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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Global Head of Investment Management Solutions Technology||JP Morgan Chase & Co||New York, NY||Oct 12, 2015||$350,000|
|Technology Solutions Professional Area Lead||Microsoft Corporation||Redmond, WA||Jul 07, 2016||$166,800|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Jan 15, 2015||$159,100|
|Tech Solutions Prof||Microsoft Corporation||Houston, TX||Aug 29, 2016||$159,000|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Oct 01, 2015||$152,625|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||May 13, 2016||$152,625|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Sep 19, 2016||$150,000|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Aug 26, 2016||$145,000|
|IT Solutions Management IV||Applied Materials, Inc.||Santa Clara, CA||Dec 20, 2016||$140,550|
|Technical Solutions Engineer||Godaddy.Com, LLC||San Francisco, CA||Feb 09, 2015||$140,000|
|Technical Solutions Engineer||Godaddy.Com, LLC||San Francisco, CA||Sep 02, 2015||$140,000|
|IT Solutions Management IV||Applied Materials, Inc.||Santa Clara, CA||Oct 10, 2016||$140,000|
|Technical Solution Designer||Axis Specialty U.S. Services Inc.||Berkeley Heights, NJ||Jun 26, 2015||$138,750|
|Technical Solutions Engineer||Turn Inc.||Redwood City, CA||Jun 26, 2016||$117,603 -
|Enterprise Technical Solutions Engineer||Google Inc.||New York, NY||Dec 14, 2015||$117,300|
|Technical Solutions Engineer)||Google Inc.||San Jose, CA||Aug 12, 2016||$115,000|
|SR. Technical Solutions Engineer||Turn Inc.||Redwood City, CA||Jun 27, 2015||$114,400 -
|Technical Solutions Engineer||Rocket Fuel Inc.||Redwood City, CA||Jul 13, 2015||$114,400|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Aug 19, 2015||$112,700|
|Technical Solutions Consulant||Google Inc.||Cambridge, MA||Feb 03, 2016||$112,000|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Jan 06, 2015||$111,600|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Jul 09, 2015||$99,800|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Feb 15, 2016||$99,600|
|Technical Solutions Engineer||Criteo Corp||Boston, MA||Nov 08, 2016||$99,000|
|Technical Solutions Engineer||Criteo Corp||Boston, MA||Aug 11, 2016||$99,000|
|Technology Solution Professional-Productivity||Microsoft Corporation||Chicago, IL||Apr 20, 2015||$97,060|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Mar 08, 2016||$92,400|
|Technical Solutions Engineer||Google Inc.||Mountain View, CA||Sep 19, 2015||$92,400|
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