Technical services team leader job description
Updated March 14, 2024
12 min read
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Example technical services team leader requirements on a job description
Technical services team leader requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in technical services team leader job postings.
Sample technical services team leader requirements
- Bachelor's Degree in Computer Science or related field.
- Minimum of 5 years of experience in a technical services role.
- Demonstrated ability to lead teams and successfully execute projects.
- Excellent problem-solving skills.
- Strong understanding of technical service operations.
Sample required technical services team leader soft skills
- Excellent communication and interpersonal skills.
- Highly organized, with strong attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities.
- Strong customer service orientation.
Technical services team leader job description example 1
Southwest Airlines technical services team leader job description
* Provide a People focused approach to Technology Leadership. Drive an operational and/or transactional Team and apply department/enterprise business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.
* Model the Southwest Way
* Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
* Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
* Invest in Leadership and self-growth through participating in continuous learning and development
* Responsibilities
* Communicate and understand Company and Department goals/initiatives to the Team and incorporate these goals into the operations of their work
* Provide day-to-day Leadership, coaching, and training to the Team
* Take ownership and follow through to resolution of organization, team and individual issues
* Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
* Provide Technical thought Leadership related to assigned functional area
* Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
* Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
* Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
* Work with alongside Technology and business partners to measure financial benefits and demonstrable business value
* May perform other job duties as directed by Employee's Leaders
* Knowledge, Skills and Abilities
* Knowledge of business/Leadership principles, including planning, organizing, developing, and supervising
* Knowledge of technology practices, concepts, methodologies, tools and trends
* Skilled in partnering and communication in order to facilitate interactions with business Customers and technology teams
* Ability to use appropriate motivation and influence techniques to achieve desired Team results
* Ability to set and manage stakeholder expectations
* Ability to deliver quality projects on time and within budget
* Knowledge of enterprise operational policies and procedures
* Skilled in strong organization, communication, and prioritization and ability to work in matrixed environment that includes Employees, Vendors, and Managed Services
* Knowledge of business and the ability to provide tactical leadership to coach and develop team to improve knowledge of business applications and impact on business functions
Responsibilities Drive an operational and/or transactional Team and apply department/enterprise business knowledge to ensure value alignment. ResponsibilitiesCommunicate and understand Company and Department goals/initiatives to the Team and incorporate these goals into the operations of their work. Provide day-to-day Leadership, coaching, and training to the Team. Take ownership and follow through to resolution of organization, team and individual issues. Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc. Provide Technical thought Leadership related to assigned functional area. Work with alongside Technology and business partners to measure financial benefits and demonstrable business value. Knowledge of business and the ability to provide tactical leadership to coach and develop team to improve knowledge of business applications and impact on business functions. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements. Model the Southwest WayGuide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees. Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment. Invest in Leadership and self-growth through participating in continuous learning and development. Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products. Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities. Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams. May perform other job duties as directed by Employee's Leaders.
* Model the Southwest Way
* Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
* Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
* Invest in Leadership and self-growth through participating in continuous learning and development
* Responsibilities
* Communicate and understand Company and Department goals/initiatives to the Team and incorporate these goals into the operations of their work
* Provide day-to-day Leadership, coaching, and training to the Team
* Take ownership and follow through to resolution of organization, team and individual issues
* Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
* Provide Technical thought Leadership related to assigned functional area
* Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
* Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
* Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
* Work with alongside Technology and business partners to measure financial benefits and demonstrable business value
* May perform other job duties as directed by Employee's Leaders
* Knowledge, Skills and Abilities
* Knowledge of business/Leadership principles, including planning, organizing, developing, and supervising
* Knowledge of technology practices, concepts, methodologies, tools and trends
* Skilled in partnering and communication in order to facilitate interactions with business Customers and technology teams
* Ability to use appropriate motivation and influence techniques to achieve desired Team results
* Ability to set and manage stakeholder expectations
* Ability to deliver quality projects on time and within budget
* Knowledge of enterprise operational policies and procedures
* Skilled in strong organization, communication, and prioritization and ability to work in matrixed environment that includes Employees, Vendors, and Managed Services
* Knowledge of business and the ability to provide tactical leadership to coach and develop team to improve knowledge of business applications and impact on business functions
Responsibilities Drive an operational and/or transactional Team and apply department/enterprise business knowledge to ensure value alignment. ResponsibilitiesCommunicate and understand Company and Department goals/initiatives to the Team and incorporate these goals into the operations of their work. Provide day-to-day Leadership, coaching, and training to the Team. Take ownership and follow through to resolution of organization, team and individual issues. Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc. Provide Technical thought Leadership related to assigned functional area. Work with alongside Technology and business partners to measure financial benefits and demonstrable business value. Knowledge of business and the ability to provide tactical leadership to coach and develop team to improve knowledge of business applications and impact on business functions. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements. Model the Southwest WayGuide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees. Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment. Invest in Leadership and self-growth through participating in continuous learning and development. Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products. Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities. Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams. May perform other job duties as directed by Employee's Leaders.
