leader job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a technical services team leader for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect technical services team leader also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of technical services team leader salaries for various roles:

   Type of Technical Services Team Leader	Description	Hourly rate
   Technical Services Team Leader	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$39-68
   Lead Support Technician	Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented... Show more	$30-67
   Supervisor, Technical Support	A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners... Show more	$29-58

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Technical Support
   • Customer Satisfaction
   • Java
   • Service Desk
   • Customer Support
   • Performance Reviews
   • Technical Documentation
   • Troubleshoot
   • HVAC
   • Technical Issues
   • Linux
   • ITIL
   • SLA
   • Infrastructure

   Check all skills

   Responsibilities:

   • Manage daily operations for PC client support, encompassing desktop, network devices, and peripheral requirements.
   • Design and manage studies for alternative API qualification for commercial products.
   • Design and build SYSTIMAX PDS database using INFORMIX SQL and UNIX.
   • Promote processes that support the ITIL methodology.
   • Coordinate service with internal departments and 3rd party vendors to meet SLA compliance.
   • Work in a team of 40 individuals and support 8000 Linux servers nationwide.

   More technical services team leader duties

3. Make a budget

   Including a salary range in your technical services team leader job description is a great way to entice the best and brightest candidates. A technical services team leader salary can vary based on several factors:

   • Location. For example, technical services team leaders' average salary in nebraska is 33% less than in delaware.
   • Seniority. Entry-level technical services team leaders earn 42% less than senior-level technical services team leaders.
   • Certifications. A technical services team leader with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a technical services team leader's salary.

   Average technical services team leader salary

   $108,100yearly

   $51.97 hourly rate

   ---

   Entry-level technical services team leader salary

   $82,000 yearly salary

   Updated December 18, 2025

   Average technical services team leader salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$125,440	$60
   2	District of Columbia	$124,717	$60
   3	Pennsylvania	$119,365	$57
   4	Massachusetts	$115,569	$56
   5	Missouri	$115,205	$55
   6	California	$110,164	$53
   7	Connecticut	$105,466	$51
   8	North Carolina	$105,030	$51
   9	Texas	$104,822	$50
   10	Arkansas	$101,065	$49
   11	Illinois	$92,620	$45
   12	Florida	$89,947	$43
   13	Indiana	$87,079	$42
   14	Iowa	$86,581	$42
   15	Colorado	$84,415	$41

   Average technical services team leader salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	MongoDB	$154,731	$74.39	11
   2	Selective Insurance	$123,028	$59.15
   3	Abbott	$121,101	$58.22	18
   4	Alere	$119,705	$57.55
   5	Bosch USA	$117,299	$56.39	16
   6	CoStar Group	$116,399	$55.96	24
   7	Intecrowd	$115,836	$55.69
   8	Grifols	$115,764	$55.66
   9	B & P Enterprises	$115,187	$55.38	3
   10	Federal Mogul Corporation	$115,135	$55.35
   11	WellSpan Health	$114,499	$55.05	65
   12	Ricoh	$113,802	$54.71	66
   13	SS&C Technologies	$113,287	$54.46	31
   14	Charles Schwab	$110,794	$53.27	23
   15	Kelsey-Seybold Clinic	$110,681	$53.21
   16	Valmet	$109,597	$52.69	4
   17	eClinicalWorks	$108,134	$51.99
   18	MetLife	$102,321	$49.19	35
   19	ABB	$101,601	$48.85	15
   20	Edward Jones	$99,357	$47.77	15

4. Writing a technical services team leader job description

   A job description for a technical services team leader role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a technical services team leader job description:

   Technical services team leader job description example

   * Provide a People focused approach to Technology Leadership. Drive an operational and/or transactional Team and apply department/enterprise business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.
   * Model the Southwest Way
   * Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
   * Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
   * Invest in Leadership and self-growth through participating in continuous learning and development
   
   * Responsibilities
   * Communicate and understand Company and Department goals/initiatives to the Team and incorporate these goals into the operations of their work
   * Provide day-to-day Leadership, coaching, and training to the Team
   * Take ownership and follow through to resolution of organization, team and individual issues
   * Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
   * Provide Technical thought Leadership related to assigned functional area
   * Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
   * Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
   * Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
   * Work with alongside Technology and business partners to measure financial benefits and demonstrable business value
   * May perform other job duties as directed by Employee's Leaders
   
   * Knowledge, Skills and Abilities
   * Knowledge of business/Leadership principles, including planning, organizing, developing, and supervising
   * Knowledge of technology practices, concepts, methodologies, tools and trends
   * Skilled in partnering and communication in order to facilitate interactions with business Customers and technology teams
   * Ability to use appropriate motivation and influence techniques to achieve desired Team results
   * Ability to set and manage stakeholder expectations
   * Ability to deliver quality projects on time and within budget
   * Knowledge of enterprise operational policies and procedures
   * Skilled in strong organization, communication, and prioritization and ability to work in matrixed environment that includes Employees, Vendors, and Managed Services
   * Knowledge of business and the ability to provide tactical leadership to coach and develop team to improve knowledge of business applications and impact on business functions
   
   Responsibilities Drive an operational and/or transactional Team and apply department/enterprise business knowledge to ensure value alignment. ResponsibilitiesCommunicate and understand Company and Department goals/initiatives to the Team and incorporate these goals into the operations of their work. Provide day-to-day Leadership, coaching, and training to the Team. Take ownership and follow through to resolution of organization, team and individual issues. Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc. Provide Technical thought Leadership related to assigned functional area. Work with alongside Technology and business partners to measure financial benefits and demonstrable business value. Knowledge of business and the ability to provide tactical leadership to coach and develop team to improve knowledge of business applications and impact on business functions. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements. Model the Southwest WayGuide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees. Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment. Invest in Leadership and self-growth through participating in continuous learning and development. Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products. Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities. Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams. May perform other job duties as directed by Employee's Leaders.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right technical services team leader for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your technical services team leader job on Zippia to find and recruit technical services team leader candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit technical services team leaders, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a technical services team leader applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new technical services team leader

   Once you've decided on a perfect technical services team leader candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new technical services team leader first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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