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Technical services team leader skills for your resume and career
15 technical services team leader skills for your resume and career
1. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Exceeded customer expectations in the area of quality account management and customer service; maintained outstanding quality scores in technical support.
- Facilitated and provided technical support to production areas during the implementation of new initiatives.
2. Customer Satisfaction
- Discovered and corrected filing system glitch with customer's work-orders; ultimately re- structuring the filing system and improving customer satisfaction.
- Trained agents and customer in processes and systems to ensure continuity in message and increase agent productivity and customer satisfaction.
3. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Performed regression testing on the Java application to ensure that new functionality did not damage existing baseline functionality.
- Coordinated and oversaw relevant JAVA development work performed offshore in India and managed offshore consultant relationships.
4. Service Desk
The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.
- Managed internal service delivery technician as well as external service desk.
- Coordinated and led daily meetings and presentations with upper management in order to demonstrate Service Desk quality according to SOX compliance.
5. Customer Support
- Help to hire, train, and oversee HP customer support professional agents in the U.S..
- Managed Hosting Customer Support Tier 1 support Accomplishments Team Lead
6. Performance Reviews
Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.
- Facilitate performance reviews and provide appraisals to senior management.
- Provide performance reviews for Technical services staff.
7. Technical Documentation
Technical documentation means any documentation that gives a functional, architectural, and handling description of a technical product or a product in use or development.
- Organize and update technical documentation.
- Provided strategic technical guidance to Senior Engineers and Technical Documentation teams on process testing, updates, and internal/external customer documentation.
8. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Deployed, fixed, and troubleshoot computers and printers for the Detroit, MI metro area territory.
- Used VNC and Microsoft remote access to remotely access PCs to troubleshoot users problems PC and Mac.
9. HVAC
- Review Facility Qualification, Purified Water and HVAC protocols.
- Named Lead Technical Engineer of the HVAC Facilities Solutions Program.
10. Technical Issues
- Documented weekly phone audits and reported technical issues to Verizon team and management.
- Worked with various Systems groups to solve complex customers' technical issues.
11. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Document Linux and Windows installation and maintenance processes.
- Provided UNIX and LINUX support for issues related to Market Data applications and Vendor Servers hosted on site.
12. ITIL
- Hired as a Team Leader of the internal ITIL Helpdesk and Business Support Center.
- Developed and released an ITIL based organizational Change Management Process Guide for review.
13. SLA
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
- Provided leadership, awareness, and technical knowledge to ensure Service Level Agreements (SLA s) were consistently met.
- Compiled SLA Metrics monthly and distributed to the Service Delivery Manager, IT Services Team.
14. Infrastructure
Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.
- Created detailed documentation of corporate network infrastructure.
- Project Manager working with Building Technology Infrastructure Team on cabling, Infrastructure design and power requirements for new 200West building.
15. KPI
- Tracked Key Process Indicators (KPI's) using Statistical Analysis practices to identify areas of weakness in the resolution process.
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List of technical services team leader skills to add to your resume
The most important skills for a technical services team leader resume and required skills for a technical services team leader to have include:
- Technical Support
- Customer Satisfaction
- Java
- Service Desk
- Customer Support
- Performance Reviews
- Technical Documentation
- Troubleshoot
- HVAC
- Technical Issues
- Linux
- ITIL
- SLA
- Infrastructure
- KPI
- Direct Reports
- Level Agreements
- Windows Server
- Windows XP
- Incident Management
- Customer Complaints
- Unix
- TCP/IP
- VoIP
- PC
- Technical Solutions
- LAN
- VPN
- SharePoint
- DNS
- SQL
- Computer System
- User Accounts
- SME
- Continuous Improvement
- Level Support
- Software Issues
- Customer Vehicles
- SCCM
- ISO
- Process Improvement
- ATM
- Oil Changes
- Repair Orders
- Data Centers
- SOX
- QA
- Lotus Notes
Updated January 8, 2025