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Technical services team leader job description example 2
Geodis Wilson USA Inc technical services team leader job description
* Perform service and regular preventative maintenance work on conveyor systems including fabricate, install and repair conveyor systems as planned while keeping appropriate maintenance records.
* Test and trouble shoot problems with equipment, conveyors, v-belt transfers, Bombay unit sortation system, carton erectors, banding machines, MCC cabinets, stretch wrappers, vision systems, scanners, printers, facility systems (plumbing, electrical, HVAC, elevators), forklifts, and anything else associated with the operation of a distribution facility.
* Repair or replace control devices such as switches, photo eyes, proximity sensors, pushbuttons, contactors, motor starters, etc. as needed
* Set up and operate welders, drill press, grinder, hand tools and other metal working equipment as necessary.
* Troubleshoot micro controllers like Omron, Allen Bradley, Mitsubishi, Keyence, and Siemens PLCs with the ability to identify correct I/O points as well as match the addressing with machine schematic
* Evaluate, detect and report equipment, defective material, improper operations and unusual conditions.
* This position supports a 24/7 environment and requires on-call coverage after normal business hours and on weekends.
* Other duties as required and assigned
Requirements:
Education and Experience:
* Associate's Degree in technical field or equivalent work experience.
* Minimum 5 years of related experience and/or training; or an equivalent combination of education and experience
* Excellent analytical / problem solving skills required.
* 3PL warehousing, distribution center or fulfillment experience preferred
* Varied industrial or distribution background is a plus. Key industries include food and beverage, retail and apparel, FMCG, healthcare, and automotive
* PC literate with proficiency with Microsoft Outlook, Word, Access, Excel, and AutoCAD
Essential Skills:
* Have a good working knowledge of safety circuits, relays, interlocks and E-stop circuits
* Able to lead a team effectively and build strong relationships with employees, customers and other department managers.
* Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
* Ability to write routine reports and correspondence
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
* Ability to work independently and as part of a team
* Ability to work in a dynamic, fast paced, metric-driven environment and adapt quickly to changing priorities
Environment:While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.
[1] The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
[2] Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
* Test and trouble shoot problems with equipment, conveyors, v-belt transfers, Bombay unit sortation system, carton erectors, banding machines, MCC cabinets, stretch wrappers, vision systems, scanners, printers, facility systems (plumbing, electrical, HVAC, elevators), forklifts, and anything else associated with the operation of a distribution facility.
* Repair or replace control devices such as switches, photo eyes, proximity sensors, pushbuttons, contactors, motor starters, etc. as needed
* Set up and operate welders, drill press, grinder, hand tools and other metal working equipment as necessary.
* Troubleshoot micro controllers like Omron, Allen Bradley, Mitsubishi, Keyence, and Siemens PLCs with the ability to identify correct I/O points as well as match the addressing with machine schematic
* Evaluate, detect and report equipment, defective material, improper operations and unusual conditions.
* This position supports a 24/7 environment and requires on-call coverage after normal business hours and on weekends.
* Other duties as required and assigned
Requirements:
Education and Experience:
* Associate's Degree in technical field or equivalent work experience.
* Minimum 5 years of related experience and/or training; or an equivalent combination of education and experience
* Excellent analytical / problem solving skills required.
* 3PL warehousing, distribution center or fulfillment experience preferred
* Varied industrial or distribution background is a plus. Key industries include food and beverage, retail and apparel, FMCG, healthcare, and automotive
* PC literate with proficiency with Microsoft Outlook, Word, Access, Excel, and AutoCAD
Essential Skills:
* Have a good working knowledge of safety circuits, relays, interlocks and E-stop circuits
* Able to lead a team effectively and build strong relationships with employees, customers and other department managers.
* Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
* Ability to write routine reports and correspondence
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
* Ability to work independently and as part of a team
* Ability to work in a dynamic, fast paced, metric-driven environment and adapt quickly to changing priorities
Environment:While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.
[1] The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
[2] Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".
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Technical services team leader job description example 3
BASF technical services team leader job description
JOB FIELD
JOB TYPE
LOCATION
COMPANY
JOB FIELD
JOB TYPE
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Description
As a chemicals supplier to almost all industries, BASF will establish a standalone subsidiary dedicated to its Mobile Emissions Catalysts, Precious Metals Trading, Recycling, and related Products and Services business. The new group is referred to as BASF Environmental Catalyst and Metal Solutions and is wholly owned by BASF. BASF Environmental Catalyst and Metal Solutions will operate globally in over 15 countries and comprise of approximately 20 production sites and over 4,000 employees.
Where the Chemistry Happens... We are seeking a professional like you to serve as the Team Lead - America's IT Service & Vendor Management in the Global Information Technology organization for BASF Environmental Catalyst and Metal Solutions (ECMS). This global team is responsible for development, deployment, and support of digital solutions in the entire landscape of ERP and non-ERP applications in line with IT strategy, identify and implement business models with our service providers to improve the IT & Digital Service and optimize the IT cost in the organization. ECMS corporate strategy has Digitalization as one of the key areas of success:
* We want digitalization to be an integral part of ECMS business to create new exciting customer experiences and business growth as well as drive efficiencies in processes.
* We want digitalization to be a key differentiator to position us as leading chemical supplier and operator for our customers.
* We will accelerate digital projects and build up strong digital capabilities throughout the company.
As a Team Lead - America's IT Service & Vendor Management you create chemistry by…
* Representing the Americas region in the global IT management meetings to reflect regional needs and demands in the overall IT service and application landscape.
* Offering a direct escalation channel for the business for IT services and applications, leading root cause analyses and actively driving Continuous Service Improvement measures.
* Engaging with business and functional units to understand IT demands and vendor requirements.
* Overseeing and determining timeframes for Americas-wide IT project portfolio including system updates, upgrades, migrations and outages.
* Planning, organizing, controlling and evaluating IT and data operations for Americas and reporting to global.
* Applying and adapting global policies and procedures to Americas region.
* Signing off on project milestones based on technical readiness and compatibility with as-is technical landscape and system architecture.
* Supervising and overseeing IT Local Specialists in Americas region, while working closely with other IT stakeholders.
* Managing relevant IT vendor contracts along the entire contract lifecycle - overseeing regional license portfolio.
* Collaborating with vendors to mitigate risks and identify improvements for Americas region.
* Ensuring deliverables from vendors are compliant with IT budget, architecture, security guidelines, standards and SLAs.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Your formula for success…
* Bachelor's Degree in computer science, management info systems (MIS), business administration with IT affinity or related field or equivalent work experience
* Track Record of Information Technology and IT vendor and service management experience including project management and commercial contracts management experience, as well as managing and interacting with third party service providers
* Experience in a functional lead position
* Strong and proven knowledge in overall functioning of an IT environment (infrastructure, applications, services, databases, etc.) and interdependencies
* Ability to support and oversee projects through project management skills
* Knowledge of ITIL, ISO, Quality Management standards and best practices
* Excellent communication and interpersonal skills, strong business-orientation and a high level of self-motivation to make things happen in a new environment
* Full business proficiency in English and local language
You @ BASF At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…
* Flexible Work Arrangements whenever possible
* Retirement Benefits
* Maternity/Paternity Leave, Infertility & Adoption reimbursement
* Mentoring & Development Programs
* Employee Discounts
* Pet insurance
* Matching Donations to your favorite cause
* Access to our BASF Wine Cellar
What are you waiting for? Click Apply now to BELONG@BASF!! BASF takes security & data privacy very seriously. Will we never request personal or financial information of any kind via e-mail, private text message or direct message on any social media platform or job board. Furthermore, we will never offer a remote position and send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr ATbasf.com to report fraud.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.
At BASF, we believe that people are the key to our long-term success and that talent is in everyone.
We thrive on giving you the support you need to be your best and fulfil personal ambitions…that's how we create chemistry. #belongat BASF
About BASF
Find out what BASF has to offer as an employer and why you should join our team.
Your application
Here you find anything you need to know about your application and the application process.
Contact us
You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.
Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
Iselin, NJ, US, 08830
BASF Corporation
ITSE - Information Technology & Services
Standard
EN_US_2203282
ATS_TALEO_NA
JOB TYPE
LOCATION
COMPANY
JOB FIELD
JOB TYPE
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Description
As a chemicals supplier to almost all industries, BASF will establish a standalone subsidiary dedicated to its Mobile Emissions Catalysts, Precious Metals Trading, Recycling, and related Products and Services business. The new group is referred to as BASF Environmental Catalyst and Metal Solutions and is wholly owned by BASF. BASF Environmental Catalyst and Metal Solutions will operate globally in over 15 countries and comprise of approximately 20 production sites and over 4,000 employees.
Where the Chemistry Happens... We are seeking a professional like you to serve as the Team Lead - America's IT Service & Vendor Management in the Global Information Technology organization for BASF Environmental Catalyst and Metal Solutions (ECMS). This global team is responsible for development, deployment, and support of digital solutions in the entire landscape of ERP and non-ERP applications in line with IT strategy, identify and implement business models with our service providers to improve the IT & Digital Service and optimize the IT cost in the organization. ECMS corporate strategy has Digitalization as one of the key areas of success:
* We want digitalization to be an integral part of ECMS business to create new exciting customer experiences and business growth as well as drive efficiencies in processes.
* We want digitalization to be a key differentiator to position us as leading chemical supplier and operator for our customers.
* We will accelerate digital projects and build up strong digital capabilities throughout the company.
As a Team Lead - America's IT Service & Vendor Management you create chemistry by…
* Representing the Americas region in the global IT management meetings to reflect regional needs and demands in the overall IT service and application landscape.
* Offering a direct escalation channel for the business for IT services and applications, leading root cause analyses and actively driving Continuous Service Improvement measures.
* Engaging with business and functional units to understand IT demands and vendor requirements.
* Overseeing and determining timeframes for Americas-wide IT project portfolio including system updates, upgrades, migrations and outages.
* Planning, organizing, controlling and evaluating IT and data operations for Americas and reporting to global.
* Applying and adapting global policies and procedures to Americas region.
* Signing off on project milestones based on technical readiness and compatibility with as-is technical landscape and system architecture.
* Supervising and overseeing IT Local Specialists in Americas region, while working closely with other IT stakeholders.
* Managing relevant IT vendor contracts along the entire contract lifecycle - overseeing regional license portfolio.
* Collaborating with vendors to mitigate risks and identify improvements for Americas region.
* Ensuring deliverables from vendors are compliant with IT budget, architecture, security guidelines, standards and SLAs.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Your formula for success…
* Bachelor's Degree in computer science, management info systems (MIS), business administration with IT affinity or related field or equivalent work experience
* Track Record of Information Technology and IT vendor and service management experience including project management and commercial contracts management experience, as well as managing and interacting with third party service providers
* Experience in a functional lead position
* Strong and proven knowledge in overall functioning of an IT environment (infrastructure, applications, services, databases, etc.) and interdependencies
* Ability to support and oversee projects through project management skills
* Knowledge of ITIL, ISO, Quality Management standards and best practices
* Excellent communication and interpersonal skills, strong business-orientation and a high level of self-motivation to make things happen in a new environment
* Full business proficiency in English and local language
You @ BASF At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…
* Flexible Work Arrangements whenever possible
* Retirement Benefits
* Maternity/Paternity Leave, Infertility & Adoption reimbursement
* Mentoring & Development Programs
* Employee Discounts
* Pet insurance
* Matching Donations to your favorite cause
* Access to our BASF Wine Cellar
What are you waiting for? Click Apply now to BELONG@BASF!! BASF takes security & data privacy very seriously. Will we never request personal or financial information of any kind via e-mail, private text message or direct message on any social media platform or job board. Furthermore, we will never offer a remote position and send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr ATbasf.com to report fraud.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.
At BASF, we believe that people are the key to our long-term success and that talent is in everyone.
We thrive on giving you the support you need to be your best and fulfil personal ambitions…that's how we create chemistry. #belongat BASF
About BASF
Find out what BASF has to offer as an employer and why you should join our team.
Your application
Here you find anything you need to know about your application and the application process.
Contact us
You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.
Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
Iselin, NJ, US, 08830
BASF Corporation
ITSE - Information Technology & Services
Standard
EN_US_2203282
ATS_TALEO_NA
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Updated March 14, 2024
Updated March 14, 2024